Slightly long wait when appt is at 11am and didn't go back until 12pm, but everyone I talked to was nice and friendly and got a plan together to get my cleaning done and fix some cavities. Will update review when I get my work done! read more

I haven't even gotten my first appointment and plan to go elsewhere. the front desk lady who i called after getting a text to re-schedule was so rude. as if me calling her was an inconvenience. i could hear how annoyed she was when i couldnt hear her so she had to take the phone off speaker and put it to her ear. she also hung up while i was talking. so go elsewhere unless you wanna beef w the office staff. - 6/17/26 @ 5:38 pm also they shouldn't let you schedule online if the day isnt gonna work. i already told my job ab the appointment. read more

Dont waste your time going here! Dentist and hygentist were very nice and said i needed a crown and a cleaning went up front to schedule and pay for it then that lady comes up with a 1000.00 dollar cleaning i said no i just need a regular cleaning she said they cant . maybe she should try talking to the dentist and hygienist and she what they said before trying to take advantage for paying customers read more

Terrible do not recommend. Never been to a dentist that makes you talk to someone for payment options. All i needed was simply a teeth cleaning. Not an entire exam. Then trying to be charged for an electric tooth brush, trying to talk me into getting invisible retainer through them. I didn't ask for anything but a cleaning. I got there at 12:15 and left at 2:30 and never got anything done except talking to the x ray girl about our economy & Covid. Don't recommend this place what so ever! read more

I am a physician. I start this review by stating this so that readers understand that I am familiar with healthcare and nuances regarding prescription writing, etc. My nightmare began with a toothache that, over the course of 2 days, became a pain that was unbearable. Made an emergency appointment with Aspen Dental. My appointment start time was significantly delayed, but hey, that happens. When they finally took me back the X-ray tech did not seem to know how to properly obtain the images. She overexposed me to radiation by taking nearly 30 X-rays because she kept messing up. Eventually she called someone to help her and it got done. But not before I had been needlessly exposed to much more radiation that I should have been. Then the dentist, Dr. Yordanska Fernandez Cabada came in. She promptly told me that I had not one but two teeth that needed immediate extraction. One on the bottom and one on top (I had not been having any problems with the top). I asked if they could be saved and she said they were beyond saving. She then told me that I needed about $30,000 worth of dental work because if she removes the tooth my bite wouldn't close properly. She wanted to crown EVERY SINGLE ONE of my teeth. But fine, whatever...I was in pain. She scheduled the extraction for the next morning. I was to be first at 7:30am so I could get to my clinic on time to see my own patients. She told me that she would electronically submit a pain medication to get me through the night because I was in agony. It was never called in. I managed to get back to the clinic moments after they closed and one of the receptionists on her way out said I didn't have an appointment the next morning because I had not pre-paid. But no one had asked for payment. Luckily she went ahead and put me on the books. If I had not caught her I wouldn't have had an appointment the next morning at all. But she said that the only thing I could do about the missing scrip was to call the after hours emergency number. After calling the after hours emergency number I was told by the answering service that the on call dentist had received my messages but she never responded to me. The on call service sympathized with me staying, "I wish we didn't take calls for them. Everyone hates them and it's always problems and when someone calls in we keep getting call after call from the same person because they never call them back." - what a wonderful endorsement by your own answering service. The next morning I arrived early. The appointment didn't begin until 8:10 am. Why am I waiting 40 minutes if I am the first appointment? But that's not what has me upset. I never got my pain medicine and I had not slept all night. I was in misery. They got me back in the chair and the dentist asks how I am doing. I explain that I am in pain because she didn't send the scrip and no one returned my emergency call. She became VERY insulted that I would suggest that she had not sent the scrip. She insisted that she did and that I must have gone to the wrong Kroger. But I pointed out that Kroger pharmacy was able to see that no scrip had been sent to ANY Kroger. I reminded her that since I was new to the area and didn't have a pharmacist yet that I let HER choose the pharmacy and that she chose to send it to the Kroger "next door". She continued to insist that I went to the wrong one. This is a good time to point out that as a physician I know that Kroger can see scrips sent to other stores if asked to look, which I did. There was nothing. She did not like this line of dialogue apparently. She started topically numbing my mouth but then left for about 10 minutes. When she returned she stated that she had the right to refuse service and that she was exercising that right. She then informed me that she would not be providing service to me because she was afraid I would report her to the dental board if something went wrong (her words, not mine). She said that since I was a physician she knew I knew how to file a complaint with the board if something went wrong and therefore she was unwilling to take the risk. I was then promptly discharged from the office. I found another dentist and requested my X-rays and records to be sent to the new dentist. They never did. Still haven't. The other dentist had to obtain new xrays (more radiation). But then they told me that all I needed was a root canal and a filling. They said that the top tooth only needed a filling. They (the dentist and the tech) had a good laugh when I told them that Aspen Dental told me the teeth were not salvageable...and laughed twice as hard when I told them about the $30,000 worth of work Aspen Dental said I would need. I was considered an emergency case and the ADA and Dental Board have ethical guidelines in place about how I should have been cared for. I was now an established patient with Aspen Dental and they had an ethical obligation to address my emergency. Instead, well, this is my review. read more

Aspen Dental - Bossier City, LA - Providers at Aspen Dental at the time of this review. - General Dentistry Near Me - Bossier City, Louisiana

The charge for cleaning 22 teeth was $1,200! The charge for X-Rays, cleaning, and capping two teeth totaled $3,500! Charges were not explained in advance. read more

Another 1 Star Review.... Look, I urge you to take your dental service elsewhere.... Been here since Had a 530pm appt and an hour later I'm still here.... Again, if you are reading this review... TAKE your somewhere else for your dental needs! Business is very unorganized and they lack basic communication from one department to another! It should be -Zero Stars read more

Aspen Dental - Bossier City, LA - This came out of my gums after 3 weeks of wisdom teeth extractions... They didn't remove all the tooth. - General Dentistry Near Me - Bossier City, Louisiana

I highly recommend this dental office. Great customer service. Great people. Great place!!

When the office manager makes a fake appointment for you and you go to the appointment and you look like an idiot. I talked to Josh. I was told to make an appointment with the surgeon and I thought the office manager did that. NOPE!! read more

HORRIBLE-Had 10:00 appt, 10:30 asked front desk how much longer? She said O' your next. 10:50 I was called back. I waited in dental chair another 20 minutes. I started to leave and Dentist said sorry. I had to rechedule as the tool need to tighten implant hadn't come in yet. WOW-Couldn't anyone told me before coming in? complained to business manager, and I asked for a store credit. she told me she would send me one-That was with me asking for it over a 3 week period. As of 7 weeks later I still haven't received it. This isn't an isolated incident. They don't know how to schedule or just don't care (both) I'm sure. This Aspen Dental-needs to close there doors and have there License Revoked-YEP-A NIGHTMARE-JUST WALKING INTO TO THIS "DENTAL OFFICE" YOU GET A SENSE OF DREAD! read more

This has to be the worst dental experience ever. Started the process in February and the partials finally came back this month. Yeah, the first few visits were okay until the snowstorm happened. Then it all went to hell with the Shreveport office having to move to the Bossier office. Did anyone stop to think that the receptionist is a just a bit incompetent to handle that much patient flow! With that being said, it took nearly three months for the partials to come back. Then we went back for fitting and they did not fit correctly. Tried contacting the director and could only leave a voicemail. The front desk reception is so uncoordinated that she can't even handle the patient flow. Understand that the Shreveport office is closed which makes the Bossier office a complete cluster. I will never refer anyone to them. The service and experience was by far the worst. I contacted the director at the following number (608) 436-1675 and could only leave a voicemail. I want my money back A.S.A.P. We did not use a dental insurance, but instead paid cash. Your employees are truly unprofessional people. To think we waited all that time for the partials and they came back wrong. What happened to doing everything in house! If I do not receive a call back from the director, I will be looking for someone higher to speak with regarding my complaint. read more