I've been twice now and had a great experience both times (funny to say great because I felt like…read morecrap). Two different doctors but both were very helpful. Both times they went above and beyond to make sure they weren't missing anything and got me on meds right away. Everyone there, including the front desk staff is super friendly. I have never had to wait long in the waiting room. And I had to get a chest x-ray and it is so nice that they can do x-rays on site. It's so fast and efficient. I'll definitely come back.

I've been here myself for a couple of things but recently had to get one of the tiny humans to be…read moreseen in a rush. I got in line by checking in online, grabbed the kiddo from school then made it to Fast Aid. Front staff was very nice, even helped me with the crying kiddo. All medical staff was nice and caring. We were seen and out within 30 ish minutes. I will continue to point people in this direction for urgent care.

Fast in and out for a cold symptom. Surprised they did not check me for Covid or flu.read more

I simply cannot adequately express how grateful I am to Dr. Smith and Dr. Chavez! Because of their…read morequick response to my husband's condition and GOD's intervention, my husband's life was spared when these two doctors sent him to St. David's North by ambulance!!! Thank you both, and may GOD BLESS you!

I recently had an endoscopy done at the Austin VA Clinic, and I cannot speak highly enough of the…read moreGastroenterology department. I also had a colonoscopy done here in 2024. From the moment I walked in, the entire team was incredibly professional, compassionate, and efficient. Medical procedures like these can understandably cause some anxiety, but the nurses and doctors went out of their way to make me feel comfortable, clearly explaining every step of the process. The procedures themselves were seamless and completely painless, and the post-op care was fantastic. It is clear that this team truly cares about veterans and provides top-tier medical care. Thank you to the outstanding GI staff at the Austin VA! Now as we all know as veterans VA Health Care is by far not perfect, but through the years since I have been utilizing the VA Health Care system for all my health care needs for service connection, I have seen an improvement. I have run into a few rude staff members and the ones I have reported, I have seen the VA take accountability more serious then previous years. At this location people are friendly, helpful, providing clear concise communication and the wait times are by far minimum. I will definitely recommend this clinic to my fellow veterans.

I have been coming here a lot more lately. Fun. Haha anyway, the providers are hit or miss…read more Tons of parking here. They have some food on site and a small shop for purchasing veteran stuff. They don't have all specialties and a lot of the times community care is utilized

For about 32 years I suffered from constant headaches with occasional migraines 24/7. I grew up…read morebelieving that everyone suffered like I did, it was part of being a woman and being an adult. I cried after my first lumbar puncture. I didn't know that pain could go away or the noise in my ears could stop. They showed me a life without pain! And for that I will always be grateful to them.

Cecilia is an amazing nurse. She is always prompt in correspondence with me. She is a great…read moreaddition to Austin Epilepsy :-) Rachel T.

Look out if you are trying to make a Workers' Compensation claim and your insurer is out of state…read more I have been trying for MONTHS to get in. Got into the office once, they did xrays then told me the doctor could not see me because a form is missing in my file. My insurer has sent that "form" (a letter) at least 5 times by fax, each time they say they have not received it. Obviously they do not want this case, but won't just tell me that.

They're good. Bastrop location is a little hard to find but worth it. Way down Settlement Dr to the…read moreend. Good experience.

Dr Payne and his staff are top notch. I've been going to Dr Payne for 6 years and never had a…read morecomplaint. Dr Presley is relatively new the Practice and had a session with her and she is also excellent. I could not be happier.

Got diagnosed with vertigo last week. Dr Payne did some neck adjustments and after a few days I…read morefelt so much better. He is pleasant and really seems to listen to your body. I'd recommend this office. The front staff are also great and helpful.

This was an easy and efficient experience. They called to schedule an appointment, had openings…read morewithin the month, and provided all paperwork and estimate/insurance info in an easy to understand way. Check in was easy, the staff was kind and helpful. The process was also kind and easy/ The technician even noticed that I had on sandals and gave me socks. He also offered me a warm blanket and a choice of music. My only feedback is that I was not told ahead that I needed an IV for the contrast and that I would have to wait afterwards to ensure no reaction to the dye. Otherwise, a really caring experience.

We called the scheduling number and they told me the Mueller location was accepting walk-ins. We…read moregot there and the guy at the front desk said they were not taking walk-ins. He told us to go to another location which was 25 mins away in Manor. We asked to schedule an appt with him and he said he was too busy to help us. He told us to call the scheduling number again. We were standing there at the desk and he would not schedule the appt. which was terribly rude. We left and scheduled appt for the following week. This was for my elderly mother who needed the results swiftly. The xray itself was a quick and painless process but ARA took a week to get the results to the doctor. I had to call them and of course got the runaround that they are experiencing long wait times for results etc etc. It is what it is, but they need to fix these understaffing issues all around. It was a terrible customer service experience.

Doctors are very honest, and caring. I've never had any issues with the VA in Austin and would…read morerecommend any veteran looking for healthcare assistance to make an appointment to be seen from some of the best nursing and doctors available.

Today was my first experience at this VA Clinic for my service-connected disabilities, as I usually…read morevisit the Cedar Park VA Clinic. This clinic is a stand-alone multispecialty facility offering a wide range of services, including primary care, chiropractic care, optometry (vision care), dentistry, oncology, podiatry (foot care), and treatment for traumatic brain injuries (TBI), among others. Compared to my previous clinic, this facility is much more advanced, as many veterans have noted. It's modernized, and I didn't notice many veterans waiting to be seen, which hopefully reflects a reduction in the backlog we know has affected the VA for some time. If you're new to this clinic or the VA system in general, there's an area in the center of the building for registration when you enter. It's also a good idea to create an account through the VA website or mobile app, available for both Apple and Android devices. The VA's mobile app is quite useful, providing a wealth of information on your service, benefits, letters, and, most importantly, details about your appointments and prescriptions. One thing the VA could improve on is giving clearer directions for appointments, as it can be overwhelming for someone new to the system. That said, the staff here have been helpful and informative overall, with plenty of people available to guide you through the process. While some employees may have the attitude issues that others have mentioned, I generally don't let it affect my experience unless it impacts my care. Speaking of care, my experience was a bit mixed. The nurse who took my vitals left the exam room door open, which didn't bother me at first, but I found it odd that the door remained open even after she left. Thankfully, another nurse noticed and kindly closed the door, which I appreciated. For more information about this clinic and its services, you can visit their website: [Austin VA Clinic](https://www.va.gov/central-texas-health-care/locations/austin-va-clinic/). Parking here is plentiful, so there's no need to worry about finding a spot. If you have an ISA placard or the ISA symbol on your Disabled Veteran (DV) license plates, there are designated spaces right in front of the building and on the left side of the parking lot as you enter. Be aware that, as a federal facility, there are signs reminding visitors not to bring firearms, knives, or any other weapons onto the premises.