My husband and I went to the Ashley Home Store in Cookeville, TN to look at items we viewed on Ashley's web site. As soon as we entered the store we were greeted by an employee who I explained to why we were there. He quickly took the information I brought with me to locate the items we wanted to see and then proceeded to show them to us. there was never any sales tactics to get us to purchase something more pricier or to sell us something more than what we wanted. He did point out the quality of what we were looking at and fabric options. Overall we were very pleased with our experience in the store and with the employees we dealt with. I would recommend shopping at Ashley's to all my friends and anyone that's looking to purchase furniture. One down side was that we had to wait a week before the items could be delivered. After asking around that seems to be the norm for most of the local furniture stores. I was pleasantly surprised that the day it was delivered everything went just as we were told. We were called and told about the 3 hour window that it would arrive. It arrived at the top of the 3 hour window. Everything was set up and put into place. Again there was communication after it was set up that we were happy and it was what we wanted. I can't say enough about our experience with Ashley. We are very happy with our experience and will return to the Cookeville store the next time we have any furniture needs. read more

Visited all/most of the furniture stores in town - window shopping for our new home. Was impressed with the selection at the Cookeville Ashley HomeStore and with the helpful but not "hovering" sales people. Camilla was discreetly available, took time to know what I needed to be comfortable, measured pieces, answered questions, made notes for me etc. She gave me good information to help me feel at home here as I am new to Cookeville. She made me comfortable enough to share my email address with her and she let me know about upcoming "Sale Days". I went back with my husband and we purchased Dining Room Furniture which we LOVE! - Got the "no interest for 1yr" deal (why not have someone else's $ work for us right?). The whole transaction was timely & efficient. Everyone we dealt with treated us with real care and concern. The men who delivered the furniture were polite, respectful and attentive to detail. This is the kind of Customer Service from the "good old days", how refreshing! Will definitely recommend them and return in future. Love living in Cookeville TN! read more

We recently purchased dining room furniture from Ashley in Cookeville. Sales staff were very friendly and not overbearing. From my initial phone call to Ashley, during which I talked with Alyssa, I was treated well. I originally found furniture on Ashley's website which I wanted to view in person, so I called the Cookeville store to see if they had it in stock. I spoke with Alyssa, who was very pleasant, and acted as if she were genuinely happy to help me, which in my opinion is rare these days. Although they did not have the furniture in stock that I had located on their website, Alyssa went an extra step and directed me to look at another set on their website that was very similar in design and coloring and one that they did have in their showroom. We made the drive to Cookeville to take a look and loved the furniture. Alyssa and her manager did a great job working out a deal with us, and we are now enjoying our beautiful new furniture! We will definitely be returning to Ashley in Cookeville for future needs! read more

I spoke with Brenda on the phone, regarding some furniture questions. After Brenda provided me with the needed information, my husband and I decided we would visit the Ashley Home Store in Cookeville Tennessee. Brenda happened to be working on this particular day, and remembered me from our conversation a week earlier. She was very helpful, as were Daniel and David. They took care of all of our shopping needs without being pushy, and made the furniture buying experience a very pleasant one. Frankly this has been one of the best Ashley Home Store visits that we've ever had. The service at the Cookeville TN store couldn't have been better, and we got a great deal on what we needed. Thanks again Brenda, Daniel, and David. See ya next time. read more

Me and my wife just moved to Tennessee 3 weeks ago from long island ny . Both of us just recently retired bought a home getting ready for chapter 2 of our lives. It was like landing on the moon didn't know anyone or the lay of the land ,having to almost start from scratch we began to build our new home and life together. The crew at Ashley furniture was so helpful we came in with certain needs and they guided us through the store showing us the inventory that would fill those needs. The entire staff especially Lisa and Brenda treated us like family we left the store with both a feeling of accomplishment and new found friends in a new land. Thank you all customer for life Al Garofalo read more

Guys disregard everything XBROKER I says- he is a liar. He hated women. He once called a girl at my work a cunt and tried to lunge over the counter at her. A gentleman she worked with saved her thankfully. Genuinely she was maybe 100 lbs soaking wet and as yall know he is 500 lbs, and terrifying. He needs to workout his body as much as he does those fingers typing negative reviews and maybe shut his mouth more too if he can't say anything nice. Anyways he's a liar and this place is AMAZING! 5 stars to them 10 for having to deal with his fatass! read more

Recently my mother and I went looking at things for my new home. We've had our eye on a large mirror with an atlas decal. After walking around, we ending up (by chance) speaking with the store manager who gave us a great deal on the mirror. He was very friendly, knowledgeable, and professional. It took us less than a couple of minutes to finish up paperwork. We also didn't have a way to get it home that day so they held it for us for a week until my father could come by with his truck. No extra charges!! Great Company and beautiful selection. read more

I would buy all my furniture from Mary Helen if I lived here! We went in to buy nightstands for my nephew's first apartment and Mary Helen walked us around the store and then went online so we could find the right piece at the right price. She was fabulous. I was so impressed with the store and its merchandise, not to mention Mary Helen and their whole team, that I will be visiting the Ashley store in Ft Myers since I am looking for new living room furniture. read more

Great customer service and such a great variety of styles. I went in the store with an idea of what I wanted, and the sales rep who helped me, Brett Tunstall, went above and beyond to help me find exactly what I wanted, even looking online with me to find the perfect pattern. Great experience! Will be returning in the very near future to find more pieces for my house. read more

Great customer service! I can always find what I'm looking for at Ashley Furniture Homestore in Cookeville, TN. Meghan Messerschmitt was one of the best sales people. She was friendly, knowledgeable, and efficient. I have purchased our living room set, 3 bedroom sets, and today our home office. Thank for making our home beautiful and comfortable. read more

I have been in a lot of Ashley stores but no store compares to the Cookeville store. The atmosphere is great the sales people are always so friendly and helpful, the manager is a jewel. The store is very well displayed and I just love going in the store. Thank you Cookeville Ashley's for taking pride in your store. Patty Hamilton read more

We love this place! It's so affordable and great quality! See Daniel, he will really help you out and give you the best deals possible!! All the other employees are extremely helpful and really go out of their way to help you find what you need. I've shopped here for years and will never go anywhere else for furniture. read more

I recently moved to Tennessee from Florida and all I can say is that I am impressed with the customer service. I had to purchase a large amount of furniture for my new home and the sales associate was receptive, understanding and willing to work with me, my wife and daughter. I had an excellent experience at the store! read more

Purchased a sofa, mattress and box springs, and queen bed frame for my son's college apartment. Prices were great and Alissa Caiazzo was super helpful! She showed us exactly what we were looking for and the purchase process was quick and easy. Choice of delivery dates was convenient. Overall, a pleasant experience. read more

Had a great time today. Went in during their President's Day sale and wasn't pressured by the nice saleswoman (Camilla) at all. She priced out a few options for us and we were very happy when we left. The Cookeville location was easy to get to and the entire staff was friendly. Will definitely be going back!!! read more

My Name is Joseph Weldin. It is the best experience and the most help I have ever experienced in a furniture Store. Alissa C. was my sales associate and she went above and beyond to help me out on my visit. I was completely satisfied with the customer service I received. Thanks again, Alissa C. !!! read more

This is an update. After posting my review I did receive an email and today(almost 3months later) I finally received a check in the mail for my refund. I am still upset about the way I was treated. I hope they work on their customer service or I see another business Going Out of Business in Cookeville. read more

My buying experience was great! Alissa was awesome and didn't pressure me with anything. She let me look around and when the time came to make decisions she was very helpful and assisted me throughout the whole process. An overall wonderful experience! Ashley Home Store has got a repeat customer here! read more

I had a wonderful experience with Alissa. She was very patient with me and answered all my questions regarding the Darcy Sleeper Sofa I purchased. She was very friendly and professional in our conversations. I really appreciate her help and can't wait to get my couch! The store was beautiful also... read more