Amazing Service Professionals !!!…read more If you want the "old-world experience" of a local hardware store with Southern charm and politeness ... you know, like REAL customer service ... well this place has got it!! PLUS!! It has a US Post Office remote location right in the store!!! Same service as above ... but for the POST OFFICE!! Please ... only one thing to add ... a DMV Tag Office. That would make you guys and gals fix most of my life.

Always helpful seem to have all the little things that I need. I appreciate the personal interest.read more

Very nice employee's thru out the Store. Great price on Propane tank refills…read more Highly recommend Ace Hardware Rolesville!

This ACE Hardware has everything a person could need and somethings you might just want. Associates…read moreare friendly and knowledgeable of the wide selection of products. There are often great coupons to help your budget.

Went to the Youngsville location to purchase a hose reel. I asked for assistance and was told that…read morethey didn't have any, so I left. The next day I returned for something else and was surprised to find, that they did have hose reels. They were on the patio side, unboxed and covered in dust and dirt. I purchased one. I took it home and set it up. You had to manually crank the hose while guiding it by hand. Too much work for a $55 item. I attempted to return it within the stated return policy time frame and was refused because I didn't have the original packaging and that it was dirty, therefore it was used. I told that it had no packaging when I bought it and that it was filthy. I went to the patio area and picked up another one to show them the condition of the item when I bought it. But to no avail, I was denied a refund.

Great local Ace Hardware - ran in to grab a few things and they had everything that we needed…read more Two very helpful young men and the cashier was very friendly as well. Prices are very reasonable and we had a coupon, worked out great. Store is spotless and well-stocked. We will definitely return to this location for any tool or household needs!

We spent the last weekend working on our yard like so many other people. The gardening center was…read morejamming with people but they were well staffed and had exactly what we needed. The selections of flowers and soils all well marked and made it easy for us to find what we wanted. Lowe's is my favorite choice over the other guys. Great prices and they offer sales on things that EVERYONE wants which is a nice touch. That's why we keep coming back.

Terrible service. Very disappointing - don't know what happened to them…read more We are redoing a bathroom and ordered 10 items to be picked up at store. We assumed we'd be able to pick them all up at the same time. Wrong assumption. As the items came in was notified via email (automated process) that an item was in and had 7 days to pick it up or it would be returned to their inventory. Tried to call them on 3 separate occasions, 1st time on hold for 17 minutes before I hung up. 2nd time on hold over 30 minutes before I hung up. 3rd time over 30 minutes before I hung up. Decided to drive there, picked up what was available. When told that they are not answering their phones they said "oh yea, we have a problem with our phone system, it just sends incoming calls into our hand held devices ". No mention of it being addressed or when they plan to have it fixed. It's almost as if they are happy to be having that problem. By now a few additional items had come in so picked them up as well. Finally a toilet came in and all that was left pending was a bath tub. Explained to them that we needed the toilet held until the tub came in so that the two items could be picked up together as we only have a sedan and our contractor was going to pick up both items up at the same time. They wrote a note in the order and assured us it would not be a problem. The automated notifications continued coming about the items going back into stock if not picked up within 7 days. Finally went back to the store (since you can't speak to them on the phone because they don't pick up), and arranged for them to deliver the toilet and tub. Delivery was scheduled for Thursday 12/18. Waited home all day and at 5:30 pm drove to the store (since they don't answer their phones) and after they researched they said they attempted to deliver the previous day, Wednesday 12/17. Their delivery people ran the bell and left when it wasn't answered. I wasn't home. BTW, they contract delivery with an outside firm which they DON'T disclose. They tried blaming the delivery company (which is how we found out delivery is outsourced). Reminded them that we contracted with THEM for delivery not a third party. Ended up renting a truck from them to get the toilet and tub home. They did not charge for the truck rental but they did nothing for us throughout this entire transaction. Not interested in improving service which is sorely needed. They must chalk it up as part of doing business. Terrible customer service and experience.

Manager made me regret even walking through the door he was very rude and I don't know if he had a…read moredate or someone he needed to meet but he couldn't wait to go do something else I've never in my life felt so disrespected and ask him about the ducks and he looked at me like what else do you want so I said never mind sorry I bothered you it want happen again I'll never return to the youngsville NC store in my life time I'll Go to butner where they treat you and your family with kindness and respect

Yep, 5 stars!…read more Fantastic store that has basics for home, garden, farm, pets and more. The Red Shed decor line is pretty awesome. My husband talked me out of coming home with a 2' yellow metal chicken. He was right, I don't need it. I do want it, though ;) Spotless store, friendly associates, all types of interesting things. And, if you know someone who wears Carhaart, you're set! Great selection. A lot of parking and great location off of Capital. Plus, they now offer a Neighbor reward program and you earn points on your purchases. Pet owner? They've got a great selection of food, treats, etc. Definitely worth stopping in and then becoming a regular!

OHH MYYY GOSH!! I could not believe the lack of customer service! Do not ask me if you can help me,…read morethen just point to an isle I was not the only one disappointed and disgusted. People could not get help to find items, people working in lumber were clueless, people cutting their own wood (scary)..... It was just horrible. I had quite a few things on my list but only got half. Other customers were complaining, walking in circles and just venting at the rude people that were visible. Just sad!!

If you ever want an honest plumber, ask for James. This man really knows how to use his skills. I…read morewould give him an A, 10 and a Gold Star. He showed some excellent skills in helping us find the parts we needed. It was a pleasure having a salesperson who really knew his job.

Bought a Weber grill here. Complimentary assembly and delivery. It arrived right on time, and the…read moreguys that delivered it were courteous and made sure I knew how to use it before they left. Can't ask for better than that!

Store is nice, but 3 men working & not one offered to help me. One walked by be twice, looked at me…read more& kept walking. Another behind the register had no customers when I walked in or out empty handed. 1:30pm on Wed 6/11. Didn't say a word. I guess they done need my business.