My experience could not have been better Was in and out…read morewithin 25 minutes and prescriptions were called in promptly

Steer clear of this place, they care zero about the patient but only about making money! I was seen…read morefor an inflamed nerve in my leg and given a prescription. The medication lasted 9 days after which the pain started to return. I called them on day 13 to have them renew my prescription or get me another that would eliminate my pain. I was told that their policy was they would only prescribe a new medication within 9 days of being seen and I would have to come back and pay another $179 to address my issue. My prescription didn't run out until 9 days passed! They also said my NP who prescribed my medication was off that day and and another attending would not write a script without seeing me first for another $179. What... I guess the other attending couldn't read my file, or even make a phone call to the NP??? This place is nothing but a money grab, forget being cared for like they care about you, it's all about the money!!!!!

IF you ever get to see the provider, the drs are phenomenal. We have been going here for years…read more However, getting ahold of anyone, and online apts are virtually impossible. When we finally get seen in office, the drs are super knowledgeable! But the experience prior and after are very frustrating. Today I had a virtual apt scheduled for 2:40, it is 3:26 currently. I've tried calling, sending an email and using the app- have not gotten ahold of anyone. The communication unfortunately is absolutely not good :/ Drs knowledge- 100%, everything else.... 20%

As a first time parent I chose this practice solely because they do not force vaccinations. I have…read morean eight month old. They were happy to get our business initially. Booked first appt after birth with ease. Every step of the way after that has been difficult & unprofessional. They never answer the phones. I'm not being dramatic, not once in eight months have I been able to get anyone on the phone. They advise to book within the portal. ANYTIME I submit a request, it's a delayed response. 8 days ago, I called, no answer. Sent a portal message explaining it was an urgent medical matter that I felt she needed seen for that day. The contacted me back today, 8 days later. I 10/10 do not recommend. If you prefer a more holistic approach with peds that don't push vaccinations, there are other much better offices than this.

I came in on a Sunday around 4pm after being bitten by a dog. There was no one else there when I…read morearrived and after handing over my ID and insurance to the receptionist I was called back within minutes. Someone (a nurse?) got all my basic health info and then I was seen by a physician assistant. While the receptionist and nurse seemed bored, the PA was super friendly. She cleaned me up and got me a prescription in no time. This location is newly built, nice and clean, and the PA told me they are generally never backed up, so it will definitely be my go to (hopefully I won't be back though!). After insurance my visit was about $90.

After having visited a different urgent care type setting a week earlier, I wasn't particularly…read morethrilled when my primary care physician wasn't available for a timely appointment and instead referred me to this setting, Franciscan Express Care. However, given my growing concern over some dehydration issues and an ongoing issue with my leg, I opted to go ahead and give Franciscan Express Care a chance. Located in the CityWay area of near downtown Indy, Franciscan Express Care is located across the street from my primary care physician but is situated somewhat better in that it has free parking and a pretty easily accessible building. The parking lot is smaller than expected, though it's fairly workable and does have accessible parking spots (though there's a slight grade to them). This same building offers urgent care, wellness programs, sports physicals, drug testing, occupational health, lab, and x-ray services. It's open from 7 am-11 pm daily, a definite plus in the world of urgent care. Because I am an active primary care patient of Franciscan, my registration process was fairly simple. I registered within a few minutes - the staff was friendly, though they were on the phone with a supervisor upon my arrival. They did apologize when they got off the phone. There was an electronic board that essentially told you where you were at in terms of waiting (without violating HIPAA). That was helpful and decreased the "I'm waiting" anxiety. Truthfully, the wait was rather short and I was taken back to do the usual pre-check followed by a visit with the physician's assistant. I believe here name was Sarah Thill, though I may be wrong. Regardless, she was incredibly compassionate, a great listener, asked good questions and expressed concerns that perhaps I should consider going to the ER. She opted to offer me an antibiotic with the recommendation that if I wasn't showing signs of improvement soon that I should go ahead and go to the ER for further evaluation. I was incredibly happy with her presence and the thoroughness of her evaluation that definitely went beyond the usual urgent care exam. I was easily in and out within an hour and my prescription was ready for me by the time I arrived at my pharmacy closer to my home. As things would pan out, a few days later I did end up being seen in the ER and admitted to the hospital for several days. So, essentially, the urgent care here really did their job and made a solid recommendation that ended up being 100% correct. I found the setting to be comfortable and the exam rooms to be more wheelchair-friendly than most urgent care settings I've been to in the past. While one never quite knows what to expect from urgent care given the different clinicians one may experience, my visit here was definitely positive and I would easily return should the need arise in the future. While I still prefer my primary care physician, this is a great alternative. As a matter of note, while I wasn't required to pay upfront because of my insurance my final bill ended up being just over $90 - a good 10-15% lower than most IU Health urgent care settings.

The doctor came back to me on this and gratefully helped me with my condition…read more So hopefully I get some relief.

This is the IU Health - Glendale Town Center practice, a practice devoted to primary care and also…read morepediatrics. There's also a lab available in this office. For those familiar with Glendale Town Center, this is located on the second floor of the offices section of the complex on the side directly off of East 62nd Street. There's a small lobby/storefront area directly next to Mattress Firm that has an elevator that will take you to the second floor. There's also a set of stairs available for those who prefer. I needed to establish care with a new primary care physician as my previous one relocated to Shelbyville and is just a bit too far away for me. I'd previously looked at appointments here, however, they were a couple months out and I skipped it. However, because I attend an IU Health clinic elsewhere they were able to get me in within a couple weeks. They do have automatic doors for those who need them. That's a plus. I also noted very quickly that this was one of the better looking and cleaner IU Health clinics I've experienced. I arrived a good 15-20 minutes before my scheduled check-in time and checked in at the front desk. Because I'm an established IU Health patient, I didn't really need to do much else. I waited in the waiting room until I was called. I was taken back in a timely manner. They asked me how I usually got weighed (I don't usually as most clinics are not set up for wheelchair users) and I did note they didn't have any of the modern tech that would do that without a scale. I was taken into an exam room - very small room that would definitely not be considered ADA compliant. It was so small I had to move quite a bit in order for the employees to get around me. I did like that they had an exam bed that was lower to the ground and adjustable. However, this was definitely not an appropriate room for a wheelchair user. My doctor was Dr. Boyce. We had a nice conversation about my needs for the day. She only works part-time in the clinic and we also discussed that. It was a fine appointment - not outstanding, however, there was really nothing wrong with it. I was somewhat hesitant to establish with IU as they are not the top tier of my insurance, however, Dr. Boyce seems nice and this is very close to my home. So, it should work. My hope is that in the future I can utilize a more appropriate exam room. However, overall, this was a solid experience with friendly staff and a warm, comfortable atmosphere.

My husband and I were both feeling achy, with sore throats, earaches and chills. To make matters…read moreworse, it was Thanksgiving evening AND we aren't from in town (though I did grow up here). My husband located this urgent care center that was actually open until 9pm and was near 86th and Michigan Rd. We ran over. It is a small place on the north side of 86th St. Very clean and accommodating. Dr. Khan was patient and very thorough. He told us exactly what we had (strep) and why we had it. He explained what medication he was prescribing and why. He told us where to go to fill the prescription and said that if we were going to go directly to the pharmacy he would wait (past his 9pm closing time) to make sure that the pharmacy didn't need to call him because of the narcotics prescription (Tylenol with codeine). He said they would bill our insurance and on our way we went. He was maybe the best urgent care doc either of us has ever seen. Dr. Khan told us that he used to work at the urgent care in Nora but he left and opened up this place on his own. Looks like he has a second location on W. 10th St. as well. We would highly recommend this clinic.

Amazing expertise and service! Both my family and I were…read moreblown away by the service. The office was closed on a Sunday night, but they actually took us in to see our daughter who was suffering from body aches, ear aches, coughing etc. The staff was very good, very nice. Physician was excellent. Very thorough and detailed at explaining everything that was going on. You could tell he is not a "cookie cutter" or "cookbook doctor" where I feel they don't think analytically but look up a typical cookbook recipe to fix the problems. You can tell the Doctor has extensive experience and his approach is individualized. My daughter who really liked the doctor and was very happy being there. Rare for a child to like doctors office. I am so grateful that they would help us even though they were closed, lights off. Grateful for Physician for his prescribed plan of treatment. Thinking about switching my personal physician to him.

I had surgery on my foot last December and everyone was really nice. Every person from the intake…read morestaff to surgery and anesthesia was very nice and answered questions I had and provided after surgery expectations. Parking was readily available, and directions were easy to follow, coming from Indianapolis to their location.

Great staff and facility. I work in the medical field and this surgery center is well run and staff…read moreis excellent. They are very well run and professional.