Service was good & the store inside was clean, workers was polite and helpful throughout the whole process. Have no complaints

I visited this location. I was greeted by Sean Shockley, who calls himself Shaq. He was really attentive and knowledgeable. At the end of my visit, he asked where I was from, originally. I told him. His response was, you're so dark skinned, I would've thought you were from somewhere else. He went on to say, you don't see a lot really dark skinned women here. I was annoyed as such an ignorant comment coming from a black man, who's also dark skinned. He should've known better. My intentions were to purchase from the store. However, after that comment, I decided to purchase online. It's embarrassing to know someone who looks like me, feels this way. And since when were there no dark skinned people in the United States?? Too much. Ashley, invest in some service training for your people. read more

Stephan once again was great and very helpful!! He asked how we were and got us a great price !

Bill maybe(? could have been Bob. Very forgettable dude which is not what you want in sales) the sales associate who FINALLY came to help me after I wandered the entirety of the empty store was the least knowledgeable person I have ever encountered, but that wasn't the big problem. The set I found online was part of a holiday sale, and he said yes they would price match in store. He had to keep running to his manager like she was his mommy, btw. Well he came back and claimed 'she says we cannot price match that because if we ordered it for you it would be brand new and that online price is a showroom model'. Got up and left because it was such a blatant lie to try and scam me out of literally hundreds of dollars. Checked with Ashley customer service to confirm: no online models are out of show rooms. They're all brand new. What he said would never be true. Skip this store and just buy online read more

Total lack of customer support. Purchased a reclining chair that never came in and now they are making us wait for our deposit back. The customer service rep told us she doesn't care about bad reviews they are making money, so sad, after reading theses other reviews I can see they don't care read more

Friendly service, great price, and very helpful staff. Financing was easy and will be back.

Nice greeting and salesman But i ordered $10k worth of furniture back in April It is mid august. Nothing They say "maybe September" We didn't finance We paid with credit card I've been a customer for 20 years. This is my last and final purchase read more

If I could give this company zero stars I would. We ordered a bedroom set and got a completely different set. We ordered a bunkie board and it did not come on the truck like it was suppose to. The store manager, Joe is completely incompetent and has zero customer service skills. Did not apologize NOT ONCE with our issue. Took zero responsibility for their error. This has still not been resolved we are going on day 4 of dealing with this DO NOT SHOP ASHLEY I REPEAT DO NOT SHOP ASHLEY. read more

Ashley Store - The wrong bed set - Furniture Stores Near Me - Harrisburg, Pennsylvania

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I am writing to express my utter disappointment in the lack of customer service displayed by the folks at Ashley Home Store's Corporate Offices. In January of this year (2021), I purchased $22,000 of furniture from Ashley Home Stores. It is now almost the middle of April, and I am still waiting for rooms of furniture to be delivered. I am a disabled veteran who suffers greatly from 4 herniated discs in my back, and sciatica in both legs. I recently purchased a $3,000 mattress (as part of the $22,000 purchase). I had the mattress in my home for less than a week. I immediately discovered that the pillow-top mattress aggravated my conditions, and that I would need a much firmer mattress. I called to inform my salesman, who told me of a 30-day waiting period after which I could trade my mattress in for another (firmer) mattress. I met with the salesman that evening at the store to select another firmer mattress, which was actually less expensive than the one I had previously purchased.) I was immediately notified the next day by the sales manager that this was not the case at all. In essence, I was now stuck with this mattress because they could not resell it as new. He gave me the phone number to Ashley's corporate office, where I was informed by Mr. Guillermo Ortiz, that there was nothing that he could do, or that could be done to help me in this dilemma. In my experience, you don't spend as much money as I've spent in that store only to be treated like less than a number! Forget the pledges and promises that they make on their website, Ashley Home Store DOES NOT appreciate, nor go the extra mile for their customers. If they did, they would have found a way to satisfy my need for a firmer mattress in view of the amount of money that I spent in their store, that I could have just as easily spent in another store. I am fully aware that I may come off in this review as an irate and disgruntled customer; however, it is not only me. Don't just take my word for it. I implore you to go to the Better Business Bureau's (BBB) website and note the 323 and counting complaints against this company for the lack of customer service and appreciation for those of us who have foolishly decided to spend our money there. PLEASE ALSO NOTE THEIR 1.2 OUT OF 5.0 RATING!  Please, do not reward them with your business. You will be either short-changed, disappointed, or both! You have been thusly warned. In contrast, Will (the salesperson), and Chris (the sales manager) at the Union Deposit store were courteous, helpful, and VERY professional. However, the Corporate Office leaves A LOT to be desired! read more

Let me start by saying my 3 star review in no way means I wouldn't buy from Ashley's again, I just wouldn't buy any of their couches or living room chairs. Let me explain...we went in to buy new loving furniture. We were looking for a couch and a chair in real leather. The sales guy we had, Steve was great. Once we finally settled on a couch and chair we were able to negotiate a better price for ourselves. It was great that they were willing to negotiate. Our furniture was delivered about 2 weeks later and upon close inspection I realized the couch had a small scratch in the leather and the chair and couch both had gaps where arm rest, seat and ack all met, leaving a whole you could see through and wide enough to get s fist through. I immediately notified Ashley and sent pics. Initially they tried to talk us into getting it fixed but we refused and asked for a whole new set which the agreed to. Got the new set about a week or so later and this time it was even worse. At this point we decided that it wasn't a fluke it was more of an issue with how Ashley manufactured their furniture. We went up and talked to Tim and explained the situation and upon looking at their other couches and chairs realized all of their stuff was this way. At that point we asked for a full refund. Tim was great and did everything he could to make sure we were happy at the end of the bad experience. They refunded our money in full and are picking up their furniture in the next week. We have bought a bed and a dining set from there with absolutely no issues. The fact that Tim offered such great customer service convinced us that we would still consider them for future purchases, just not living room furniture. read more

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I visited this store on my last visit to Erie. My mother and stepfather are nearly 70 and were in badly need of a new bed as their current model had been around since Reagan was in office. In order to be as efficient as possible during my trip, I stopped by the showroom by myself to do some quick research. The store was virtually empty, save for the employees, and not once was I greeted nor asked if I needed any assistance. After 20+ minutes of wandering around the floor models, I decided I would complete my research online and return to the store with my parents. 2 days later I returned to with the folks in tow. This time, after a few minutes, I was approached by a salesperson. They asked how they could help, to which I informed them, "THEY need a new bed." The salesperson then asks if I am their "caseworker". After that extremely disappointing exchange, I stepped aside and let me stepfather field any questions. Their even more disappointing exchange was as follows: SP: "What kind of bed did you have in mind?" SF: "Something with memory foam I think." SP: "Oh, are you sure? That's going to be expensive." At that point I walked off because I wasn't going to have any further discussion with someone who was being extremely disrespectful. Intentionally or otherwise. After 15 minutes a manager noticed me wandering around the showroom and approached me, offering assistance. I showed him a few options and asked for a quote. At that point I collected the folks and told them we were leaving. The next day I looked up all the items online and ordered them myself. While I do not expect a random salesperson to have a deep knowledge of my family dynamic (stepfather is dark-skinned black, mother is white, I am bi-racial) OR our financial status...what I do expect is for me, and more importantly my parents, are treated as actual humans. Can't say I buy a lot of furniture in Erie, PA, but I assure you we won't be setting foot in this store again. read more

Just moved in to Harrisburg, found out ahsley had a 4th of July sale, 50% off. Was helped by Dylan, very professional sales man, took his time with us and made sure we left home satisfied. Was also helped by Elaina at checkout who was very friendly and professional. Would definitely shop from here! read more

Robert C - he's the man. Super patient, willing to work people who don't work well with salespeople. Thank you for a pleasant experience and we are excited about a new couch! read more

March 1st I went into the Ashley Harrisburg store, looking for a particular model of sofa. (Originally went to the Lancaster showroom and they informed me it would be in Harrisburg). So walked around the showroom and noticed that it was very quiet and nobody greeted me and I didn't see any employees at first. Later, I realized they were all in the back talking. Eventually, I found the sofa I was looking for and again, not one staff member greeted me. I really wanted to talk about ordering some furniture & had questions. I don't need someone to follow me around, but at least offer a greeting and assistance. There were at least 4 employees in the back behind the counter, and they were so busy talking I wasn't going go up there and interrupt them. Clearly none of those employees could've been bothered to help. They can't argue that they didn't know I was there, when at least two of them made eye contact with me. I thought for sure one of them would eventually walk up to to offer assistance, I was wrong. I left disappointed because I was really ready to place an order. So won't be buying furniture from Ashley. Giving 2 stars because the showroom was a pleasant atmosphere and clean. read more

We just moved to Harrisburg and were in need of a new coffee table. After a quick online research we decided to check out Ashley HomeStore. There were many good options and it just so happened it's currently running a sale for 50% off all furniture! We got our 3 piece set (1 coffee table with 2 end tables) at an amazing price and the sales associate Jalen was super helpful and friendly so was the guest services representative Joe. Would recommend! read more

Very bad experience at this store. We ordered furniture in May and were told it would arrive in 12-15 weeks. Never heard from them. Started making calls at 15 weeks. Every time they said someone needed to call us back and no one ever called. They refused to provide a refund, refused to offer an estimate of when delivery would happen, refused to return our calls. We got some of the furniture after about 20 weeks. They tried to get us to pay multiple delivery fees. Finally we referred it to the PA Attorney General and Better Business Bureau. Then they magically started calling us! Finally got our furniture after seven months. And still no offer of a discount or refund! Never again. read more

We stopped in looking for a couch bit everything is pretty much on back order due to Covid. although we didn't leave with anything, the staff was great and woman stopped and talked to our toddler and was very friendly and understanding. He loved her. read more

Ashley Furnture is complete trash and I will never buy a stick of furniture from these rats again. I bought a pretty expensive bedroom set with a 4 year replacement warranty (not cheap). After a year the adhesive which held my dresser drawer tracks in place came unglued. I called on June 4th and was told parts would arrive in a few weeks. After several calls over the next few months, I found out my order information was never placed into the system but they said they would replace my dresser. Cool, until I found out they were charging me delivery fees to replace their trash furniture and that they were not responsible for covering the fees. So here I am, November 8th and my dresser drawer is still sitting on my bedroom floor. Thanks for nothing Ashley Furniture management. Yours truly, not a customer any. December 6: I finally gave in (after many calls) and decided to pay the delivery fee (no choice at this point). I called in to setup the delivery and I was told that they don't take payment for this service over the phoooooooone. Now I have an hour round trip to add to this disaster of a customer service issue. read more

I will never buy from this store again after years of purchases. I ordered my furniture in October and was given an approximate January delivery date. Understand deliveries are delayed due to Covid. When my furniture did not arrive in January and I hadn't received an update, I called and learned that it was now scheduled for the end of February. Okay. Let's go with that. Again, no delivery and no phone call in February. Called the store. Now I'm angry. i was told it was now coming at the end of March. So, almost 6 months after ordering. Today is my scheduled delivery date. I received calls and voicemails asking me to confirm that I was available between 10-2. No problem. Called and confirmed. So, I waited until 2:00 to call the delivery service and, you guessed it! The associate said the truck is "two deliveries away and MAY be here in about an hour." She said she'd have the delivery driver call me. I have an appointment at 3:00 that was scheduled 3 months ago. My time is also valuable. The associate then added, "We are coming from a very long distance to deliver your furniture." I said, "Yes, that's why you gave yourselves a 4-hour block." REALLY?!? 30 minutes later, No call from the delivery driver, a cancelled appointment, wasted day, and a customer who will never patronize you again. By the way, that confirmed delivery time is a written contract and I will not be paying any delivery fees. read more

See Carl and he will help guide you your decision to buy quality furniture nat a great price!

Morgan, our consultant at Ashley Furniture on Union Deposit Road in Harrisburg,, went above and beyond to help us solve some holiday challenges which involved a quick ship sofa bed and trying to blend the design preferences on a 53 year old Dad and a sixteen year old Daughter. Morgan is knowledgeable about Ashley's inventory, had excellent suggestions regarding accessories, and was wonderfully patient throughout the process. We had been to the other furniture store in the area and came away impressed with the selection, value and service at Ashley. Morgan was remarkable, and made our buying experience the highlight of our weekend! read more

I ordered my furniture in October of 2020 - it has yet to be delivered - multiple changes in delivery dates - always last minute - absolutely ridiculous - I loved your furniture - loved your store - have shopped there for years - entire house full of ashley's - least the company could do is offer me a discount for the lllooooonnnnggggg wait I have had - but they would not even do that - said it was beyond there control - had I been told it would be a 7 month wait to start with , I would not be angry - now I am furious - and still waiting read more

Robert C. was fantastic to work with. He dealt patiently with my many many questions and me changing my mind a time or two. I came into the store looking for a sofa with a chaise lounge which I found two that I loved. I then found a sofa I loved more but unfortunately it didn't have a chaise. Robert suggested a matching ottoman which I did purchase and I couldn't be more happy. My sofa came within the week. My buying/delivery experience was perfect. read more

Came in today and bought furniture for my son. Gina was great, very helpful and patient and gave us a good deal. Thanks Gina! read more

Ashley Store - New bed and dresser - Furniture Stores Near Me - Harrisburg, Pennsylvania

While the sales staff is helpful, DO NOT PURCHASE THE WARRANTY!!!!! I have had a dining room aet for less then 3 years and have had to have someone come out to repair the chairs 4 times because the screws keep falling out. I've emailed, called submitted pictures and get no response AND get hung up on. I even had a supervisor hang up on me because I requested to have new chairs. TOTALLY UNACCEPTABLE! I have to leave some type of rating to have this post, but it should be no stars!!! read more

Our experience started great but quickly went downhill as customer service was extremely poor! We just moved to the area and bought a 4200-square foot house (compared to the 1300-square foot house we moved from). Needless to say, we need quite a bit of new furniture. We decided our first purchase would be a sectional for the living room. We visited Ashley and were greeted by a sales associate named Chris. He was extremely helpful and patient as we made up our minds on what we liked. He also didn't hover over us like many of the other locations we visited. After settling on a sectional, we told Chris we would make the purchase IF the couch could be delivered quickly (sitting on the floor in a new home isn't much fun) and we planned on hosting some friends in the near future. Chris checked piece by piece to see if they could be delivered ASAP and everything could come the next week! We were thrilled and purchased the sectional. When the furniture was delivered, one of the pieces was ripped/glued back together (see picture). Why would anyone think this piece was acceptable to send? Once we pointed out the issue, the delivery men contacted Ashley and I received a phone call shortly after. The lady explained that we would need to refuse the piece and once they received it, they would send a new one. I explained that the reason we purchased this couch was the convenience of the quick delivery. I asked for a discount for the inconvenience (otherwise I planned to refuse entire sectional) and was told that that would be taken care of when the store called to reschedule sending the replacement piece. At this point, I reluctantly agreed. A week later (I was told it would be 24-48 hours) I received a call from the store to set up a new delivery time. I was unavailable to be home the day they wanted to deliver so the next available date was two weeks later! During the call, I asked about the discount again and the guest services representative (Elaina) acted surprised that I would suggest such a thing! She then stated that she would have the manager call me. Guess what?! It is now one month later and I still haven't received a call from the manager. The final piece of the sectional did finally come today and looks good but I can tell you we will look elsewhere for the rest of our purchases! It's a shame because we did really like working with Chris, the sales associate. read more

Ashley Store - Furniture Stores Near Me - Harrisburg, Pennsylvania

Horrible customer service! Lied about when furniture would be available. Ordered in 1st week of June and told it would be 12 weeks at the longest- still do not have the furniture in October and now being told it will be end of November. read more

Although we did not buy furniture...this was the most top notch service experience we received in area for furniture shopping. From the moment we walked in the door until we left, a saleswoman was there to answer questions & quote prices. Let me also point out, she was not pushy; as there is nothing I hate more to feel pushed to make a purchase. If you are looking for a calm, easy and stress free shopping experience, then add this place to your list. read more

While Marcus, our salesperson, was very friendly and helpful not the same could be said for the rest of the staff. The girl checking us out was short and snappy. Furniture was promised between 8-12 weeks and since it's been over 12 weeks I called for an update and was met with a girl with an attitude. I explained that I'd tried to track it myself, but Ashley does not have any type of website to do this and I'd appreciate her help. She was rude, said they didn't have it yet, and they'd call when they did have it to set up delivery. This did not answer my question as to when I would receive the dining room set that I'd paid for in full the day of purchase. She then told me to not call back again; that they would call when they had it. Regretting buying anything from them and never will again. read more

Wish I could give less than one star rating! Please read my review if you're considering purchasing from Ashley furniture Harrisburg. I don't want anyone else to go through what I have gone through. Ashley's furniture Harrisburg has been horrible to work with. Oh, they are very pleasant the day you go to purchase your furniture, but as soon as they have your money, they are shady and rude. They told us the day of purchase wait times were backed up for COVID, and said delivery would be within 8-12 weeks. It's long, but we thought they were being upfront and understood, so decided to make the purchase. At nearly 13 weeks waiting time, I had not received my furniture and no one had reached out From Ashley's to update me. I called the Harrisburg store where my order was purchased, and I spoke to an associate, Fasha (Not sure of the spelling, but yes I am calling you out!) and she was the rudest customer service rep I have ever encountered. She must be getting a lot of these calls, because she was RUDE from the moment I told her my furniture never arrived. She could not give me an estimate of when my furniture would arrive, only that it "might" be in March. I asked if she could look into it further to get me a better estimated arrival date and she refused, saying it was a distributor issue, not a store issue. She told me that I was not even a priority because other customers have been waiting longer than I have (that's not helping your case). After that, I asked to speak to the Store Manager, and I was told someone would call me by the end of the day. It has been over a week, and I have yet to hear from anyone. I have also reached out to their online support, put in a complaint with corporate and have tried multiple times (after being hung up on) to speak to a manager at the Harrisburg location... all of which have led to nothing. No answer, no help. I've been on quarantine for the last two weeks, otherwise, I would have been in there to confront them in person. Customers have a RIGHT to know (before a purchase) that it will take six months to receive a product. Ashley's is lying to their customers when they go in. Check out other reviews on google, FB. It is happening all over! Even those who are waiting for refunds have been waiting over 5 weeks for refunds with no word from when money will be received. I tried to provide snapshot from FB, but Yelp isn't letting me upload for some reason. Please learn from our experience. DO NOT SHOP HERE. read more

DO NOT ORDER FROM THIS COMPANY. Would give 0 stars if I could. First the people for customer service people were nasty. You can't schedule a date or time that you would like anything delivered. They make it between days at any given time, which is terrible if you work. The delivery guys were very unprofessionally and banged the couch off my walls, scraped them up, and got mud all over my carpet. They delivered a broken couch to me that when you sat in it you sank down into it because the wooden support across the middle was snapped. Wouldn't do anything about it and said tough luck. Terrible quality terrible service. read more

Morgan gave me the space to consider different pieces, was helpful when I had questions, and got me such a nice discount on the piece I wanted that I couldn't NOT order it. I'm looking forward to delivery so I can set up the decor that Morgan also discounted for me! read more

What a joke of a company!! We were told 12 weeks for bedroom suit to be delivered. Ordered and paid in full on 11/14/20. As of 05/30/21, we still have not received our furniture. ITS BEEN 28 WEEKS!! We called at 12 weeks and was told they didn't have the night stands. At 20 weeks we were told they didn't have the bed. At 28 weeks we were told they didn't have the night stands, bed, or dresser. Wtf!! They are using our furniture order to fulfill other orders. No discount has been offered except the delivery charge. We are still waiting on the managers call backs from weeks 12 and 20. When we call whoever answers the phone says that they are the manager. That is hard to believe that the manager is answering the phone. We cannot get in contact with a district manager. read more

Best customer service I've ever received from sales associate Chris and customer service representative Joy!!!

Worst consumer purchase experience of my life! Ordered and paid for couch, love seat and ottoman on 11/29/20. Contracted delivery was 8 to 12 weeks. As of today, 3/9/21, the love seat and ottoman have been delivered but no sign of the couch or anticipated delivery date. I have called Ashley more than 10 times and just get the run around. I will NEVER buy another thing from Ashley Furniture! read more

Only gave one star because zero wasn't an option. Worst shopping experience ever. Waited 7 months and still no furniture. Store stopped calling us with updates then became hard to reach due to being understaffed. Finally cancelled the order. Horrible customer service, will never set foot in another Ashley store again and will steer everyone we know to another business. read more

I would never buy furniture from Ashley's again. The furniture they sent me was severely damaged on the inside but you couldn't tell from the outside. We didn't notice for a while because we didn't use the furniture for months. We were still within our warranty period when we turned it in but they will not correct the situation. The technician they sent did his best to repair but said the repairs were not up to company standards and there was nothing he could do. I was told they would call me in three days, I got a call six business days later. Ashley's will not take credit. I've submitted a request to talk to a manager and they were supposed to call within three days but I still have not received a call five business days later. I've called them countless times since this all started and there is never anyone who can help with my situation. Their customer service is terrible. One person told me I should have reported it in "the first month or two" and the next told me it would have had to be within three days of delivery. I recommend buying furniture anywhere else but Ashley's. read more

I was recently at Ashley Furniture on Union Deposit in Harrisburg, PA where I bought a new sofa, chair and mattress. The sales associate, Heather, was absolutely fantastic!! She left us to shop, but continued to check in periodically and answered all of our questions and helped us with all of the financing. Elaina, the guest service representative was also great! She was quick with finishing up the payment process and has an amazing personality. The store was beautiful and clean. It was easy to find exactly what I was looking for... On all that, the store and the staff that helped me deserve 5 stars. I'm giving it 4 stars because what I believe to be the store manager was NOT wearing a mask. In the state of PA, it is required to wear a mask in any business. In fact, they have it posted on their door. He is an older gentleman with white hair and was talking to customers and the staff. Every customer... every member of staff... was wearing a mask except for him. This is absolutely unacceptable. Safety should be every business's number one priority right now. read more

Attentive sales. Look forward to our furniture delivery. The salesperson assisted us well in making a great choice to suit our needs.

I hit every furniture store in the area from all price ranges. On the way home I passed Ashley and stopped in feeling frustrated that I hadn't been able to find just the right thing at a price I could afford. Peter greeted me and, after explaining what I needed and immediately showed me the perfect couch! Even better, they also had all the other pieces I needed all at a cost way below everyone else without sacrificing quality. I will definitely be back! Stop in and ask for Peter at the Mechanicsburg store! read more