I am thankful for the healthcare professionals and care team at this location. From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed. read more

Ascension Saint Alexius - Wearing pink for my annual mammogram. - Medical Centers Near Me - Hoffman Estates, Illinois

See all

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility. His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected. read more

I've heard very mixed reviews of this AMITA location from people who have been there. This was my first visit since AMITA bought out Alexian Brothers several years ago. My visit was to the lab. I didn't know where to go so, when I entered the building and saw the information desk, I asked. I was pointed to another desk just a little further into the building. When I got to the lab test, they greeted me pleasantly and I gave them the lab orders. They immediately took me back and ran the tests. I had the results from one test that afternoon, and the other required a few days so expect to hear about it next week. They were fast, pleasant, and I thought the quality of service was very good. read more

As far as hospitals go, this one is alright. I've seen much improvement since the Alexian Brothers took it over from Humana back in the 90s. The quality of care here is good. There are plenty of knowledgeable volunteers to help guide you through the intake process or just answer your questions. The doctors, nurses and support staff are great. The cafeteria is even pretty good and there's a Starbucks inside by the entrance. read more

HORRIBLE Experience!!! The medical service at the hospital was excellent -- caring staff and great treatment. However, dealing with the Billing Department has been a NIGHTMARE. My bill was fully paid by my insurance, yet I keep receiving statements showing a balance is PAST due. On another time I, I paid a bill not realizing that my insurance statement showed a zero balance. Since then, I've called several times to resolve my latest issue, but the billing customer service representatives have been USELESS and POORLY trained. Each call ends without a clear resolution, and the Past Due bill continues to show up. Supervisors or Managers are UNAVAILABLE. read more

I went to Ascension's St Alexius Hoffman Estates hospital in Sept 2025. I had a heart attack and they did a great job in the E.R., I want to say that up front. But I can only give 1 star because of how they addressed my needs as a disabled person. That weekend, my aides were unable to help (one was out of town, the other's car was in the shop). I am extremely isolated due to disability, but the nursing staff was apathetic to my needs. The nurse attending to me sent my scripts to a mail order pharmacy (not mine and I had to spend a week to get removed from their system).The nurse also didn't know the hospital provided rides home. The nurse and charge nurse were untrained in how to work with disabled people who face challenges upon release. Even after I told the nurse how to request a car, she ordered the car to arrive in an hour even though I said I wasn't sure I could be ready by then. I was right, but no one canceled the ride. So the driver arrived at the hospital and was sent away. Also, this hospital seems to have no way to provide a couple of days of medication under any circumstances. They told me it is illegal for them to do so. I am checking on that with the Governor's office. I did reach out to the hospital (Patient Relations and Risk Management) after my experience. It took over a week and an escalation to the head of the Risk Management to get a call back. They promised follow-up, but none was received until I escalated again. I did get a call from the head of that ward's nursing staff, and he felt he had addressed it with the nurse. But he also said I could meet with some people to look at how they could serve people with disabilities more effectively. I never heard from the hospital again about the issue, so their level of concern for disabled patients (perhaps all patients) is clear to me now. Though I appreciate their talking to the nurse who attended to me, the issue is systemic. They have not addressed the overarching issue. For example, on a visit to the ER in April 2025, I passed out waiting before they rushed me to ICU. Once transferred to the general ward, I encountered a nurse who vehemently argued with me regarding dosage of insulin. It took 20 minutes back-and-forth, for her to call the Dr to confirm the dose. It turned out the dose she was about to inject was double the proper dose. I was grateful she finally checked, but horrified I had to argue with her. I was so upset I had the door closed and called a friend to help calm me down. Someone, I'm thinking that nurse, came and stood right outside the door until my call was through. I know because the door has about an inch or more room under it and I could see the shadow of their feet near my door. They stayed until moments after I hung up. That same ward had several people with dementia on it. Bed alarms rang regularly when these patients would try to get out of bed. I would guess they were disoriented being in an unfamiliar place at night. One patient apparently wanted to eat after food service had ended. I only know this because that same nurse spoke sternly (in my opinion even yelled at times) at the patient telling them they couldn't have any food. My mom had dementia, and if anyone had ever treated her the way that nurse treated her patient, I'd have had her moved out of that hospital right away. I also have back problems and live in severe chronic pain, but on the visit in April they put me in a room with a broken bed. The bed was tilted causing my pain to flair. I expressed this after discharge to my pain doctor who feels this increased pain will last at least six months to a year. I wish these were the only issues I have had with this hospital, but it's not. Years ago I was there and they sent a physical therapist in to work with me. But I didn't feel well. I was dizzy, achy, in severe pain and nauseous. I told the therapist more than once I didn't feel I could exercise. She insisted and put a strap around me to make me sit up and exercise. I tried. After she left I vomited. The nurse came in and saw the situation, but left me with vomit on the floor and in my bed for two hours. Horrific experience. The doctor came in later and said in addition to the condition which brought me to the hospital I had the flu. At least then someone I expressed concerns to after discharge was willing to discuss it and follow-up with me. No one has been willing to address my recent concerns as a systemic issue. Then there's the 6 hours I spent sorting out the billing, merging accounts because they admitted me under the wrong name, etc. Sadly, I have no options to avoid this hospital which are not overly expensive for me on my fixed income. It will take time before I will dial 9-1-1 again. To me, odds are too high I will receive care from someone who doesn't understand or care about people with disabilities. I cannot express strongly enough that this hospital is dangerous for people with disabilities. Avoid it if you can. read more

I do not recommend Saba Khan in Cardiology. If you or someone you know are thinking of being 'treated' by this individual I would expand your research and reconsider. I am happy to further explain or answer any questions via a direct message. read more

Went there recently for a day surgery procedure. All staff were really friendly (nurses, security, cafeteria stall, doctors...).

I am so shocked to see St. Alexius have this low of stars. I came here for my very first surgery yesterday. Everyone was BEYOND attentive, careful, kind, informative, and I have never felt more taken care of in my life. All the way from registration, to pre-op, to observation, to post-op, all the nurses, techs, and doctors were beyond helpful and accomodating. I had a minor out-patient surgery, and everyone was checking in on me constantly. I hardly ever had any questions because they were already answered by the time I could even ask them. I've had 0 bad experiences here, even during my times here before my surgery. I highly recommend everyone coming to St. Alexius for your health concerns and surgeries. read more

I HAVE to tell you, I have been here twice. Once when I broke my arm and today for my son. The staff here truly and deeply care about everyone. They take proper protocol and if you are a concerned parent they take that SERIOUSLY too... I am a legally deaf single mother and I get the "shove in the corner" every day but NOT HERE. If you are scrolling to see if you can put your trust here THIS IS YOUR SIGN. Thank you for the support and care for my son St. Alexius!! The type of care you get is extremely genuine. The wait times are long at any emergency room everywhere you go because, common sense people... there's emergencies!! I am still worried for my son now, monitoring his fever but I know with full confidence if anything changes, I can come back at any time with welcoming arms and the full care needed. P.S They didn't even know I'm deaf and STILL treated me with full respect and took my concerns for my child seriously WITHOUT hesitation. read more

Terrible. My girlfriend was involved in a car accident, ambulance drove her here. Some employees are rude and unprofessional, apologies to the good staff. Blonde hair nurse in the children's emergency room ward, rude. Head Nurse Cathie, unprofessional and forgot her fiduciary responsibility. We waited 3 days for my girlfriend's prescription to be sent to CVS, they never sent it. I was on the phone with the hospital 3 straight days, nurse cathie said to contact her PCP (my girlfriend does not have one). How do you give someone discharge papers with a prescription and fail to call it in. My girlfriend was in pain, and I hope she does not catch an infection on her knee. "Just a sprain" they said. read more

Ascension Saint Alexius - Medical Centers Near Me - Hoffman Estates, Illinois

See all

I gave birth at St. Alexius Medical Center in Hoffman Estates. My twin daughters were in the NICU from November to January. My twins were premature and with low birth weight. They also needed oxygen therapy. These things are risk factors and indicated a need for an ophthalmology exam to exclude ROP (Retinopathy of Prematurity). The hospital assigned the evaluation to a pediatric ophthalmologist named Cereesa Longest. I did not meet this doctor during this evaluation, because hospital staff recommended I not be present due to the distress this procedure can cause baby and mother. The procedure to check for ROP is clamping the babies open with metal devices, and taking a metal scooper to look behind the eyeballs. This is done while the babies' eyes are dilated with drops, making it extra uncomfortable for the baby, and probably painful. The hospital stated we needed to get a follow up within a certain time frame, and made the appointment for us with the same provider. When we arrived the office, nobody explained the paperwork, and granted we should have gone over the paperwork more closely but trusted the medical professionals. When we met with the doctor the first time, she dismissed our questions and told us multiple times "you don't need to worry about that". When we questioned the procedure and how uncomfortable it looked, she stated "babies don't feel pain". Then we were told that we needed to come every week or two for at least a couple months, and then move on from there to monthly and so on and so on. When reading about ROP, these recommendations were excessive. We did not know any better, so we agreed, and we were concerned for the welfare of our children's eye sight. The real problems came when about a month or so into the treatment, we wanted to reschedule for a day or two later related to transportation issues and health concerns for me, the mother. I was initially told they could not reschedule until two weeks later. I agreed and rescheduled. I then got a phone call a little while later, and stated it is of the upmost importance we keep our appointments, and we needed to come in the next day. I thought this was weird, because this was my initial request, but happily agreed because as aforementioned, we were concerned for their eye health. We then got a letter in the mail stating that if we reschedule again, they will be calling DCFS on us for medical neglect. They then placed a copy of the paperwork we signed in with the certified letter stating that we must keep all appointments and that they will have a right to call DCFS if we defer from the treatment plan. This made us feel trapped. We were forced from the hospital to have this provider, now we were being threatened by this provider with DCFS. We were not given other options for other providers or any other choices. We completed the treatment, and the doctor told us that we could come back in a couple months for them to check for other abnormalities of the eye, that they were done checking for ROP. When the time came for the appointment, the doctor called to reschedule. We could not make the rescheduled appointment because we would be out of time. I then changed jobs and called the office stating we were going to find our own ophthalmologist if needed after we discuss with our pediatrician. The office understood and we thought that would be the end of it. Then we got multiple certified letters in the mail from this doctor's office with referrals to other pediatric ophthalmologists. If we don't like this provider and don't trust this provider, why would we want to be referred to someone within the same group? We ignored these letters because we were going to find our own providers after consulting with our pediatrician, as stated before. Then the office started calling and harassing us, stating they need to know who we chose on their list or they will take further actions (which we were assuming was calling DCFS). We didn't pay any attention because we didn't think we were doing anything wrong. Then the final call from the office was from the doctor demanding we tell her who we were choosing from her list so she could send the necessary medical history and again threatening us. Again we ignored the harassment. A short time after the last call, DCFS came to our door stating that somebody made an anonymous report of medical neglect. We knew who it was. The case was unfounded, and people from DCFS office recommended we file a complaint on the office for filing a false complaint. This is just a scam from the hospital and this provider to scare people into treatment that is unnecessary so they can bill insurances. They are monopolizing this service, and during a time when people are so vulnerable, I am assuming it is easy to take advantage of parents who are sick with worry. I will be filing a complaint with DCFS, the attorney general for insurance fraud, and IDPH. read more

Worst ER Ever! Avoid at all costs. They will hound you for payment & ignore your insurance information. These people are The walmart of Hospitals. The attending physician listed does not even work there. Unbelievable! read more

FOR THE SAFETY OF YOURSELF AND YOUR BABY. RUN FAR AWAY. So i just left an ob appointment here. And it was complete waste of time. My last appointment with amita womens health i was told i have a low lying placenta and have a higher risk of internal bleeding, and that my next appointment i will have another ultra sound to make sure the placenta is moving up. Well i just had my appointment. And the physician just lied to me and my husband saying we didnt have a low lying placenta (disbite me having paperwork stating in writing that i do.) She listened to the heart beat but couldnt find it till she was deep in my lower pelvis. And it seems like they didnt do an ultra sound bc they simply didnt want to because they know im not staying with them. Im now going on 2 months without an ultra sound after they told me i have a low lying placenta and being put on restrictions and was told i have a higher precentage of internal bleeding. its obviously they dont care about the health of my baby or myself.. read more

Wait times and lines are horrible. They tell you to come early but then you wait for an hour for anything you need.

Emergency Room was terrible. Very, very slow to get things done. Obnoxious patients screaming. Want a warm blanket? Ya, I'm freezing. 15 minutes later...need a warm blanket? Going to get your nausea meds. 20 minutes later... Then after sleeping in my bed I had to throw away my sheets and pillows because they smelled like the hospital bed. Horrible. Needs cleaning. read more

Please note this review is for the Emergency Department. My family and I have been there a couple times. Most recently, the Doctor we saw (a PA) was pretty good (knowledgeable and nice) when I finally saw him after a 5 hour wait. The Nurses were all way too busy chatting at their station and shopping at townhomes on their phones... I wish I was kidding. read more

I gave birth to my child here. Normally, babies wear bracelets for safety purposes as soon as they are born. But they put it on my baby a day later. People who came to visit me entered as if they were entering a store, no one asked them any questions for security. When I needed help, one of the nurses came eight hours later, even though I called six times. During those hours, I had a huge panic attack. While I felt like a princess at the hospital where I gave birth for the first time, here I felt like a loser during my second birth. I wanted my husband with me from the beginning of the cesarean section, they allowed him to come after the 20th minute, making me even more stressed. The doctor who performed my cesarean section said, "I'm very excited, let's start the surgery," before starting the surgery. She was only looking at my belly at that time, she didn't look at my face at all. It made me feel like a sheep about to be slaughtered. The doctor was a cold person who only cared about cutting and did not like communication. Because of my bad experience in this hospital, my postpartum period lasted a long time. read more

The emergency room is the worst room I've ever stepped foot in. You'll be waiting FOREVER!!! Please care more for sick patients. they are very angry and don't want to deal with waiting while being very sick. read more

Showed up for surgery only to find out they never got the approvals From the insurance company ( 3 weeks lead time ) forgot to do it..? Did all the preparation including a COVID test 12 hr. Fasting Sat at the hospital for over an hour only to find out my surgery was canceled! Unless of course I was to self pay! Looking at all the other negative reviews No way would I ever have surgery or anything else done at this location IF You can't take care of the details how can you be trusted to do any kind of surgery. This place has serious issues Negative stars! read more

If I could give this place a half a star I would. I dislike this location but unfortunately the ambulance had to take me here. I LOVE Alexian Brothers in Elk Grove Village. I arrived at 11 AM I'm currently writing this review while in the emergency room. I waited 55 minutes to get pain meds while having excruciating pain from a kidney stone. The first dose didn't work. I was still crying and moaning from the pain. Finally 30 minutes after the first dose I was able to get some type of pain relief. The paramedics were very much nicer and more concerned with me than the staff at the front desk where you check in at. Jackie is my nurse and she is wonderful. BTW- I didn't get the CT till 1:13 PM. When finding out whoever gave me my hospital gown that had something that looked like dried up feces my daughter immediately when to the nearest nurse. Her name was Jennifer. She had red hair. No apology was given. She instructed my daughter to put it in the soil linen basket and passed her a blanket. Most of the staff here should focus on the patients and their needs. Help patients feel better. The same nurse, Jennifer had to come in and give me more meds at 2:30 PM and was irritated when I asked what she was giving me and how much she was giving me. Anyway it's 3:09 PM and I'm still waiting to hear from the Dr. If this were the Elk Grove location, I would have been in and out and have been properly told my results from the CT from a Dr than have Jennifer, the nurse who isn't my nurse, tell me she's sorry for not knowing more info but this blue pill is for kidney stones. read more

See all

Dr. Iyer delivered my baby, but my nurses, specifically my labor and delivery nurses were AWESOME! Even though I'm considering doing a birth center birth next time, this is an ideal place to have a baby. They're flexible, they give you space, the nurses may as well be doulas and your comfort is one of the biggest priorities that they have. I was super impressed. Only complain? Medical bills! ‍ read more

Ascension Saint Alexius - My beautiful baby. X) - Medical Centers Near Me - Hoffman Estates, Illinois

Type of care? Zero. My husband had back surgery a few weeks ago. No catheter was installed. I went to visit him a few hours after the surgery. He complained about having to urinate, called for a nurse a few times. The nurse call was out of his reach. No water provided. Phone was not connected. A nurse never showed but someone came in to ask if he had knee or hip surgery. Guess they were not trained to read the white board. We tried the plastic bottle provided. He would have to pee straight in the air. Didn't work. He was very out of sorts. Don't know how he was supposed to order food with the phone out of reach and disconnected. Complained about it and I was able to order soft food. Still, tried calling later that night, phone disconnected. He reports he peed the bed and had to sleep in it. I was phoned the next day to pick him up. No mention that he was not able to walk nor use the toilet on his own, let alone be able to get out of bed. Given a few pages about medication and to make appts with doctors. I am very angry about this disregard to patient care. Whether it is the surgeon or the hospital. I'm grateful I was able to get,supplies from Amazon quickly. I.E. walker, bedrail,toilet frame and sock pull. No wellness call from either. This place is just an overpriced hotel. Had a similar poor experience for myself when I had breast surgery in 2013. read more

I have been to a few hospitals in my lifetime. However, this has the most efficient and friendly staff. I was very impressed with everyone. Will go out over and beyond what is expected. I would highly recommend this medical center. read more

I am a surviving cancer patient and had a port removed by Interventional Radiology in Hoffman Estates. The port was implanted in February 2021 for better access during my Chemo time. Since one of the incisions never healed properly and had been bleeding for months, I asked the Cancer Institute to contact Interventional Radiology on my behalf and move the removal of my port forward, since it looked as if the incision was becoming infected. I waited for over a week and never received a phone call from Interventional Radiology, they simply ignored me. It took repeated phone calls to the Cancer Institute asking them to call Interventional Radiology on my behalf until someone finally called me from Interventional Radiology. I was given an appointment and was asked to arrive at 0730 at the Bettendorf entrance. I was processed and asked to go to the Interventional Radiology Department. I was put in a bed and a nurse tried to put a needle into my upper left arm unsuccessfully. I have had a few needles put into my arms over the years, but no one ever tried to put a needle into my upper arm, this was a first. She tried a number of times unsuccessfully and the pain was a 10 on the pain scale. Finally she asked a colleague to try to put a needle into my arm. He pretty brutally stoked around my arm, never saying a word. He was obviously annoyed by the whole process and never communicated anything. I was then made to wait until 10:00 AM until they finally came to wheel me into the surgery part of the hospital. When I woke up I saw that my left arm was bruised black and blue. The bruise was about 5 inches long. I have had a few needles stuck in my arm over the years, but this was unbelievable. Again, not one word of explanation. The whole experience was most unprofessional and the attitude was cold, distant, and totally ignorant of my needs as a patient. I spend 6 whole hours in Interventional Radiology, an unbelievable amount of time. If I ever have to go to Interventional Radiology again for any reason, it most certainly will not be at Amita Health in Hoffman Estates. Bernd H Pfromm read more

Ascension Saint Alexius - Bruise thanks to Interventional Radiology. - Medical Centers Near Me - Hoffman Estates, Illinois

I had the unfortunate experience of delivering my children at this hospital. Please if this review just reaches one person- Do Not Deliver your baby here!!! No attempt was made to save the life of my daughter (twin pregnancy). They do not value life at this hospital and with it this NICMy son was here from October until January, and SO MANY mistakes were made. This hospitals level 3 rating is just for show. They do not have the competency to care for critically ill babies, they even admitted this to the new hospital I transferred to. Please save your child's life and deliver somewhere else. An investigation by the state of Illinois is pending. *Update 3/4/ Received the below email from them apparently requesting all email communication between myself and the hospital ( all the complaint I made). Have yet to reach out to me, and as you can see I didn't get their standard " please contact us" as you can see in other reviews. AGAIN, please DO NOT deliver your babies here. I personally know of a doctor that is affiliated with this hospital that even transferred their baby elsewhere. read more

Ascension Saint Alexius - This is what they emailed me. - Medical Centers Near Me - Hoffman Estates, Illinois

Appointments mean nothing. Just to Go to the department you need you have to register in another area. They are backed up just to register. So this is the worst ever. Get ready to wait. Then I get three different bills. I paid what I was told. I would pay when I got there and then all of the sudden two other bills show up. Liars read more

The way this hospital treats its patients is DISGUSTING. No empathy or care. Ive seen veterinarians treat animals better than this hospital takes care of people. I came into this hospital thinking I would get reassurance and care for my issue, but instead I left feeling humiliated. The staff is rude and stuck up, and the doctors are judgmental and unprofessional. Walking into the hospital, I was told by the receptionist that I was not allowed to get water and I had to sit down. I waited for about an hour, which was ok. I was then yelled at by a nurse because I was having a hard time walking, when it was my turn, which was totally humiliating. The part that really broke my heart was when I needed to get the directions for the hospital so I can tell my mom over the phone so she can find me, and the nurses just rolled their eyes and snatched my phone out of my hand and passed it around until one male nurse sarcastically told my mom over the phone what the address was and plopped the phone into my lap. One of the nurses had mocked me sarcastically about the condition I was in. THEY WILL NOT TREAT YOU LIKE A HUMAN HERE The doctor was extremely judgmental to my condition and was sarcastic and scoffed every time I had to repeat my story. He asked me what my occupation was, and scoffed when I told him. He was no help at all, didn't give any advice, and gave no reassurance. At least he provided a cup of water I guess. My family had arrived and he asked who they were, and sarcastically said to me "this is your family?". He was probably judging us based on our skin color. Avoid this hospital at all cost if you want to be treated like a human. To say this hospital is a Catholic institution is a DISGRACE read more

Used to be 5 stars. Having been a patient for decades, this place has rapidly gone down hill. Don't take patients based on severity of needs in the ER. You could literally die there waiting. Woman came in with asthma attack, I could hear her struggling to breathe and they left her in a wheelchair wheezing, coughing and gagging for air for quite a few hours. And doctors don't diagnose problems properly at all. Been misdiagnosed QUITE a few times. And if you complain about the wait time or how you can't breathe they will keep letting you sit in the ER waiting room or put you in the psych ward to see a doctor (and maybe a psychiatrist if you complain too much. Know this FIRST hand). Nurses are rude and doctors make drastic errors which almost cost me my life. So...update... was in again. Literally told that they won't try to figure out the cause of my issue. Rather, keep me overnight hooked up to saline solution for observation. I literally asked "you won't run any tests to figure out what is happening?!" And they said no. So the point of staying overnight is what? They did run standard bloodwork which always comes back the same. Essentially told I would get water overnight and be sent home in the morning. Yes I have a PCP. Trying to figure this out. But I thought when a person goes in, in dire shape, you try to actually diagnose an issue? It seems like if it's too complicated, pass the buck--in this case the patient is left with no answers. And this is the closest hospital when you call 911 Yet my friend gets admitted for a UTI, for DAYS, and, without disclosing my condition, my life could be on the line, and you won't run tests. 8/30/22 Gonna add what they did to my mom soon. 8/30/22 There is now multiple pages for this hospital. Probably to make sure patients won't see the bad reviews. I will LITERALLY spend the next two days copying and pasting so people are aware. 8:30/22 Update but not too serious, just a general comment for management because I pretty much felt like fainting from how hot Building 3 was in 2 Dr.'s offices and the 2nd floor bathroom: What happened to my review from the last time I posted where the CEO or whatever responded? Thought they couldn't be removed? And no way in hell I would have removed that one! Thank GOODNESS I remember most of it and will spend another 30-60 minutes typing it because it WAS extremely important. But here's today's addition: It is cooler outside than in Building 3. I was in 3 rooms running errands in 2 and in the bathroom and it literally felt like the heat was on. Started sweating profusely. read more

This place has gone SO downhill. To start off, my mom was rushed to the ER via ambulance. I packed her her phone charger, insurance card, drivers license, and a comb. They lost EVERYTHING!!!! They tried to blame the paramedics...when they obviously used her license and insurance card upon checking her in. Still nowhere to be found. Then they constantly mess up her food order (something always missing). She's been in over 2 weeks. There was a nurse who asked her how to plug in her oxygen machine...a NURSE, who should know what she's doing when it comes to patients in the hospital. My mom needed something from the nurse and they didn't respond to her call button. Then she tried calling the nurses desk and 3 different people just walked past it. What are these nurses actually doing? Yikes. Not sure I'd feel safe and properly taken care of that way. Then when she's supposed to be discharged, the doctor didn't sign her release paper, it's overlooked by others to be signed...this hospital is just a huge cluster f*ck. read more

I went to get an ultrasound and registration informed me that they had not sent it over. I called for them to fax over to St. ALEXIUS. It was taking awhile and Karen, in Registration noticed I was uncomfortable. Noted it was very busy time of day. Karen took the time to request to her manager the difficulties then race back the go again to request the script. She was so caring and empathetic I saw with everyone she was working with. You probably don't remember me, but Thank you! I then went to do an ultrasound where, I am sorry don't remember your name but the Tech was also amazing, caring and attentive! I had been having a lot of difficulties and the Tech actually walked me to emergency, where she showed me where to register. Registration was fast, and someone got to me very quickly even though it was packed. The nurses were patient, kind and caring even in this chaotic environment. The person who took me back for my vitals was very friendly upbeat but very skilled. She recognized that my blood pressure was way too high. She then measued it again and brought her concerns to the nurse. The nurse in the waiting area immediatly notified the Dr. and after what I considered a short wait, remember, it was a full house, I was taken back to a room, not a cutain by a very kind nurse, I believe Charles. Nurse Andrew, you are the best! Made me feel calm, was reassuring and a wealth of knowledge. I was completely dehydrated but he was able to get an IV the first time! He was very helpful with information and anything I asked. My Doctor came in. Dr. Ala Sarraj. He was attentive, listened with out rush, a back and forth conversation. Extreamly, well informed, but wanted to know details. Best bedside mannor I have ever encounter. Thank you Dr. Sarraj-suggested things that all the specialist had not thought of. I have to mention Jorge who was funny and helped me to the bathroom without making me feel like an invalid-thanks Jorge! I was able to go home that evening and with all of the wonderful care, I am sure I am missing a few. I am on my way to recovering with a very POSITIVE outlook to going back to work sooner than later. Thank the whole registration team in addition to my Ultra sound Tech and the Whole Emergency Departmet. You are a stellar team. A team that would be incredible to work for and with. Very difficult to find this colaboration, caring, professionalism and dedication these days. I wish I could do more to say how much I appreciate you all! Warmest of Regards Kristine Campbell-Solak read more

Just a follow up to say we actually witnessed an incredible ER over at Sherman Hospital in Elgin IL. Took vitals immediately at check in, facility from outside to inside was clean. Staff was engaged and focused. Visitors weren't allowed but registration and intake were more professional as well as 100% more sanitary conditions. Complete night and day from ST Alexius. Other facilities are clearly operating at a level far above this one after seeing another ER in action. read more

I arrived at 2;45. At 5:00 I still had not seen a doctor. I was told right out it was because there were people sicker than me. I just left. I felt the hospital didn't care about me read more

This hospital has a ton of lazy workers and doctors with attitude my experience here was very poor I had to come back multiple times for the same thing because they did it wrong and every time I came back they treated me like I was the one who did something wrong. I broke my right foot and they didn't prescribe me any medicines to help with the pain and when I went back and asked them to prescribe me some medicine to help with the pain they gave me eight pills with no refills. Long story short they treated me like a drug addict even though my leg is broken and I need the medicine to sleep through the night. Another thing every time I called them to either book an appointment or ask them questions because my primary care doctor told me to do so they either didn't wanna answer hung up on me or had an attitude while talking to me. read more

Understand that no one really wants to be here patients or employees. The cleanliness of this hospital is the worst I have seen. Simple tasks take longer than needed due staff that need more training or replacements. Everyone seemed to not really have time for patients and or their needs. Very poor customer service. read more

I am a surviving cancer patient and had a port removed by Interventional Radiology in Hoffman Estates. The port was implanted in February 2021 for better access during my Chemo time. Since one of the incisions never healed properly and had been bleeding for months, I asked the Cancer Institute to contact Interventional Radiology on my behalf and move the removal of my port forward, since it looked as if the incision was becoming infected. I waited for over a week and never received a phone call from Interventional Radiology, they simply ignored me. It took repeated phone calls to the Cancer Institute asking them to call Interventional Radiology on my behalf until someone finally called me from Interventional Radiology. I was given an appointment and was asked to arrive at 0730 at the Bettendorf entrance. I was processed and asked to go to the Interventional Radiology Department. I was put in a bed and a nurse tried to put a needle into my upper left arm unsuccessfully. I have had a few needles put into my arms over the years, but no one ever tried to put a needle into my upper arm, this was a first. She tried a number of times unsuccessfully and the pain was a 10 on the pain scale. Finally she asked a colleague to try to put a needle into my arm. He pretty brutally stoked around my arm, never saying a word. He was obviously annoyed by the whole process and never communicated anything. I was then made to wait until 10:00 AM until they finally came to wheel me into the surgery part of the hospital. When I woke up I saw that my left arm was bruised black and blue. The bruise was about 5 inches long. I have had a few needles stuck in my arm over the years, but this was unbelievable. Again, not one word of explanation. The whole experience was most unprofessional and the attitude was cold, distant, and totally ignorant of my needs as a patient. I spend 6 whole hours in Interventional Radiology, an unbelievable amount of time. If I ever have to go to Interventional Radiology again for any reason, it most certainly will not be at Amita Health in Hoffman Estates. Bernd H Pfromm read more

If I could give this place ZERO stars, I would. I checked myself in at the main desk with extreme and debilitating muscle spasms in my back, where there was zero privacy with my information to be "triaged" by a nurse who again, asked me questions without offering any privacy. My full name was called from the nurse/tech to start vitals across an entire room full of patients waiting. I was assessed by a PA in the lobby at my seat and not once did he offer a blanket or meds even though I said I was in extreme pain, again, no privacy. After 2.5 hours in the lobby, I was escorted to a hallway, where I asked the tech for a blanket that never came, and was not informed of the next steps or how long the wait would be. Nurses, doctors, techs all strolled by slowly and didn't even stop to see how I was doing, as I was still in extreme pain sitting on the edge of my recliner. I had asked a scribe at a nearby desk where the bathroom was as she pointed to the bathroom door without audible directions. That specific bathroom was occupied for over an hour. I had to ask the registration staff for a blanket since I never received one from the tech. The PA came back, explained my images were clean, and it's "just a muscular injury" while simultaneously dismissing my pain, yet again. I was given a shot of toradol that left me bruised so badly I couldn't even lift my arm for DAYS after. After I was discharged, we couldn't find the exit because no one offered us directions and my discharge paperwork had no follow up directions. I recommend not going to SAMC as they clearly do not care about the care and privacy of their patients. I have never been treated so poorly. read more

Ascension Saint Alexius - The bruise on my arm as a result of a toradol shot for "pain". - Medical Centers Near Me - Hoffman Estates, Illinois

My dad had a medical issue and had to go to this hospital's ER since it was the closest. Unfortunately, the medical staff at this hospital do not treat patients with the dignity and respect they deserve as people. Hospital administration and staff should take a hard look at the care they're providing and ask themselves what patient care means to them. Are they proud of the patient experience at this hospital? To keep this short and to the point, here are the issues we encountered: 1) Staff was not compassionate at all -- **we felt like we were treated like livestock**. 2) The food my dad was served was the worst food we've ever seen. It is not fit for human consumption, let alone someone who is experiencing a health issue. Absolutely disgusting. 3) We had to constantly ask questions regarding the treatment and condition that my dad was admitted with. Staff did a very poor job of keeping my dad and us informed of his situation. I had to ask numerous follow-up questions because their answers were short or evasive. 4) When it came to check-out, my dad had to wait 10 hours for discharge. Nothing else was needed in terms of treatment, we only needed the physician to review the chart. Somehow, this took 10 hours. The nurse said my dad was ready to leave at 12pm. He was forced to sit around until 10pm. The nurse paged the physician and he did not even have the decency to respond. We have follow up check-ups that are needed but have found doctors in another health system. Because of our experience at Alexian, we will never seek care from this health system again. read more

so i have a spinal issue and my leg is currently going numb. i went to the er and spent countless hours getting seen by multiple people. the nurse i had was nice but i wouldn't see him for hours. i was able to get a full spine mri. i had to stay overnight due to the fact they didn't know what was wrong with me. i got a brain mri. i waited hours for an answer to what was wrong with me. i had many specialists come and tell me different things about my back that could be the cause. my pain was getting worse and i asked a nurse to get me something to relieve my pain and they never came back. long story short they don't know what's wrong with me and sent me home just to take more ibuprofen. i wouldn't recommend coming here if you want to wait around for hours on end just to tell you that they have no idea what's wrong with you and to feel forgotten. bonus: i had a surgery here 10 years ago to fix a tethered cord (i woke up during surgery) and i got bacterial meningitis after my surgery. read more

Recently I had angioplasty done at this hospital. They could not complete the procedure because they didn't have a machine to remove calcium deposits in my heart arteries and now I am advised to go to another hospital to do the same procedure 2nd time. This is lots of stress for me. Also they are charging me my copay and I will have to pay again when I go to another hospital just because they don't have proper instruments. read more