Can't say enough about my experience at this ER. No waiting, promptly seen, immediate x-rays, in…read moreand out in a short time. All the staff was friendly and helpful. Dr. Peña prescribed meds, and they are spot-on. Hobbled in to the ER barely able to walk, and today the meds have me up and about with minimal discomfort. I wish for everyone to experience this type of care. St David's can be very proud of their Bastrop operation. Thank you, thank you, thank you!! David Musgrave

I don't usually leave reviews, but had to give a great big thanks to the staff at St. David's…read moreEmergency Care on Highway 61 in Bastrop. After another sleepless night of dealing with a respiratory infection, wheezing and coughing, I arrived at 6AM and was immediately greeted and whisked into a room for evaluation. They were on me like my dawgs at dinnertime. So attentive and empathetic to my condition. After the nurses completed the initial intake, Dr. Lewis listened to my description of symptoms patiently, confirmed the rattle in my lungs, ordered an x-ray and breathing treatment. Because of my history with asthma, he recommended a home nebulizer for emergencies. In my 66 yeas, no asthma specialist or family physician has ever recommended this, and I am so grateful!! Not breathing well after an incident like this creates anxiety, but having this device to supplement my inhalers definitely relieved my stress. The nurse supervisor who packed me off 1.5 hours later was just precious. Her manner, thoroughness, good humor and adorable country accent had me smiling as I walked out the doors. Thank you one and all - from Security for greeting me and alerting nurses to my arrival before I made it to the front desk, to both nurses checking me in, the x-ray tech, the supervisor and doctor. I was well cared for and am on the road to recovery!

I had the privilege of getting a MRI here the other day. The scheduling process was easy and no…read moreproblem there. I would have liked a call the day before (like I was told) to let me know my portion that I would pay at time of service. Luckily I had an idea ahead of time because I know my insurance. The facility was nice and they got me back before my appointment time. I was given some scrubs due to my outfit having metal on it. I appreciate that and they were comfortable. The MRI tech was great and informed of how the whole process will work. I was given headphones to listen some music to offer distraction and help to drown out the noise of the machine. Overall great experience and easy location with plenty of parking

Had to come from Waco to Austin during the rain for an MRI and knowing traffic I tried calling…read moremultiple times and even left a message that I was running behind. Then getting to the location they rushed through my paperwork within two seconds not letting me think about any answers and barely gave them my allergies then what I'm assuming is a cna busted in upset because she just closed everything down and slammed the door behind herself and slamming every other door along the way. Then when the room was ready the office person helping me said they'd just finish the rest of my paperwork later. I'm here for an MRI for a reason and what if I need to be advised of something in those papers? Why would no one answer the phone? Completely rude and unprofessional, don't schedule in the late afternoon, just go elsewhere especially if you're older or in pain. (Had to put one star because 0 wasn't an option)

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

Each interaction from the initial contact phone call I had with this office was professional and…read moreaccommodating but above all friendly, never rushed. that says alot about Patient care. The nuclear technician Brian who administered my test was so kind and explained the procedure to me step by step which was so helpful and made me feel less anxious. The radiologist, Dr.Patel, who began the test was also very nice and diligent in her approach and I barely felt the injection. I would return here in a heartbeat.

This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Great service, really felt they cared. I went to the wrong location so I called to let them know I…read morewas on my way. They were very understanding and let me come. Even though I've probably had at least 20 MRIs at this point, they made sure I understood what was going to happen and that I was ok. Getting the IV was pretty painless too. This is a great and clean location.

It has been 2 months. I still have a bump under my eye and obvious swelling. It hurts and my vision…read morewas compromised. This is the only place I can go. I took a picture, but decided not to add, but it's very clear in the picture. It's disheartening the way the nurse practitioner treated the entire situation

this place seems to have gone downhill I've been here almost…read morean hour and not been seen yet I waited about 45 minutes before they told me they couldn't verify my insurance now sat in a room waiting for another ten minutes despite seeing people standing around I will be looking for a new urgent care facility

ARA Wilson Parke continues to please. :D Making appointments is a breeze. Day prior, complete…read moreonline check-in (easy access patient portal) so no paperwork to complete upon arrival. Just walk in, tell the lovely, super friendly front desk staff your name, and done. I've visited mannnnnnnnnny times over the years and have never spent more than five minutes in the very large and clean waiting area. All of the techs are fabulous! Everything from routine imagining to diagnostic, they all go above and beyond to make me feel cared about and comfortable. With limited mobility, they are also very careful, patient, and eager to accommodate any of my needs (e.g., a step stool, removing my shoes for me, etc.). During MRIs they provide a new pair of no slip socks to keep the lil piggies warm (you get to keep them). And, they even cover my body with a cozy, heated blanket...very spa like! It's the small touches like these that make an uncomfortable, and sometimes a bit scary, process much more tolerable. I'm so grateful for everyone at ARA-WP. Best location in the ATX in my opinion. Many thanks for making my health journey less painful. ;)

James is the best!!! He took such great care of me, I just HAD to come give him and the ARA on…read moreWilson Park a 5 star rating. I'd give 10 if I could!!!

THE LOCATION IS IN THE BACK!!!…read more First, it was impossible to find. I drove back and forth in the front multiple times, parked twice and even got out and walked around. There is a sign in the front with their name, other businesses and address but it was not clear where this office was. As you face the building there are arrows that point left but the last thing in that parking lot is Torchy's Tacos. Nowhere did it say, "around back". You literally have to leave the parking lot of the address to get there. This is not intuitive or clear. At some point I even tried to call that location and was sent to voicemail.... this was my first sign. Second, I tried to fill out the forms online the night before. Because I needed portal access, I was not able to do that. I literally got access when I was about to leave for the appointment. I left early because the text instructed me to get there 15 min early if I needed to fill out forms. I got there early (but also wasted time lost in the parking lot). When I got there, I checked in with the QR code as instructed and took a seat. This is very impersonal and no one gave me forms to fill out. Why would I/should I get there 15 minutes early, as requested, if you aren't going to give me forms to fill out when I get there??? Third, my apt was at 10:40 and it was 30 minutes after that before anyone even spoke to me or gave me forms to fill out, that was after I initiated contact with the front desk. This was very poor customer service across the board. The waiting room is also very small with people packed in there. It seems like a huge space behind the scenes, so the size of the waiting room makes no sense. There were people waiting outside and the people in wheelchairs were struggling to find places that weren't in the way of others. My tech was great and the facility seems very nice and clean but that's the extent. You lost my business in the waiting room. Of note, while sitting there, I was watching one guy get rescheduled for a second time. They tried to tell him he didn't have an appointment that day but he had the paperwork to prove it. Another elderly woman being told she would have to be reschedule because a machine broke. The front desk person was telling someone that they don't do Sunday appointments only to be corrected by another staff member and told that they do. None of this is my business but it was clear that this location lacks leadership or direction. The amount of unhappy patients was crazy. This place needs MUCH better customer service, better management or at least staff that are better trained. There was just an air of chaos in the front.

I've been having some abdominal pain recently and took a trip to Texas Med Center to see what was…read moregoing on. After lab tests came back clean, they scheduled a CT scan for that same evening at Baptist M&S. My appointment was scheduled for 5:30, but I arrived about 40 minutes early just in case traffic was bad. The location is great. It's right next to my OB/GYN. Check-in was also a breeze. The staff was wonderful! They checked me in, took my information, notified me that my technician was ready for me already (WOW!), let me know I didn't have a coypay, and asked me to have a seat and fill out the remaining paperwork. In about five minutes, I was called to the back. My insurance didn't want to cover the cost of the fluid injection but they approved the scan without it. The technician was very nice, and she told me I didn't have to change into a gown, take off my shoes, or anything. The scan was completed in less time than I spent in the waiting room. She helped me up, said the clinic should have my results in a few hours, and sent me on my way. I couldn't have asked for a smoother experience. I felt very well taken care of from the moment I stepped in.

very professional and timely. The technician and front desk staff were very friendly and explained…read morethe process thourough

This group was very friendly and more personable that the larger local Imaging center. Very good…read moreexperience. In and out in 15 minutes. I'm glad my insurance did not accept the other group.

Great experience as a first timer to Austin Emergency Center. I was greeted upon entry with a…read moresmile! I was taken back to room by DeeAnn the best RN I have ever had in my life! Everything was professional and very personable. I than had Dr Rice who did my exam, great knowledgeable and friendly doctor. He explained everything in an easy to follow instructions. LeeAnn Radiology Tech and Savanna ER tech very friendly and all made me comfortable in my stomach pain. I will never go to another ER, this one is the best. I am referring anyone I can. Thank you to everyone at Austin Emergency Center!

Most definitely do not recommend this place to go to this place is very unprofessional!!!!!!!!! I…read morewent in with no insurance willing to pay bc I have money and the workers and doctors repeatedly asked the the doctor came in the room being racists (asking if I speak English)her Name is ms.FoX very unprofessional she told me she had other patients to tend to and I need to hurry under me having excruciating pain, then told my bf she feels bad for him as walking out. SMH she shouldn't have a license

The time they told me I would be seen was 50min after. This has happened twice to me now…read more Additionally, once we were seen both times I've been in there after the doctor left we waited in the room forever until I finally went out of the room and said uhh can we leave? And they were like oh yeah here's your paperwork. Poor communication.

Reckless and Dangerous Experience at Baylor Scott and White Urgent Care…read more I scheduled an appointment through the Baylor Scott and White app, believing I would receive care at a clinic that was fully part of the Baylor Scott and White network. When I arrived, I was shocked to learn they did not have access to the Baylor Scott and White system. Even more confusing, the building only had signage for Baylor Scott and White Urgent Care. There was no mention of NextCare or any indication that this was operated by a third party. From a patient's perspective, there was no reason to assume this was anything but a regular Baylor Scott and White facility. I came in with intense lower abdominal pain. During the brief evaluation, the provider stated it could be my appendix. That alone should have triggered immediate escalation, lab testing, or at minimum a referral to the emergency room. Instead, I was sent home with nothing but a prescription for a muscle relaxer. There were no labs, no imaging, and no follow-up instructions. I was in the same amount of pain I came in with, but now with a medication that could have masked the symptoms of a serious emergency. Thankfully, I trusted my instincts. About fifteen minutes later, I went to the Baylor Scott and White Clinic on Slaughter. The staff there took my condition seriously and quickly referred me to the emergency room. A CT scan confirmed I had acute appendicitis. I underwent emergency surgery to have my appendix removed later that day. Had I followed the guidance of the first provider and taken the muscle relaxer to rest at home, my appendix could have ruptured. That kind of delay could have led to a life-threatening infection. This was not just a poor experience. It was dangerous and could have resulted in serious harm. The most concerning part is that the provider openly acknowledged the possibility of appendicitis but still made the decision to send me home without running a single test. That is unacceptable. Masking the pain of a potentially fatal condition rather than investigating it further shows a complete lack of clinical judgment. I will be speaking with a patient ombudsman and formally submitting a complaint to Baylor Scott and White leadership. The fact that their app directed me to this location and their name is on the building means the care that happens there reflects directly on them. Patients should not be misled into thinking they are receiving Baylor Scott and White care when they are not. There needs to be full transparency about who is providing care and what services are actually available at the location. This experience was extremely unsettling. I trusted the Baylor Scott and White name and almost suffered the consequences of that trust being misplaced. I hope this review serves as a warning to others and as a call for change within the system. Patients deserve competent, transparent, and safe medical care. I nearly did not receive it.