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    Levin Furniture and Mattress

    Levin Furniture and Mattress

    1.9
    (64 reviews)
    4.7 mi
    $$

    To Whom It May Concern,…read more I'm reaching out as a local mother of three who feels completely let down--and honestly, ignored--by a situation that has quickly turned from frustrating to physically painful. Less than two months ago, I purchased what I believed was a quality mattress from Levin Furniture in Avon Lake. This was not an impulse purchase--it took me months of hard work to afford something I thought would provide comfort and support for my family. Instead, in under eight weeks, the mattress has developed a 1¼-inch divot where I sleep. Every single night, I am essentially laying in a hole. I wake up sore, achy, and exhausted. My back pain has gotten to the point where I've had to schedule physical therapy just to deal with the discomfort this mattress is causing. No one should be in pain from something they just purchased--especially something as essential as a bed. What has been even more upsetting is the complete lack of accountability. I've spoken with Teresa in the service department, who simply repeats that the Sealy warranty requires a 1 1/2-inch indentation before anything can be done. Until then, I've been told there is "nothing they can do." At the store level, both Ken and John, the managers, have also told me there's nothing they can do and that everything goes through the service department. So where does that leave me? I'm stuck in the middle--sleeping on a defective mattress, in pain every night, while being passed from one person to another with no one willing to take responsibility. The focus isn't on the fact that the product failed in less than two months--it's on whether it meets a technical measurement so it doesn't cost anyone anything. That's not customer care. That's avoidance. So on Saturday, May 16, I will be taking a stand--literally. Along with my three children, their friends, and neighbors, we will be peacefully protesting with the very mattress that has failed us. We are asking for accountability, awareness, and fair treatment for consumers who work hard for what they have. I believe this is a story many families can relate to. When you spend your hard-earned money on something essential, you shouldn't be told to wait until it gets worse before anyone will help. I would truly appreciate the opportunity to share my story and bring attention to this issue. Thank you for your time and consideration.

    A little over 2 years ago, I purchased a leather chair from Levin and the extended warranty. Today…read moreI tried to file a claim because my chair arm has a split. They denined to honor the claim. The chair is not even 3 years old. I will never do business with Levin again. When I purchased the chair I was told I needed the warranty because I had a dog. My dog did not do the damage but I stated that he did because they told me I needed a reason and since I was told I needed the warranty in the first place because I had an animal, I figured I was covered. WRONG! It was just a way for them to get more money for their already bloviated prices. Horrible Service, Poor quality If I could give a zero rating, I would. Purchased warranty under false representaton.

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    Levin Furniture and Mattress
    Levin Furniture and Mattress
    Levin Furniture and Mattress

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    Zebrano

    Zebrano

    2.0
    (4 reviews)
    0.6 mi

    I would like to inform others in order to possibly protect others from the damage that happens to…read moreme. I am sharing my experience to help protect other consumers from going through what I have experienced. Zebrano furniture. They advertise mainly online. I spent nearly $29,000 on furniture that was advertised as luxury, high-quality furniture. In my experience, the products I received were of very poor quality, with broken legs, poor craftsmanship, and materials that did not match what I believed I was purchasing. Much of the furniture has been unusable. Even more disappointing, I have spent over a year trying to resolve this issue. Despite countless phone calls and text messages, my requests for help have been ignored. I strongly encourage you to do your research, ask detailed questions, and carefully review other customers' experiences before spending your hard-earned money. I deeply regret this purchase, and it has been one of the most disappointing consumer experiences I have ever had. I am sharing my experience so others can make an informed decision and hopefully avoid going through what I have endured.

    Terrible and They Should be Put Out of Business!…read more If I could give them less than a one star I would. After a few telephone conversations with representative, Sabuh (Saab) Nasibov, regarding a specific (Zebrano) brand of furniture, my husband and I traveled to North Olmsted Ohio in September 2023. We met at the physical located store and went over what we were interested in purchasing and the customized aspects of these items. Based on the company advertised website and Saab's sells pitch, we were assured of the company's craftsmen had the ability to accommodate our requests. Saab made a physical trip to our condominium on September 27th to see the space for all the purchased items and for matching purposes of fabric and metal hardware. He informed us because it was a custom order we had to make payment in full before they would proceed with processing our order. He also said there was a warranty on the furniture. Almost ever since we have struggled to get anything that was even promised. We had prolonged periods of non-responsiveness from the company. They ended up sending us in July 2024 defective and damaged goods that were not according to our agreed customization. We notified them of the issues when the items were delivered and they indicated they would address the concerns but did not follow through. We have gotten so many excuses and stories that it has been a total disaster and essentially a swindle resulting in us being taken for approximately $28,000.00. It is my believe that it was always their intention to portray themselves as some high-end luxury furniture company to get money from people then provide little or nothing of what was purchased. This is a racket and there are others since us that have been taken advantage of in a similar manner. We have numerous texts and emails, which can be provided if necessary or required. Attached pictures are of 3 separate barstools with defective finishes. Other pictures are of chair, which hasn't even really be used, that already has a broken piece. They were notified about all of this and been completely silent.

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    Zebrano
    Zebrano

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    Ashley Outlet - furniture - Updated July 2026

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