I brought my Cub Cadet zero-turn tractor (riding lawnmower) to ASCO in Terrell, TX for servicing. ASCO is a Cub Cadet dealer. I'm a female, who has owned and operated this lawn tractor for many years. When I picked it up, a male employee stood next to the mower while I was starting it and told me I wasn't doing it correctly. He then proceeded to give me an unwanted lecture about how to start my mower and told me not to use the choke because it would flood the engine. However, using the choke is part of the normal starting process for my model, as instructed in its Cub Cadet Operator's Manual. See the bottom of this review for a quote from the manual. The male employee came across as a sexist jerk. I will explain why I found the male employee's behavior offensive. It is my hope that someone at ASCO will read this review and will be able to make positive changes at the company. I did not need anyone to explain to me how to start my mower. I did not ask for help starting it or for advice. No one should be given incorrect information that contradicts the manufacturer's operating instructions. If I was a male customer instead of a female, I probably would not have been talked down to by him. Does he lecture all the men picking up their mowers on how to start them? It's unlikely. Why did he think that a long-term owner and operator of a mower would need his help starting their mower in the first place? I perceived the man as having a gender bias because of actions. He treated me like a stupid woman who wouldn't be capable of starting her mower without his male assistance. He actually looked surprised when I started my mower and easily drove it out of the tight spot where it was parked between other mowers. I could see that he was just itching to try to tell me how to drive it too. His misogynistic behavior to me was very disrespectful. It is shameful that an employee would display such a gender bias. His behavior made me angry and left me with a negative impression of the dealership. I won't sugar coat it. If this guy ever went to sensitivity training, he flunked. He certainly needs coaching and awareness on how not to be offensive to his female customers. He also needs training on how to properly start my model of Cub Cadet zero-turn tractor. From my Cub Cadet Operator's Manual, Starting the Engine: "Pull the choke control upward into the full choke position... Turn the ignition key clockwise to the start position... Do not hold the key in the start position for longer than ten seconds at a time... After the engine starts, deactivate the choke control." Note: From my years of experience in using this mower, I know that it starts right up without the choke if it has been running recently. The choke always needs to be used otherwise. read more

I have not written bad reviews in the past , however this one people should know about my Skidstear was down with an electrical issue, paid for them to pick up and return to me " I had to pick it up" did not save me any money, this is the best part of my experience 8 weeks and lie after lie : 1-changed two of three harnesses and the DCU - " DID NOT CHANGE" 2- serviced the machine " DID NOT SERVICE AND HYDRAULIC FLUID WAS EMPTY! 3- repair hydraulic leak "DID NOT REPAIR " 4- my auxiliary switch worked prior to sending " does not work now" I explained that I am not a big business customer, it's a 2013 Case SV 300 and I needed it "safe" when returned and the service MGR assured me it was taken care of and would help save money where possible especially since it had been 8 weeks , thousands of dollars and lie after lie I still need it done right but WOULD NOT RECOMMEND THEM ANYONE I TRIED THE STORE MGR AS WELL , extremely disappointed, out of pocket all that money and felt I could save someone else the headache, disappointment, and money i feel like I have literally been robbed and without a weapon.......... Hope this helps someone read more

I took in my Mahindra 28 hp tractor for service because this is where I bought it. It had the first 100 hours on the tractor and it needed the service associated with that usage. I walked around the tractor with the service manager and we discussed what the service manual said the tractor needed which included changing the transmission fluid and filter as well as the oil change and general lubrication. He quoted me a price in the $200 to $300 range for everything we discussed. I knew it would be costly but I specifically did not want to deal with the gallons of hydraulic fluid associated with changing the transmission fluid. I even told the service manager this was why I was bringing it in and I signed a paper where he had written down the service items to be performed. In hindsight I should've asked for a copy of that form but I did not receive one at the time. It was about a week and a half before they completed the service and called me to say it was ready to pick up. This was not a problem and we had discussed this at the time I left it that it may take more than a week to be serviced. When I finally picked up the tractor two weeks later the total bill was $301. This would've been fine except the bill did not include a transmission fluid change and when I picked it up the service manager stated that the transmission fluid didn't need to be changed until 200 hours. I did not have my service manual with me at this time to argue about it. The bill included $200 of labor hours and about $100 for oil filter and Greece charges. I had change the oil myself at the 50 hour interval. It was my first time doing service on the tractor so I was following the manual step-by-step with no knowledge of what to do. It took me about 30 minutes to do the service that the dealer claims they did but it took them two hours and cost me about 10 times what it cost for me to do the same service myself. Based on this experience I will never use the service department at the dealer again and I will probably never buy a piece of equipment from them again. For comparison I purchased my vehicle from a local dealership and a month before this it went in for 50,000 mile service. The dealer sent a driver to pick up my car at work and bring me a loaner car. They serviced my car oil change, balance and rotate tires, alignment, and I paid for an interior and exterior detailing, all of which cost approximately $300. They let me keep the loaner car overnight while the vehicle was being serviced and brought back my vehicle to me at work the next day. read more