It's always been a pleasant experience every time we visit. Very good customer service and great…read morepricing than anywhere else.

Jason was excellent to do business with. He made buying a mattress fun! My husband and I had a…read moregreat experience.

After encountering several nightmares with another large nationally known furniture store in…read moreCookeville. I went to Badcocks to find my couch. Badcock was the first company since we moved here that there wasn't one issue. Item was delivered on the stated date the salesmen said. There weren't endless calls to find out about my delivery. Items arrived in perfect condition, nothing damaged. I couldn't be any happier with the level of service from Badcocks. I will definitely be shopping at Badcocks again.

I recently purchased both Living Room and Dining Room furniture from the store in Cookeville. The…read moresalesman Stephen was very helpful and very patient while I asked tons of questions! I appreciate that there were no sales pushes. We set up a delivery date and I was called the day before delivery to make sure our prearranged date was still correct. The furniture was delivered on time and the delivery guys ( Justin and Doug) were wonderful. Everything was loaded into the house and placed exactly where I wanted it in each room. I highly recommend this store for quality of furniture, friendliness and helpfulness of staff, and, wonderful delivery personnel. I will definitely be returning to purchase more furniture! Great job everyone!

My husband and I have had a few mattresses during our marriage and before, so we really were…read morelooking with a definite idea of what we needed. Before moving to Tennessee we sold our sleep number bed. It was "okay", but we expected more for what we spent on it. Eric was a fantastic help at this location! He gave us just enough help by asking the right questions and also gave us room to get a feel for what he has on the sale room floor. He is professional, knowledgeable, not pushy and has a great sense of humor. We also were in the market for new pillows. We have had numerous pillows and were never happy with them. Finally we have found the best fit with Eric's help. Thank you to Eric for his professional and knowledgeable assistance!!

I came in there to just browse around and compare pricing on mattresses. As soon as I walked in I…read morewas greeted by Cyarra. Super energetic and enthusiastic. She really took her time to briefly explain the differences of each mattress to me. I was sold right away. Her customer service was beyond amazing. Other mattress stores' workers did not seem interested in helping me out. I will definitely be recommending friends and family to her! Thank you once again Cyarra!

We just moved into the area from living in a motor coach for the past 9 years so needless to say,…read morewe had no furniture. Ashley Furniture Store in Cookeville, TN was awesome. We found a great sectional that looks awesome in our living room. Alissa Caiazzo was great to deal with and very accommodating to finding just the right fit for us. She even brought my husband's service dog, Loki, water because we were in the store longer than we expected. We were there so long that Loki fell asleep while we were deciding between the two different sectionals. Your furniture is THAT comfortable! The deciding factor for us was (the one we chose) it was the floor model so it was marked down even more than the Memorial Day sale and as an added bonus, their was a guy there at the store that could deliver it that evening! So thank you Ashley Furniture Store and Alissa Caiazzo for helping us furnish our new to us home. It's really starting to feel like home now.

The staff was helpful but the prices were full boat retail. $2999 (plus del/tax) for that 80" sofa…read morewas insane. A side note is that when giving email and phone number does NOT let you sign my up for consistent emails and texts. That was a deal killer.....

I purchased a bedroom group there over 4 years ago. And it's still off gassing, and they told me…read morethat it was new. It was actually a floor room model.

Prices were fair and sales people were very nice. I found them to be very honest which is…read morerefreshing. Kevin was a store owner who cares about his customers I will definitely be returning to buy more furniture from them. I will post more when my furniture is delivered and let you know more about that service. Thank you to Diana my sales lady and also Bret for helping get answers on a few questions he went above and beyond to reassure me and I appreciate that Sincerely, Loretta Pipp

Expensive special order sectional sofa…read more.. Expensive special order Mayo sectional sofa Model 4087. Sewn on back pillows - see pictures of second replacement sofa attached--are "stuffed" irregularly and could not be repaired. Mayo determined that the first sofa was unacceptable and the defects were caused by new "stuffing" factory equipment. Huh???? What about quality control???? I had more than one conversation with Chris McCall, owner of DT McCalls. Among other representations, Chris McCall was personally going to be sure the replacement sofa was acceptable. He told me he had spoken to Steve Mayo, CEO of Mayo Brothers and that Mayo would personally approve shipment and quality control. I expressed concern about my $2000 payment and whether I should put a hold on it until I received a presentable sofa. Chris McCall was adamant about his integrity and standing behind his company's service. He felt and expressed in multiple instances his 39 years in the business and community. Mayo took several weeks and delivered a replacement sofa. The original sofa was removed then. Once again the back cushions are not stuffed properly. I called Chris McCall while his delivery people took pictures of the sofa. He would not take my call and never called back. Instead, he instructed his accounting person to call me. She was told to tell me to have the sofa removed and he would refund my money. I could sit on the floor until I bought a new sofa. Mayo and DT McCalls, Cookeville TN furniture store, maintained the replacement sofa was acceptable and McCall stated that "you would never be satisfied". McCall needs to be heard and it is near impossible to get him to shut up and listen. Terrible person to deal with given the circumstances. Not apologetic and never even looked at either sofa, only the pictures. Steve Mayo was never contacted by McCall. It was McCall and the Mayo salesperson that determined the sofa was acceptable. Once again, Mayo and McCall, or the salesperson ever saw the sofa. They represented that I was unreasonable. I called Steve Mayo several times and he never returned my calls. His customer service manager Sarah would not connect me and said that I had to deal with DT Mcalls and not Mayo. Tim Tyler, sales in TN for Mayo offered to visit my home and reposition the foam in the cushions. Not possible! The back cushions are sewn into the back of the sofa and bunched up in some areas and not filling other areas. The packing could not be reformed to fit the covering. Chris McCall, owner DT McCalls is one of the most dishonest and unprofessional business owners I have ever dealt with. Enough said. Beware of both companies.

terrible service. bought a mower that never worked at end of july. First mow, the mower continued…read moreto die, and the steering would go out intermittently. shop in Carthage and was told that this would be common because been sitting for so long and I had bought it at the end of the mowing season. Second mow- same thing. Had it picked up for warranty work and now I'm getting told that I need to pay for pick up and delivery even if it's warranty work. Why would I need to do that if it never worked?? called and spoke with one of the owners who identified himself as Alex and when I asked to return it, he said no. he then proceeded to hang up on me rather than talking like adults. Do not recommend. Go somewhere else.