I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

I have had physical therapy at the 5757 Decatur location for the past 8 weeks. The office staff is…read morefriendly and helpful. I mostly interacted with my PT therapist during my time at this location and he was phenomenal. Robert Cash always always has a positive attitude. He will make you feel extremely comfortable from day one. He will converse with you during your session. No quiet awkwardness during your time together. I've had physical therapy in the past at other locations and Scott by far is memorable. I almost hate that my time there is almost over.

Tink is the best nurse in the building. Ask for her! She did her job good and took very good care…read moreof me. Thank you.

OMG, I love my doctor, but the scheduling here has gotten a bit out of hand as of late. During my…read morelast visit, I didn't see my doctor until 2 hours after my appointment time. She apologized and sort of rushed through our visit, but she got my issue taken care of immediately. Any time that I try to schedule, it's going to be months out unless it is urgent. It's either be seen first thing tomorrow or 3 months from now...no in between. They do offer virtual appointments now too, which is nice. I travel from the other side of town to see Dr. Stanton, so you know she's got to be special! She is my primary care doctor and has been since I was pregnant with my, now 20 year old, daughter! She was my OB/GYN then and we've been locked in ever since!

It's kind of a hit and miss... sometimes the visits are easy and get you in and out, other times…read moreit's a real struggle. While I always found their on site lab helpful and very convenient, something has changed. Either the provider has changed or just the staff, but it is no longer friendly at all. I mean getting a blood draw is no fun to start out with, but having to listen to staff do nothing but gripe about work, the doctors, the labs and so on while your presence apparently doesn't matter whatsoever... I mean please don't let my person interrupt your bit** session... could you maybe look at my arm as you stick the needle in there? Maybe see what your are doing as you change the vials? No need to rip those off so violently, that needle is in my arm and moving, creating pain... not at all impressed lately

My husband and I were both feeling achy, with sore throats, earaches and chills. To make matters…read moreworse, it was Thanksgiving evening AND we aren't from in town (though I did grow up here). My husband located this urgent care center that was actually open until 9pm and was near 86th and Michigan Rd. We ran over. It is a small place on the north side of 86th St. Very clean and accommodating. Dr. Khan was patient and very thorough. He told us exactly what we had (strep) and why we had it. He explained what medication he was prescribing and why. He told us where to go to fill the prescription and said that if we were going to go directly to the pharmacy he would wait (past his 9pm closing time) to make sure that the pharmacy didn't need to call him because of the narcotics prescription (Tylenol with codeine). He said they would bill our insurance and on our way we went. He was maybe the best urgent care doc either of us has ever seen. Dr. Khan told us that he used to work at the urgent care in Nora but he left and opened up this place on his own. Looks like he has a second location on W. 10th St. as well. We would highly recommend this clinic.

Amazing expertise and service! Both my family and I were…read moreblown away by the service. The office was closed on a Sunday night, but they actually took us in to see our daughter who was suffering from body aches, ear aches, coughing etc. The staff was very good, very nice. Physician was excellent. Very thorough and detailed at explaining everything that was going on. You could tell he is not a "cookie cutter" or "cookbook doctor" where I feel they don't think analytically but look up a typical cookbook recipe to fix the problems. You can tell the Doctor has extensive experience and his approach is individualized. My daughter who really liked the doctor and was very happy being there. Rare for a child to like doctors office. I am so grateful that they would help us even though they were closed, lights off. Grateful for Physician for his prescribed plan of treatment. Thinking about switching my personal physician to him.

Contacting a malpractice lawyer. 3 years ago my primary sent me to JWM for numbness in my hands…read more They performed an EMG test and they said the results were normal and said I had Neuropathy. I was to take gabapetin and multi vitamins. After 3 years of meds and vitamins my condition has only got worse. I went to Central Indiana Ortho when the pain and numbnest reached up the my ebows. CIO did an EMG on me and said the results indicated severve carpal tunnel. I TOOK POWEREFUL DROWSEY MEDS FOR 3 YEARS for no reason. STAY AWAY FROM JWM

My doctor- Dr. Gentry is great and so is his assistant. I wish I had more access to him though. My…read moreissue is the front desk staff - rude. You go in and they say, "What's your name? What time is your appointment?" There's no good morning, hello, or even a hi. If I'm going to have to be sick and pay super high medical care costs, the least they could be is friendly.