Asked for a simple drain survey and now they've vanished Asked for a simple drain survey to prove that the drains don't cross over into a different freeholder, the attended promptly and promised the survey results within 2 working days. No response to this survey on multiple attempts and it's been 2 weeks. read more

Avoid - carried out unauthorised work and charged me for it I hired Aspect to unblock a drain in my back garden. Their engineers spent a combined 6 hours working on it, costing me over £700. On completion they informed me that the drain had partially collapsed somewhere under another property's garden. We subsequently called out Thames Water who informed us it was "highly likely" that Aspect's engineers had caused the damage and that, as the blockage was outside of my property's boundary, Aspect, as a private contractor, were not authorised to work on the drain and should have stopped work the moment they realised the issue was outside of my boundary. Aspect's engineers are either poorly trained and do not know where they can and cannot legally operate, or they are happy to work on unauthorised drains and charge customers a significant amount of money to do so. My attempts to contact Aspect on this matter have been met with complete silence. This does not indicate of a well well, professional firm. If you are considering Aspect either as a domestic or corporate client, or considering working for them, I would strongly recommend considering other companies. read more

Absolute joke of a company, avoid like the plague. Turned up late, did FA whilst telling me what needed doing, sat in their van for 40 minutes writing a 'report' on ChatGPT, and charged me £527 for it. Cowboys in wrapped vans. read more

Awful. Paid over £2500 to have a gully drain unblocked (chemical treatment, pressure jetting). We were told this would work. 3 months later drain is once again blocked. What did the pumbers spend 2 days doing? Mostly sitting in their van. Waste of money. Now Aspect won't revist without us once again paying a fee. Avoid. read more

Very much a company to avoid. Having cancelled a booking, which they acknowledged, they have pursued me firstly for a cancellation fee (given I cancelled 5 minutes after booking the job, they have withdrawn that charge) but are now chasing me for the invoice for works that were never carried out, with a final demand (sent on Boxing Day) threatening to take me to court. Despite several communications they have yet to confirm any progress on resolving this. Do not touch with a proverbial barge pole. read more

Strongly advise you not to use this company. Worst experience ever. Communication is awful, they charge you for van spares not used and do not itemise materials used. Tradespeople are generally self employed and at a charge of £100 an hour do not hurry themselves, double up uneccessarily and don't seem to have the skills required. Although operatives who take the phone calls are polite they mostly fob you off and trade managers are non customer facing so sorting out any problems is a real headache. They do not generally respond to emails. You have to book using your credit card and they take payment of invoices on the day whether or not you are satisfied with the work or agree with the costs. They have a complaints policy and procedure but do not respond. read more

AVOID at all costs , worst company ever , rule of thumb work with cash in hand guys. Their support is the worst - they pass you around on hold endlessly , just to tell you some nonsense. They say they don't charge for time the enginner spends off site but then he was charging for it. They sent two people on two different dates, the first guy that came incorrectly diagnosed the problem so when the second guy came he said he couldnt do the work? The first engineer listed the parts i would need , the second guy comes without the parts and tries to get a collection fee for the parts. so i have been charged twice just for both of them to look around and stamp in my house. Not having it. Getting a chargeback through my bank. AVOID read more

My experience with Aspect Plumbing has been extremely disappointing -- not because of the quality of the plumbing work itself, which was performed to a good standard by a professional and courteous plumber, but because of the company's poor billing practices, lack of transparency, and abysmal customer service. I engaged Aspect for a leak at my property. The issues I encountered included: Being promised a specific arrival time which was missed -- and later discovering this time could never have realistically been met Being charged a higher weekend rate than was agreed at the time of booking -- this was only refunded after repeated emails. Receiving a quote that I believed covered both the remaining leak repair and some suggested preventative work (which I had agreed to). I paid a 50% deposit, only to be told afterward that the quote covered only the preventative work. A further invoice was then issued for the actual leak repair -- after I'd already paid, leaving me feeling cornered. Having the remaining balance of the quote for the preventative work taken from my card without my authorisation. I submitted a formal complaint in July 2025. Only after several follow-up emails and a phone call did I receive a partial refund -- an acknowledgment that some of the charges were inappropriate. However, I still appear to have been overcharged, and despite repeated and reasonable requests for an itemised invoice, Aspect Plumbing has failed to respond and has now gone completely silent. This kind of behaviour -- vague pricing, unauthorised charges, and then stonewalling when questions are raised -- is completely unacceptable. While I want to emphasise that the plumber on site was good, the company's management and administrative processes are seriously flawed. If you value transparency, fair pricing, and basic customer service, I would avoid this company at all costs. read more

I hired Aspect & Benham for a plumbing job, and it was the worst experience of my life. If you value your time, money, and sanity, STAY AWAY from these cowboys. * Lies & Deception - The plumber lied about the toilet not coming with a seat, then admitted it was just "bad quality." So which is it? * Fake Receipts? - The receipt he gave me had bank details that didn't match the supplier's. That's highly suspicious. * Rude & Aggressive Behaviour - The plumber barged into my home, was hostile, and tried to charge me £50 extra for his own mistakes. * Patronising Manager - The manager was condescending and dismissive, saying it was "just a 2-minute job" and cut me off mid-sentence while I explained their horrendous service. * Zero Accountability - Instead of fixing their mess properly, they refused to compensate me fairly and only offered a pathetic £10 refund. I wasted two full days dealing with these incompetent, money-grabbing jokers. Lesson learned: Cheap services = cut corners, bad attitudes, and dodgy practices. Don't make the same mistake. Spend your money elsewhere. read more

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I used Aspect to fix a leaking toilet and was left feeling scammed by the experience. The plumber was on-site for less than five minutes, yet I was charged their one-hour minimum rate of over £100. He also said I'd need to cover his parking costs, even though their website clearly states that parking charges are not passed on to customers. I had to contact the company myself to challenge this. He proposed using a sealant, quoting £32 due to a 60% markup, even though the product typically costs around £5. I assumed he'd pick it up as part of the visit, but was told that would incur an extra £20 collection fee. None of this was communicated beforehand -- had I known, I would have bought the sealant myself. He also made it clear the sealant might not actually solve the problem (?!). £100 for 5 mins of advice that i could've gotten from chat gpt and no fix. Make your pricing transparent up front if you want to retain any customers! I raised a complaint, but the company offered no refund -- only the chance to book them again, which is laughable. Stay away. I wouldn't use them again and recommend confirming all potential charges upfront!!! read more

Worst experience ever. I booked them to fix my walking fridge. They came 3 days later after 2 bookings cancellation. My fridge was working but because of the heat wave in UK I ask them to just clean and check the gas level. When an engineer came here the fridge was working and it was 6 degrees . I ask him to just clean and check the gas level. The next day my fridge stopped working completely and after a week without fridge they send me an offer for 2000 pounds. They claim that my fridge is old and they need to do a lot of job to fix it plus to change the type of the gas. Which probably was the reason why the fridge stopped working at the first place. Because they put wrong type of gas inside. Something that they never told me in advance. Because I would never take the risk to damage my fridge. And was working before they touched it. This is their fault and of course no one took the responsibility. I am not saying that they did it in propose but they can did it also. The support of the company is ridiculous. Instead to come and try to fix their mistake they are blackmail me in order to take enother 2000 pounds Be carefull with that company. Don't trust them at all. Of course I will take legal advise and action against them . read more

£600 QUOTE MORPHS INTO £2 672 CARD GRAB -- CERTIFICATE NEVER DELIVERED Aspect quoted our company a fixed £600 for an out‑of‑hours EICR (confirmed in writing 30 Dec 24). The timeline that followed reads like a cautionary tale: * 2 Jan 25 - engineer fails to attend, no notification. * 3 Jan - inspection completed; breaker left off, overnight power outage, perishable stock destroyed. * Next‑day certificate promised; only an unsigned draft emailed 8 Jan. Final version still outstanding. * 27 Jan - Aspect silently debits our booking card £2 672.64--over 4× the agreed fee. Invoice carries no description. Every call, email and WhatsApp seeking clarification has met silence. Aspect later claimed they "could not reach us"--phone logs show otherwise. A formal Letter of Claim has been issued and a Section 75 charge‑back is in progress. If your organisation values contractual certainty and payment security, think carefully before engaging Aspect. read more

Awful company. Booked in a survey and they didn't show up 4 times and didn't call or explain why. Never meet a less professional company.

I should have checked the reviews what was a small weep their so called technician clambered all over my expensive sofa instead of moving it or putting a dust sheet on it, then tried to avoid doing any serious investigation when he did he managed to cut into a water pipe without taking care, then I was asked to flush the toilet when he put some die in the water it absolutely gushed out like a water fall which means I'm guessing he's cut into the soil pipe will check with a real plumber. He made a load of mess no paper towels or buckets came un prepared at the end he sat himself on my stairs without a care like hes sitting at home for 10 minutes writing a silly report ! AVOID they are not professional just rude & clumsy i have not paid yet looks I will be sending them a bill after I check the leak in the morning myself it's 2.20am I can barely sleep with the stress this shambles of a firm has put me under. read more

AVOID THIS COMPANY AT ALL COST UNLESS YOU WANT TO BE OVER CHARGED FOR UNNECESSARY SERVICES AND THEM NOT BEING ABLE TO DETECT A SIMPLE STRAIGHTFORWARD LEAK. I contacted Aspect regarding a leak I had on my heating system. I explained that the leak was causing my boiler to drop pressure whenever the heating was turned off. Their "engineer" came out and spent about 10 minutes looking at the radiators and another 10 minutes doing brief thermal imaging. He then advised me that he could not find the leak so would have to use trace gas and that this would be £375 plus VAT for the gas and this would take around 3 to 4 hours labour which would be chargeable separately at £110 plus VAT an hour. I said to him I was not told that gas was a separate cost and I would speak to the office. I called the office and they said they do not tell customers about the trace gas charge as they may not need it despite stating on their website this was a vital method in leak detection. I told the lady I was speaking to that I was not going to pay their bill as I felt I was misled. Aspect then set up a recurring charge on my account as a means of taking funds from my account. I am currently £132 out of pocket. The only thing I received from Aspect for the funds they took from my account was an invoice and their "engineer" stating he could not find the leak. I called out another firm who clearly set out their charges and were totally transparent.Their engineer came out and within 10 minutes established I had a leak on a radiator valve which was surface level and you could see the water leaking out the valve. He was quite astonished that I had a leak company out and they did not detect the radiator valve was leaking despite checking it. Aspect is obviously a company who are not transparent and misleads customers. They seek to charge for unnecessary work in order to infIate their cost. If you are looking to be ripped off, then Aspect is definitely the company for you. If not, go with someone else. I would have given them zero stars if I could. read more

Stay away! Inflated costs and disingenuous company I am utterly appalled by the so-called service Aspect provided. Please, for your sanity, stay away - they will try to deceive and rinse you of money. Let me explain: Firstly, I booked in a leak detection report for the early morning slot. Engineer was delayed twice and didn't show up until late afternoon. No update from customer service. I had to call to chase myself and had rearranged my work day to be there. The engineer who showed up was friendly and nice, and explained everything in detail before telling me that it would likely cost £4,000-£5,000 to fix the damp issue in my flat. He said I would receive the report the next day. When no report came in, I chased up and the account manager answered as I asked if he could confirm the quote. He said the engineer quoted £7,300. I almost threw up. Demanding to know why, he couldn't give me a clear answer but did mention the mark-up from Aspect. A business that charges an extra £2,000-£3,000 just for their brand is not a business worth hiring. When I made it clear I would not pay this, he negotiated to £6,000. I said no and demanded to know why the engineer had told me one figure after a full inspection and now I was quoted this extortionate fee. He said he'd speak to the engineer and send over a full quote later that day. That was earlier this week and I haven't heard from Aspect since. Finally, I've been speaking to 5-6 companies, several of whom are experts in damp proofing and told me (after reviewing the report) that Aspect has been trying to pull one over on me. They offered far lower quotes, and several offered to come around and view the property with no survey to give a free quote. Two of them said Aspect has a bad reputation in the industry. If you read other reviews, you'll see many people say the same about Aspect. I am not an angry customer writing this because I want anything. I am writing this to warn others because I hope you don't get taken advantage of by this company. Go with a locally run company that cares. Aspect only wants your money and don't care if that means they have to lie or exaggerate to get it. read more

I spoke clearly on the phone on the services I needed (i.e. replace failed sealant material). This work was not done during the visit. The visit was planned at ~9am, then he changed it to 10am to 1pm, then he changed it again to 2pm to 4pm, then again to 4.30pm, then again to 5.30pm, finally he arrived at ~6pm or 6.30pm. I and my tenant were slaved to call multiple times and waiting forever from a customer center. I am then no surprised he didn't do the work agreed as he arrived so late. The following day he said he was going to write straightaway the recommendation on next steps. I never received any recommendation. However, they have chased me for payment for ghost diagnosis services that I never requested who recommendation I never received. This company is clearly a scam. Never attempt to use their services read more

We contacted Aspect due to hidden leaks, expecting professional support. Instead, we experienced the following issues: 1. Unauthorised Payment Payment was taken without our consent, despite requesting the invoice and payment link first. 2. Gas Pipe Damage. It is unclear how engineers looking for a leak are able to cut a pipe instead. We were told this would be documented and time deducted, but neither was done showing lack of transparency. 3. Overcharging Time billed does not match actual hours worked. They inflated the hours at the property as both engineers added 2 hours while doing nothing as the gas engineer repaired damage they caused. ( yes, they sent 2 engineers and paid hourly both of them) 4. Unauthorised Use of Materials A second gas cylinder was used without approval. It's unclear if it was even necessary. 5. Poor Communication Despite follow-ups, complaints about the poor service and issues, they did not take any action. read more

scam of a company told me multiple times that their engineers carry 25000£ worth of equipment and when the engineer came he said there were charges for using them!!! he agreed to cancel the job and waive the charge which was confirmed to the office on the phone at the time with the engineer- company still charged me many days later. Refusing to send me the recordings. Now with CC company AVOID - USE DYNO OR GET BRITISHGAS COVER - MUCH BETTER VALUE AND TRUSTWORTHY WITH A BIG COMPANY CUSTOMER SERVICE FOR ANY ISSUES Date of experience: 31 March 2025 read more

Dishonesty and theft. CRIMINALS‼ we requested they investigate water dripping from a second floor overflow pipe. They spent 9 hours on site checking drains, boilers etc creating a fake timesheet. They then said the water was coming up from under a patio slab! They left the drip, rinsed us for over a £1000 then took of. I wrote and phoned them repeatedly to give us our money back after such a blatant fraud. They dodged all emails and phone calls and kept our money and never returned to the property. This lot are criminals. If Aspect wants to sue me for this review, I'm happy to see you in court. read more

do not use. they overcharged and put you in a very uncomfortable situation. promised a certain price then left you with no option but to pay 5xs what they quoted on the phone. no one responding to calls or emails . read more

tldr stay away from this company i hired them after I got a notification from Thames water that there is a leak in the property it's a standard 3 bedroom house. I did a basic test which ThamesWater suggests and found out that the leak is in the supply pipe. I hired them to find the exact location. The engineer took 1.5 hours to confirm the very thing I had already done, he then told me there will be extra charges for tracer gas and it's charged for per day of usage which I agreed to. He ran the test for 2 hours and found the probable leak area. He then spent half an hour writing a 10 line report and I was charged 900 pounds. 100 pounds per hour ex VAT + gas charge. I was at loss of words since just the detection in a small 5m pipe in the drive way cost me this much. But the real kicker was next day when they fixed the leak which was at the joint of supply and mains as the adapter was leaking. The whole leak fixing work was 4 hours but they spent 1 hour to get the part and 1.5 hours to write a report plus 1 hour testing time. The whole thing they somehow stretched to 8 hours. On top of this they landed a bigger blow by saying I have to pay hourly for 2 engineers despite mentioning no such costs to me before starting the work. Their website very clearly mentions the whole leak detection charge and I was assuming the invoice would be at that rate 100pounds+VAT which is quite high but I agreed to pay. The gas charge was applied on second day as well, all in all they used the gas max for 4 hours but somehow I have to pay for two days of usage. Cost of the whole thing has come out to be 3k. Another company gave me a quote of 1k to replace the whole pipe in the drive way + 250 pounds for fixing the driveway back. I feel gutted, i have collected all the evidences SMS, email and video recordings and I am planning to challenge them in small disputes forum. Absolute leeches. read more

Aspect appear to have trained technicians to perform the work that needs to get done, especially in an emergency. However, don't expect a "full service" offering from them. It's now been almost 8 months since the work was carried out and whilst Lucas, the head technician promised to support us in any insurance claim, we find ourselves begging for information with help to support the insurance company's constant queries. We are out-of-pocket almost £8,000 and racking up credit card interest daily. Aspect have preyed on a vulnerable situation, charged above market rates without providing sufficient support to assist in recovering those costs, as promised they would do. I wouldn't trust Aspect's word and would never recommend them to anyone either. We intend to take this matter to the Citizens Advice Bureau and relevant trade bodies. read more

Warning: Aspect Is a Complete Scam--Avoid This Company! I've dealt with Aspect four times in the past year thinking they might finally get it right--big mistake. My latest ordeal has been the worst of all: * Technician Takes Payment, Leaves with out fixing the issue: Since Tuesday, I've had no working shower despite paying in full. * Endless Runaround: I've repeated the same story to at least ten different agents. Every time I asked to speak to a manager, I was told "someone will let them know"--but of course, nobody ever did. * Andrew's the operations managers appalling Unprofessionalism: After days of silence, Andrew finally acknowledged my complaint. He acted sympathetic, promised to "take over," and assured me he'd call back at 1 PM yesterday. He never showed up. No call, no email, no text/ * Radio Silence & Broken Promises: Since Andrew's no-show, I've called, emailed, and chased him repeatedly. He blatantly refuses to respond or offer any solution. * Total Disrespect: Aspect doesn't just fail at their job--they refuse to even treat you like a human being once they have your money. I'm living without a functioning shower on a Friday afternoon thanks to their incompetence. Andrew clearly has zero regard for professionalism or customer service. If you value your time, money, and sanity, stay far away from Aspect--and especially don't trust management to follow through on a single promise. This company is a sham; they'll charge you, ghost you, and leave you high and dry. Avoid them at all costs. read more

We chose Aspect for non-invasive leak detection for a water leak that we couldn't find. They were here for 2 hours and said they didn't have enough gas to detect its location, so came back with more the next day. They still couldn't find the leak after 5 hours so we asked them to stop (mindful of their advertised charges). After all of this THEY TOOK £900 FROM OUR ACCOUNT THAT SAME NIGHT WITHOUT OUR CONSENT. They only had card details for confirming the booking appointment. In summary, they lifted up flooring in areas that the leak was not (so were invasive) they didn't find the leak, they charged us for the gas used (didn't tell us that was an extra cost) and the wasted 2 hours in the first place, and then charged an extortionate amount for the pleasure with no forewarning that it would be that much nor that it would be taken from our account. This all occured in June. All follow up correspondence to complain or try to escalate the complaints have been ignored or fobbed off as a "pending case". We are now nearly 3 months in with them continuing to ignore our complaints or acknowledge their wrongdoing. It has had a huge financial impact on our family as you can imagine. read more

If I could give zero stars I would- see the other bad reviews! We booked a plumber online and paid in advance for the hour, fine. When he got here, he did some dubious at best diagnostics, then faffed about for a few hours trying to connect to some system on his laptop and left, without having fixed or even provided diagnostics to us. Where this gets worse, is that they then CHARGED us for the few hours of faffing on his laptop, AND then added a cost "in two halves" according to their customer service for "grouting." We kicked up a fuss and got the few hours of fiddling about sorted out (partial refund), but no explanation for the rest of the charges. So over £400 for a guy to come and look at our sink and leave (I can completely understand the cost for bringing a plumber out/an hour of his time for making it to our house- I'm not disputing that.) To summarise- we had a plumber come out, look at our sink, give us a "diagnosis", faff for twoish hours and then got charged over £400 for this (inclusive of the initial cost to get the plumber out to us.) Absolute CONMEN - avoid. read more

terrible customer service and really disingenuous disclosure about costs. 3 weeks after querying a bill I still haven't received a single response from Asocet over a bill. I would not use them again and discourage other from doing so. read more

Billing and works a nightmare Billing was a nightmare, office admin team uncontactable or not willing to work with us to address billing enquiries. Our front path was put back poorly after carrying out leak detection works and we were overcharged every day they were here by a couple of hours, all logged on our doorbell cam but Aspect have refused to cooperate. After 3 months I have given up, moving on, money lost, too much stress will never use again and I suggest you don't either! Plumbers themselves were friendly but not experienced, ones we have had since did far more tests/knew what they were talking about. Felt like a cowboy tradesmen operation the entire time, flurry of confusing invoicing emails sent out every day from them, their admin system is a shambles. All issues remain unresolved. DON'T TOUCH WITH A BARGEPOLE. read more

Appalling from start to not even finish. Plumber turned up after allotted window 8-12. I was told this would be fixed all in the same day. Any parts they don't have in the van, the job time would stop whilst they go and get the part and come back and finish. Almost immediately upon arrival he insisted on taking tiles off the wall. I had to get my electrician and handyman contact (who has assessed what the job needs) to talk to him. He had to help guide the plumber to understand the type of shower he was looking at (he hadn't worked out it was ceiling fed), and was about to take tiles off the wall and start fiddling behind the back which would have cost a huge amount to rectify and for no reason as nothing was behind. Then he left the job and we haven't heard back. He had promised to get us quotes. I have sent emails to Aspect asking what is going on. I have had no replies, just continuing to send me bills for £153. For doing absolutely 0. No advice guidance, no quotes or rectification work that was promised. 7/10 I have sent the office emails with requests for quotes . I also called them and spoke to Dishen he advised me that I would get a call back within the hour and be provided with quotes. I have not received a call back I have no quotes or written responses. I took advice to formally write to them outlining breach of contract. Instead they continued to pursued me with bill reminders putting me under pressure to pay. 10/10 I got an email back for the first time and was given a promise of a quote by the end of the day. That didn't happen. No quote received. It's a series of failings that isn't acceptable. 12/11 they sent another threatening email for a final demand for payment i am being pursued further to pay under pressure when the contract has been broken and i have written to them formally to serve notice that the contract was breached. I will have to report them to trading standards and take them to court to get my money back. read more

Rip off and scam! I booked a dishwasher pre setup, meaning I needed an extra water supply and a waste water plumbing, clarifying plenty the appliance was not on site and at the time of the booking I was reassured it wasn't an issue. When the plumber showed up only carried out half job, refusing to complete it because he was missing the dishwasher and it needed it to determine where the waste pipe from the dishwasher was so he could then drill the whole into the wall to connect the plumbing, which is utter nonsense since the pipe attached to the dishwasher is flexible and designed to fit into any kitchen regardless that the plumbing is on the left or on the right. The assigned location was specific and the argument irrelevant as he was able to do the first part of the job. Well, after 3 hours, 60% mark up on the material supplied and much stress and disappointment, I was left to digest the bill for an incomplete job and forced to book a second visit for when the appliance would be in. With hindsight I am starting to realise it was just another excuse so I could be charged for the installation too. I tried to reason with the customer service team expressing that since the initial job wasn't carried out fully I shouldn't be charged for extra labour hours willing only to pay for the overpriced additional materials needed. Unfortunately I found myself being passed on from department to department without finding any support. Advise? Look somewhere else, they can't be trusted. read more

Absolute shocking conmen. Came to detect leak, sent inexperienced plumbers who were only there to milk as many hours as possible. Did a total of 10 hours and took over £8,000 from my credit card without asking or even sending an invoice! Won't respond to messages. AVOID theses cowboys. read more

DO NOT USE THIS COMPANY!! They over charged for a job and took payment without authorisation! Have not been helpful i reaching a dispute and have awful customer service! 2 engineers where sent out for a leak detection and they took twice the expected time. The report which was then given 2 weeks after does not match the time frame and what I am being billed for! The client witnessed them on several occasion not doing anything in the property. Worst experience and frankly they a thiefs!!! STAY AWAY!!!! read more

we used this company to help find a leak in my small one bedroom apartment 13 hours and £1600 later they still have not managed to find the leak and seem completely incompetent and being able to do so. It would seem they like to take as long as possible so they can ring up the bill on the hourly rate without solving the problem. They took money from the credit card without authorisation the problem is still not resolved and when we try and communicate, you get no response. The problem is still not resolved and when we try and communicate, you get no response. A very poor and expensive and frustrating experience read more

We needed some works done at a rental property and I thought I would give Aspect a try. When I received their quote it was eye-wateringly expensive (over £8k to fit 4 fire doors, re-varnish a kitchen worktop and a couple of other small jobs). Despite that, we went ahead, thinking that at least the works would be done right, by a professional company. How wrong we were... In short, 3 of the 4 fire doors were fitted with gaps that don't meet requirements (thus rendering them useless), one has a lock that doesn't work and the kitchen worktop looks like it has been done by an amateur. Shockingly poor quality for the amount they charged. They also took the remaining 50% of the invoice from my credit card without approval, which is frankly unbelievable. I have now spent the last 2 months being repeatedly fobbed off by their customer service team. Their policy seems to be to keep denying everything until you eventually go away. I am now looking at reporting them to trading standards and seeking a chargeback from my credit card company. I feel completely ripped-off and certainly won't be going anywhere near them again. read more

I requested a simple job to be completed and booked an engineer for a noon time slot. However, no one turned up until 7 hours later, I was informed that I'd only be given 1 hour at day rates and any further work would be an out of hours rates. When the plumber did arrive he refused to do the work, which was to remove an existing radiator from the system (so I could re-decorate) and that the whole system would have to be drained, the rad removed, refilled and then the system rebalanced, all of which would take 4-5 hours. The would have meant the job would have cost £750 to remove 1 radiator in my house. I therefore sent the engineer away as this was unreasonable and in fact, completely incorrect. However, I'm now being charged £102 for a call-out fee!! Having contacted Aspect directly several times, Ella Syson, Trade Assistant is demanding I settle the bill, which I dispute. Aspect are clearly in the business of collecting as much money from clients as possible and not in an ethical and honest business. read more

Poor rating. Poor service more time spent making multiple trips to Screw Fix, asking about my insurance policy, using the toilet and covert intimidation tactics. I was intimated to write a positive review and pressure to make payment. No clear information on work done. Outrageous charges. The company clearly failed to fully explain what work was carried out. They changed the stop cock and fitted one which dies not meet the required regulations. After paying out a large sum, I still have the problem they came to fix. They should not be allowed to trade read more

UPDATE - AVOID THIS COMPANY LIKE THE PLAGUE Following my 1 star review dated 8 December concerning a leak detection operative who tried to pressurize me into accepting a quote for a refit of my leaking mains pipe (quote was £13,000+), this is the ridiculous and untruthful reply I got from the company: Good morning, I am contacting you in regard to regards to case number 00153758. I do apologise for all the inconveniences caused. I can confirm that majority of our clients are covered by insurance. Our engineers and the office will always help with your insurance claim. We always advise contacting your insurance before the works go ahead to make sure you are able to cover. I can confirm that our field manager. You were not charged for my field manager attending. Our field manager does site visits to ensure jobs are being undertaken correctly and to make sure everything is running smoothly. Our engineer found the leak in a very short amount of time and all the work conducted undertook the correct protocol. He had also put in a quote for you. I do apologise that it wasn't within your budget however the quote had to cover all of the costs necessary and we were not able to reduce it any further as we had already cut the costs as much as we could including a discount. I can confirm that Aspect do charge up to 65% on parts and materials which is subject to our terms and conditions. We had also processed a 15% discount off of your reactive invoice. If you would have chosen to accept the quote, then we wouldn't have charged for the trace and access. My manager did try and call you a few times to explain through the charges of the reactive bill and the quote but could not receive a response. I do apologise that you felt threatened, I can assure you that our engineers would never mean to make you feel this way as we only wish to assist you and ensure that the problem is fixed. Please let me know if you have any further questions and I will be happy to help. THIS REFIT HAS NOW BEEN CARRIED OUT BY A LOCAL COMPANY FOR £1870 + £150 TO RELAY MY ARTIFICIAL TURF In addition I contacted Citizens' Advice who take seriously an elderly woman being pressured by deceitful tradesman, and they have progressed my account to Trading Standards. read more

Avoid this company at all costs. They are shockingly useless £1,000 to do some sealant and put up a curtain rail - if I lived in the country I could have done this at my tenanted property myself in a couple of hours. They also did the job badly and left 2 giant holes in the bedroom wall. They claim they filled them in but I have photos from 20 mins after they left showing that was not the case. 6 weeks of calls and emails resulted in only £350 being refunded and experience of some truly useless customer service. read more

DO NOT BOOK ASPECT - 0 STAR REVIEW *will send multiple quotes, with duplicate work and costs *will arrive late and/or without the neccessary equipment for the job *will delay completing the job *if you challenge the work done; their professionalism; or anything else, they will ignore you and then threaten legal action until you pay (even if costs are unapproved and unjustified) read more

Exaggerated time charges are standard practice. I had a carpenter take 3 hours over an hour's work. He arrived late then spent the first 10 mins talking on the phone. There were multiple trip back and forth to the van to 'get materials' but at one point the guy was away for 45mins. Sure enough I was charged for the entire time they were there. They did not provide a timesheet at the end of the job, and there was no invoice before money was taken from my account. But the worst part was the Customer Services Manager who I finally managed to speak to after six weeks of chasing. He accused me every step of the way for bringing this upon myself saying I was responsible for making sure the contractor was working. I had to provide CCTV footage to prove he hadn't worked. So aggressive and unprofessional. Sadly seems common practice read more