My family member is a resident of St. benedicts for more than two years now. The staff is…read moreprofessional and take very good care of her. From the nurses, CNA's, dietician and food service she is well cared for. I also appreciate the Activity Departments staff. The staff creates wonderful events, activities, and social gathering to keep the residents engaged and interactive. From art to music the Activity Department is great in caring for their residents. Thank you Elizabeth R.

Finance person was rude. She said his insurance wasn't going to cover his fourth week there told me…read moreI needed to give her a check before he was released like he was being held prisoner, but yet he was being forced to go home got him home on a Friday called the insurance company insurance company said he was approved for another week and maybe even more than that, so he was literally forced to leave because they wouldn't wait for the insurance paperwork to go through. It was all the finance administrators fault. Other than that, the care was pretty good.

I had a frustrating experience with my mother Elena's care on Friday, May 10th (Orthodox Good…read moreFriday), at Elevate North Branch in Niles. My mom, who requires full-time skilled nursing and is fully dependent, had a crucial 9 a.m. hospital appointment. I arrived at 8:25 (as I always ride along to advocate for her), and the pickup was set for 8:30, but she was still in bed. Due to short staffing--only one inexperienced CNA for a Hoyer lift--I took action. Being fit, I lifted my mom myself, leaving at 8:50, and we arrived only 10 minutes late. I did not put anyone at risk--I'm fully capable. Yet Steve accused me of jeopardizing jobs. I'm not trying to get staff in trouble--I hold management accountable for this recurring pattern of short staffing. Hoyer lift patients require more support. I urge management to ensure proper staffing so families like mine aren't forced into this again.

Writing this solely to help someone who may be in a vulnerable spot searching for a place for their…read morefamily member as it is not easy writing this...it brings back a flood of horrible memories. No matter which nursing facility you place your family member.. if you can, please make sure to visit ..and visit often. Not one nursing facility is going to be everything you are looking for ...budget cuts/lack of staff/difficulty hiring and retaining staff unfortunately is affecting many nursing facilities. It would be naive to think one facility must be a good place due to a trusted friend or neighbor saying they had a great experience in said facility. Too many variables not mentioned that affect one's perception of care that need to be considered. Is your loved one mobile or fully dependent? Is your loved one able to communicate their needs? Is your loved one going to the facility for temporary after-care or for long-term care? Seen this facility (6840 W. Touhy Niles branch) through its transitions from when it was known as Forest Villa to Avanti Nursing Home and now Elevate Care. Do not let photos and the main floor deceive you as it does not speak of the entire facility. Offices on main floor seem nicely updated while the residents' rooms are left needing work. The first floor may seem somewhat welcoming and is mainly for their temporary residents which is where my dad first started. The rehabilitation/physical therapy room is on the first floor and if you are lucky to come here for that and go back home, great. The physical therapy staff were the highlight of my dad's days. Unfortunately, my dad's condition progressively worsened and he was moved up to the second floor which is where they place their long- term residents. This place as my dad described it was literal hell on earth. Sadly, after scouring every review and driving from one facility to the next searching for a place for him we quickly realized there is no such thing as a good nursing facility...We ruled out the nursing facilities that reeked of urine at first entrance and landed on this option as one of the "better" ones and chose to visit as often as we could. I cannot stress enough the importance of doing so. There just is not enough staff to provide the type of care you will want for your loved one...PERIOD. Add to that if your family member has a severe physical disability or is completely immobile and needs assistance feeding, brushing teeth...to even hope for any sort of consistency in that regard or think that any complaints will be rectified...serious waste of time and energy. Cannot say how painful it was to even have to wonder if your loved one has eaten or not. Trays left untouched, water cups left out of reach, call light strings left out of reach...for someone with limited mobility, 100% know that there will be neglect. As our dad declined, this place simply was not able to meet his care. His teeth went unbrushed, lack of care and being diabetic...literal teeth lost in matter of months. Whether he ate or not depended on if a kind soul paid enough attention to notice he wasn't able to reach his food or water, let alone help himself due to his limited mobility. Nearly full shifts w/ not one staff changing him out of his soiled clothes/bed until we would come and ask for it...even then call light response was horrendous. Peeking out to see if there were staff nearby to help...either no one or if there were I would often see them on their phones or talking amongst themselves while call lights were left unattended and often hearing residents yelling "help, help!"...Countless concerns from both my dad and family dismissed...Responses to rectify but no follow through...The feeling of defeat, hopelessness and frustration and knowing my dad had to live this daily...Eventually my dad ended up receiving hospice while here and even with the hospice nurse coming in weekly we did not stop our multiple days/week visits due to the neglect here. There are some kind souls working here but kindness simply does not fill the need for additional staff...with that said there are also many working here who are completely apathetic. It would be great if this facility had some time dedicated to educating their staff on elder abuse as some may not even realize that their dismissals is a form of abuse...compassionate elder care and how their small acts can really make such a huge difference. If the people running this place experienced even ONE DAY of their loved one being here or if they found themselves suddenly immobile and dependent on care, I question if that would bring about any change? Sadly the problem here is too great that I don't believe the situation here is going to get any better. My wish is this review will help someone going through the difficult situation of placing their loved one in a facility and for whoever reading this review that they do not have to go through what my dad did. May he now rest in peace.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

My Mother rest her soul was a resident here and the staffing was very informative along with Keshia…read moreKnox and her team, It was like a family environment in which all the residents interacted with exercise and movie day along with fresh popped popcorn, My Mothers 2nd home away from home, Sincerely George Black

Finally got my Mother out of there after almost 3 months. All they care about is the money. Her…read moreinsurance was accepted but not for the reason she went in there for which was PHYSICAL THERAPY. After all that time there they never ONCE did P.T.. Such a sad place to be knowing they aren't there for the best interest of your loved one. I know I shouldn't have kept my Mom there that long but I had no choice at the moment. I only give my opinion bc I care for the elderly.

disgusting food poor maintenance no security cameras pilfering theft of items left in community…read morezones and huge plumbing problem with a never ending sewer smell. none of these details will be mentioned in there sales pitches.

From the owner: Celebrate Niles is an independent and assisted living community that serves Niles, IL, and…read moreneighboring communities. Our 501(c)3 non-profit, Continued Care Retirement Community (CCRC) is comprised of 47 assisted living apartment suites, with 12 dedicated to specialized memory impairments. Our independent living neighborhood features 209 beds, 107 private suites, and a 55-bed Skilled Nursing Unit. At Celebrate Niles we believe in celebrating our residents and te

Worst food ever! Nurses are nice but you may not see them for a week. Doctors are oblivious of what…read morekind of care is being given. I can't find out when I can leave. I could be sitting in a wet diaper for 14 hours, and no one would come to help me. I've been sitting in a chair for hours without anyone checking in on me. I can't even get to the call button.

I am beyond grateful for the spirit of excellence that this nursing home has provided for my…read moregrandmother and now my mother. My 92 year old grandmother fractured her hip and was able to go home within less than two weeks. My mother is long-term COVID and unfortunately has Alzheimer. The PEACE of mind that she will be attended to properly like a family member ...mere words can not express! I want to personally thank Krystal Dir of Admin you are an amazing person! This is not just a career to you but truly it's your ministry! To the staff ...you are all amazing your attention to detail is beyond 5 stars! I greatly appreciate you ALL (((Hugs))) & God Bless You!

My mom stayed here for a couple days for rehab but had to go back to the hospital. But it was the…read morebest 2 days she had with the staff before going back to the hospital. Everyone was so friendly and caring for those 2 days. But I had to find a more convenient place for me to get to her. Transportation wise it would take a long time to get there from where I live.

Nursing skill facility + hospice. My husband came to this…read morelocation ( 1001 N Greenwood Ave) on January 30th. He is disabled. We were promised that the stuff would check on him every 2 hours. Yesterday, February 13, he was neglected for all day. When I came today, he had many wounds on his butt area. He is not able to sleep without specific medication; many times, I reminded about it to the stuff, but they just promised to check his case. It is impossible to talk to management: they don't care about my husband, who is a veteran, and disabled. Why the management neglecting their patients?

Very experienced, professional and friendly staff providing skilled nursing , physical therapy, and…read morehomemaker services to patients at home.

My mother stayed at Norwood Crossing for 3 months while she recovered from a spinal fusion. All of…read morethe doctors, nurses, therapists, and staff were very nice. The facilities were clean and easy to find parking at. There is a ton of extracurricular activities for the guests and residents too, such as gardening, painting, and movie nights. The food was standard, but there are also separate restaurants that offer food that's a little more high end. The only reason I gave 4 instead of 5 stars were because the rehabilitation bedrooms are a little dark and drab. And we also ran into one transport issue trying to bring my mom to Presence for a doctors appointment. She was late getting to the hospital and the nursing home claimed she was stuck in traffic. However, because I track my mother, I knew she had yet to leave the nursing home. I was disappointed that they lied instead of just saying that they forgot about her. Other than that, I would recommend touring the facility yourself to see if it's the right fit for your elder. In comparison to other nearby facilities, we were pleased and would send our parents back there for a stay if need be without hesitation.

New management let so many people go. They are so so shortstaffed it's not funny. Quality of care…read morehas gone down because of lack of people. They brought all new staff in and let go of some really great people without even knowing what they did. They let go of all agency people to save money yet that left them so short on staff in every area, this should have been phased out instead. Prices are rising yet quality is falling. Everybody in the neighborhood has known somebody that has been here and has always recommended the place but not anymore.

I had total knee revision and used Aspire home health for my initial…read morerecovery plan. Nina was my PT and I can't say enough great things about her. She loves her job and it shows. She is warm, efficient, smart, compassionate, and a true professional. Everything she does is thought out and in her patient's best interest! So much so that you the patient work harder to improve as not to let her down. I can go on and on about what a wonderful experience I had working with Nina. She is the absolute best PT in the Northshore. And, she is one of the best people I have ever met in my 70 years of life.

Personalized care from dedicated clinicians. Scheduling was…read moreno problem. They were able to provide coverage at all times.