I have to tell everyone what an AMAZING experience I had at ENT Associates of Greater Kansas City! My primary care provider referred me to the office in Lee's Summit for a balloon sinuplasty, and I am so grateful she did. Every single part of the process was absolutely perfect, and so much more than I had expected. When I called in to schedule my initial visit, my scheduler was very accommodating and able to find the best time on the best day for my appointment. I was provided a link to pre-register for the appointment. On my arrival for my initial visit, the front desk folks were friendly and welcoming and because I'd pre-registered, my check-in process was very quick and easy. I didn't have to wait more than a few minutes to be taken back. The medical assistant who conducted my intake interview was friendly, efficient and thorough, as were the radiology technicians who performed my CT scan, and then I was evaluated by the surgeon. Dr Douglas Cowan is an extremely gifted physician; I'm always nervous about medical procedures, but he immediately put me at ease. He is so down-to-earth! He took the time to examine me and thoroughly explained the results of the CT scan and his recommendations for treatment. He answered all my questions (and I had a lot of them!) and was very reassuring. To tell the truth, when I made the initial appointment, I wasn't sure about having the procedure done, but after spending time with Dr Cowan I was very comfortable and actually looked forward to the procedure! After the initial visit, the office contacted me to schedule the procedure; Kim in Insurance Precertification also contacted me to let me know the procedure had been approved by my insurance company. What a gift, to have all the administrative details taken care of! During the procedure itself, Dr Cowan and his assistants all did their utmost to make me comfortable and to reassure me. They asked me what kind of music I'd like to listen to, and made sure the topical anesthetic had taken effect. The procedure took less than an hour, and Dr Cowan talked me through it, letting me know what was happening every step of the way. I was thoroughly briefed before and after the procedure regarding post-op instructions, and they even gave me a phone number so that I could text Dr Cowan and his nurse if I had questions! How wonderfully accessible is THAT?! I did have some questions the night of the procedure, so I was very grateful to have that method of communication available. My follow-up appointment two weeks out was just as smooth and pleasant as everything else had been; Dr Cowan examined me and was very encouraging, giving me lots of information regarding what to expect in the next three to six months. I've had an uneventful post-procedure course, and I am SO glad I had it done! I absolutely recommend ENT Associates in Lee's Summit, and ESPECIALLY Dr Cowan, for anyone requiring care of their sinuses. They are an incredible group of professionals who provide stellar medical care! read more

kevin walls MD is a flipping joke won't listen refused to get any paperwork from my primary doctor about me having chronic ear infections say my ear or perfectly fine but everyone knows you can have a good day with your ears or you can have a bad day with your ears. There's a reason why we take fricking antibiotics. I won't go here ever again stay the hell away from this place read more

This is a warning! This is the worst group of butchers you could go to! Their ENT, "Dr." Daniel Sleve botched a simple surgery on my nasal inferior turbinates by taking so much tissue he ruined their function permanently. I now have been diagnosed with the 100% surgically created condition called Empty Nose Syndrome. As a company, they have decided to throw me to the curb instead of doing the right thing and hold their doctor accountable. They know the increased malpractice insurance rates and damaged community image would be a consequence so they have instead chosen to keep my money and leave me to cope with what they've done to me by myself. If you value your quality of life with breathing through your nose then DO NOT USE ASCENTIST "HEALTHCARE" (laughable) for any procedure!!! read more

They did not disclose the cost of a procedure during the middle of an appointment and billed several hundred dollars for it. Follow-up visit they said a CT scan was needed. After the scan, they said they would not do any surgery because of the age of the patient. Jason Showmaker should have been upfront in the first appointment that he would not do surgery instead of performing two expensive test that were unnecessary and billing over $600. read more

I went to this office to establish care with a new ENT doc. Doctor R was robotic and showed no human emotion. I will try someone else in this practice or another practice entirely different. The office staff was very nice. If you have had ENT visits, let me say, they are using a different spray to dilate your sinuses...I got an infection because of the irritants in the spray were so offensive and It stung for 8 hours after the dilation. I say go back to the old spray or at least give patients a choice. * He told me that if I feel something coming on to come in, they would do a culture and find out exactly what to use. (that was all lip service) I did call after inflammation from the new spray. He advised to start an antibiotic and to use a nasal rinse. That was not what I was told would happen. I was very disappointed. I hope your experience is better. read more

Excellent service doctor was great, they sent me to therapy and they sent me to find out if I had certain eye problems, and special test to be done read more

I had a pleasant appointment with Dr. Walls he was very nice and had passion with what I was saying to him far as a good listener and took action right away. He's giving me hope on giving me resources and taking more steps to find out my concerns. This is not my first time at this office but the last Dr didn't go into more detail like Dr. Walls did and that made me feel excited knowing that something is finally going to be done. Cynthia C. read more

I had a lovely experience when I went to see Dr Dunfield and audiologist Allison Peter. I would recommend them as providers. HOWEVER, when the bills came I had a not so lovely experience. It was not explained to me when I made my appointment, nor when I arrived at the office that their policy was "billable charges for every provider you see and every service you receive." Therefore I was charged for both providers, which resulted in me paying a copay and another bill towards my deductible. I find this very sad and frustrating that they would not tell patients this in advance. Not everyone is able to afford surprise medical bills. I hope they adjust their practices in the future. read more

Dr. Dunfield helped me get over my vertigo. My first visit he suggested I do what's on YouTube "Dr. Carol Foster How to treat vertigo" but that did not help me. I went back 2 weeks later and he tried the Epley (sp) maneuver and though I didn't know it until that night it worked! I was so happy to not be dizzy every time I rolled over to my left side in bed. read more

Wow, talk about running an unethical business practice. We were told while making an appointment on the phone that the service for uninsured patients would be $100, and any additional fees, if any, will be applied at the time of service. However, after the service was rendered, our bill came out to be $180 with a discount. Apparently, the original office visit fee, which we were under the impression was going to be $100 because of what we were told initially, was actually $225, but with a "discount" was dropped to $180. We don't know what the additional fees were and it was never explained. Regardless, if we were told beforehand that the fee is actually $225 and not $100 with additional *hidden* fees, then we would have been better prepared. That is highly misleading and is a poor reflection on a 'professional establishment.' read more

We were referred to Dr. Andrew Pavlovich for our daughter after she was getting a sore throat every month. He was an amazing doctor. He was very friendly and definitely knew what he was talking about. He made a diagnosis quickly and recommended we have our daughters tonsils removed (which she will this summer). He was very kind and sensitive when explaining the procedures to our daughter, as it can all seem very scary for a six year old girl. (And hooray! Now that she won't be sick every month, we can kiss her pediatrician bye bye!) the waiting room was clean and tidy. There was a short wait, but nothing unusual. I would definitely recommend Dr. Pavlovich to anyone having ear, nose, and throat issues. read more

Ascentist Ear, Nose & Throat - Ear Nose & Throat Near Me - Lees Summit, Missouri

I see Dr. Cowan at the Lakewood office for sinus issues. I had surgery with Dr. Covington in 2010, had temporary relief, but was back for a CT and check up in 2015. I had surgery scheduled w Dr. Covington and something came up the week before. The staff handled it quickly and effectively & got me in with Dr. Cowan. I'm SO glad they did. He's professional, knowledgable, caring, and has great bedside manner. Not only did I have a great surgery with him but he ordered labs and allergy testing to ensure old problems don't resurface. I HIGHLY recommend Dr. Cowan read more

I personally think Dr Cowan is one of the best doctors I have ever seen!!! I wish they would answer the phone better though

After reading some of the reviews from what appears to be years ago, I'd like to leave my experience with ENT Associates. I was a first time patient with severely clogged ears who called in and spoke to Kelly in the scheduling area. She was able to fit me in to a spot the next day to see the RNP, where there would also be a doctor on call if there was something more serious. Went in, waited a normal amount of time for both a hearing assessment and for the RNP visit. Have to report that all 4 people I experienced were great, informed, and helpful. AND, my issue is getting resolved...thank goodness. I would have no issues whatsoever recommending someone to come to this office. read more

My experience was with Dr. Walls, and he was amazing. Long story short, my two-year old had a bad tongue tie, couldn't eat very well, couldn't speak clearly either. I had taken him to 3-4 different ENTs before and they all said nothing was wrong. Dr. Walls took one look and in two minutes was able to diagnose exactly what went wrong, a tongue tie. He set up an appointment for surgery to cut it. Dr. Walls did the procedure himself. Afterwards (after recovery and such) my son was speaking a lot more clearly, eating a ton better. In the follow up appointment his tongue looked great, he was able to move it up and all around (something he could never do before). If you're thinking of coming here or taking your kids here, I would gladly recommend Dr. Walls. read more

This place is unorganized and rude to patients. I was told 3 days before surgery that I was scheduled, that is after calling repeatedly requesting the information they told they'd send me in the mail. Then I'm told to have my work fax them the fmla papwrwork. I do but theni receive a call less than 24 before surgery saying they won't fill out the form until I pay $20. Why didn't they tell me that when I talked to them to begin with? I'm not supposed to have anything but tylenol 10 days before the surgery. But I found out about the surgery 3 days before so I know I didn't do that right. Then a lady from the office calls and argues with me about how she mailed the info. Seriously? There's Christmas and new year's lady. Call your patient and let them know what's going on. Make sure they got your info. And first and foremost do not argue with your patient about if they got the info. I think they'd know best. I've been sick over 2 months now. I want to get this procedure done. But the incompetent staff definitely had me reconsidering. The only reason I didn't cancel is because I'm so miserable and tired of being sick. I highly recommend finding somewhere else to go other than this office. Go with an office that will treat you sensitively and respectfully. These people don't care about anyone. Only about getting their money! read more

I chose Dr Douglas Cowan at this office after reading reviews on another site. He did an outstanding job of dealing with my severe nosebleeds. He was thoughtful, patient, and professional. It was necessary to initiate a nosebleed before cauterization; I was in the chair more than 3 hours. Still, in spite of some equipment that didn't work, Dr Cowan did an excellent job. His assistants were also thoughtful and professional. So, why, only 4 stars? (Dr Cowan deserves 5.) The equipment left something to be desired. The women at the front desk IMHO seemed not to take their job as seriously as the medical staff. They seemed somewhat preoccupied and cool--or maybe I am spoiled at the front office care I am accustomed to at my primary care doctor's office. In any case, I would recommend Dr Cowan and ENT Associates. read more

AWFUL experience! My 3 year old was referred to this office because of chronic ear infections. His pediatrician advised that my son would more than likely need tubes. Made the appointment. Showed up the 15 minutes early to fill out paperwork. Appointment was at 10:30. We waited and waited until almost noon for Dr. Ellis to walk in. He came off as arrogant and rude. Never even once acknowledged that he was nearly an hour and a half behind. Took a whole 5 minutes with my son to agree that he needed tubes. Fast forward to surgery day. Arrival time was 7:15 AM, procedure at 9:00 AM. My son was nervous, thirsty, and hungry. Dr. Ellis was an hour late. Again, arrogant and unapologetic. My son was hysterical. We were rushed out of recovery, and were not satisfied with the experience. My son was to have his post op appointment last week. However, due to front desk ignorance, I showed up to find out it was today. Went in the morning for an 8:20 appointment (I made it this early thinking he couldn't be behind first thing in the morning)...WRONG. At 9:00, we left without being seen because we had another appointment to get to. This place is horrible. We will never return. :/ read more

I recently had surgery for a deviated septum, adenoids, tonsils and uvula by Dr. Cowan. He is by far the best doctor I have ever been a patient of. He is very knowledgable, professional and personable. He always always answered any questions or concerns very promptly no matter what time day or night. I can't say enough good things about him and my surgery he performed, all I can tell you is if you are looking for the best then look no further. Every doctor should strive to practice medicine the way he does. I feel great after healing up and would recommend the surgery to anyone who suffers from sleep apnea and most of all recommend Dr. Cowan, he is at the top and sets the bar for excellence in medicine!! Sincerely, Melvin S. read more

Second visit here. First visit they performed a scan of my sinuses. Asked for my approval before they did it and it ended up costing me about $140 above insurance. No problems. Second visit with Dr. Cowan: he charged me $207 above insurance for a procedure (nasal endoscopy) which he DID NOT perform. He simply looked up my nose with a flashlight for 2 seconds! I was NOT asked for my consent for such a "procedure" nor was I told how much it would cost. This cost was in addition to $200 for the office visit. When I called their billing department to ask for an adjustment they said it was the doctor's word against mine and that he had written in his report that he performed the endoscopy. And since there were no other witnesses, how can I prove he didn't do it? I signed NO consent forms nor did I receive any imagery from the alleged "procedure." This place is a joke. DO NOT GO HERE FOR ANY REASON! They are rude and will rip you off with "no witnesses!" read more

So... I have experienced similar issues to the other people on here who have written reviews. First off let me say my Doctor, Kelvin walls, is not bad at all; I do like his service. With that being said ENT Associates of Greater Kansas City needs to get their stuff together. They are very UNPROFESSIONAL, UNORGANIZED, AND HAVE THE TIMING OF A HIGH SCHOOL STONER. I KID YOU NOT. I am not a happy camper with this organization. Here's my story... I was going to be late by about 10-15 minutes for my original appointment due to issues leaving work. When I called and spoke with them to try and push back my appointment by 15 minutes (or really any available time) they told me they could not do that because it would hold up the rest of the appointments and I would have to reschedule for the next available appointment which was a WEEK LATER. Fine, I understand timeliness is important and I was glad AT THAT TIME that they actually cared about that. So, I come in for my next appointment and guess what? About 45 minutes after my scheduled appointment; I'm finally called back to the room to see the doctor. DURING THIS TIME THAT I'M WAITING TO BE SEEN, WELL AFTER MY SCHEDULE APPOINTMENT, PEOPLE ARE COMING IN AFTER ME AND BEING CALLED BACK BEFORE ME. Hmmm, so if I'm going to be 10-15 minutes late I have to be rescheduled for a week later but when I'm here on time for my appointment I have to sit there for 45 minutes before I'm even seen, while other people show up late and then are still seen. Very nice work ENT associates of greater KC! Very classy and professional! What a joke... Then during my appointment we discuss the surgery that I have to have done and FMLA paperwork that needs to be filled out for my job due to the fact that I will be missing work to recover from the surgery. AT NO TIME DURING THIS CONVERSATION DID THEY SAY THEY WERE GOING TO CHARGE ME $20 TO FILL OUT FMLA PAPER WORK (which takes them all of 5 minutes to complete). CONVENIENTLY FOR THEM THEY DIDN'T TELL ME THIS UNTIL AFTER MY SURGERY WHEN I CALLED THEM TO GET IT FILLED OUT. I had nowhere else to turn to, so I had no choice but to pay it! I had figured the THOUSANDS OF DOLLARS they were receiving for my surgery between my co-pay and the insurance company would be more than enough money for them to take 5 minutes of their time to fill in the blanks on a couple pages of FMLA paperwork. After all they wasted over 45 minutes of my time by not being on time with their own scheduled appointments. I guess that doesn't matter to them though. My surgery that I was scheduled for didn't take place until about 5 HOURS after my scheduled time. I LITERALLY LAID IN A BED WITH AN IV STUCK IN MY ARM FOR SO LONG THAT THEY HAD TO SWITCH IT OUT FOR A NEW ONE BEFORE ROLLING ME BACK TO SURGERY. Now from what they told me, there were complications with the first surgery which is why mine was pushed back for hours upon hours. Fine, I understand things happen and my heart goes out to that person with the complications. I hope they are doing well. With all that being said though I really find it hard to believe after both of these experiences of my own personal time being wasted; they can't waive a $20 paperwork fee that they never even told me about to begin with! On top of all this stuff, even after paying $20 that I was never even told about, my paper work hasn't even been received by my work yet. Even though it is 2014 and email has been around longer than I have been alive, the only way to get it to them is for me to take more of my time and drive back to their office and drop it off or fax it to them. What a joke. I faxed the document to them, waited days, no response. Finally I drive back to their office and drop it off in person. They say they never received the fax (again what a joke). When I hand them the paper work I said twice, "This has to be sent in by 7/17/14." They said no problem we'll move you to the top of the priority list. A couple days goes by, my work hasn't received the paper work so I call them YET AGAIN to find out what in the world is going on. They say, "Oh, we didn't know what days you needed marked on the paperwork. We called you and left a voice mail. (Complete BS) I checked both my work and personal phone. No missed call from them on either one, let alone a voice mail. So, I give them the dates and they say, "The lady that does the paperwork is gone for the night." This was on the 16th. I talked to the manager up there named GABE (Gabriel) and reminded him that it HAS TO BE SUBMITTED BY THE 17th and TODAY IS THE 16th!!! He again said no problem we'll move you to the top of our priority list and make sure it's sent in tomorrow for you. GREAT.... Thanks buddy. Today is now the 19th and MY WORK STILL HAS NOT RECEIVED MY PAPER WORK!!!! THIS IS THE BIGGEST JOKE OF A COMPANY EVER. AFTER WASTING ALL OF MY TIME, LITERALLY HOURS THEY STILL WON'T BUDGE ON $20 PAPERWORK FEE THAT THEY NEVER TOLD ME ABOUT TO BEGIN WITH! read more

I was diagnosed by 3 doctors and St Luke's Emergency room with a severe concussion after passing out and hitting my head. I have severe ear ringing and headaches and some spots in vision. After trying several medications and many CT scans I was refereed to this practice as nothing we had tried was helping. After a hearing test and being told by the hearing test lady that my hearing seemed to be okay with just a slight loss to quite high pitch tones which was probably caused from the ringing. I waited in a room for Dr. Pavlovich for a long time and then when he did appear he tried to tell me that I had substantial hearing loss and it was not from my concussion. He then tried to tell me you don't get ringing in your ears from a concussion. That's funny because my Neurologist, my primary, Sabates Eye clinic and the ER and many many websites all told me ringing was coming from the concussion. After I tried to explain that to him he got very rude and said at my age hearing loss was normal. (i'm 45). He then billed me my $60.00 copay. Really, give me a break. I will NEVER go back to this clinic and I hope know one else ever goes there either. Please save your money and your time and find a better doctor to go to. read more