Let me preface this by saying this is the first yelp review I've ever written. For me to take the time to do so should tell you something. Scammers. There's no nice way to say it. Stay away from Aspen Dental...period. I visited the Altoona office this past week. I will say they were very thorough with xrays, but that's the only positive you'll get out of me. What I can't wrap my head around is how a cleaning was going to cost me 3600 dollars. That's with me having really good dental insurance. All due to my gum disease requiring an antibiotic. When I said "well then let's just skip the antibiotic that isn't covered by my insurance and get a regular cleaning", I was turned away and told that it was part of the procedure. Absolute horse manure. I'd like to know what antibiotic costs 112 dollars, and that's per tooth. This is predatory. Let's make sure we add as much as we can to this client's bill, and make sure it's not covered by insurance. This business model shouldn't thrive, but when most of your income is from feeding off insecurity and vanity, for some reason it does. Now I'm also in the same boat as a previous yelper where I have to wait another 6 months just to get my teeth cleaned. Aspen did absolutely nothing for me but somehow that counts as a cleaning. I mean, they did give me a tiny cup of mouthwash while I was there. I'm beyond livid. read more

They broke a tooth (crown) I just had fixed within the past 2 yrs. They said they would pay and fix it out of pocket but the tooth had to be cut out by oral surgery. Now 6 months later I get a bill for $950 because they never paid oral surgery bill. read more

Aspen Dental - Altoona, PA - What is still owed - Oral Surgeons Near Me - Altoona, Pennsylvania

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Fantastic. Dr/ Bennet and DA Sage were great. They have a great bedside manner and helped me to relax. I had a tooth pulled and it was painless. Very professional but still friendly and warm. read more

Helped my dad with dental implants. Took their time and did an excellent job! Couldn't be happier!

Had to go to them because of my insure. Went to the Altoona PA location for a 6-month checkup & cleaning. They took a lot of x-rays & did an oral inspection was told everything look ok except that I had gum disease. Was told to treat the gum disease it would be $3,000.00 because I would not ok the treatment, they could not clean my teeth. NOT HAPPY AT ALL. Now I have to wait another 6 months for the insure to pay for a cleaning. read more

Had the implants done for top denture. Been a year and worst mistake I've ever done in my life. Over $10,000 investment. Not sure where to go now but I must stress, do not go to Aspen. Ever. read more

I arrived 20 minutes early for a scheduled appt at Muncy, PA office to be told I had no scheduled appt. I "had not confirmed orally" to them. I had confirmed via text and email, but this office requires oral confirmation. Obviously I am frustrated. I ask for the office managers name. A woman turns around, tells me that she is the office manager and she "is not required" to give me her name. Similarly, she refused to give me the dentist's name. A call to corporate confirms the offices can set their own policy regarding cancelation of scheduled appt. Beware!!!! Horrible confirmation poloicy. Horrible customer relations!!!! read more

Aspen Dental - Altoona, PA - Muncy, PA - Oral Surgeons Near Me - Altoona, Pennsylvania

Mr. garlin, have you seen your low star ratings from others as well on yelp. I think some changes need to be made at your altoona office to change your reviews to a positive image. Thanks for your timely response, but if things don't change or get corrected at that office, i highly suspect your reviews won't move to the positive either. read more

They are aweful! Just a money mill. I had my teeth removed and got dentures there in 2022. They tried to pull teeth that didn't need removed. Then 3 years later I get a call from a collections agency saying I owe them 358 dollars! They never sent me a bill. plus they charged me for 2 teeth that didn't need remove. I already paid almost 6,000 after insurance. And they can't tell me or give me a reason I owe this money? There is no accountability. They can't show me an explanation. scam! read more

I've had very positive experiences, fortunately. Everyone was friendly and kind. I was feeling anxious. Had 2 wisdom teeth and 2 molars pulled the 2nd visit. My 3rd visit went very well. The hygienist and Dentist were kind and reassuring. I have 1 more visit for more fillings. I experienced great service from the moment I walked in the door, till I left. read more

Aspen Dental is the worst. They make a contract with you. They tell you what you need to pay. So you pay it. Then every time you go for your appointment they want more money. You end up paying twice as much as your contract. They lie to you. They are terrible. Stay away from Aspen Dental. They will take your money and do terrible work. read more

I went there after going to Aspen Dental in State College (who "lost" a crown they had made for me). The receptionist was ok. The dental hygenist yelled at me for not brushing my teeth for at least two minutes every time. After I told her that I did do that she basically called me a liar. The next visit was for a new filling. I just assumed that since they did this as a business that I must need a new filling. When I got there for the appointment, I asked again why I needed this new filling when I was having no issues with that tooth. The dentist, who had already started the procedure, told me that the filling was old and might give me problems down the road as he was prying it out. Too late to say no then! I wish I would have known this before he started. That would have been a HUGE NO! Another visit they told me my teeth were going to fall out unless I had scaling and antibiotics injected to the tune of $1500. I had just been to the Aspen Dental in State College a few months back and was told that my teeth and gums were in good shape. After the procedure I got a letter of denial from my insurance company. When I called them they told me the dentist office was submitting the claim incorrectly so they could not pay it. I told the office this message at least three times and still they did not submit it correctly and ultimately I was responsible for the payment!! There are so many other scary stories I could tell you about this place. If you are even considering going there, please don't. You will be sorry! read more

DO NOT GO HERE! This is an absolute SCAM. They tell everyone they have gum disease (great business model) and try to get you to pay thousands of dollars to "treatment" that is NOT NEEDED. I went here in October 2022 and they fed me some serious BS about gum disease and a slew of other garbage. Fast forward to Feb 2023, going to a local family owned dentist that does not lie or try to cheat their customers and miraculously, I have no issues with my teeth or gums. What a surprise. This is the McDonalds of dentistry. STAY AWAY!!! read more

The company engages in fraud. Here is what happened: the hygienist lady in a dark suit pulled two of my fillings while cleaning, left me bleeding while explaining "that's how much force you have to use to floss your teeth" and said they fell out because I was drinking too much tea. How many hygienists can tell you medical advice? Sounds like illegal practice of dentistry by a hygienist. Then she made excuses not to call the doctor, saying he's busy and can't see me. The doctor said the fillings that were accidentally pulled would be free for me to fix. Instead, the billed my insurance which increased the out of pocket payments for other procedures which they billed. They also threaten you with their body language to make their dental work really poor of you ever decide to complain. This is fraud and this is illegal. Why isn't Attorney General investigating it? They won't put my old crown back in place because they drilled a hole in it, and want me to pay for another crown. What a great business model?! Sounds like fraud. They left me walking with holes in my teeth because they didn't immediately fixed the fillings that they pulled in hopes that the tooth will get more damage so they can earn more money. I still have a crown that they will refuse to put back for over 3 months, also hoping that I will develop an infection so that they can make money on a root canal. This is the example of below the standard of care practices. I ask attorney general to launch an investigation into the conduct of the office manager and the hygienist. read more

in comparing Altoona aspen dental with the State College office Altoona was much more friendly and helpful. I was treated like a person rather than just someone to take up time for an appointment. I would much rather drive an hour than to get mistreated in my home town read more

I scheduled an appointment at Aspen Dental probably six months ago. My appointment was for today at 4:30 pm. I had it documented in my personal calendar. I received a confirmation email from the Aspen Dental office yesterday indicating my 4:30 pm appointment time. I called to tell them I was on my way and running a bit behind schedule, and the receptionist told me that my appointment was at 3:45 pm, and I would have to be rescheduled as I was late. I told her she was wrong and that I received a confirmation email from their office yesterday (see attached). She told me that the computer must have glitched and that they would not take me. I would never have booked an appointment before 4:30 pm because I work. I know that I did not book an appointment for 3:45. I find this level of disorganization to be unacceptable. I am glad that I did not receive care from this office because, after reviewing the rest of their yelp reviews, it appears my experience is not unique. read more

Aspen Dental - Altoona, PA - Oral Surgeons Near Me - Altoona, Pennsylvania

Most other reviews complain about billing and customer service, which were true for me (charged for "hidden" costs like a $150 electric toothbrush, etc) but I am also writing a review to indicate that the QUALITY of care was subpar. I made an appointment for an in-office whitening procedure. I came in approx. 15 minutes late for the 2-hour whitening process, and called beforehand and was told that it would be fine. Great. So I arrive and the girl at the front desk told me that the hygienist performing the whitening wasn't even in the office and I would have to reschedule! I told her that I even called before I came in and made the commute and she insisted that it was a computer mistake or that I hadn't answered the phone when they called me the week prior regarding the appt change. Okay. So I'm arguing with her for about 15 minutes, and while she looks for a later spot to book me, the hygienist comes out and tells me to come back! So the office is disorganized and I end up starting my procedure half an hour late due to this discrepancy. We start the whitening. Hygienist throws a bunch of paperwork my way without bothering to explain out of it. It's obvious she's rushing and she puts my whitening gel on to start the whitening. During my whitening intervals, she leaves the room and instructs me to "yell if I need anything." This went on for 3 more cycles and she comes back and asks me if I want an additional 4th cycle. I agree. During this cycle I am experiencing a lot of pain and hygienist is nowhere to be found. Whatever, I wait it out. She comes back, cleans out my mouth, and tells me to go on my way to pay. Uh... okay. No aftercare or anything. I mention that I am experiencing a lot of pain (cannot finish my sentences even) and no instruction other than to take some advil. I promptly pay and leave the office. Immense pain ensues. I am eventually in so much pain that I am in tears. I read the instructions for the treatment that I was given and the manufacturer's directions are to apply desensitizing gel to help with discomfort.... guess what I wasn't given - the gel! So after hastily performing a $600 procedure Aspen couldn't even bother to provide the pain management for afterwards. I call back, hygienist basically says they didn't give it to me or make trays because I was so late (uh... I was so late because your secretary told me to reschedule and argued with me...) But not even that, why would you do a procedure when you KNOW you can't give the patient any pain management for afterwards?? I would have preferred to reschedule at that point. Pain lasts about 24 hours, whatever. I still have to go in for these trays and this gel. I get the moulds made and I'm told to come back the next day for them. So... if the trays take a whole day to make... why did the hygienist say the only reason I didn't get them was because I was 30 minutes late for the procedure appointment? Even if I got there "on time" she wouldn't have had the trays or gel for me. Basically, yes, they're expensive. But with this extra price I expected superior quality of care. I'm not upset by the price, but rather the quality of care and the customer service. Will NEVER return for any future dental work, whether it be cosmetic or health-wise. Terrible office practices. read more

Obviously good dental care, but reception was very rude. When we arrived at, appointed time, and waited while they held a conversation with the lady ahead of us. BOTH receptionist were talking to the lady about a get together they had earlier that week, nothing dental related! Then when we finally got to sign in, they said we had to reschedule do to not being 15-20 mins earlier! NO ONE told us we had to be there early, and we would have been at least 10 mins early if they hadn't made us wait! After rescheduling and making a point to be there 30 mins early, it was fine. Dentist was kind and funny, and nurses I dealt with were very pleasant. Reception was still rude to not only me but everyone I saw come in while there, and one was cursing with children in the room. read more

My appointment was scheduled for 11:15. Say till 11:45 had x Ray done, taken to an examine room waited for 20 minutes for dentist, then waited for 20 minutes for dental hygienist. I thought I would get a cleaning at that time and a filling but NO not today. Then I was escorted to waiting room to be scheduled for the cleaning n filling and had to wait again as the front end girls were ALL OUT TO LUNCH. No good business that has a constant flow of people to check in and reschedule all LEAVE for lunch at same time. About 1:15 I got up left a note on the receptionist desk and left. I will never go back again. I down really think they deserve one star especially for their customers service . One dentist with all rooms occupied overbooked, under staffed. read more

I can't say it enough, WATCH YOUR MONEY AND READ YOUR EXPLANATION OF BENEFITS FROM YOUR INSURANCE COMPANY. My prior dental insurance only covered 2 dentist offices in altoona. We went with Aspen due to more in network providers and fastest to get into. My husband and I went together for our first appointments. They're office is nice and the staff was friendly to our faces. The 1st appt they don't do the cleaning... the 1 thing we both needed. We had updated xrays and a general inspection of our teeth. We were then shuffled into an office to review payment, offered a bluetooth toothbrush for $100+, and set up for a follow up for the cleaning. My husband also needed an additional appt for a filling. We paid as we were asked appt number 1 for that appt, f/u cleaning, and his filling appt well over $300. Our appointments came and went. We then received our insurance statements saying I'd owe $50 and my husband would owe $75. I immediately called asking why we paid much more than that appt 1. I was told our accounts would have a credit for future care. I demanded a refund. That took 2 more additional phone calls to be done. Fast forward to a few months ago. We go in for routine cleanings. We get 2 a year per insurance and are in network five aspen. When checking in I'm asked to pay $40. I ask for what, and I'm told for fluoride treatment. I told her I would decline this and instructed my husband to do the same. I've now received 2 bills for $35 for my cleaning. I called after the first and was told it was fluoride cost. I DECLINED THIS! the hygienist even said for 40 bucks she'd just make sure toothpaste had fluoride in it. That's not even it completely. They wanted 40 at the office and the bill is 35... why the discrepancies?! I pay extra for dental coverage, and I go to an in network provider. This just doesn't make sense to me... Monday will be another call and another fight due to their mistake.. I have changed jobs and selected a different insurance carrier to get us out of aspen. read more

This place reeks of a for-profit-machine. They wanted to do twice as much as my 2 other dentists suggested, despite my increased risks, and my cost after insurance would have been through the roof. Didn't do it. They charged more than insurance would cover just for the consult alone. read more

Absolute scam! Called to schedule a cleaning.. asked for prices etc Showed up early. Didn't call me for an hour after appointment time. Was told " there will be no cleaning today " who told you that? Rude as hell. Treat you like cattle. Make up bs about your teeth this and wrong etc. left outraged! Worst experience of my life at a dentist. read more

This place is a joke. My appointment is at 10 and it's now 1030 and nothing. Some lady just showed up 3 minutes ago and they pulled her in before me. Walked into the lobby and no one was at the desk to great me. Waited almost 10 minutes to get checked in. Will not be back and am even thinking about leaving. Terrible customer service. read more

I have received courteous and professional care by everyone there. I am happy with my experience at Aspen in Altoona.

I have waited quite some time to write this review, but I went for a partial denture. The tech stuck someone else's impression in my mouth and the partial never did fit. And they sure as heck didn't care. read more

I was not impressed one bit with this office. The dr seemed like he just wanted money, and the hygienist didn't seem like she knew what she was doing. My gums still hurt from my cleaning, yet my teeth didn't even feel clean. I won't be back. read more

Went there as a new patient and will not go back. They performed services not covered by insurance after I advised them my previous dentist might already have the film they wanted. This dentist seems to nickel and dime you for profit.. read more

My name is Darrell Hooper I am 47yrs old and I was petified to go to the dentist. Dr. Mohney told me that I had nothing to worry about . So I trusted him and in return he was very kind and gentle and that I had nothing to worry about he put my fears to rest, I had 8 teeth removed and never felt a thing.I also want to thank Brittany and Christina they insured me that I would not bleed to death, which I was terrified of. For the rest of the staff that I didnt know I want to also say thank you !!! Aspen Dental in Altoona deserves 100% at what they do !! Thank you and God bless you all !! Darrell Hooper read more