I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

I've heard very mixed reviews of this AMITA location from people who have been there. This was my…read morefirst visit since AMITA bought out Alexian Brothers several years ago. My visit was to the lab. I didn't know where to go so, when I entered the building and saw the information desk, I asked. I was pointed to another desk just a little further into the building. When I got to the lab test, they greeted me pleasantly and I gave them the lab orders. They immediately took me back and ran the tests. I had the results from one test that afternoon, and the other required a few days so expect to hear about it next week. They were fast, pleasant, and I thought the quality of service was very good.

I've heard mixed reviews of Alexian Brothers over the years. I've visited people there but have…read morenever had to use their services. My wife had a bad case of the flu and we wound up at the ER late one night. She was seen almost immediately. The staff was pleasant and attentive. They listened, which I don't always see from hospital staff. The nurses were really wonderful - available and helpful. I can't entirely say the same about the staff doctor - I didn't get his name but he was a young guy who, while I'm sure is a very good doctor, didn't have the best bedside manner. And, when I had a question for him and couldn't get him to come to the room, I walked over to the desk where he was chatting about sports with others. When I tried to interrupt, he told me to wait and he'd see me when he was available. While I understand that everyone deserves a break now and again, being available for your patients is paramount. Clearly, not working and not being able to answer a simple question because you're talking about unimportant things is not what should be expected. Outside of my complaint about the doctor, we were very happy with how they treated us and cared for my wife. Of course, we have not seen the bill yet...

If you are in need of emergency medical care, I do not advise Alexian Brother hospital emergency…read moreroom! Worst experience of my life. I was afraid I was not going to come out alive. They will mix heart patients with heavy drug users. Security guards watching you. I was placed in a warm room, then remove to a room that felt like I was in a freezer ordered by the head nasty nurse. If you black don't go to Alexian Brothers Hospital. I started with a 140/80 blood pressure and discharge with a 189/90 blood pressure. I had to beg to please take out the needle still in my arm so I could at least put my coat on. Three blankets were not enough. I then realized I was in the room that the ambulance bring patients through double doors heavy with ice. Temperature about 10 degrees outside. I will NEVER, NEVER go back there again!

I had a day surgery here in March 2026, and it was my first visit to this hospital. I have never in…read moremy life had such a good experience in any medical facility, much less a hospital. Every single person I encountered along the way was super friendly, helpful, and kind. They explained every single step of the process in detail and were very quick and efficient. I left the hospital in very little pain and they followed up with me a couple days later to see how I was doing. I felt like the staff truly cared about my well being, and I can't recommend this hospital enough for a day surgery.

My father was recently admitted and diagnosed with an aorta blockage. Due to his age surgery was…read morenot an option. Both cardiologist assigned to him were brutally honest. And I don't use the word brutally to be glib. At what point in your career does one become so desensitized that respect for dying patients and their families become the norm? For a patient alert, aware and hopeful to be told we can't help you so you need to go home to die acceptable bedside manner. Two separate doctors with neither displaying an ounce of compassion or kindness to my dad or our family. Shame on them.

i went in to be seen and had plenty of cash as i am not currently insured. after finding that there…read morewas a 50% higher price to be seen that what i saw posted online i asked about that and was basically talked out of being seen by a secretary and she gave me a pamphlet for financial assistance. i never said i was poor or broke, i was upset at the lack of transparency and understanding and left. not going back again and really hope that this improves for others as im just hoping im ok at this point and have lost faith in the industry. honestly sad excuse for a medical center.

This review is a couple years late. But it just popped into my head, so figured I'd review now…read more It was around Feb. 2020. Which was near when Covid was becoming newsworthy. My wife had cancer and had been through 6 months of chemo, 1 month of daily radiation, as well as other treatments. This day she was having chest pain, and I insisted we go see what is happening. Turned out is was probably just anxiety. Anyways, I pulled up in front to let her out and park the car. But she told me to wait a minute. So of course I did. We sat for maybe 2 minutes in the car. Nobody around outside. No other cars. I just was seeing how she was, and persuading her to go get checked out. Then out walks a lady nurse. I'm thinking to myself, "good, maybe they will help persuade her to get checked out". Boy was I wrong! We were greeted with an angry, "What are you doing sitting here?" I said, "My wife has some chest pain and we are just getting ready to come in." Her response in a snarky tone was, "Well it's really weird you are just sitting out front like this!" I responded, "Well, we were deciding if it was needed to come in." Her response, "We can't help you, you need to go somewhere else!" It was a very weird experience. Thank God my wife was fine and it seems it was only anxiety or perhaps just something caused from her year of cancer treatments.

If you want a Hospital where one hand doesn't know what the other hand is doing, constant…read morebureaucratic bumbling, dangerous withholding of prescription medication due to dropped balls and night call nurses who keep you up by talking loud about their personal lives, this is the Hospital for you

Like an asylum from the 1930's…read more Dr. Shah is a quack. I have atypical Autism. He tried to diagnose me as psychotic. I don't even live in the state of Illinois, and he thought it was a good idea to keep me in the hospital for two weeks. His decision cost me my job. He also demanded that I start taking medicine that I didn't need and that essentially turned me into a nonverbal three-year-old. I am guessing he did this to stop me from complaining to authorities about him, but, unfortunately for him, I am in the process of filing a 10-page complaint with the Illinois state medical board. At discharge, he stole a prescription of Adderall from me and attempted to steal $700.00. I had to have a lawyer call and threaten to file a police report in order to have the money returned. I didn't get the medication back. I am guessing he took it, and I don't blame him, because he may need it worse than me. I am hoping that in doing so he was able to provide his other patients there with something other than the far-below substandard care that I received. Unless you want a nightmare horror movie experience, stay out of this hospital. It is the worst. Not only are the doctors ignorant about developmental disorders, but they actively abuse and take advantage of the vulnerable people who have them.

Went there for surgery on both my ankles at the same time…read more Let's start with the fact that I now have a copy of my medical records from my stay there. Upon reading them, it's clear that I'm lucky my surgeon knows left from right. He normally doesn't do surgery there and now I know why. My records have several notations stating that they were surgically removing hardware from my LEFT ankle - which they were actually removing it from my RIGHT ankle. And it states that they're installing hardware into my RIGHT ankle - which they were actually doing to my LEFT. In one notation it stated that they " were installing hardware into my right ankle. They were then going to remove hardware from my right ankle. " Wrong. Two lines later it states that they were installing hardware into to my left ankle. Reading these records made me wonder if they were at all coherent at the time they were recorded. This is a hospital. I would expect they would pay attention to those kinds of details especially when surgery is involved. To be clear my surgeon is wonderful and now I know why he doesn't normally operate at St Alexius. The first night I was there the nurse refused to give me my normal blood pressure medication. It was noted in my chart that I take it for a heart condition, and not high blood pressure. My regular cardiologist (who is in Naperville and specializes in my condition) told me that he doesn't care how low my blood pressure is, he wants it as low as it will go. It's to protect my aorta due to a genetic condition I have that killed my father. A condition that is noted on my chart. The nurse would not listen. She said my blood pressure was too low to give me the medication. I agreeed, and stated that if I didn't have this particular condition, I wouldn't need the medication. But I do have the condition and therefore my cardiologist wants my blood pressure as low as possible. She still refused. After complaining that she would be responsible if my aorta tore, she finally called the on-call doc. Again, though my condition is in noted in my chart, along with clearance from my cardiologist (who is the prescribing doctor), the on-call doc still refused to give me the medication. In the morning, I spoke with the day nurse who said she would ensure I got the medication that night. And finally I did. But a hospital that would allow me to go without a medication for a heart condition noted in my chart is clearly due a lack of knowledge, an assumption made, and a serious risk that could have resulted in dire consequences. The next night, a different night nurse refused to give me the Dilaudid pain medication I was on. Mind you, I just had 2 large screws removed from my fibula and tibia in my right ankle. And 4 screws drilled into my left ankle not even 36 hours prior. It was 10/10 pain. I felt like a bear was chewing my bones in both feet. I was in agony for hours, crying, and trying to breathe through the pain all night. The nurse finally offered me a Norco. I took it, desperate. It didn't even dull the pain. I asked for another and she refused. I was doubled over and nauseous from the pain all night. I never even got close to sleeping at all. When the morning nurse came in and saw me panting, exhausted and folded in half grabbing my bandaged ankles crying, she immediately ordered the Dilaudid. She was horrified that I had been in that condition all night long. It's clear the day nurses and doctors were much better trained, and cared more about their patients than the night shift. So a hospital that can't keep left from right straight, refused a prescribed heart medication for a condition noted in the chart, and a night shift that simply doesn't care that a patient is in agony is not a hospital I will return to. I advise you to go anywhere else you can. Worst experience I've had at a hospital.

I went to Ascension's St Alexius Hoffman Estates hospital in Sept 2025. I had a heart attack and…read morethey did a great job in the E.R., I want to say that up front. But I can only give 1 star because of how they addressed my needs as a disabled person. That weekend, my aides were unable to help (one was out of town, the other's car was in the shop). I am extremely isolated due to disability, but the nursing staff was apathetic to my needs. The nurse attending to me sent my scripts to a mail order pharmacy (not mine and I had to spend a week to get removed from their system).The nurse also didn't know the hospital provided rides home. The nurse and charge nurse were untrained in how to work with disabled people who face challenges upon release. Even after I told the nurse how to request a car, she ordered the car to arrive in an hour even though I said I wasn't sure I could be ready by then. I was right, but no one canceled the ride. So the driver arrived at the hospital and was sent away. Also, this hospital seems to have no way to provide a couple of days of medication under any circumstances. They told me it is illegal for them to do so. I am checking on that with the Governor's office. I did reach out to the hospital (Patient Relations and Risk Management) after my experience. It took over a week and an escalation to the head of the Risk Management to get a call back. They promised follow-up, but none was received until I escalated again. I did get a call from the head of that ward's nursing staff, and he felt he had addressed it with the nurse. But he also said I could meet with some people to look at how they could serve people with disabilities more effectively. I never heard from the hospital again about the issue, so their level of concern for disabled patients (perhaps all patients) is clear to me now. Though I appreciate their talking to the nurse who attended to me, the issue is systemic. They have not addressed the overarching issue. For example, on a visit to the ER in April 2025, I passed out waiting before they rushed me to ICU. Once transferred to the general ward, I encountered a nurse who vehemently argued with me regarding dosage of insulin. It took 20 minutes back-and-forth, for her to call the Dr to confirm the dose. It turned out the dose she was about to inject was double the proper dose. I was grateful she finally checked, but horrified I had to argue with her. I was so upset I had the door closed and called a friend to help calm me down. Someone, I'm thinking that nurse, came and stood right outside the door until my call was through. I know because the door has about an inch or more room under it and I could see the shadow of their feet near my door. They stayed until moments after I hung up. That same ward had several people with dementia on it. Bed alarms rang regularly when these patients would try to get out of bed. I would guess they were disoriented being in an unfamiliar place at night. One patient apparently wanted to eat after food service had ended. I only know this because that same nurse spoke sternly (in my opinion even yelled at times) at the patient telling them they couldn't have any food. My mom had dementia, and if anyone had ever treated her the way that nurse treated her patient, I'd have had her moved out of that hospital right away. I also have back problems and live in severe chronic pain, but on the visit in April they put me in a room with a broken bed. The bed was tilted causing my pain to flair. I expressed this after discharge to my pain doctor who feels this increased pain will last at least six months to a year. I wish these were the only issues I have had with this hospital, but it's not. Years ago I was there and they sent a physical therapist in to work with me. But I didn't feel well. I was dizzy, achy, in severe pain and nauseous. I told the therapist more than once I didn't feel I could exercise. She insisted and put a strap around me to make me sit up and exercise. I tried. After she left I vomited. The nurse came in and saw the situation, but left me with vomit on the floor and in my bed for two hours. Horrific experience. The doctor came in later and said in addition to the condition which brought me to the hospital I had the flu. At least then someone I expressed concerns to after discharge was willing to discuss it and follow-up with me. No one has been willing to address my recent concerns as a systemic issue. Then there's the 6 hours I spent sorting out the billing, merging accounts because they admitted me under the wrong name, etc. Sadly, I have no options to avoid this hospital which are not overly expensive for me on my fixed income. It will take time before I will dial 9-1-1 again. To me, odds are too high I will receive care from someone who doesn't understand or care about people with disabilities. I cannot express strongly enough that this hospital is dangerous for people with disabilities. Avoid it if you can.

I just spoke with a gal named Farina in the CT scan department and she was so great, easing my mind…read moreabout a calcium scan I need. I don't want to have my head inside of it unless I have a drug first and this is like a donut where your head and feet are out. She told me Anna would be my tech and that she'll take great care of me. I'm so at ease now, thank you.

We get great care here and I love that we have had the same Dr Behnke for years. All health records…read moreare here in 1 place and the staff is super friendly and helpful! Front desk and appointment setters are excellent and get you in quickly when you're not feeling well!

Not very clean Shortage of nurses…read moreBilling department outsourced outside the US and they suck. Unfortunately it is the closest to my house and my PCP is associated with them. I like my PCP.

I got the call from my step brother, the rehab facility nurse at Pearl of Elk Grove had not gotten…read moreimportant instructions from the physician at Good Samaritan hospital who inserted my fathers gastric tube that feeding must be done with the patient at a 30 degree angle or food aspiration from regurgitation could be fatal. He died choking to death. I drove in from Milwaukee and came into Alexian Brothers Hospital through the wrong entrance, it's a lot bigger with different entrances than when I used to work on an ambulance decades ago. I came into the E.R. through a back way, noting the multiple signs warning everyone that aggressive behavior towards staff would not be tolerated. There were no obvious signs indicating where to check in, though I did come in the back way. There was no one in the window (picture a glass barrier like in a late night liquor store in a sketchy neighborhood) but a worker was having a long drawn out conversation with another woman that involved a lot of repetition. I asked a passing security officer where I should check in and he pointed to the empty reception window. The woman in conversation did turn out to be the one who was supposed to be the reception worker so when she returned I said "my father died, I think he's in room 9, may I go back there?" She didn't apologize for the wait, but the woman she was talking to offered her condolences (not a worker, either a patient or relative of a patient), and I was shown to a locked door and let in. Someone just inside that door pointed to a room directly across, I walked through the nurses station island to get there, the curtain was closed and inside my step brother and his wife were sitting crying next to my father's body. The litter on the floor suggested a full code was performed, as my father the former cardiologist would have wanted. I could tell by the medical litter they must have "done everything they could." Technically proficient. There was a cart with 6 cold cups of coffee, 6 plastic bottles of water, and some store bought cookies. Not sure if that was for us, or if there just wasn't room in the hallway and the cart was stored there. There wasn't much to say, it had been a tumultuous month of Dad struggling to not die in Good Sam hospital, a roller coaster of hope and despair leading to the debacle at the rehab hospital and then this quiet, lonely, grim scene. My step brother and his wife had to go pick up their young daughter from school and I was left alone with my father's body for a while. A long while. No one came to talk to me, not a nurse, not a physician, not a chaplain, not a social worker, not even a housekeeper. I have no idea who was with my father in the last two hours of his life, what they did exactly, what they thought, and of course none of those people had any interest in knowing anything about the human being who so recently occupied this body. Nobody had any interest in who I was sitting with this body. When my father was a physician, he felt it was an important role to comfort family when patients died. He used to moonlight at Jackson Park Hospital Emergency Room where I saw him do this with grace and empathy. As a medical professor he would teach his interns and residents at the University of Chicago and then Rush Presb St. Lukes how important it was to practice compassion and care for survivors when patients passed away. As an attending physician he always checked in on his patients whatever hospital they ended up in, whether he was on staff or not, and he often attended patients' funerals. When it came to his turn, medicine had become a corporate capitalist business devoid of humanity, he died very much alone. I contemplated this, also, very much alone. When I opened the curtain to leave, all eyes avoided me and I left without so much as a goodbye. From the bottom of my heart I wish that whole Emergency Room crew better when it's their turn.

Since Endeavor bought Northwest Community Hospital some things have changed. Since the purchase,…read moreI've used their lab and their emergency room. There have really been no changes to their lab. You can walk in with lab orders and they will take you in the order of check-in time. Their phlebotomists are good, and results come in quickly. As for the ER, they seem to have a lower staffing level. I think part of this is I heard they are no longer a trauma center. If that is the case, I understand their reduction in staff. As with most ERs, wait times can be outrageous. I brought someone in who was in terrible pain - 10 out of 10 on their scale. How much pain you are in doesn't seem to matter in their triage. We waited a very long time before we were finally taken back. Once in an ER room, the service was outstanding. The quality of the nurses and the ER doctor were top notch. When we left, the medical issue was resolved, and although it is cliche, we had service with a smile. Aside from the wait time in the ER, Endeavor seems to have kept the quality of care up to par.

Had a preventative colonoscopy. From begin to end of the…read moreprocedure everyone was perfect. Saw me within minutes of getting there, explained exactly what was going to happen, and were professional and courteous. Contacted me ride when it was done. I was in and out in two hours. No problems at all. Staff was great

Northwest Community Hospital has neonatologists from Lurie on call for higher-risk births such as…read morec-sections. While in the end my little one was just fine, it was reassuring to have him checked out by an expert. If there had been a problem, they have a neonatal intensive care unit (NICU) on site. They even have a a helipad for true emergencies that require services elsewhere.

A few days ago I delivered our daughter via c - section because she was born weeks early. She had…read moreto be admitted into the NICU. While here the doctors, nurses, and staff have been amazing. The level of care provided to her (and us) is above and beyond my expectations. Everyone is so caring and helpful. The doctors meet every few hours and discuss the improvements/risks of ech baby here. They ask parents if they'd like to sit in on the meetings. Every step and process is explained. While my daughter must continue to remain in the NICU I'm confident that she will receive the best possible care.