My wife and I loved the living room recliner we bought 3 years ago from Korger's. Unfortunately…read morethe leather fabric proved to be problematic. The leather soiled and could not be cleaned. The one year warranty was in the rear view mirror. Korger's listened to our plight and took action with the manufacturer and advocated for us. Thanks to Korger's great customer service we have a new chair. That would never happen if we bought our chair online or from a big box store. Thank you Audrey!

I love these guys just for their advertising…read more I live in San Francisco and somehow I'm getting their ads on some of the TV shows I watch. And I have to say the ads are great. I get Korger's ads in San Francisco, but I can't get Leinie's Red...what gives?

Came here to look for a sofa and mattress. Got introduced to one of the salespeople who did a…read moregreat job with showing us around, and discussing the options. Felt like we were being attended to, but not pressured. The entire experience felt both professional and relaxed (thanks Steve). Was impressed with the number of choices that we had for these items. There was a clearance area towards the back of the store that offered similar items, but with heavy discounted. We ended up getting the pieces that we were looking for. The prices were comparable to similar stores. Since we were buying a couple of pieces that agreed to give us an additional discount. (since these are clearance items there is no return) We had our own truck, and since these were clearance items, we were able to get them immediately. The wrapped them up and helped to get them in the moving truck. A excellent first buying experience. Would come back in the future.

our bedframe, which was a slumberland brand, did not work. Each month I call to ask for an update…read moreon fixing the issue or to get a replacement and I either get a runaround answer as if I would believe it and taken for a fool or they want to upgrade to a different brand and make me pay more money. I am three months in with a broken thousand dollar bedframe and still no communication about even a schedule to replace it with something that works. This is ridiculous.

They have quality merchandise but just like everywhere the supply chain issue is hitting them to…read more They do warn you up front and are very transparent in expectation of delivery in six months. Over time this too shall pass, and we are enjoying the sectional we ordered from them Labor Day... finally. I give four stars for being so up front before purchasing and for proactively trying to speed up delivery.

Anyone looking to buy furniture I DO NOT recommend Furnish 123 Furnish 123 & Mattress 123 Here's…read morea video of the couch I ordered and a photo of what I got delivered today. Called and Cassandra advised this is the couch on my invoice, yet I have the dimensions sheet from the manager the day I ordered showing exactly what is in the video. I am not happy, to say the least. - finally got a call back and the manager told me I said the full couch wouldn't fit (NEVER SAID THAT I was ecstatic it WOULD fit) so she only ordered what's pictured. I am in complete disbelief. Waiting to hear back when they are going to return the couch I paid them to remove today and take this back and refund me. Oh and all the tags on this couch are Ashley Furniture. Spread the word. More back story - Ordered my couch months ago, told me delivery would be April, didn't hear from them again, call and they say it will be delivered May 15 it's coming upon may 15 no word. I call them, again, they say early June, then say no pieces are in. Asked them to look into since I'd previously been told we were waiting on ONE piece. They said they'd call me back, never did. So again I call, they said they'll reach out to get that piece expedited. This has been an AWFUL experience and I would not recommend them to anyone!!! This is the $2,000 couch I purchased according to them...

Purchase experience was easy, showroom is nice, but when something breaks, don't expect to schedule…read morewarranty service easily. I have a chair that broke in under a month, but it'll take me nearly another month to maybe get it looked at. Can't take it back to the store to get it looked at, either.

Well my friends, please be advised that Hom Furniture has the worst customer service ever! We…read morepurchased a nice leather sofa 2 1/2 years ago which arrived 5 months later with the legs broken off (all of them!) As we waited months to get them replaced, the reclining mechanism on one end broke so we requested that be repaired. I'll spare you all the details over the last 2 years but they've replaced reclining mechanisms 4 times with anther one waiting for repair. When I've spoken with customer service they've said they won't talk compensation until everything is repaired. I finally said we need to talk compensation. Their representative was going to put in a claim to the manufacturer and said we have a good case. Well the manufacturer doesn't make that sofa any longer (I wonder why?) and said they wouldn't offer compensation as the sofa is now beyond the warranty period!!! So, here's what they will do - they will replace the mechanism - for FREE, including parts and labor AND they'll give me $150 for all the time I've spent waiting for service people to repair this piece of s---! What a deal, huh? This morning I told them I don't want compensation for my time I want compensation for a sofa I spent $3500 on and has NEVER been in new condition. I've worked in retail, my hubby runs a retail business...I would NEVER treat a customer like this. Word to the wise...from someone who wasn't: don't shop at Hom. If you do, don't let them push you out of your warranty. I fully expected they would be fair to me. Please spread the word!!

My mother and I went to this Sleep Number store and ordered a bed on October 13, 2015. We were told…read morewe would have it delivered in two weeks and that someone would call to set up a time to deliver it. Two weeks later I got a call and was told that it would be FOUR MORE weeks to get my bed because the headboard is hand made and they just switched over to a new computer system and everything was backlogged. So they said my bed would be ready by the 27th of November. I told her to have it delivered on November 30th because no one would be around the day after Thanksgiving. Monday the 30th came. They only had the headboard, the frame, and rails BUT NO BED. My mother refused it and they sent it back. I spent and HOUR on the phone just on HOLD on Monday. I spent 30 minutes on the phone while the gal tried to find out where my bed went to. She said something happened with the order got all messed up for some reason or another. But she figured it out and then tells me I need to call the next evening to set up a time to have my bed delivered because she had to reorder the bed and it had to go through the system. I called again this evening and at first she says she can't find the order and the computer won't allow her to book my delivery. She just called me and we set up a delivery date but it won't be for another week and a half. If I knew I was going to wait for a bed this long I would have went somewhere else and so should you. :(