Ok I tried really hard to like Ashley Furniture but there are two reasons I will not buy from them again. Back in 2011 I purchased a Macie brown sofa with an over sized ottoman. After two years the Ottoman had an issue with the center button popping off. I had purchased the extra warranty for the furniture and when I called to have it fixed, the warranty company refused to help me and were very rude. I ended up calling Ashley Furniture and they were helpful and sent someone to my house to repair the Ottoman (hence the reason for two stars.) About a year after that, a friend sat on the sofa and you heard a wood Crack sound. From that point on, there was a big sag on the one side of the sofa. I flipped over the sofa and removed the black cover on the bottom. It was then I observed the shoddy workmanship with the sofa. I posted pictures here on yelp. One of the support beams on bottom of sofa was made up of two pieces of wood connected with a finger joint in the middle. This is where the beam failed and bent down. You can see this via the pictures. I looked at the beam on the right side of the sofa and it was a solid piece of wood. That side was still solid. Looking at the rest of the construction under the sofa you could see where several of the nails or staples holding the wood together was barely connected and some had even missed where they were supposed to be connected. This was not a cheap sofa or ottoman. I paid $600 for the sofa and $400 for the Ottoman. If I am going to receive this type of quality, I will go to one of the cheap furniture stores. I thought Ashley Furniture would be better but I was wrong. I will be forwarding these pictures and information to their corporate office. read more

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Could not find out what the sale price was unless we told them what we could afford. When we asked why they needed to know that Sales woman became confrontational. Also as we were walking out made rude comments. NEVER shop at Ashley furniture. There are many better options out there. read more

Ashley Store - Ashley Furniture Holland Ohio - Furniture Stores Near Me - Holland, Ohio

Salesperson very pleasant. Spent $5000+ and told delivery date. Got rid of old furniture 3 days beforehand. Day of delivery received a communication about a backlog and two week delay. When the furniture was finally delivered there was no ottoman, no coffee table, no end tables. It has now been two months since the purchase and still no ottoman, end tables, or coffee table! Called Ashley, got a computer, it advised 8 more weeks until delivery. That's four months from the date of purchase! Haven't even had a chance to test the warranty. Not hopeful. Never again. Buy local-non franchise. read more

I had very disappointing experience in Ashley furniture store at holland Ohio,with late delivery and when delivered the sofa was damaged .bad customer service , I don't recommend it at all... read more

The Ashley Furniture in Toledo provides horrible service and lies. First they talked us into a purchasing a 5 year protection plan in 2019. We were told it was a one year manufacturer warranty from 2019-2020 and then our 5 year extended plan (protection plan) is 2020-2025. We were told we couldn't make a claim to use our warranty credit until March of 2025. I called in 2024 to verify that I couldn't use the warranty credit and they verified that I have to wait until March of 2025 to use the credit. I even have the ladies name and extension number that verified this info to me in 2024. So, instead of trying to claim our credit in 2024, we waited until March of 2025. We went to the store in 2025 and chose a piece of furniture and proceeded to use our credit. We were told our credit was expired. When I provided all of the info we were given, the store associate (Meranda) told us she would try to use the credit and she would get back to us in a week to let us know our balance for payment. Two weeks went by and we heard nothing. I called her twice and left messages and I emailed her twice and received no response. I called the main number for Ashley and was told they would leave a message for the store to call me. Still nothing. After another two weeks went by and I filed a complaint with Ashely. I received a call from the Escalations Specialist and gave her the info. She called the number of the sales associate and she received a response from Meranda saying I wasn't called because the credit couldn't be used?????? What sense does that make??? So you don't respond to your customer and ignore them??? I would never recommend for anyone to go to this Ashley Furniture store. Take your business elsewhere where you will be treated better. Update: Today I went to the store and asked for a manager and the manager who travels to 7 stores, did apologize to us and she took some money off of our item we ordered for all the inconvenience. It didn't amount to the $399.99 we should have gotten, but she did help and give a discount that we were happy with. read more

AWFUL customer service. I spend over $7,400K with a $500 "white glove" assembly and delivery fee. The bed platform was missing parts for the legs and the frame didn't line up therefore the bed couldn't be assembled. The delivery team said they would submit a tech request and I should be taken care of the following week; they never submitted the request. I happen to follow-up a few days later and submitted the request myself. New parts need ordered after waiting 8 weeks for the furniture, and now I have to wait another 4 weeks for parts. I called customer service numerous times for a delivery date and no one was able to help, the customer service manager was extremely rude and wasn't concerned about my problem in the least. At the time of the purchase the sales person said items were in stock and I would have items in 3 to 4 weeks. The furniture is going into a short-term rental unit. Due to the delay I have a loss of income which was to pay for the furniture purchase. In addition, my credit card was process before I walk out the door to prevent any stop payments which I'm sure has happened from other customers not receiving their goods after 3 months. DO NOT PURCHASE FROM ASHLEY HOME by DUFRESNE SPENCER GROUP. read more

horrible service, they will lie to you to get you to purchase the protection plan. when you file a claim they will always deny it and not come out and clean the couch. they ripped us off for $379 . read more

Look elsewhere, they do not know what they are doing at this store. We spent quite a bit of money here for our furniture to take over a month to be delivered. Employee promised it would only take a week. Customer service here is a joke. read more

Purchased the Furniture Care PROTECTION plan for an additional $249. In less than a year the leather recliner tears. I submit the online claim form twice through their website (one week in between) and get no response. One week later I call the 800 number and actually open a claim and upload photos to a provided email address (I had already uploaded the photos 2 times on the website). 3 weeks later still no response. No one sits in the chair over concern of it tearing further. read more

Ashley Store - Less than a year old immaculately cared for leather recliner has a stress tear that is not at the seam. - Furniture Stores Near Me - Holland, Ohio

I have been trying to get my sleeper sofa repaired or really at this point just replaced. the frame of the bed fell out of the wood of the sofa itself. It is only held in with a big chuck of particle board, a 2x4 piece of real wood would work better. But the particle wood that is there is breaking apart and the couch clunks every time you sit on it. Now I have been told it will be two months before anyone can come and even look at it. It will be the same service tech that was out last time because they said they only have one tech for my area. She already knows it's falling apart because she had to use huge bolts to get the frame to stay last time. Just replace this huge hunk of junk please. read more

I bought a mattress one month ago. The service when purchasing is great but if you run into difficulties which I did, the customer service stinks. The store personnel forward me to the 800 number. My mattress smells like chemicals. It turns out [Ashley isn't alone] but there is something called off-gassing due to a VOCompound used for flame retardant. I can't use the mattress because of the smell. Also, I have issues because of age. I asked for the mattress to be returned and they said no. You bought it and it is in your home. Therefore it is yours. I asked that they swap it out with one on the showroom floor which as had time to air out and they will not. They want to bring a new mattress. I explained it would be the same issue in that after plastic taken off it would smell. No flexibility. It took a call from the store manager to get them out to check the mattress in February because they were scheduling it for April. I have aired it out for over a month and I still can smell the chemicals. When I was purchasing the mattress, I explained to the salesman, that I had brought two mattresses from another store [not Ashley] and they both had the chemical smell but they took them back without an issue. He assured me that wouldn't be the case. Less than 24 hrs after the delivery, I went to the store and explained having the same issue and the comment was, "I think I remember that being mention during training." I purchased the mattress pad they recommended because that would give me 90days warranty, but alas, that only allows for swapping out a new mattress. Lastly, the chatbot is so annoying and texting with an AI is beyond annoying. On top of that, although pleasant, the wait on the 800 calls was 30+ minutes. Think hard before purchasing at Ashley. read more

I bought a sectional back in March 2021 was told 12 weeks (3 months) ok no problem now I'm being told it won't be ready till August (5 months) every time I called to check since June I've been told 2 more weeks and every time 2 weeks hits its another 2 two weeks this is getting old real fast. read more

Terrible Customer Service, Experience, Grade F We placed our order in Jan 21'. We bought an adjustable bed, king mattress, and bedroom furniture set. After waiting and waiting Eight Months later in Sept. 21 and I was still waiting for my items. Every time we called the store about the delayed order it was nothing but excuses. Then, I was misled into agreeing to a "final delivery". What was delivered was incomplete- no mattress! Also, I was misled by the sales team into believing that the delivery people would know how to assemble the base and drawers. They didn't. So while this nightmare unfolded, I called Ashley to find out why our order was incomplete. We were told that the mattress was in backorder until October and that they have no answers regarding the bed drawers and adjusted bed. This was the first time they told us that the mattress was not being delivered. Besides the lunacy of not having a mattress delivered with the set, they had the audacity to call me a liar and say I agreed to it! At that point, we cancelled the order and requested our money back. The deliverers were very upset about the situation and damaged our walls. The whole experience was a NIGHTMARE !! No one should have to endure this. It was awful. Also, be aware that it is really hard to contact a live person after you buy any items because all the calls go through the warehouse in Bowling Green; they screen calls, and occasionally will transfer the calls to the store. Jim the store manager is the only shining star at the store. He should find another company because if they treat their customers this poorly it cannot be better for their employees. Finally, you never want to interact or deal with a manager named Jason in their BG warehouse. He is very unprofessional and has no customer service skills. Our family will never to do business with Ashley. read more

I walked around the whole store and NOT one worker asked if I needed help. I guess talking to each other is more important then helping a customer. read more

I would lower it to zero stars if I could. Since the last review Ashley has continued to ignore my emails and calls. I contacted the Better Business Bureau and they contacted Ashley Furniture repeatedly and got no response. We then contacted the Ohio Attorney Generals Office and Ashley has yet to respond to them. We did learn from the Better Business Bureau that this Ashley Furniture location has the lowest rating given thru the BBB. Their rating is an F. Avoid this store and these crooks running it at all costs. read more

Tim was so amazing. We just moved to Michigan (bordering Ohio) from Texas and needed all new furniture. He was so kind and funny-- kept the atmosphere lighthearted and was so charming. We loved hanging out with him. Johnny was also super nice and friendly. We will be driving back to Ohio for all our furniture just to work with them again! read more

Purchased a couch and chair with the power recline. Both cushions on each end of the couch are sinking (no one sits in them) and are about 2 inches lower than the middle section. Purchased the extended warranty and you guessed it, I cannot get anyone to call back or come out. Do not purchase furniture or warranty from them, they are not any better than Art Van. read more

Linda was not helpful, wanted to buy tables and she said couldn't sell floor model and refused to check with manager but she tried to sell me some ugly tables that she liked instead of what I wanted , then tells me 22 weeks before the ones I want are available..but she didn't check. Five employees sitting on furniture laughing and joking loudly and NO one in store shopping..why are they there? read more

I ordered a king bedroom set 1/9/2021. I was told 8-12 weeks for delivery. I have yet to receive my king bedframe at this time. Each time I call for an update the date is pushed back another 1-4 weeks (mindfully we made this purchase almost NINE months ago). I have asked if they are even still making this product anymore & am told they are. I have asked to speak to a manager multiple times and never receive a call back & am told "no one is available". The store told me there's nothing else they can do. I haven't received any money back because I cannot get anyone to return my calls. I finally had a scheduled delivery last week & they showed up without the product because it never came in. I would never recommend this store as the customer service & true delivery timeframe do not exist. read more

Horrible service in all departments! I recently moved and ordered over $2,000 worth of furniture on April 2nd. I was assured by Bob, who is a senior sales associate, everything would be delivered in 2 to 3 weeks at the latest. Now I'm being told that my furniture won't be delivered until May 14th?! Bob also promised me that I could have the floor room furniture until my permanent furniture arrived. Once again, he could not fulfill his promise and I'm left with nothing. Everything that I ordered is sitting in a warehouse 20 miles away and they can't deliver it. They won't even deliver me a mattress that I purchased. It's unacceptable that I have to wait over a month and a half for a few simple pieces of furniture. Please do not do business with this store. They don't even deserve one star. read more

I ordered a bedroom set and mattress at the beginning of September and was told that it should be delivered by mid to end of October, explaining that there is a delay because productions were shut down for COVID-19 for a time. In mid-October someone from Ashley called me saying that part of my order would be ready by the end of the month and the other part would ready by mid-November and wanted to know if we would like pieces delivered as they become ready. Fast forward to the last day of the month and I have heard nothing from them and decide to call. They are now "predicting" that my delivery won't be ready until December. Seems like they they knew that productions have been super delayed and just want to make the sale. Will never be returning for furniture and considering canceling out order at this point if possible. read more

The table set we purchased had a serious defect in the table top. We purchased a n extended warranty and were told by Forrest at the distribution center, who was extremely rude, that the warranty doesn't cover factory defects. One of the chairs was missing the proper holes to assemble the chair. You guessed it....factory defect again. Sales person was very nice, for whatever that's worth. read more

I went to this place to buy a new mattress after noticing they were running a special labor day sale. I asked about full size mattresses and was directed to a "Chime" mattress. I was told matter of factly that it was made in Wisconisn, after I asked if it was made in the USA. After checking the mattress on arrival, the tag on the mattress read Made in China right on it. To top it off, the 299.00 (with delivery) I paid for it was TWICE, as in DOUBLE what it cost to buy it with shipping free from Amazon! Total rip off. read more

Buyer beware!! Staff very friendly but it's all a sales pitch! We went to the "inventory reduction" sal. Price of dresser marked as $999 on sale - they sold it to me for $750. Pushed hard for me to buy a warranty. Looked online the next day and other Ashely Furniture stores sell same dresser for $550 without sale. Had to deal with manager for weeks to get her to reduce the price I had to pay. They said 3 weeks for delivery - it took 8!! Shop around before you shop here. I love my dresser. Very good quality but wish I would have shopped around before going here. read more

Melinda Owens was a very good and helpful sales person. She explained to us the difference in the couch we liked and some of the other couches. She definitely knew her furniture. I will always ask for her when I shop here and you should, too! read more

Ashley HomeStore - Customer Service http://www.ashleyfurniturehomestore.com/customer-care Today I had the worst experience ever. I traveled from Brownstown, Michigan to athe Holland, Ohio location only to be disappointed by the attention and the service I received. You see I'm in the market to purchase a new sofa to replace my old one. I walked in the store and found one that I fell in love with a beautiful sofa that would work well in my space. However, no one would wait on me. At first, I thought maybe they were just busy with other customers, but then I watched them wait on every Caucasian person who walked in the store. It was until twenty five minutes of waiting to be waited on that I finally realized that they were not trying to sell to me a middle aged women of color. Thank for not serving me I will take my business elsewhere!!!! #ashleyfurniturewillnotgetmymoney read more

Been a loyal customer for 7 years now. But last year I bought a new couch and over that year span the cushions are ripping the couch its self is ripping and what does Ashley furniture say they dont take care of it after a year it goes to furniture care protection. So i submitted a claim 3 weeks later and 2 supervisors later they still cant give me a good answer. All they say is im not coverd when I know I am and have the paper to prove it! Bottom line i have a ripped up couch cant fix it and Ashley furniture and furniture care protection is the worst SO PLEASE DO NOT DO BUSINESS WITH THEM AT ALL!!! read more

I wish I had read the reviews before I purchased the service plans because you can't even get a response from them. I have tried management and they don't respond. I tried corporate and received an email and never heard anything else from them nor will they respond to me. Unfortunately I have more than one service plan. So I guess I'm basically screwed. I will NEVER purchase from them again!!!! read more

First I was told by the sales person(Missy) that my mattress would arrive in ten days...it will be 25 days before my delivery! When I spoke to someone about delivery they told me that it would be between 3-6. I requested after 4:15 so that I would not have to take off work. When to called to confirm the lady said it would be between 6-9. I said that this has been the worst experience with this company. She began to have a rude tone and started to tell me that because I requested after 4:15 that it had to be between 6 and 9. As I hung up on her she was still being rude. I will never go to Ashley Furniture Store again! read more

Worst experience ever!!! Lots of unmet promises to get a sale. No one gives a straight answer. No one to talk to except the people at the store. Lies and more lies. Still don't have furniture. No one knows anything about what happened or why. Not allowed to cancel order even though they messed up and lied. So...here I continue to wait with no furniture. read more

The saleswoman I spoke to about buying a new mattress came across as very knowledgable and on top of everything. Led to me to a great mattress. The problem is, all the information to go with purchasing it was fed to me all wrong. I found this out when I returned to the store to purchase it. everything I had been told was not right and it was very frustrating to say the least. I almost wish I would have just gone elsewhere. :/ read more

On Black Friday my mom had called the store in holland Ohio to order my daughter her big girl bedroom set for Christmas as a Santa gift. She was promised that it would be delivered the week of the 20th so she ordered it. ( my mom lives out of town and was helping me with my daughters Santa present) I then went into the store to look at the bedroom set and to buy her the mattress and foundation. I understood that the mattress wouldn't be here by Christmas, however I checked on the bedding and was told AGAIN that it would be delivered the week of the 20th. On the 20th I called and was told that the bedding was still in the warehouse is Wisconsin and wouldn't be here in time. I asked to speak to the manager and she offered me the floor sample and no money off because the price of the set was sold at wholesale (I find it very hard to believe that your store made no money off this purchase but that's neither here or there) I declined the floor sample for obvious reasons. She told me that we were never promised anything ( mind you, two different promises to two different people and we are not liars!), that it's just furniture, to print out a picture to give to her, offered to cancel the order. Never once was she apologetic or tried to figure anything out for us. Mind you, Wisconsin is four hours away. She could care less and had the worst customer service to both my mother and I and if this was my store I'd be downright embarrassed to have her representing me. Fast forward to today when the furniture is finally to be delivered between 10-1. I took my daughter to a babysitter so she wouldn't be here because it's from Santa, just late. I took apart her entire room and emptied it to make room and to help out the delivery drivers. Everything is in my room or the living room and she doesn't have a bed to sleep in. I get a call after 10 telling me that my furniture wouldn't fit in the truck and will not be delivered today. At this point I'm livid! What do I tell my daughter? Tomorrow is New Year's Eve and there is a kids ball drop at noon so it can't be delivered tomorrow. The manager in bg was super apologetic and understanding. She is throwing the mattress in with the bedding for me so everything is supposed to come next Friday. So for a week my daughter has no bed to sleep in, dresser drawers in my room, toys scattered and we are living in shambles for a week. How do I keep the magic in Santa going for her when Santa (Ashley furniture) keeps letting her down? Your manager in holland should have put a priority after all of her mess and made sure this furniture got out but I assume she doesn't care about her job or your stores reputation the way we were treated by her. If I wasn't so obsessed with this bedroom set I would have canceled and bought elsewhere. I love Ashley furniture and I'm in the market for a new bedroom set for myself and new living room furniture; however, by the way we were treated, I will unfortunately be taking my business elsewhere. read more

I have been nothing but pleased with my sales person Kelley she has help me purchase several things for my home the latest being my new table to match other things that I have bought. Kelley is not a pushy salesman but one who will help you with your scheme and colors and tables end tables lamps Etc she is very helpful. She takes time with her customers and is very helpful in working out color schemes for matching furniture and tables. My latest purchase was a table that I really love it's the one with me tile top that I can reverse the tiles to match any color scheme my thanks to Kelley for her assistance read more

Would not shop here. I walked in to window shop. I told the sales person what I was looking for and from the minute I told them they were trying to "write it up". Let's write it up they kept saying. I explained that I was simply shopping to see what I liked and what was in my price range. Let's write it up. You'll get the best prices now was all I ever got back from him. I explained again that I was not going to buy and told him the situation I was in. He said to me "do you know how many times I've heard that today?" Then I told him I wasn't making it up. Again he repeated himself "do you know how many times I've heard THAT today?" I was now heated and said I was not lying to him. The "manager" then comes over and tells me that I will get the best prices if I work with this gentleman now because he is straight from Ashleys corporate office or whatever and after he leaves then he will only be able to work on the price and won't be able to give me what this other guy could offer. I walked the whole store and never once did they talk about the quality of the furniture or ask if I had any styles in mind. They simply kept shoving price and pushed the sale down my throat. I asked a few questions then left. I honestly felt horrible after I left the store. Icky if you will. Like I was trying to buy a poorly made used car. I wouldn't go back there if they were giving furniture away wrapped in hundred dollar bills. read more

Shane and his team are some of the most accommodating people on earth! They know more about mattresses than anyone in the area!

Really great place for furniture. We picked out the perfect couch from the Holland location. The employees were very helpful, but not clingy to customers. The warranty program is the absolute best. We are use our furniture will continue to look great for years to come. Only downside was delivery. Their hours were very restrictive and it took a long time to get our furniture in and at a time that I would've home. Overall, would definitely recommend and but from Ashley again. read more

Service was great, everyone was very nice and welcoming. I drove all the way from Detroit in search if a great experience and I received just that. Salesperson was kinda pushy and needs to be retrained on customer service, she made the whole sale about her and what she needed. read more

Ashley furniture has some of the worst management I've encountered. My items were ordered over a month ago. As if this date the store has no idea when the $1500.00 worth of items will be in and the refuse to refund any money. The customer service passed me to a series of people who claimed to be a manager. All of these people could not help me or refund money. I called corporate in Wisconsin. They informed me that all the stores were independently owned and they could only pass my info to the people I just talked to. I guess the BBB is my next stop read more

Had no problems with the sales, but every time we called to track our purchase, they gave us a different date that it shipped and a different date it would be available for pick up, then they tell us they cant refund the money because the check we wrote was never cashed, when it was cashed the monday after we placed our order and have the bank statement showing that. I will never be dealing with Ashley Furniture HomeStore again. read more