Customer care was outstanding and the service was quick and done very well. Every member of staff…read morewas very clear and transparent and did their job effectively.

Terrible service from deceiving customers and weird practices to just not bring punctual what so…read moreever I can't recommend aspen not even as a last resort.

I have been putting off going to the dentist for a little over a year due to the fact that I am…read morepetrified of Dentists and unnecessary procedure, unnecessary pain, long wait times, only to be told "you need this and this and 14 more procedures." I went in this morning with my anxiety through the roof. I was called right back. I was shaking while they took xrays. After the hygienist left the room I seriously considered bolting. Before I could this very YOUNG woman walks in and starts talking to me like weve been friends for 10 years. I even had to ask if she was the Doctor. Being in the medical field I know how confusing some physicians can be with the way they speak to their patients. Sometimes they forget the average person has no idea the verbiage they are using. Dr Drew was not this way at all. She sat down so that we could have a conversation face to face and didnt stand over me to intimidate me. She explained what was absolutely critical to address immediately and then gave me the option of a few other ''problem areas''.............SHE GAVE ME OPTIONS. By no means did she TELL me what I had to do. She respected patient rights and made me feel like a real person that didnt want to be there anyway. After all that I sat down with the financial advisor (who was just as great) and we scheduled a follow up. I will never go in search of a different dentist again. I will follow her (one step away from stalking) to any practice she decides to go. She and her entire staff were amazing and I have an all new perspective on Dentistry. Im no longer waiting for anything. I appreciate all she did and cant wait to get all this stuff taken care of. Thank you very much "anything"

I had dentures made by aspen dental in lees summit in September last year paid premium price for…read morethem with a 5 year adjustment just called and was told I would have to pay for an evaluation I don't need an evaluation just an adjustment wish I had read some of the reviews on Aspen before I went there it's not the money it's the principle I paid more so I didn't have to worry about it later will not pay them anything I will find a reputable dental office and have new dentures made first they charged me 250. after for a check up which I paid and their ad said no charge if you didn't have dental insurance so that was also a lie. So think about it before you use Aspen dental.

Update: Aspen customer service advised me that charging patients more than the insurance approved…read morepre-estimate is not company policy. I am sharing this in hopes of saving others time, stress, and money. I will admit that I did not behave appropriately during my final interaction with the office. I left upset and called Lacy a vulgar name in front of other patients. That was wrong, and I take responsibility for it. My opinion of how I was treated by her, however, has not changed. My concern is with the billing practices in this office. I previously worked in medical billing in a supervisory role, so I understand insurance contracts, allowable amounts, bundled charges, pre-estimates, and patient responsibility calculations. Several things about this situation raised serious concerns for me. I was told I needed to pay half of a $5,600 treatment plan up front for crown replacement work. That part was not the issue. The issue was that the office was not charging the insurance approved amount. Half down should have been approximately $1,309, yet I was asked to pay more than double that amount before treatment. When I contacted my insurance company, they advised me that billing above contracted allowable amounts may violate provider agreements. They also advised me they would be reviewing their relationship with this office. My insurance company attempted a three way call with the office to clarify the billing, but the office declined because they stated they were no longer willing to treat me. I simply wanted an explanation as to why the office was attempting to charge amounts that did not align with the insurance approved pre-estimate. Contracted insurance rates are not subjective. The office repeatedly stated they had called my insurance company with all procedure codes to provide accurate pricing. However, the insurance representative I spoke with stated there were no notes showing that such a call occurred. They did confirm that on 5/6/2026 coverage was verified, and the pre-estimate from Aspen was received that same day. According to my insurance company, the written pre-estimate overrides verbal benefit quotes. The pre-estimate reflected a patient responsibility of approximately $873 per crown including buildup. The office attempted to charge approximately $1,903 per tooth. The office also collected $236 for items I was later told were "no charge" items and that, to my knowledge, were not used during treatment. Communication with the office manager, Lacy, was extremely difficult. I was repeatedly interrupted and could not get a direct answer as to why the office was not honoring the insurance approved pre-estimate. At one point she also stated they had not yet received the pre-estimate from insurance, despite insurance later confirming otherwise. She repeatedly stated that "this is Aspen's policy," which Aspen customer service later told me was not true. By the end of the interaction, Lacy seemed oddly proud to lose a patient. As I walked out, she had a very smug expression, almost like she had handled this conversation many times before. I was surprised by the lack of professionalism during the financial portion of my experience. I encourage patients to carefully review treatment plans, pre-estimates, EOBs, and itemized charges before agreeing to large upfront payments at this office This says it all https://fox4kc.com/news/problem-solvers/more-patients-come-forward-after-fox4-investigation-into-chain-of-dental-practices/?fbclid=IwZnRzaAR7KSxleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEez9cS4eBlhO8FfvQlob-jmio-7IgcT56kbLtEo7QZpoviOfiCdaTRIeUg5kw_aem_w3E6CsAAPrq4sIRze_BEhQ

Screwed over!! Lied too! I needed a crown put on two chipped…read moreteeth. Was quoted 2300.00 for both teeth. Decided I only could afford one, which was 1800 My insurance paid 1000. I paid up front 800. Now receiving a bill for 333.00. Guessing all rumors about them are true.

I would not recommend Aspen Dental to anyone. Corporate dentistry's doesnt work well. Each time I…read morevisited, I didn't know who was going to work on me. I want someone who puts their name on the door. My dentures kept breaking. I went through several pairs of dentures. I finally went to their office in Lee's Summit and after a few tries, finally got a pair I could work with. My partial never fit well and I just gave up wearing it.

I went in with no insurance just wanting a quote on my tooth in which has a hole. I told them I…read morewanted a filling or it to be pulled. They refused to have it pulled again I have no insurance and no money to pay. They said it would have to require 2 crowns I was there for an HOUR. They were suppose to just assess the teeth in question and instead went over my whole dental hygiene. Trying to sell me one thing after another. Then said they were gona do a payment plan and asked that I meet with Someone to go over pricing. I left. I was already there for an hour and I knew it was gona be extremely pricy if I have to sit down with someone instead of just saying "a filling is this price or what not" like. I then called later and explained I can not afford a crown and it needs either pulled or filling. They did not say they can do either they just kept trying to convince me to come in and talk to them. I refused. Why can't they just tell me the price of what I wanted and not of everything wrong with my teeth. This is crazy. Do not go here!!!!

After we set an appointment, I realized my mama hadn't been to the dentist in over 10 years. That's…read morewhy we actually sent the appointment. She wanted dentures after getting all of her teeth pulled years ago behind a health concern. This was our first time going to this office. It was a wonderful experience. I loved how they treated my mama. I love how they seem like a small town office. Every visit we've done since then, they've not only known her but also known me. I love little details like that.

In case you don't get to the bottom of my experience explanation, Aspen charged me for my cleaning…read more(of course that's fine), and then gave me "FREE" x-rays by cutting my gum open, not thinking it was an immediate issue, and causing me to go elsewhere due to the severity of the cut. That cost me $1,102 to have a good, respectable dentist do some invasive stuff. Ever have bone come through a tear in your gum that you have to get shaved and filed down? I can't remember the last time I had tooth pain. It had to be middle school or earlier. Yet a few days after I had my first appointment here, I developed pain in my tooth that they put a filling in after one had apparently fallen out. Assuming it would go away, I didn't give it much thought. As it continued to get worse, I called in to have it looked at, explaining my pain was increasingly worse and I couldn't eat. The receptionist was not friendly and did not seem to take my pain seriously, saying they couldn't get me in for over a week. I have an appointment with Village West Dentistry tomorrow, so I will add to this review once they tell me what Aspen has possibly caused. Should it be unrelated, I will delete the majority of this negative review. However, the part about not taking my pain seriously will stay within the review. Update: Called next day around 11:00 to request copies of x-rays. It was during business hours, but it went to voicemail. I left my name, number and reason for calling. Guess what? I never got a call back. This office is getting on my last nerve. Update: Again. Called next day to ask that x-rays be sent to new dentist. I would have to fill out a consent form (perfectly fine), they would then send that to corporate (why?), and then it would be 7-14 days before they send them. I asked my new dentist about it, and he said he has never heard of a company that couldn't just get consent and then email them all in the same day. Thanks again for the ridiculousness, Aspen. Update: New dentist was able to immediately send X-rays and visit details to a periodontist of my choosing. Aspen can't do that. Update: $667 at a periodontist because the tear from how Aspen took x-rays with the always uncomfortable tabs you have to bite on. They had to use stitches and file bone that was now showing. Update: $1,102 dollars out of pocket because Aspen created a lot of damage from the "FREE" X-rays. If you don't want an unexpected payment plan, probably go somewhere else.

I wish I would have checked the reviews first! I had my first appointment scheduled for this…read moremorning at 9:30am, I walked in and they had a lobby full of people who did not look happy. I was told that they were running behind and it would be at least 2 hours before I could get in. 2 HOURS! I immediately cancelled the appointment and walked out. Good job Aspen because you just lost a good customer...

Do not go to an Aspen facility for referral work. They force you to have xray when you are there…read morefor a specialist limited exam. They charge you for a full workup even though I wouldn't allow it. You have to pay upfront, I had full approval for a limited exam, but was charged for a new patient. Rotating specialist wrote something to effect that it was a limited exam, office would not honor billing correction. I even called a higher level of administration, to no avail. I suppose I should have gone to the state agency & reported their operating, billing & customer service policies. BEWARE! They may have some decent dentists, but they are a national or multi state corporate operation.

Dr. Mike & Dr. Lauren are amazing! Going to the dentist has always been one of my biggest fears and…read morethey both have a very calming nature. The entire staff are so friendly and helpful my fear melted away. That's why I'm choosing this office for dental implants. While waiting to schedule my implants I broke a tooth and it got infected. Dr. Lauren fit me in last minute and took care of it to relieve my pain. I usually don't write reviews but this office deserves the praise.

If you are a person with anxiety or feel scared to go to a dental office, please don't hesitate to…read morego to this one! They know how to treat patients with care and comfort. Dr. Lauren and the team go above and beyond. I had my first fillings done EVER! at my first visit she was able to address 3 of them in a timely manner. I will definitely continue to go to Mill Creek Dental for ALL my dental needs!

Incredible experience. Everyone I've met there is kind, thoughtful, professional and considerate…read more They do great, thorough work at a fair price. They remembered me and details about me after first visit. Best dentist I've ever been to. Would not go anywhere else. - Robert Puig

lovely practice. friendly and professional. they gifted me a little pumpkin, and he's happy!read more

Ive called four times to ask why I was receiving a bill and nobody can tell me what the charges are…read morefor. I never get a call back, just another bill that says "please pay $xx". I paid at the time or service for my dental cleaning and I have insurance. This place is a scam!!! Tries to sell you "medicine" to "heal" cavities for $60 when it is just hypoapatite toothpaste. Go somewhere else!!!

The front of house staff is very nice. I have no doubt they provide comprehensive care and are up…read moreon the latest and greatest in treatments. I wasn't a huge fan of my hygienist but I figure it just wasn't a fit for us (my husband and I). She did a good job on the teeth. Dr. Silverstein is surely competent but he is kind of pushy when it comes to doing what I would call "extras". I feel like we both walked away from our appointments having spent more money (upwards of $1,500 on mineralization, hardening treatments, root protectants, 2 partial fillings on my husband, and sealants. However, I really didn't like when they said that "dental insurance is more of a discount than actual insurance". I disagree, it may be less comprehensive than medical insurance but everything kind of felt like excuses. "We don't know if it'll be covered"... I've heard most of the dental practices in the area are kind of pushy so maybe this is the norm.

Was considering switching the them to replace my dental insurance. Stopped by the office to do…read moresome price comparison and they refused to give me the price of any service. What are they hiding? Zero transparency means they won't be getting my business.

I just had some major dental work done today and I am less than satisfied with the results. Staff…read morewas very compassionate and helpful but i had impressioins done a week ago and was opting for a partial on my lower jaw. i get home this afternoon and the tooth thats supposed to support the right side of my partial isnt there so the wire isnt supporting anything. just a blank spot