Rip-off, thieves, don't use I had a leak detector booked for 10am, who never arrived. The phone support team first assured me that he would be there at 12pm, but despite various phone calls the person was still not that at 3.30pm. The booking was rescheduled for 9am the next morning. When I finally got to speak to the engineer, he told me that the work that needed doing would take a minimum of 5 hours, despite the phone team having assured me previously that it should take 1 hour. That brought the bill up from just over £100 to £400. When I complained they told me the best thing they could do was a 10% discount, for which I still haven't received confirmation via email. Don't use this company. The people you can speak to on the phone have no idea about the work that you're booking and will lie through their teeth. Better to book from trades people directly. read more

The Aspect electricians (Eugene Herbst) demonstrably scammed me out of £2,000 by making up an issue that didn't exist, the back office (Brad Glendinning) nevertheless backed him up. Stay away from Aspect, some of their employees are scamsters. They take advantage of the fact that ordinary people lack the knowledge about electrical issues to be able to judge whether what they say is correct in order to "take them for a ride" i.e. billing large sums of money for issues that do not exist. Here is a timeline of the events: 1. we had an issue with our electrics (some light switches didn't work) and I called Aspect. They sent their electrician called Eugene Herbst who attended and ran some tests. 2. Eugene said he temporarily fixed the issue but that there were some bigger issues with the underlying electrical system so he recommends him coming back the next day to conduct a standardized test known as EICR Electrical Safety Testing, which I agreed with 3. the next day Eugene came back with another electrician (clearly a friend of his). They spent the entire day running tests for which they billed me two full days of work which amounted to about £1,500. At the end they said that there was still an issue that they weren't able to fix namely an "open neutral circuit" which resulted in an unsatisfactory EICR certificate. They recommended that they come back *again* to trace the open neutral. Since tracing an open neutral really hard, both of them would need to come back again and it would probably take them a full day again. All the way through Eugene and his colleague were extremely friendly with big smiles, cracking jokes etc. 4. Aspect wrote a report clearly identifying the circuit that supposedly had the issue, namely circuit number 6 which was marked as "rn open circuit" in the report 5. After they left, I phoned the contractor who had originally installed the electrical system not too long before that to let them know about the issues and forwarded the Aspect report. He said he'd like to send his own electrician to take a look and I thought it wouldn't hurt to get another opinion. 6. the other electrician came back and looked at the electrical board for 1 minute, specifically the supposedly problematic circuit identified in the Aspect report and said he had no idea what Aspect were talking about regarding the supposed open neutral issue. Instead, that circuit was clearly fine and he wrote a report saying so. The other electrician said "Open neutrals don't just disappear by themselves so there's a chance the Aspect electricians just made it up to take you for a ride". 7. I then called Aspect saying that they should please come back under their call back procedure. Eugene Herbst attended again. I explained the issue and made sure to look over his shoulder to see what he was doing. He became quite nervous and then said, quite sheepishly, "I'm really sorry we must have made a mistake, there is indeed no open neutral". He then disappeared rather quickly. 8. I asked for the EICR report to be updated to include the new information and to remove the open neutral issue and to update the certificate from "unsatisfactory" to "satisfactory". Aspect were extremely reluctant to do this and I had to call back about 5 times for them to do this and it took two weeks to get the updated certificate. 9. The total sum of money I paid Aspect for this was £798 + 660 + 342 + 171 = £1,971. 10. *Given that open neutrals do not fix themselves and that (according to the other electrician) it is very unlikely to mismeasure these electrical flows, to me the only possible conclusion from this experience was that Eugene Herbst and his colleague indeed "took me for a ride" and tried to generate work for themselves for an issue that didn't exist. 11. I called up Aspect and demanded to speak to a supervisor to whom I explained the situation. I suggested that they may want to think about refunding me the money for the EICR test which was for an issue that never existed in the first place. The supervisor (called Brad Glendinning) said he needed to speak to Eugene. After doing that he called me back to say that he thinks that, wait for it (!), the most likely explanation is that there really was an open neutral to begin with (i.e. Eugene did not make a mistake) and that I hired the other electrician to fix the issue and that I'm now just trying to get out of paying the bill. They therefore would not refund me any of the charges. Oh the audacity! Overall, this was one of the worst experiences with contractors I've ever had. It's rare that it's so clear that you're being cheated and there's just nothing you can do about it. The only advice I can give: please stay away from Aspect. I am sure that not all of their employees are as dishonest as Eugene Herbst and Brad Glendinning but there are definitely some bad apples. read more

Taking these guys to Small Claims Court as they are dishonest and useless. They overcharged me for work they didn't do, where called out by my insurers and now refusing to charge a breakdown. Everyone there just passes you on and nothing gets sorted. I am taking them to Court and can't wait to get this settled fairly. See you there. read more

Absolutely the WORST. DO NOT USE THIS COMPANY!!!!! We spent our entire weekend waiting for a plumber to arrive who kept getting diverted to other jobs, and rather than having Aspect ring us to let us know, we sat waiting for the plumber to arrive, and it was only when we rang in that we were told that they had been re-assigned. Kept getting pushed back by hours and then by days. It was only when said I had found a plumber elsewhere that they magically managed to divert a plumber to me to arrive and said they would give me 10% off the bill for the issues I had. Then the final bill did not take 10% off, and I was chased on paying the amount due without having this 10% taken off. Tried to speak with a manager and was constantly told they were "in a meeting". It is a real shame as the plumber who came eventually was capable, but I will NEVER USE THIS COMPANY AGAIN!!!!!!! Horrible management. Plumbers should go elsewhere as they are not making the best use of your time and I bet your income will be affected by that!!!!! DISPICAPBLE!!!!!!!!!!!!!!!!!!!!!! read more

This company is immoral in behaviour - please refer to the Glassdoor reviews from former employees who reveal that the company's standard practice is to convince people to agree to hourly rates, and then require that operatives take an excessive amount of time to carry out jobs to make more money. Operatives are indeed told off if they take only a day on something which could have been stretched out. This is what happened to me - an extremely simple job was stretched out to 4 days, costing an astonishing £5,000. Money was stolen out of my account without my permission, to the extent my card was blocked. I asked Aspect to stop taking money which they agreed to verbally - but then carried on doing anyway. The operatives were painfully slow, we caught them taking calls, disappearing for hours, having excessively long smoking breaks. They went on four trips to get parts which they'd assured us they already had. The parts were charged plus 60% mark up. Another immoral action they are well known for is insisting that a simple job requires 2 or even 3 operatives, doubling or even trebling the financial cost, when one operative could easily have done the job. They use all these tricks to make money from nothing, fleecing innocent customers. We all need to stand up to this immoral company. read more

A complete rip off! They invent the price of parts and charge 6 or 7 times more than any regular plumbing merchant or plumber would charge. They fitted a new toilet cistern. They left the wall in a mess and charged over £500 for the nightmare work!! They don't even deserve one star. read more

don't ever use this company all promise no delivery yet want top dollar booked a job as they said they could do it in the time requeste, delay after delay waiting around for hours. yes they keep you informed but never turn up. avoid at all costs. read more

Scam company that can't provide recipes or other evidence. Don't show up on time. Giving outrages quotes for work that don't need to be done as a scam. I requested them from start to silicone a shower and they didn't bring silicone and charged 60 pounds for collecting it and 80 pounds for material. Absolute scam company, AVOID. read more

avoid - gave 50% over phone on my card to secure job - at the exact moment the work was finished they took the other 50% from the same card UNAUTHORISED. Managed to get the cash back but the job they did was not good and problem still exists. They refuse to come back and investigate their own work until I pay them the balance. I will most likely need to take them to small claims court too! FRAUDULENT COMPANY read more

KEEP WELL AWAY FROM THIS LOT! Took £528 from my account for a leak detection job that was not completed. Aspect now ignoring my calls and emails after I sent them a full report and cctv footage of their so-called engineer lying and telling me that I needed a new boiler and further recordings of him admitting that he had lied about the boiler. He also wanted to come back with another engineer and spend another full day doing further "investigations". He kept talking to himself, shouting and swearing whilst he was working, as well as spending time in his van smoking and on his mobile phone. Another engineer found the leak and was able to repair it in a couple of hours. I have yet to receive a report or even see an invoice for all the money they have taken. When you call them they take your credit card details, and my credit card company advised me that they actually set up a "continuous payment transaction" which means that they can take money whenever they want. THEIVES! read more

An abysmal service I would not wish on anyone. An abysmal service I would not wish on anyone including the following: Unauthorised deductions taken from my wife's credit card - outrageous. They still have unauthorised monies! Being late and then charging us the later hourly rate - irony is dead; Zero customer service - no-one calling us back. Hiding behind obscurant t and c's 5-6 odd hours and £900 later not finding the leak with the plodder they used. The decent plumber we used afterwards found it within an hour and a half! NOT turning up at 8am. Being told they were a few minutes away, No one at our house by 9.30am. Giving us a 4 hour window for a manager to come round - we work. What is he going to do anyway? It is all a run around. Disgracefully being put on hold to a scheduling department when the plumber had not turned up by nine. Basically they do not care. They just want your money. Push you from pillar to post. They are good at three things - fobbing off, being late and putting you on hold. I asked them to refund our money : they will not. I will sue them now. read more

Avoid at all cost!!!! Wish there was a button for negative stars. Wish I had read the reviews about this company before I called them. One engineer arrived on site and claimed he could not do the job without a colleague who was conveniently 15 minutes away. Because of the pressure of the machine to use the water to flush the pipe (which one person from a different company was able to use when the issue recurred shortly after). They falsified their time on site that they invoiced for, charged for over £180 to put some drain solution down the toilets - two little bottles that barely had anything in them. The job was to clear 4 toilets (3 children's toilets and one adult toilet) on 9 metres (about 9 big steps if you stretch your legs) of pipe that became blocked due to flatness of pipe. Original person charged £552 for his time and colleague charged £418.80 for his time - so a total of £970.80 for clear 9 metres pipe. Even though we have CCTV which clearly showed that they falsified their time, took an hour lunch break each off-site, and wasted time sitting in their vans on their mobiles phones and reading a book, etc and we presented all the information to the company they have done nothing about it. From the reviews it would appear that this is something that they do regularly. Avoid at all cost.!!! They rely on the fact that people get tired/frustrated or are too busy to follow-up properly with the courts to continue overcharging for services. read more

Our boiler started playing up and after investigation by an engineer from boiler service company, we were told it is probably due to the leak under the floor. Found this company and booked them. Engineer showed up just after 8am and started his investigations. The work was carried up very slowly, specialist taking his time. Using the infrared camera he has discovered a patch under the floor but said it is due to the air circulation in the small room it was detected. He continued with the work draining system, bleeding radiators very very slowly finishing just before 5pm. He would have continued longer but we needed to leave home. The company charges you per hour so we ended up with the bill over £1300and the "specialists said it is boiler's fault and there is no leak. A few days later we woken up to downstairs full of water, flooded neighbours. Asked another company to come and fix it and surprise surprise -leak was exactly where the aspect engineer has ignored the patch of heat. Upon contacting Aspect i had a general reply saying basically not their fault. The other company we have hired known of Aspect and said it is not the first time they heard about problems with them. Avoid - they don't know what they're doing and are very expensive. The other company we hired to do the leak investigation quoted us for all the work upfront for £650 read more

Please do not use this company, they charge you for work that was never quoted and if you question their charges they threaten you with legal action. I have been trying to sort out charges for over a year to work that was very very poor, so please do not go through what I went through and just read all the other very bad reviews that have received on very many website. read more

AVOID AVOID AVOID! They're absolute unprofessional! They make up huge extra charges on the spot! They waste time on purpose! they don't even come with the correct equipment initially. I had to pay £102 for absolutely no work done! I wanted to cancel the job because the guy who came was so unprofessional and shady! Don't be fooled by the reviews on the main page. IT'S BOTTED REVIEWS! Avoid this scam company please!!! read more

Do not use this company! The engineers will work slow, and stall the job in order to charge you more... An engineer came to switch an oven over. He was painfully slow, walking back and forth to the gas meter like a snail. The job was done in about 40 minutes (and quite honestly could have been done in much less) but he filled out the paperwork after so slowly and stood there on his phone in my kitchen for about 15-20 minutes. Since the company charge you £50 for half an hour, I realised what he was doing and asked why he was standing there. So when he thought enough time had gone past the hour (around 10 mins), of course he announced he was charging for an extra half hour (so total £150). Shocking! And in this time, he'd drunk a cup of tea I made him. Despite this, the company continued to take £150 from my account without my approval and have ignored all my requests by email and telephone to give me back my £50. I've never felt so angry at a company! Utter day light robbery. I will never be using Aspect again and will advise you not to as well. Most expensive cup of tea I ever made... read more

I took the morning off work as I had booked a carpenter to come to my address but they didn't show up. Had a phone call after this with Aspect and they didn't have an explanation and offered nothing to make amends. Would strongly advise going somewhere more reliable. Complete waste of time. read more

Aspect Maintenance Services Limited, E7 Barwell Business Park, Leatherhead Road, Chessington, London, KT9 2NYAspect They are a complete ripoff they spent hours doing nothing knowing that they get paid and knowing that there was no way to fix the leak anyway It is a complete ripoff. It's a scam from start to finish. I asked them to come and detect a leak in my central heating which made the boiler pressure dropped down to zero every 24 hours or so. I explained to them that i have tried everything else. no one could find the leak as it is an old concrete flooring. They said they could spot anything up to %99. No matter what the floor was. They charged me over £1000 for 6 hours for a job that they knew from the start they couldn't do. I was so stupid to believe them when they said they could detect any leak. No matter the floor. After 3 hours of doing nothing just waiting for draining the water out of the system they inserted gas onto the pipes claiming that their machine would read any leak now. After another 3 hours pretending to detect a leak of gas through the hand held monitor they said that they needed two engineers to work at the same time and they needed two capsules of gas. It was whole a big scam pretending that they are doing something whereas from the beginning they knew an old flat with old pipes underneath a concrete floor it is very unlikely they found any thing. The engineer blamed the membrane under the concrete. They should have known what to deal with. They charged me near £200 for spare parts. I don't know what parts they used. He never told me about replacing or using any parts. They are cheat. Never ever use them. I am happy to share my experience with other people. They are cheating and thriving on your desperation. When I called next day to complain they said that i had no option but to get two people booked and paid £1000 a day for each engineer for as long as it takes and the guy hung up on me. Date of experience: 16 December 2022 read more

Stay away from this company they are a farce and will steal your money! In order to book with them you will need to give them your credit card details over the phone before the engineer attends the site. They promise you a time slot for their engineer arrival but they do not fulfil their promise. Their engineer arrived 5 hours later than the time slot they promised. Their engineer did not solve the problem he was meant to. Not only he did not fix the issue, but also gave us a wrong advice and tried to rush us into commit to a full day job. Job that would have not fixed the issue which was confirmed by another electrician we had to call on Monday. Their engineer was on site for 1.5 hour but they charged us for 2.5 hour. We have been trying to solve the issue of the overcharge with them for over six weeks. Each time you call them they give a new version - a very skilled staff of story tellers. We got lies after lies since we started this horrendous path with Aspect. Be also aware that they will charge you according their van tracker and the length of time the van is parked outside on the road of your property, not the length of time the engineer spends in your house. The engineer was inside for 1.5 hours but as he left his van parked for longer they ended charge you 2.5 hours. This was not publicised in their website nor was been told to us, A real legalised scam. They will not fix your issue, they will overcharge you and you will end up stressed, exhausted and very disappointed. For your sake stay from this company they are a farce and they will steal your money. read more

one of the dogy company. dont give them you card details at all for when booking coz they will take money of your card without your consent and will take as much money as they want. so dont give them card details ask them straight thwill pay on invoice. their so called engeniers will waste time deliberly to make money £110 plus vat onedays work will cost you 8 hours £1205.00 they will insist you to have two engeniers. do not agree to have two engeniers coz cost will go to £2410 for the day. and with me after two says they didnt find the problem at all and my card was swiped without my knoweldge. i was charged for when engenier forgot gas bottle and his lunch break aswell engenie was gone away for nearly two hours but i was still charged. then second day their manager came with other guy no leak found disnt charge me for day 2 and agreed with me to charge for 6 hours for day 1 which would have been £792.00 but still was charged £941.31 do not use thes dodgy company at all seach for your local plumber electrician or any other handy man if u need. this company is only here to take money feom your pocket. dont give them your card details at all at all at all. I was confirmed on call that if they dont find leak (problem) i wont be charged. But still my card was swiped for £1205.00 please people find your local trades man rather then ASPECT. Or please read there reviews before booking them. read more

I wanted a serious company to sort out a leak from the shower, and opted for Aspect. Even before they sent someone, I had to give them my credit card details, which was odd. They sent a guy who seemed nice and honest, and somehow convinced me (yes, I am that stupid) to pay £ 3000 for redoing three plaster walls, putting new tiles and resealing the tray (which we did only partially). The job took like 15 hours and after it was done and paid for, it dawned on me: I paid £ 3000 for this?? I spent days dealing with the imense guilt of having accepted this price - and with the anger. How could someone charge that amount knowing exactly the work he was going to do? It was just immoral, dishonest and deceitful. read more

Avoid at all costs.. We have had no heat for a month. Useless customer service, there seems to be no communication or organisation within the company - totally mismanaged and extremely poor service. I won't bore you with the details. read more

I didn't think it was possible but Aspect have failed to deliver yet again. Roofing works completed in November 2015 are giving me problems 7 months later. There is a persistent leak and a some cement has fallen off. I contacted Aspect to get them to honour their guarantee and was told that they would charge by the hour to check it out and carry out the work if they didn't deem that the problem was their fault. When I showed them the picture of the cement that had been put their by their roofers, I was told a project manager would be in touch. A week later I haven't been contacted by anyone. It's like trying to get blood from a stone with these people. Avoid at all costs. read more

Further to my last posting, William Davies, Managing Director of Aspect Maintenance contacted me by phone and offered me.........a payoff - some money back (but not full compensation for all my expenses, time wasted and aggravation caused by Aspect's appalling work), in return for removing my bad reviews - so, more of a self-serving bribe than an upstanding, remorseful apology! I am not surprised by his unscrupulous behaviour. I felt completely ripped-off by Aspect when my independent contractor took less than a day (costing £240 at current rates) to do, more or less, the same work that two of Aspect's men spent two doing (costing £1920 at current rates) a whopping difference of £1680!!!! I thought I was paying for quality when I appointed Aspect at £80 per hour, but the truth came out during the court process, when I was informed that the workmen only cost £20 per hour (which possibly explains why they were so inept). In future, I will always use a reputable independent workman, where you pay for what you get and are dealing directly with the person doing the work. If for any reason, you still are considering Aspect Maintenance, I would strongly advise you to take lots of photographs (before, during and after your work), correspond in writing, get a breakdown of prices on your quote and an estimate of how long each part will take, get a third party to check the work if possible (to ensure that building regulations are complied with and that you haven't been ripped off) and do not pay until you are completely satisfied with the work. If you have any problems, contact Consumer Direct for advice. read more

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Simply put, they did the work and it works... How they did it was not on and x2 the price i should have been charged. This should have been 2 hours tops. I ended up paying over 6 hours. After they turned up without the asked for parts... not only that but hey didn't change the valve as requested so they came back. Aspect are not a company I would ever look at again. Should have gone straight to Pimlico plumbers, they were great. Avoid! read more

Under-estimates, charging more time than actually on site, discounts offered but not reflected on bill, quoted without VAT but not explicitly, had no sign-off procedure ... the list of issues goes on. After sending a detailed complaint I got an email promising a response within 5 working days - nearly a month later (after I had chased) I got an email saying that a member of the credit control team was investigating, and would be chased up urgently. This urgency has resulted in silence from them for the last 5 weeks. If anyone has any tips on how best to take them to the small claims court, it would be appreciated. read more

This company will rip you off. Called out at about £170 per hour (!!!) for drain and drain pump fixing. 5 minutes after it was all fixed and the plumber had left the pump stopped pumping. We called back to say it had been fixed inadequately could he return. Aspect said we would only have to pay if the problem was a different problem. The plumber, Andrew, agreed the pump wasn't working on arrival. Said he didn't know why. Called the supplier of the pump and they told him it had not been put back together again properly (by him!) He fixed it and now it works. We have had no issues since. Aspect are lying to me and saying I called them out when it was working and so have to pay. If it was working the whole time why did I call them back? Why did the plumper stay for an hour? Why did he call the supplier? Do not trust. They are expensive. They rip you off. Never use ever. Be warned read more

WARNING: Don't give your credit card details! Double charged on a call out. Charged twice without explanation. This company are cowboys that will try and charge you extra. Fraudsters. Will contact police and trading standards if I don't get a refund! read more

Very dishonest company. We needed an electrician for an emergency situation. We told them what was needed before he was sent out. The guy came out looked over our fuse box , looked absolutely confused as to what to do. I was immediately uncomfortable having this confused person work on what was an already dangerous situation. He explained how he couldn't do the work because it was very complicated and he even needed a handyman to dig up the front garden. After 10mins I took him out of his misery and asked for a quote. The so called electrician then spends the next hour and ten minutes typing up a quote. I got tired of having him in my house doing nothing, so I asked if he was done with the quote and if I could have it. He said to me the office now have the scope of works and they will send me the complete quote. They proceed to still bill me for a whole hour plus VAT (£133) even though he had decided 10mins in he couldn't do the work. We waited a couple of days for the quote, heard nothing back and decided to try another company. We called Barton electrical services, they send someone out the next day and their electrician fixes the problem within 10mins and charges us way less (£90) than dodgy Aspect did for a quote we did not receive. Update - Aspect called with the quote a week later. They would do the job for £1,400 + VAT!!! This is for the same job we'd already had Barton complete for £90! Use aspect if you want to get ripped off is all I have to say about my experience with them. They also obviously send out unqualified people to do electrical work cos how a so called electrician gets it so wrong is beyond me. read more

I was absolutely disappointed with their service and charges. First of all, the engineer they sent was totally untrustworthy. He marked up the price for the materials by 100%. I have looked up the prices for the identical materials with four different vendors and found that actual prices (inc VAT) are half of what he has quoted. Second thing, the engineer did not fully fix the problem. I can't believe they charged me £1100 for an unfinished job. Also, they charge me £137.5 for peak hour rates and £140 for non-peak hours, which makes no sense. I felt like I was completely ripped off. read more

As a customer I requested an electricity and a gas surveys for my new home. Aspect have been very unprofessional. They got my payment in advance following which there was a long delay of weeks to get the inspections done. After I received the inspections'summaries I noted I wasn't provided with an estimate to fix the issues. I have been chasing them for several months but they still have not given any feedback. I have even emailed them and complained about the bad service but they did not get back and did not even apologise... these people are very unprofessional and have not done the job I paid for. read more

The worst plumbing experience imaginable! I had a tiny leak, and in the end of my appointment i was given to sign an invoice with £8 sundries charge. To my surprise, a week later i was charges £162.60!!! Any attempts to clarify the invoice have been denied on the grounds that i signed the form!!! The plumber was slow; he spent 20 minutes in his van; any move he has done was at 0.25 normal speed. It took him 20 minutes to fill the invoice which resulted in 1hr 10 minutes "work" and i've been charged for 1.5 hours work + sundries + VAT. The work should have taken no more than 30 mins. Lazy, slow, overpriced. Never ever use these guys. read more

Do not touch this company with a bargepole. The job completed was of appalling quality (3 external people have confirmed this). The price was overinflated to the point of ridiculous - (3 external professionals have been left flabbergasted by the shoddy work and pricing). I am having to pay again with another company to rectify poor workmanship done by Aspect in 2016. THE WORSE COMPANY I HAVE EVER EMPLOYED. NEVER AGAIN! MONEY WASTED. HORRIFIC EXPERIENCE - MONEY WASTED. APPALLING. read more

Unprofessional and unreliable. Called a heating engineer to check a faulty boiler Was scheduled for 5-7pm, engineer arrived at 11pm The engineer determined a part was needed and said they would contact me to let me know what was needed chased them twice over the next few days, was promised a response but did not receive one (it's been 6 business days since the attendance). Finally received an incorrect invoice that charged for 3hrs instead of 1hr, yet again I have to phone them and wait for them to 'get back to me' to fix it. read more

Dont use Aspect Maintenance!! These guys are so called 'professionals' in plumbing and other home maintenance services. They have two rates: £45 (not including VAT) before 5pm and then £52 (not including VAT) for jobs after. Every time you call, its strange how they can only book jobs for just around 5pm. Even if they promise a morning appointment, dont be surprised to find the plumber turning up much later without prior notice. Which means you're paying the higher fare. The plumber sent will waste so much time trying to figure out the 'problem' regardless of the scale. In my case, after spending a few hours in my home, he ended up turning a SINGLE valve and then leaving. Something I could have done myself. Finally, Aspect Maintenance's plumber promised to fix yet another valve in ten minutes. If a job goes even a minute over the 30 minute mark, you will be charged for an hour. This job did and I was charged as such. To add insult to injury, the next day the valve "repaired" by Aspect Maintenace was still broken. So basically with Aspect Maintenance, you can get charged for a job that is not done, at a rate not agreed, at a time not agreed. A simple search on google reveals others customers they have angered in the past. Dont even bother using them. read more

Avoid them if you don't want be ripped off!!! They charge you every minute also when they have to go to get a spare part (It always happen) . After 2 hours we have been charged more than 200 Pounds only for an investigation which was useless as they did not even find out what was the problem!!!! read more

Aspect painted the exterior masonry of my house last year and suggested I needed works done on my roof, which was functioning perfectly well at that point, but they said it was preventative work. I agreed. A few months later, there were terrible leaks in the house right under the work they had done. I contacted them to ask them to remedy this. Their own builders confirmed that the work on the roofing was the problem, but not only did they take over £1000 from my debit card (on file) without my permission to fix the problems they created, they refused to refund the money or fix the leak and it's subsequent damage inside. I spent two months trying to reason with them and come to an amicable resolution. Ultimately, they refused to answer my emails or phone calls and didn't even try to sort out the mess they had made. Disgusting, unprofessional behaviour. Do not use this company. read more

A plumber came around to perform an emergency fix on my boiler, did nothing for the time I was charged, which was fair enough as he told me that he needed to buy a part to carry out a repair which I was told may not work and that ultimately the entire boiler may need to be replaced. Given the quote provided, I decided to get another opinion and the other firm not only fixed the problem in 2 hours by performing a completely different repair to the one the Aspects plumber told me was needed, but also for a very small price in comparison to the Aspects quote. I feel ripped off by this company and would not recommend them to anyone. read more

Our tenant called out Aspect to fix a leak from behind a washing machine last October. It wasn't fixed by their plumber and the leak went on to damage the surrounding floor. It's now August and despite admitting they are at fault and promising to fix the floor, the company has not done so, or refunded the original call out fee. They also charged our tenant a (very high) fee for a second remedial visit and only refunded it after we complained. The customer service team rarely respond to emails and do not seem to pick up the phone. We are having to take them to the Small Claims Court and they are saying they will defend the whole claim. To say we're disappointed in this company is an understatement. read more

Finding a good plumber in London is more difficult to find a good spouse or partner. Perhaps many people would agree with me Since 2008, I have used this company 4 times. My boiler installed in 1995 was still ok in 2008 but my plumber became old and nearing his retirement. His son plumber was still young and inexperienced. So, I decided to change the boiler and the plumber. I tapped various plumbers but it appeared that my boiler feeding 4 floors looked beyond an usual domestic capacity. Also, the original installation was conducted by a genius French engineer and my retired plumber, a very complicated unique design of water system. I gave a try on this company. Aspect took 5 days including a quality assurance inspection to remove and install a brand-new powerful energy efficiency boiler. I found the price very reasonable. And the boiler works very well up to the top floor. In 2010, I had to move a radiator by 4 inches in order to install my bespoke designed furniture. Relocating a radiator (repiping) is a very small job that any plumbing company wishes to avoid. But here is Aspect. They did it again at a reasonable price. Last year I had to change pumps of the boiler as a unlawful scaffolders vandalised my property and put a garden cart to shut the exhaust of my boiler. Of course, the boiler stopped as the pumps collapsed. Ok, Aspect again. They sorted out very quickly. One thing which is good with them is that they are highly responsive and the work is professional. If you have your own local plumber (as I used to) you wouldn't need Aspect. If you have a large project that requires a design and install type job, you shouldn't use this company as it would be costly. However, if you have nearly identified the problem, this company would be a value for money as they are quick and professional. read more