POOR SERVICE AND DAMAGES!
ASP maintained my pool on East Beach for 4 years. The home is a vacation rental, so cleanliness of the pool is very important to our guests. On a number of occasions, the property manager received complaints from guests that checked in on a Saturday about cleanliness of the pool. The pool was cleaned on Thursdays. When the property manager called the owner of ASP, she was told not to call his cell phone on the weekend and was referred to the office. When she called the office, the call always went to voicemail. This led to a number of unhappy guests, some of which posted negative reviews on the home.
Add to the poor service was the fact that the chemicals were not maintained at the correct levels which led to having to replace the heat exchanger in the heater in the summer of 2016, then the entire heater again in 2017, 13 months later, at a cost of $4,200! Both the pool company that installed the heater and the manufacturer's rep of the heater agreed that the damage was due to improper chemical balance.
You might think that after being a loyal customer for over 4 years that ASP might take some responsibility and agree to cover, at least some, of the cost of the heater replacements. Instead, they deny any responsibility and have offered nothing.
If you are looking for a reliable pool company with integrity, my advice would be to look for someone else. read more