Bought at Ashley's in Medicine Hat staff was good, had a technician come over to look he sent pictures to the company they said it's not covered because it's called pilling. You can see right through to the foam. Seams are coming apart. We paid for five years warranty had about a year and a half and what a hassle to get someone to come look at it even. read more

Ashley HomeStore - Furniture Stores Near Me - Medicine Hat, Alberta

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I bought a $2000 bed, plush...son had to pick it up, as I was told it was $149 to deliver it....later reading the info. finding out it was free, but costs $149 to bring it into the house and put it on the bed...anyway, got it home, on the bed, hard as a rock, they had sent me an xfirm mattress....phoned immediately....again...and again...five days later, i was finally told my exchange had been approved by the big office....I thought that was very nice of them...a week later, I finally had to physically go into the store, only to find out it would be another two weeks before a bed would be made for me...so I cancelled the order...which I couldn't do...beds are final sale...even though this wasent my bed...I then asked for them to pick up their mattress so I wouldn't have to be sleeping on the floor in the other bedroom...because I had to keep this mattress clean...oh no!...they don't pick up till they drop off! Phone customer care...it's their problem!!..I phoned customer care...he could not have cared if I was sleeping on a bed of nails...and said...sorry...you can't cancel your bed...final sale...and besides it's not my problem...it's the stores!...MY personal experience of the staff there was excellent...it was all what went on behind...and all the cover ups they did and didn't tell you...I would never ever shop there again....the Brick for me! Under half the cost for delivery! read more

We decided to spend $4000 on a sectional sofa that we thought would last us a few years instead of something cheap. We decided to go with Ashleys and purchased the Bardarson. 3 months in, both arm rest have broken after using them to get up off the couch. After phoning in the service team said they would replace the cardboard for us with more cardboard. $4000 couch made of cardboard. They set a date to "fix" the cardboard between 11am and 2pm. They confirmed the appointment the day before so I completely rearranged my living room removing other furniture, making it as easy a process as possible for the person to fix things. They did not show up, period. When I called them at 3:00pm they told me they miss-ordered a part. They did not bother phong me at any point. I will not purchase anything from them ever again. read more

The sales staff are friendly enough but the service....not! Please be advised....as they don't tell you...if you do not live near enough to the store and anything goes wrong with your items then you will have to ship them back to the store for an assessment and pay to have them shipped back to you...so shipping three times if you have a problem. Also, you had better find that problem within 48 hours or too bad. If you were away and your items delivered for when you returned and that was more than 48 hours...too bad. I mentioned to the service department(in Manitoba by the way) that none of these policies were told to me...they said "well they weren't likely to tell you or they might have lost the sale". Nice. We are a seniors lodge who used our entire memorial fund to purchase items from Ashley furniture and now are left with faulty items and no restitution. I can't even get them to send a new drawer pull without shipping the desk back and having it assessed and then have it shipped back to me! Pictures are not good enough, by the way. Now, if I lived close by...they would send out a rep. who would go over everything and make sure that all my problems were taken care of. So because I live further....I don't deserve any of these perks? The service center wouldn't even let me speak to a manager! So now if I ship everything back and they send me new stuff...well 5 out 9 things were defective....so how many out of 5 will be defective and then I will have to start this whole process all over again....I just don't think so! So Buyer Beware....maybe you should go to that other big name furniture store...who by the way does a wonderful job in fixing any mistakes they make! read more

The staff at this location are very friendly, but that's about it. We bought a living room set (Dark Brown Mocha Knox Durablend) (loveseat, sofa, chair) and the sofa came with crooked stitching (it looks cheap) and the chair had loose decorative stitching. After a year, the seams started to rub off (the "leather" flakes off, leaving white marks) so I thought I would call and see if warranty covered anything. The inspector made false promises saying both would be covered as it does not seem to be wear and tear, but then both were denied once the pictures went to head office. Just a note, we are very clean people with no kids or pets. We do not sleep on the furniture and only use to sit and watch tv for two hours a night. To me, it did not seem like wear and tear either. It seemed cheap quality. My sister bought similar furniture and she has two young children and a dog and their stuff is fine. The only difference is she bought leather and not durablend. Perhaps DURABLEND IS NOT THE WAY TO GO. DO NOT BUY THEIR WARRANTY. It literally covers nothing. The stitching on the chair and crooked stitching on the sofa wasn't covered because "it was decorative". The rubbing on the seams and the flaking of the couch was "wear and tear, not manufacturer's defective". read more

pretty ticked off i ordered a portable dishwasher for $750 from Ashley's 10 days ago, and wanted to return it before i even got the thing because my mom sold me her newish one because she was getting a built-in one. and i got stuck with having to pay a 25% restocking fee even though i haven't even gotten it. Also don't be fooled by ppl saying the furniture is quality i have 2 couches from Ashley's and every time i sit on them i can hear ripping like ripping stitchings or fabric and they are only 2 months old. plz for the love of god do not give this company your money. read more