My husband and I recently purchased a King bed from Ashley, and we are officially lifelong fans of the brand! The quality is unmatched, and after sleeping on it, we can confidently say we will never buy a bed from anywhere else--Ashley has our loyalty. From start to finish, the entire experience was seamless, at the Idaho Falls location thanks to the incredible team. Devin, our salesman, was exceptionally patient and knowledgeable. He took the time to walk us through every detail, answering all our questions and ensuring we felt confident in our purchase. His professionalism and genuine care made a lasting impression. The warehouse team--Talon and Treyson--were equally impressive. They handled our new bed with so much care and precision while helping us load it up. It's clear they take pride in their work and prioritize customer satisfaction and product safety. And I can't say enough about Miranda in the back office. She isn't even part of the sales floor, yet she treated us with such warmth and hospitality. Her welcoming energy made us feel right at home and showed how much the team values every guest, no matter where they are in the store. This kind of customer service is rare and speaks volumes about the culture at this Ashley location. If you're considering shopping here--do it. You'll be taken care of from the moment you walk in to the moment you drive away. 1000/10 experience that absolutely deserves recognition! read more

Last year we bought a second home in Alpine Wyoming and bought quite a few pieces of furniture from the Ashley Idaho Falls store. The manager Devin Fuller helped me with my purchases which included a leather couch, two nightstands, a dresser, a king and queen mattress, an accent chair, and a few pieces of decor. The furniture delivery guys were awesome. They placed the furniture in our home exactly where we wanted and were careful not to damage our walls or door frame. And I was very happy with all the furniture I received. I know Ashley has lower-end furniture but if you want quality stuff, I recommend just reading the reviews online and asking for Devin's feedback. He will let you know what will last and what won't and is awesome to work with. In our primary home, we have a lot of Restoration Hardware and Pottery Barn, the Ashley furniture is almost the same quality. read more

I ordered a couch and love seat, but after delivery, we decided we were not happy with it. Ashley easily replaced it with another set! We are extremely happy with their service and product! Highly recommend their store!! read more

I am including the only email I could find for customer service as well. I called at 6:14pm on 09/22/2021 to ask for the manager Paul Landon,  Jen answered the phone and said she isn't allowed to give the store managers email to a paying disgruntled customer.  This has been a not good experience.  We have been Ashley customers for years and have loved every store we have dealt with from Laguna Hills to Salt Lake City.  The Idaho Falls store has been terrible about communicating what is happening with the $10,000 in furniture we ordered.  The fact that the store manager refuses to give out contact info is absolutely ridiculous. FIXED- The manager Paul definitely accepted responsibility and got this worked out. Very happy with the final outcome. read more

If I could put 0 stars I would. I ordered furniture from them. They kept telling me it would be delivered on specific dates then it would never come. I waited 3-4 months until I called 2-3 times asking when it would actually be here. Ashley's told me I was to demanding and they canceled my order. Yes I was refunded but what a sloppy company. I will never ever buy from Ashley's furniture ever again. read more

My wife and I purchased two sofas and a coffee table Ashley's Outlet about 5 months ago. The salesman Ren was great and was a big help. The delivery drivers delivered our sofas and Coffee table and one of the sofas dust cover was all ripped. The driver note on the paper that the sofa dust cover was ripped. He said that Ashley's will call to replace it. One month went by and have not heard from them. I called Ashley's to see about the dust cover. They told me the delivery drivers should took photos. I had to take photos and email them to Ashley's. They emailed me back to confirm the photos and they issued a replacement. Now two months later I haven't heard from them. I left two messages and haven't heard back. I call again and they answered and I told who I was and said why it's taking so long. She said it's on the truck last week and it's on its way. I ask way a haven't heard any updates. It's been so unprofessional with the shipping department and service & Warranty department. 5 stars to the salesman and 1 star to delivery and service and warranty departments. read more

I bought my living room furniture from here a few years back, though my roommate's dog recently chewed a corner of my loveseat. I called them to see my options and Morgan was super helpful in getting the spare part ordered and scheduling the repair. Because I live far away, Charles kindly offered to come in hours before the store opened specifically to repair my loveseat, so I wouldn't have to drive there multiple times. I am so grateful for their above and beyond service and the loveseat looks brand new again. read more

We had a great experience. Everyone from the manager to the delivery drivers went well above to make sure we got what we wanted.

Excellent selection and knowledgable assistance. But when love seat was delivered there was no label with a 'CLEANING CODE' anywhere on the furniture. I spilled some tea on a seat pillow the night it was delivered (last night) to my home and was afraid to clean it since some polyester suede upholstery fabrics can be harmed by certain kinds of cleaning solvents. When I immediately called Ashley they were closed so the next day I called, anreven some person said to use cleaning solvent without knowing what kind of fabric was on the love seat pillow. Certain cleaning solvents can damage the upholstery - especially if it is suede polyester. Anyway I said to transfer me someone who knows about cleaning furniture and after a little run around I got another person who said THE FURNITURE WAS FROM CHINA AND THEY DON'T INCLUDE THAT INFORMATION. I then asked what the 'CLEANING CODE' on the furniture was since the label had no such information. He said it was probably too little and hard to see. I said I looked real hard and it wasn't there. He looked up the furniture cleaning code for me. I suggested in future with upholstered furniture, especially furniture from china, Ashley furniture should hand the customer printed cleaning instructions for specific upholstery just as a common courtesy. I will STILL SHOP THERE because they have a good selection, good prices, and the sales people are usually very knowledgeable. Take away . . . get cleaning instructions before it is delivered. read more