We bought a leather couch set and when it was delivered the loveseat had a defect. They brought another and the second one had a defect in the leather as well. They brought another one that finally was defect free but the delivery drivers damaged our front door removing the old one with the defect. We filed a claim, and sent Ashley the quotes they needed for repair so they could pay to repair the damage their driver caused. It has been over two weeks with no updates after the quotes were sent with two emails requesting an update and one phone call. I called today and was on hold for over an hour with multiple people, finally get a supervisor who said they were connecting me to a supervisor in their damage claim department, Gina, and was transferred to her line. The phone rang, went to voicemail, and then hung up. This is ridiculous. read more

The worst option for buying furniture. They make you pay for warranties they don't honor, waste your time and money, customer service is the worst, and they always deliver everything scratched and with defects. DO NOT BUY ABSOLUTELY ANYTHING. read more

We bought several pieces of furniture here for our new home. Our sales host Tito and the store manager were very nice and helpful. We are excited for our new furniture! read more

We just bought two recliners ,we are going to love them Luis Acero was our sales person.. Omgosh he was awesome.. So down to earth and really listened to our needs read more

No, I would not recommend Ashley furniture. The sofa broke 3 days after the purchase and continues to be broken 3 months after the purchase. The sofa was taken apart by the technician. The wrong part was ordered and the sofa was not able to be fixed. The sofa is sitting in our house, apart and is not usable! The needed part has not been ordered and Ashley is in able to tell me why the sofa cannot be fixed or replaced. read more

Went in to order a bedroom set for my daughter spent hours there went over everything explained the situation to the associate Martha Cortez. We went over the mattresses and the differences between them also that we needed a box spring as well due to a fiber glass issue with our last mattress. She even asked if I wanted to purchase a mattress cover for it. Not only did she not order the mattress or box spring she also ordered the wrong dresser and is stating I never mentioned a mattress. At the time I Refused the warranty but the manager Tod came out gave a whole speech about giving them a chance and to call him personally if we ever needed to make a claim he offered a discount so we felt pressured to agree. Now that part of the order came incorrect I called the store asked to speak to Tod and he refused to speak to me imagine that. Don't do business here order online prices are cheaper delivery charge is cheaper and you won't be harrassed about the BS warranty. They took no accountability for their mistakes. Looking back the associate took me to a different register for us to sign and didn't go over the order ítem by ítem but since we had gone over it on the tablet i thought we were good. They do anything to get the sale promised to match prices online but didn't and won't even attempt to make anything right almost a 4000 dollar sale and they couldn't even attempt to correct the issue. read more

Just made a purchase with Benny! He's got great costumer service skills and really knows how to make you feel comfortable during every step in the buying process. He was willing to spend his morning to make sure we made the right choice throughout the whole selection. He also made sure we got the best price on our purchase! read more

If I could give less than 1 star I would. Salesperson Susie was overbearing, blowing up my phone multiple times day and night, because she was salivating over a $10k + sales commission. When i walked out the door. I never heard from her again. No updates on my order. Out of stock items, etc. i knew things would be moving slowly due to Covid. I ordered MONTHS in advance. Went into store to check on my order, found out there were delays.. worked with sales manager to reselect certain pieces at the end of August. Fast forward to October 15. Ready to move into my home, call to check on delivery status. ENTIRE BEDROOM IS BACK ORDERED... NO CALL, NO EMAIL. Nothing.. Get a call from Claire to try and "save the sale" was made more empty promises and then lied to when I called her to follow up. CANCELED entire order and am taking my business elsewhere. Ashley Furniture.. you are nowhere near the only game in town. you can't afford to suck this badly!! read more

I was sold a Tempur Pedic Mattress and a bed frame that they assured would hold the warranty on the mattress. There's a defect on the mattress now and Tempur Pedic won't honor the warranty due to an inadequate bed frame not acceptable my Tempur Pedic. They'll do anything for a sell and the furniture is cheap. read more

They scam people and tell them store policy is no refund. WRONG! They also don't give a delivery date even though that is required. They told us the wrong time frame and then kept pushing it back read more

Furniture is of good quality, taking possession of your purchase however is a huge headache. Purchased a queen bedroom set and decided to purchase a mattress here as well thinking it'd be easier. WRONG! Not only did I have to use my own tools to disassemble the bed set on their showroom floor and load it myself, but they made it an absolute nightmare to take possession of the mattress. Save yourselves a headache and just go to Mattress Firm. read more

I ordered a dining room table in October 2021. I was told delivery would be in January 2022. I am still waiting for my table. They told me if I cancelled they'll charge me a 10% cancellation fee. They assured me they tell all the customers the truth regarding delivery times, lies , lies, lies. read more

Worst furniture store they are liars, nice stuff u just have to wait 6 months or longer to get it and when u ask them they act all sketch I will never shop here Went to Haverty's nice people And got my dining table less than a week and I wanted to put NO stars read more

It is hard to know where to begin with this store and the company in general. Do I start with the fact that they have no concept of what customer service is or the shady creative salesmanship that everyone in the store displays? We decided to give them another chance after seeing how bad the quality of the furniture was in the past. So we went in and decided not to buy right away, so we thought about it for a week. When we finally returned the one sales rep stated everything blue gagged was 50% off, so we said let's do it. When we get to the counter three different people tell us, "well it doesn't apply to this and that and the other." We managed to talk to the manager who eventually came down, but not by the aforementioned 50%. Then came the issue with the delivery. Two items were damaged, so after several weeks, they came to replace one, but the drivers didn't want to take back the damaged item, and made it seem that it was our problem, so we called customer service and they said we have $250 in store credit. Only problem, when we went to use it, they said we can't use it because the item that we wanted (which was a mirror online direct from Ashley Furniture) didn't qualify and that we should buy accessories or something like that. We asked, "what is a mirror?" We immediately left the store and went to Kirkland's where we got the same item for $400 less than we were going to pay at Ashley. Be smart and save your money and time. Don't bother with this company, buy from anyone else. read more

Don't walk away - RUN away from this place! They promise delivery on a day and then after waiting and trying to call to find out the status of delivery, there is no one that picks up the phone. Wasted too much time sorting through the baloney. read more

I got 4 counter height bar stool from there online store. Online gave a way better price but I went in person to see the product. It came with no instructions. I call and they sent a bad digital copy. I asked if they had a better version or would be able to send a physical copy. If it had instructions I would have loved it. Very hard to build without instructions. I don't recommend this business. read more

I wish it allowed an option for ZERO stars. They state the furniture is in stock and provide you with a date only to be informed after the purchase is completed the furniture wont arrive for 4-5 months if not more. The sofa was broke like the wood wilted in it having owned it for only two years. We bought an electric reclinng sofa. It was recalled due to it catching on fire. 4 months of them canceling and not working with my schedule taking off work twice and it still has not been worked on. They blame the arrival on demographics and sometimes the tech doesnt even show up! i know they have very eye appealing furniture but just DONT shop americans number one furniture and matress store in north america because theyre number one and not being friendly, their customer service is trash, as well as the furniture you purchase. Not sure how they are still operating. Good luck. Hope this review finds someon well when making a decision to shop here. DONT. read more

I purchased a love seat and reclining chair the chair came damaged and when I contacted Ashley Furniture I had to go through warranty. I expressed frustration and informed them I wanted a new chair as this one was delivered damaged they refused and said a tech would need to come look at it and if it could be fixed they would do that. I paid over 2,000 for the chair how is it fair that I have to keep this damaged chair? They do not care about their customers and I WILL NEVER PURCHASE FROM THIS STORE AGAIN!! Beware people. read more

Run away!! This is the most unprofessional business in west Texas. Give their phone number a try and that will tell you everything about this business because there's no one to answer the phone. I had a terrible experience. read more

DO NOT BUY FROM ASHLEY! They take your money and you never see the furniture you ordered! It's been two months, and they keep promising it will be delivered, or say they will call you for a delivery date, but they never do. Customer service won't answer, and they refuse to call us when we leave a request to call! After the first month, we asked for our money back, and Ashley said THEY DO NOT DO REFUNDS! What company does not give refunds for items that are never delivered? They are basically stealing from people; taking their money and never delivering what was promised. I cannot believe Ashley has the nerve to keep their doors open. DO NOT ORDER ANYTHING FROM THEM! There is no stock in their warehouse. It's a lie. read more

Although I am happy for the bed and table I bought. Over time I have noticed problems with the company. First, when I bought my furniture I was told that everything would arrive 5-8 weeks later. It has been 4 months and l am still waiting for my sofa bed. If I had been informed at the beginning that it would take longer for it to arrive I would have made another selection. Every time I ask about the status of delivery I keep getting told the manufacturer keeps pushing back the date of delivery because by sofa bed is out of stock. Make sure you look if the product is in stock before ordering it. Second, if you want to speak to customer service be prepared to wait a minimum of 40 minutes. And you I'll have to wait, because if you choose the option to have them call you back when they are done, you will not receive that call back. read more

If I could give zero stars I would. Probably the most unorganized, unprofessional furniture store in America. Ordered a mattress in July. They delivered the wrong one. Called the store to explain, they argued and said it was correct when it was not. It was one number off. They said there was nothing they could do until they hear back from management. The mattress was so freakin firm we could not sleep on it. After sleeping on a couch for six weeks and zero calls to notify us what was going on, we had enough. We asked for our money back and we'd give back the mattress but that was apparently not allowed. The manager never called to update. She never rushed the order. There was zero sympathy for us as customers even after we spent $7,500.00. We eventually had to get angry for them to do anything about our issue. We tried being nice from the beginning but got walked on instead. I HIGHLY recommend not purchasing anything from here because if it's not correct after they deliver the items, there's apparently nothing they can do. But please if you want a mattress, I'd go literally anywhere but here. We decided to pay off our furniture therefore we will never have to deal with this store again. read more

The absolute worst ever. Do not give this company your money. They have the worst customer service. Keep moving out delivery date back it's been 3 MONTHS and they are still saying it's going to be 2 more!! No returns or refunds. Will never be spending money here again. DO NOT BUY HERE. If I could give it 0 stars I would! read more

Despite all the negative reviews I still came in to check it out. I wasn't disappointed! Furniture was delivered within 3 days! Thanks you Ashley's for being reliable (: read more

READ THE REVIEWS!! Alvino was our salesman, When you wanna buy they are all smiling and helpful. THEN... the order gets delivered half, missing screws , broken parts AND very very late !! You want anything they ask you to call customer service and you stay on hold for hours!! they are very rude and not customer oriented and even worse are the people at the store. They are HORRIBLE in treating you when you have an issue !!! Please be careful !! read more

Really horrible customer service. Worst company I've ever had to deal with hands down. First I went to buy a table cash in late June when they told me I would have it within a week I was convinced. It is now the end of September and I still don't have my table. They refuse to refund my money without a huge penalty. On top of that they keep giving me false dates when I call. And just throwing it in there they never contacted me on their own I've had to call every single time and I can't understand why. They really need to be be better at communicating with paying customers. This is flat out ridiculous read more

Bought two power recliners, a power reclining couch two years ago. They havnt worked for more than a month total since we owned them. They also don't honor their extended warranty that you pay out of pocket for. Don't waste your money on this place you'd be better off getting furniture at the land fill. read more

The WORST!!! I've been waiting for my furniture for over 2 months 3 weeks ago they partially delivered my bedroom set and I say partially because they did not deliver my dresser. They broke a drawer on the bottom of the bed and said they would deliver me a new one and they would send someone to fix it asap, I haven't received the new drawer nor has anyone called me to update me on anything. When they partially delivered my bedroom set they told me to call customer service and all customer service told me was my dresser had been deleted from my invoice, so I showed them the receipt where we had actually paid for the dresser nobody could really tell me anything so idk if to keep waiting for my dresser or what but no one actually answers my questions....they're just the worst. read more

*UPDATE #2* *There's another picture of our convo* The manager finally messaged me back four months later and then blocked me so I can't reply back. Something seems super fishy as well... I remember seeing their reviews on google being under 2 starts and when I went and checked after she sent me that message they somehow got better...? Seems to me they must be fabricating all those "5 star" reviews somehow. DO NOT trust this company! ***Update: the manger contacted me to make things "better" but that didn't happen. I have attached pictures of our conversation This place has been an absolute nightmare! We bought a bed and the matching dresser set to go with it. We were told it would be in, in two weeks. We didn't get it until almost 4 weeks later. Had almost everything set up and then they realized they brought the wrong bed rails. So two weeks later they bring the "right" bed rails. Nope! They brought the SAME exact bedrails that they did the first time which had already been opened because they were literally the same ones they tried to use with the first set up. Now a week later they come with the correct bed rails and finally put the bed together. First of all they sold us the wrong box spring because the bed is about a foot over the foot board and it is a jump to get on the bed. Now that is all set up and I can look at it, they also sold us the WRONG bed. And of course nobody is answering the phone to talk to them about th. Don't buy from Ashley they have no clue what they are doing. So about two months later and a long fight with customer service we finally get the correct bed, but guess what? We still have the wrong box spring! Even though I repeatedly asked every customer service rep that I talked to if the box spring would work with our new bed. We need a low profile one like I've discussed with them. read more

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Well....I just got scammed by this company! They refuse to return my money on a purchase that was returned! They have the records of the delivery date and the pick-up and return date but are basically calling me a liar! I have never been treated as poorly by a company in my entire life and I am 67 years old. I will spread the word and what little monetary gains they stole from me will hopefully be lost in a lack of future business sales! read more

My son purchased a bed frame and they said it would be in a week for delivery - waited for almost two months before it was shipped - prior to that we were the ones who had to call in regards to the status of our order and of course the people told us they would call us back and never did. We actually got billed before we had received our shipment. I won't ever shop there again and I'll make sure to post this on social media so people won't have to go through this Horrible customer service read more

Took 2 month to deliver half of my order. Have to wait for another month to get the rest of my order. A table was damaged upon delivery, talked to customers service which was very rude and unprofessional, she didn't offer any help. Spoke to a manger and he ordered a new drawer to replace the damaged one that was delivered. I have to wait for a month the assemble and install the drawer on my new table ‍. Horrible experience over all. Unprofessional customer rep and supervisor. Will never buy or recommend to others read more

I ordered a bedroom set, sofa and tv stand on September 2nd. I received the sofa and tv stand in October. The mattress and headboard/ bed frame arrived the weekend before thanksgiving. I have yet to receive the rest of the bedroom furniture. When I inquire about my order, the delivery date I am told keeps getting pushed back. Now we are looking at maybe January for dresser and chest, February 14th for nightstands. The lady at my store has been very polite and really seems like she is trying to help resolve the issue. I am almost to the point of cancelling the order and going somewhere else, which really sucks because I was looking forward to the matching furniture. If my furniture comes when I am now told, it will be 5-6 months after if was ordered. Very disappointed. Will not buy anything else from them at this point. Wish h could give zero stars. read more

We got our furniture delivered broken and in bad shape. They told us they would replace it or repair it. They have literally come out 10 times and took pictures but haven't fixed it. They give us the run around and have horrible customer service. months later and they still haven't fixed. Beware of this midland store they are rude and don't know what customer service is. Do not waste your money on broken stuff buy from a good furniture store not Ashley's. read more

We purchased furniture from their store August 22 it is now October 8. We still do not have the furniture we purchased! They keep telling us two more weeks.. I asked for our money back and they refuse to do that also. They are basically selling furniture they do not have! Do not buy from this place! read more

I think 1 Star is all this location/company deserves. They do have a wide selection of nice pieces for your home at a reasonable price so there is my first gold star. The other stars are missing because I feel like some of the workers are pushy. I get it, they want their bonus or commission, however it dulls the experience and desire to shop there. We were informed our furniture (1 piece) would be back ordered which was our coffee storage table. Upon delivery, about 3.5 weeks later when we received our furniture we ordered, they sent and set up the wrong chair. I informed the delivery men that this was wrong so they took it back. They forgot to bring one of the stools to the kitchen table and no coffee storage table. I was told they rest would be dropped off two Fridays later. I heard nothing. Fast forward, it's been 7 weeks since we placed the order and the storage coffee table is still backordered and the chair and stool are hopefully coming on Tuesday this coming week. I will not give this company any business. There customer service is lacking. read more

**BUYER BEWARE** If for any reason you are unhappy with this establishment, you're stuck. This is the biggest joke EVER. I ordered a desk from the Ashley in Midland. My salesman was wonderful. Beyond that, biggest disappointment I've ever had buying furniture. They didn't let me know when my furniture was in. I had to call them. They set me for delivery and said I was 12th on the list. At 6:44pm, they called and said that they were leaving Ft Stockton and had one stop in Monahans and we would be next. At 10:15pm, we called them and asked when they were coming. He stated some time after 11pm. We asked to speak to the dispatcher and he stated that they couldn't bring it until Saturday. I call this morning and tell them to cancel my order and she informs me that not only is she not going to do that, if I refuse the desk, she will penalize me 25% and the rest would be store credit. I asked her if she realized that they piled so much on these drivers to go to at least 3 towns that I know of in one day and that there must be a way to waive that and satisfy the problem. She told me in no uncertain terms that they were sticking me with this and there was no need to continue the conversation. I hope that at least one person can read this and change their mind about shipping here. I will be posing this review in as many places as I can find. After speaking with a Customer Service rep that called me back, he stated he would waive the 25% restocking fee, proving that the first girl was absolutely lying. read more

The worst ever! Do not buy from here! Been 10 weeks and I'm still fighting to get my money or the bed I bought. This is after they stole $2000 from me. Telling me the credit card machine was broken. This company needs to be shut down now! read more

Would give ZERO stars if possible. Will never shop at another Ashley furniture again. The salesmen just tell you what you want to hear as far as a delivery date goes. We ordered a dining set and entryway table, and It's been 3 months already and still nowhere in sight. We knew it was gonna take a little longer with the pandemic, but it's starting to get a little ridiculous. I called a couple times to check on status, and at that time they said they were waiting on was a chair and then called back again when they said everything should be in by and now they say all they have is the entryway table and were looking at another month before the dining room set would possibly be there (which I'm sure it won't be). I finally asked if we could get the entryway table delivered and this is my 3 scheduled delivery. 1st time, they called to confirm the delivery the day before and then never showed up. 2nd time, never called to confirm, or reschedule, never showed up. And here we are on the 3rd time, maybe I'll actually get a price of furniture soon. And when you call the service center, The employees don't really give a crap, very rude and unprofessional and send you on your way. No refunds either, they keep 25% and the other 75% you get as store credit, so you can buy another piece of furniture that may or may not show up this year. They said we could pick something different, but if we wanted something different we would have picked that the first time. Be wary of shopping here, I'd rather pay a little more and at least get some deserved customer service. read more

I ordered 10 chairs from Ashley's in Midland on the 9 of Nov. it showed they were in stock so it shouldn't take that long. All of the deliveries come from Lubbock. The chairs come 2 to a box so we order 5 boxes. I Try to contact Lubbock and held twice for over and hour and was cut off. Finally Zack from Lubbock called and we set delivery date for the Wednesday before Thanksgiving. I have 10 people coming for Thanksgiving and those idiots brought me 5 chairs. What am I supposed to do with 5 chairs. It says right on the recipient that there are 10 chairs. I'm sure it Covid's faultPeople don't want to do there job and apparently they can't read a ticket. Ashley will sale you anything with a smile and screw you if your order is wrong. This is the first Thanksgiving without my son who as killed and I'm struggling as it is. This is the last straw. Not everyone is happy on Thanksgiving. Not everyone will have happy Thanksgiving and a Merry Christmas and Ashley. I'm a momma that lost her son and tried to bring some joy to my family who is suffering. That's for nothing Ashley Furniture. read more