Website says an item permanently reduced. Does NOT say online only. Can order it and pick up in…read morestore at the permanently reduced price. Customer service person would not even look at the website to confirm. Would only sell at obsolete price. Will NEVER shop there again.

A guy in the bath department, very classy, polished and a pleasant person sold me a bath rug and…read moretowel, a couple of weeks ago and I was pleased with the service as well as the items. I didn't get his name, I wish I had. I will be back for more. Thank you Guy in the Bath department!

Make sure you open and sleep on your mattress right away. I opened mine slightly over the 100…read moredays(because I didnt have a place for my old mattress yet) and slept on it for a week, only to realize my new $3,300 purple premium hybrid firm version of the "softest version" is way too hard on my hips and back. I'm 53 with orthopedic problems so really needed to exchange it with the softest version. I was told to try it for 30 days, so did, and they won't exchange it for less than $1,700. I'm so sad and my body hurts.

Terrible and unprofessional. We ordered a kitchen set at around 4000 dollars in January. We were…read moretold it was a 4-6 week backorder. We could deal with that. It is now past mid-June and nothing. In fact, these people haven't reached out to me ONE time with a status update. And the 4 times I've called, I've heard the exact same thing. "It should be there the 1st week of April.....oh" (this was in may). A half-hearted apology followed with a promise to reach out and get an updated delivery time....none of which happened. It's obvious these people couldn't care less if you get your furniture after the initial sale. I've never experienced a business so bad. Will never be coming back. Buyer beware. Steer clear of this place!

Not closed. Shopped there yesterday and Nate in Plumbing saved me an hour of wandering around.read more

The worst run store in America! I am so out on Home Depot and this awful store. There is no…read morecustomer service and if you think I am checking myself out you can pound sand! Your pro desk check out is way worse. It is beyond dumb! I went to Lowes and bought my Ring cameras instead of purchasing them through Home Depot. Horrible customer service. No wonder everyone goes to LOWES and Amazon in Idaho Falls. What a dump!

This location is clean with lots of different items. They have furniture, gift baskets, etc.read more

What a great store!…read more The prices are so good! The selection is vast! They've got everything from linens, to clothing (not an enormous selection of clothing here), to incredibly interesting and unique furniture pieces! I talked to one of the sales people and they said the closest location to me (Los Angeles) is in Vegas. :-/ Well, I'm going to drive over there with a truck and go to town! They don't have a website for ordering furniture. :-( Their pieces are made unique and inexpensive for this store. The quality is good, not flimsy by any means. They also told me that they are a distributor for a larger retailer. I'll bet they jack the price way up for that retailer. Pottery Barn? I'm not sure.

HORRIBLE SERVICE!!!! I am quite upset with the past few times I have gone into the Grand Teton Mall…read moreclothing location. The first time I went in, I was not greeted and the employee on shift was sitting on the counter on her phone watching videos, then when I asked for a fitting room she said they close they're dressing rooms an hour early before close to sanitize them. If that was the case I wouldn't have cared, but I've been in before and been able to try things on even 20 minutes before closing. Then today 5/4/23 I went in looking for a dress and spent less then five minutes in there because I wasn't once again not greeted and the employee could not get off her phone! Keep in mind there were a handful of customers in the store besides me, it was also a bit awkward with no music because it was so quiet but I can't be too upset with that. After I had asked a few times with no response about a necklace I had enough and decided to spend my money elsewhere, I hate leaving bad reviews but this has happened on more than one occasion and it's getting old! No one knows good customer service anymore! If I decide to continue to shop at down east I will take the minor inconvenience to go across the street!!

They were very helpful when I called for help. I was looking for some help with a fireplace…read moreservice. They are a wholesaler, so they don't do that. But the employee spent a long time on the phone with me making recommendations and giving me some possible solutions. Excellent customer service culture.

From the owner: Wholesale Gas and Wood Fireplaces/Stovesread more

We are giving Blackers in Idaho Falls a full 5 star rating and it would be higher if possible. Our…read moreentire experience buying our new living room furniture from them was a wonderful experience from beginning to end. The salesman Michael was extremely helpful, he listened to what we had in mind and was very mindful of our desires and steered us in the right direction. We also want to give a shout out to the delivery team of Jeff and Jeramiah!! Super friendly and helpful! Took the time to properly set up our new set and even stayed extra to rearrange the furniture to our liking. These two went over and beyond to help us with friendly advice and ideas!! Overall we could not be more pleased with Blackers!! We will definately shop there again and also recommend them to all our friends!!

We received very friendly and professional advice and sales service from Mike. There were many…read moreoptions and price points for the types of furniture we were looking for and we ended up purchasing the perfect pieces. We were able to take our time, walk around, compare, ask questions. We will definitely be back.

My husband and I recently purchased a King bed from Ashley, and we are officially lifelong fans of…read morethe brand! The quality is unmatched, and after sleeping on it, we can confidently say we will never buy a bed from anywhere else--Ashley has our loyalty. From start to finish, the entire experience was seamless, at the Idaho Falls location thanks to the incredible team. Devin, our salesman, was exceptionally patient and knowledgeable. He took the time to walk us through every detail, answering all our questions and ensuring we felt confident in our purchase. His professionalism and genuine care made a lasting impression. The warehouse team--Talon and Treyson--were equally impressive. They handled our new bed with so much care and precision while helping us load it up. It's clear they take pride in their work and prioritize customer satisfaction and product safety. And I can't say enough about Miranda in the back office. She isn't even part of the sales floor, yet she treated us with such warmth and hospitality. Her welcoming energy made us feel right at home and showed how much the team values every guest, no matter where they are in the store. This kind of customer service is rare and speaks volumes about the culture at this Ashley location. If you're considering shopping here--do it. You'll be taken care of from the moment you walk in to the moment you drive away. 1000/10 experience that absolutely deserves recognition!

Last year we bought a second home in Alpine Wyoming and bought quite a few pieces of furniture from…read morethe Ashley Idaho Falls store. The manager Devin Fuller helped me with my purchases which included a leather couch, two nightstands, a dresser, a king and queen mattress, an accent chair, and a few pieces of decor. The furniture delivery guys were awesome. They placed the furniture in our home exactly where we wanted and were careful not to damage our walls or door frame. And I was very happy with all the furniture I received. I know Ashley has lower-end furniture but if you want quality stuff, I recommend just reading the reviews online and asking for Devin's feedback. He will let you know what will last and what won't and is awesome to work with. In our primary home, we have a lot of Restoration Hardware and Pottery Barn, the Ashley furniture is almost the same quality.