I have shopped here many times, and will continue to do so because it is such a lovely shop with a…read moregreat selection of gifts, and I love supporting a local business. I totally understand the return policy and the fact that they don't want you taking photos so you can find it cheaper elsewhere. Are the things more expensive than Amazon? Of course! But they have put in the effort of having a charming store where I can find all kinds of great gifts, so I am happy to pay up. I don't always know what I want to buy for someone until I see it, and I really appreciate the ability to browse in person. Our son always buys gifts here for his host families when he travels, and we take all of our SF visitors here too and they always find something great. They have such an eclectic and fun inventory!

Terrible service! We purchased a portable karaoke set for $76 and found the exact same one that…read moreday for $18 online found here: Retro Karaoke When we tried to return it less than 24 hours after purchase, we were told store credit only, no refunds! There is no signage in the store or on the receipt regarding this policy. We were told we would have to speak with the owner the next day. When we went back the following day, the woman who claimed to be the owner pointed to an outdated, handwritten "HOLIDAY POLICY 2024". I told her that shouldn't apply to this purchase and it's disgraceful to be charging 4X the price and not be willing to refund. I was told that's the price you pay for being able to "touch the items" vs online purchases and she refused to budge on the store credit. DO NOT SHOP HERE! Attached is a photo which discredit's the shop's response and shows both the $76 charge and "outdated holiday return policy".

I was visiting north beach with some friends. We were mainly just looking around for fun when we…read morestumble upon Via Margutta. I have wanted a brown leather jacket for the longest time but could not find something that fit me. That was until I saw a rack of clothing items of jackets in the $30 rack outside and found a vintage brown leather jacket. After trying it on, it fit perfectly and I went to purchase instantly. I actually didn't realize it was genuine leather until I got home and was extremely satisfied with my purchase. The worker there was friendly and offered a bag for my jacket. I would definitely recommend to anyone who loves to thrift!

Quality vintage clothing at a great price. Bought my husband a vintage SF Giants jersey…read more Unfortunately, he didn't want another jersey. After contacting the store...my customer service expectations were exceeded!! I will definitely return every time I'm in the neighborhood!!

They are so sweet and nice and have very good intentions and interactions. They love to joke and…read morehelp you find you an outfit that makes you feel like the confident loving you, you always been on the inside

Came in when I used to live in the neighborhood decades ago and still have two favorite pieces from…read morethat era. Dropped by last week and got some great pieces: cashmere cropped sweater/jacket. So cute on. Italian made very thin cashmere long sleeve top. Yummy put together. And six pillows! Will be back more regularly now I know it's still a great neighborhood place.

Affordable clothing in the Fillmore! Yay! Interesting, fun, and classic selections in this sweet…read moreboutique. Owner helpful and friendly. I'll be back...

Friendly greetings, helpful staff, cute clothes, and champagne! What more can a girl ask for. I…read moreguess you could say I'm a regular at Lexe. The owner is fab and so is the selection. If you're looking for a special occasion, or casual cute outfit, you'll find it here. She's also good at updating IG/FB so you can see new stuff that comes in. Happy Shopping!

Another great little gift/souvenir shop in the area with amazing high quality products, a lot from…read morelocal artists or small businesses. I've bought gifts here for others, as well as little gifts for myself because I wanted to treat myself. There's a wide selection of things: puzzles, socks, pins, jewelry, incense, candles, hand creams.... even more than I can remember. Prices range all over but you're supporting a small local business, local artists, and the quality is excellent. Service was friendly and helpful and she volunteered up some information on the items I was purchasing. Definitely a great shop and asset to the block. You can't go wrong if you're looking for gifts for others or yourself.

I was really looking forward to coming back to Needles and Pens after losing a favorite pair of…read moreearrings I had previously purchased from this store. I've been here plenty of times before and have spent my hard-earned money supporting this business. When I came in today, I placed my drink on the small stand outside since drinks aren't allowed inside, and started looking for the same style of earrings I had lost. I had only been in the store for less than two minutes when an employee approached me and said something along the lines of, "Excuse me, can you finish your call outside or put headphones on?" I was simply on the phone with my mother catching up, and I was not being loud or disruptive. What bothered me most was that the employee never greeted me or acknowledged me when I walked in, yet was quick to approach me and address my phone call almost immediately. There were also no signs indicating that customers aren't allowed to be on the phone inside the store. I understand wanting to maintain a certain atmosphere, but I don't feel the way this was handled was particularly welcoming or necessary. Unfortunately, after this experience, I no longer feel comfortable supporting this business. It's disappointing, especially as someone who has been a returning customer and has supported this store multiple times.

Local designs with really cool gear situated in the heart of Haight-Ashbury. Shirts, hoodies,…read morepicnic blankets, socks, local candles, etc. You name it, they have it. The staff were really chill and friendly and happy to make conversation.

Amaing Staff, great location, great local business…read more Love the quality of their product. Reasonable prices too. Definitely a must visit.

Beautiful men's and women's clothing shop with a cute and curated vintage section as well! I met…read morethe owners Tahnee and Carson through a mutual friend and was immediately drawn to their warm personalities and thorough knowledge and appreciation of great products. I finally had the chance to go up to SF to check out the store and was very impressed by the selection that they carried. Walked out with a camel-colored overshirt, 100% cotton but as soft as cashmere. Blew me away! I expect to be back whenever I'm in the city next!

Wow! What a fantastic store and what a great experience I had there. I went in on Saturday…read morelooking for a specific pair of Paraboot shoes. I spoke extensively with Carson the owner and was so impressed with his acumen and manner. The curated selection is worth the visit as well as the gorgeous store and groovy vibe of the place. A style oasis!

I was very eager to check out this store on my into the city. I saw lots of interesting items on…read moretheir website. However, unfortunately they were not open during their posted hours, came back at 1pm which is an hour after posted opening time but they were still closed and no one was answering the phone. kind of unprofessional to not have some form of communication to your clientele when you will not be observing posted business hours, it's 12 PM it isn't like it's a 7 AM opening

saved my burning man fashion! highly recommend. good variety of unique clothes/accessoriesread more