I will say the RDA, Jennifer was very sweet, and the dentist, Dr. Cole was nice. Dylan the office manager was also very friendly. I'm also going to preface and say, yes I did need to be more thorough in my brushing and flossing. I will also say I've used the same type of tooth brush since I was in middle school (so 10 years), and I brush twice a day. My pediatric dentist never ever said this as when I was a patient, so I was surprised Aspen dental brought this up. The Dental hygienist Monica, first of all asks me what type of tooth brush I use. I say "medium bristles" and she says "Oh no sweetie, you need to use an electric toothbrush." In a condescending manner. I then ask if there's an alternative and she says a brush with softer bristles, which I think implied to her that I wasn't going to transition to an electric toothbrush. She then looks at my teeth and of course my gums bleed. She then says "I can't clean this today, your gums are messed up." Again, I've been brushing my teeth the same way for ten years, but okay. The dentist comes, tells me I have the early stages gingivitis. Okay, cool. I go to Dylan to get my billing statement. Monica has added an electric tooth brush on my bill! I literally asked her if there was an alternative to an electric! I tell Dylan I don't want the electric tooth brush, so he takes it off, and he made a little joke about it, so that made me feel slightly better. At this point though, I was really nervous, so I didn't take any other charges off because I wasn't sure what I needed and what I didn't. I then scheduled another appointment for my dental cleaning. The thing with this place is you have to schedule two separate appointments for a check up and a cleaning. My original total for all this (and I do have insurance) was $150! I call the next day and tell Dylan I don't want the gingivitis treatment plan, I want a normal cleaning. He says the office can't do that because of policy (risk management i'm guessing). I ended up getting the price down to $80 for a specific gingivitis cleaning. I'm frustrated with the dental hygienist and how weird she was about the electric tooth brush thing and my gums. I think she could've been a lot nicer about my toothbrush type too. I'm almost certain they are trying to get extra money by saying you have unhealthy gums (when a majority of people's gums bleed when at the dentist) so you have to pay more than what insurance covers. I will not be returning after Monica's weird attitude and these extra charges. Gingivitis is a real thing, but I think I've had the "early stages" of it for a while now. If you're a college kid, looking for a dentist away from your hometown, I wouldn't recommend this place, ESPECIALLY if this is your first time going to the dentist outside of your hometown. read more

I had a very disappointing experience at this dental office. I went in for one specific tooth, but instead of addressing it, they focused on other issues and told me I needed a deep cleaning before they would proceed. The examination itself was unnecessarily and painful. I later went to another dentist who took care of my original issue without requiring any of that, for a fraction of the price. Based on my experience, I would not recommend this office and strongly suggest getting a second opinion before agreeing to their treatment plan. read more

I had a very disappointing experience at Aspen Dental. From the moment I walked in, the clinic had an unpleasant smell that made it feel unclean. [[HIGHLIGHT]]The dentist came across as cold, blunt, and even somewhat rude, showing little concern for patient comfort or communication.[[ENDHIGHLIGHT]] The focus was more on making money than providing genuine care. I went in for a specific issue, but they kept insisting I had multiple additional problems, which made me feel pressured and uneasy, like my concerns didn't matter at all. read more

probably the worst dentist in existence, service is below par and the billing is the most predatory in the busines.

This place is a total scam. Read all of the other 1 star reviews and you'll see a common theme: Aspen Dental values taking your money over providing quality dental care. My son is a student at Texas A&M and he was in need of a cleaning because he hasn't been able to get back to our family dentist this summer. He has beautiful perfect teeth (thanks to braces) and has never had so much as a cavity. So I found an office which is in our insurance network and sent him there. [[HIGHLIGHT]]He told me they looked at his teeth for 5 minutes and then took him into a private room to do their sales pitch.[[ENDHIGHLIGHT]] They told him he has gingivitis and recommended his wisdom teeth be removed. He had the good sense to text his mom who told him to hold off on everything but the cleaning. In the end he spent over 2 hours there and never got the cleaning. Instead, they sold him on a 2 day cleaning process for $175 (that's with insurance) which is $100+ more than what I pay for a routine cleaning with the same insurance. I cannot believe they would take advantage of a college kid like this. Totally unethical. The only upside is that he learned a valuable life lesson: There are some shameless greedy people in the world who will try and take advantage of one's trust and good nature. read more

I am so disappointed and upset with the service and treatment that I received from Dr. Kimberly N. Haynes License #28508 and her staff. I first saw Dr. Haynes for Invisalign treatment in February 2024 and after 3 rounds of revisements my teeth are still not corrected. And, on top of that, a tooth cracked and broke off during treatment that I was asked to pay to fix. [[HIGHLIGHT]]I was told to go home and wait for a call back for my next appointment for revisements but here we are a month later and the office staff is dodging my calls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After 9 attempted calls and getting hung up on, I finally talk to the Office Manger and I can hear laughter in the background.[[ENDHIGHLIGHT]] I still didn't get a new appointment and have had old brackets from the previous trays left on my teeth with no offer for them to be removed or any mention of a next appointment or refund. I have never experienced such deception, dishonesty and disrespect from a place that is meant to help people but instead I have been taken advantage of to get as much money out of me as possible. read more

My mom had paid online before we had gotten there for about $20 and they didn't have it in the system so I had to call my mom again to confirm that I had paid online and then all they did was take pictures of my teeth didn't even do a cleaning took too long to get to my teeth and said that I didn't give them enough time because I had to go to work when I came at 9 AM and they made me wait for at least an hour before they even got to the option for a cleaning whole time I went for a cleaning just for them to tell me that I didn't give them enough time to even though I was there all morning. [[HIGHLIGHT]]All I basically did was sit in the chair and watch the TV until a doctor came in and asked me about the last time. I went to the dentist and that I should floss more.[[ENDHIGHLIGHT]] But I didn't even get to talk to the actual doctor until the very end when I told them I had to leave at a certain time, but it seemed like they waited until the very end for the dentist to come in so he could tell me that he couldn't work on my teeth. Then tried to charge me $8000 to get my wisdom teeth taken out after I told them I just came in for a cleaning and then after that they tried to charge me $4000 which was insane and at the end of the day, I still never got my teeth cleaned so I had to go to the dentist to get that done even though that's all I came in for the first time absolutely ridiculous. And top it all off they try to tell me I had eight cavities and when I went back home to my home dentist, he told me I had zero cavities so they basically lied to me read more

[[HIGHLIGHT]]The worst experience I have ever had at a place of business.[[ENDHIGHLIGHT]] I was there for over 2.5 hours, they didn't even clean my teeth which is what I was there for. They tried to charge me for things I specifically said no to, [[HIGHLIGHT]]they were not helpful, not informative, and not kind.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Literally ruined my entire day and was the worst 2.5 hours of my life.[[ENDHIGHLIGHT]] If I could give zero stars I would. read more

This place is a scam. I'm being charged thousands of dollars for fillings and a cleaning! I just recently checked the account I created through their finance company and realized they ended up charging me the amount that INCLUDED the aligners they kept pushing me to get but that I repeatedly DECLINED MULTIPLE TIMES! Do not come here! Absolutely ridiculous! read more

Absolutely a terrible visit. Apparently new patients have to wait more than 2 hours to be seen by the dentist. They treated me for about 15 min and it was only a dental examination for my commissioning. On top of that they tried to say I had a cavity and scam me for about $250+ more for a treatment without going into detail about anything. [[HIGHLIGHT]]Operation Lead, Sierra Falco, was quick to be passive aggressive as well once we figured out what she was trying to do.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Btw if they call you, it is just to confirm your appointment, not go into detail about anything.[[ENDHIGHLIGHT]] Do not recommend to anyone and I am not going back at all. Integrity and breach of care for people is embarrassing and disgusting. read more

First, their payment plan is a credit card. My assumption is that they earn a commission on how many people they get to sign up for the card because the little celebration the woman that made me sign up for it did was ridiculous. Second, they tried to overcharge me for a proceedure because they decided that they needed to use more than what the agreed upon proceedure had recommended. Then, the bill for those materials was sent almost a year later and they expected me to pay it and tried to send me to collections when I refused. Go somewhere else, you will regret coming here. read more

I went to Aspen to get a consultation on the clear aligners. I was told I have six cavities. I explained to them that I have a family dentist that I see regularly & that I had an appointment coming up with him that I would discuss the fillings with. I was told I had to get the fillings done at Aspen because otherwise they would not believe I actually got them done. I had my appointment with my regular dentist less than a month later & had ZERO cavities. They were gonna charge me over $500 for dental work I did not need. read more

This place is a scam. My brother had his first visit two weeks ago was told he had gingivitis and had to pay a whole lot of money to fix it and come back. Surprising it only took one check up and he no longer had gingivitis. One of my best friends was also told she had gingivitis on her first visit and had to do the same thing. I had my first appointment this week and it took them nearly two hours to quickly look over my teeth and tell me I also had gingivitis. It honestly just feels like they are trying to scam college kids into giving them more money by scaring them with a gum disease they don't have. read more

I went in because I lost my feeling in my tooth .This was the first time I visited Aspen. [[HIGHLIGHT]]Everyone from checking in to getting X-rays and the Doctor and the lady in accounting was very caring and knowledgeable of their jobs.[[ENDHIGHLIGHT]] Also, [[HIGHLIGHT]]the employees in and out examination room ask me how I was doing.[[ENDHIGHLIGHT]] read more

I was in the office for two hours. They crated and scanned my teeth Every way they Can. And still no cleaning.

I've taken my husband here twice now. [[HIGHLIGHT]]The first time he had to get all his teeth removed. He was really nervous and wanted me back there cause he was getting panicked and asked the nurse who spoke terrible English and she flat out ignored him[[ENDHIGHLIGHT]]. He felt pain during the surgery because they didnt numb him enough, and he had to go back again because they messed up the first time. [[HIGHLIGHT]]This time around we asked again if I could go back and the same nurse again said no, meanwhile we saw a couple go back together 5 min earlier.[[ENDHIGHLIGHT]] She's very rude and I'm not impressed. I wouldn't recommend and once they are done fixing what they need to fix we will be going elsewhere. read more

Do NOT go to this place. My 17 yr old has been going to the dentist regularly since he was 2. Never had any issues other than a filling for a dead tooth. We had to find a new adult dentist for him and this place took our insurance and had an opening when we needed it. We walked in for a cleaning, xrays, and exam, and walked out with a $7,000 bill for 2 fillings, a crown on the previous tooth with a filling, a night guard (never before has his dentist mentioned needing this), and all 4 wisdom teeth needing extraction. All this after the dentist examined his mouth for 10 minutes, pointing out things to the assistant, while never once showing us the xrays or even doing a cleaning. Apparently, this was the one day his hygienist wasn't there? They didn't have anyone else available? They made an appointment for his wisdom teeth removal 5 days from the appointment with no pre-op consult, no showing us the xrays, and no information other than just show up and we'll pull 4 teeth. Did he even need all 4 pulled? Mentioned if the surgeon (who is only there once per month) didn't do it that day, it would be another month. [[HIGHLIGHT]]No referrals to another oral surgeon in case he needed to have the teeth removed at another time if we couldn't make that appointment.[[ENDHIGHLIGHT]] I went home and struggled so much with it that I ended up canceling everything and going somewhere else. This place is nothing but a cash grab. read more

Came for an appointment waited 30 minutes past the appointment time with no progress on verifying insurance. Told them to reschedule me. Came a second time did xrays prepaid for services and came back for my 3rd time in like 5 days. They scheduled me at 130pm when there lunch hours are between 1-2. 2 other people tried to enter and writing this review while in the parking lot. Don't schedule appointments during your lunch hours. The hygienist was kind of rude asked her how often people did the in office $500 whitening and she said her dad does it once every 3 months. Must be doing it for free or something not a really good reference point. Overall interaction between hygienist and scheduler pretty poor. Dentist was nice. read more

shitty service shitty wait times [[HIGHLIGHT]]harsh staff[[ENDHIGHLIGHT]] y'all need to close and get a different career dentistry is not for y'all read more

[[HIGHLIGHT]]Terrible, awful service. I 1000% do not recommend.[[ENDHIGHLIGHT]] I had a wisdom tooth removed and a root canal. The doctor "forgot" to submit my prescriptions after my oral surgery. When I called the pharmacy, the tech replied that "Oh ya, they do that." [[HIGHLIGHT]]They never answer the phone. Ever.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I drove myself back the next morning and the Office Manager got an attitude when I was explaining my situation.[[ENDHIGHLIGHT]] I was trying to explain that there is no emergency contact for after hours and if they are closed. [[HIGHLIGHT]]Rudest medical customer service I've ever experienced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Absolutely stay away. If I could leave negative stars, I would[[ENDHIGHLIGHT]]. read more

Please do your homework before going to Aspen dental On Texas ave College Station. I was surprise billed and charged for a procedure I did not even have. I was pressured to stop my invisalign treatment before my teeth were even straight. I was told if I I did not get two crowns, one of which I do not think I needed they would not give me my retainers that I already paid for. They are not an ethical company. As of writing this I still can't get them to give me a copy of my billing. They are not charging contact prices as listed on my EOB from my insurance. It's a nightmare. I would not take my DOG to have their teeth cleaned there. read more

I had my appointment today to pick up my Partial. [[HIGHLIGHT]]I Cannot tell ya'll how Happy I am, I literally cried because it looks so Great![[ENDHIGHLIGHT]] I still am in need of more dental work and the Staff is so incredibly Professional, Nice, Informative & Caring...Don't hesitate to book an appointment, you won't be sorry and they also help me with Financing...and that helped me immensely! read more

My first time at aspen dental was interesting to say the least. The girl at the front desk was so rude and telling me that I don't have dental insurance and that she couldn't fine it only to come back in the middle of my appointment and tell me she found it. Anyways, I actually got seen pretty fast and went straight to the xray machine [[HIGHLIGHT]]the girl doing the X-rays was sweet but when I couldn't get my nose ring out the manager came over and was so rude to me.[[ENDHIGHLIGHT]] Then I went to have my teeth looked at and [[HIGHLIGHT]]the hygienist was super nice but the dentist didn't explain or tell me anything, he just talked to the dental assistant who was talking so fast I could barely understand her.[[ENDHIGHLIGHT]] So I went to the office to get my bill and it was $8,500, AFTER the discount from insurance. She informed me that I had cavities, gingivitis, needed my wisdom teeth out and needed Invisalign. So I called today to schedule my appointment for my cavities and they informed me that I would have to see the hygienist before getting my cavities taken care of AND I would have to pay at least half before I could schedule the appointment. So I called another dentist office and made an appointment and they told me I would need to get those X-rays so [[HIGHLIGHT]]I tried calling aspen dental back 7 TIMES and they will not answer me.[[ENDHIGHLIGHT]] It's a cash grab. They are so incredibly rude. And I will not be returning. And you won't either if you want to save yourself a headache read more

My husband had an 8:00 appointment. By 9:45, the only thing the office was able to accomplish was X-rays and an exam when he was coming in for a cleaning, and had to schedule an additional appointment to accomplish that. By comparison, a visit of the same nature took me an hour and fifteen minutes at another dentist's office. I had a 4:00 appointment where I verified insurance twice over the phone and again in the office when I arrived. Sat until 4:50 when I cancelled my appointment. read more

They will charge you for work they didn't do, do not trust their words about a receipt please read before you sign. I do not recommend.

Terrible experience. Won't go back at all. They didn't explain anything, you're just a number to them and they want easy patients in and out. I suppose if you just need quick routine maintenance and don't care if they tell you anything then maybe they would work for you. read more

Over two years later and my jaws are so butchered up my real dentist has told me the work Aspen did was so lazy. So much not done and now my gums are even with my jaw line. Major reconstruction surgery is needed. And since I paid so much money to Aspen it's something I'll never be able to have done. By the way, two dentists I went to after Aspen refused to even attempt fixing what they did. I did find one that is doing the best he can with what he has to work with and has been great. I continue to pray for the people who are permanently maimed because of this dental chain. ConnieLee College Station, Texas read more

Scheduled a last minute appointment to see if they could help me with my wisdom teeth because I hadn't eaten in 3 days from the pain. Turned me away because I had my 3yr old with me. I'm a single mom with no one and no babysitter, I work from home. Wouldn't even let him just stand outside the doorway of the X-ray room. Not like they didn't have a bajillion staff members in the front who could've helped for literally 5mins. I'll stick to Ernst Dental, where I'm not surprised by my bill and the people actually care about their patients. read more

SAVE YOUR TIME, DO NOT GO HERE! I made an account just to write this review. Trust the other reviews! By far the slowest office I have ever been to, my appointment for a regular check up/tooth cleaning took over 2 hours! And I still did not even get my teeth cleaned only had x-rays done the entire time. Not to mention the x-rays being done in one of the most rudimentary ways I've seen. They will try to charge you exuberant amounts for treatments you have not agreed to. Save your time and money. read more

I have no idea why there would be a single review above 1 star here. Run. Now. They were offering free exams which are a complete scam. My husband went in and they diagnosed him without a cleaning or even a thorough check because the next time he went back they had a completely different diagnosis. Every single step of scheduling from start to finish has been a hassle and he's never been seen the original time he took off work and went in. They did have him start treatment (once again without actually looking at him) and were happy to charge us for that. Now we want to transfer his records and it's been two weeks with their system down, not being able to call, and their systems getting hacked. I don't care where you go but don't come here or any other Aspen Dental office for that matter. read more

Went in for one service, then was told I need two fillings, which was fine. However, I never went to the appointment for the two fillings because I had something happen. They never called or said anything - then submitted a claim to my insurance for the services that were never provided, then sent the $40 balance to a debt collection agency. Not worth it. Should have listened to the reviews. read more

Disappointed and frustrated is what best describes my visit to College Station Texas. I went to get a teeth cleaning before getting some needed work done on my teeth. I have insurance and two free teeth cleanings a year, so I found it strange that I would be charged $386.00 upon checking in. I was shown to the chair and a water/sonic devise attempted to remove plaque from my teeth. It didnt work, as a matter a fact my choking and coughing from made the hygienist decide to manually scrape them clean. I was given a fluoride treatment and sent on my way. As I left I asked if there was any other charges and was told my insurance would be billed. If that were the case why did I have to pay $386.00 before services were rendered. Imagine my suprise when I got a bill in the mail a month later for an additional $425.00, and that he total cost of the cleaning was $1147.00. The bill was fortunately itemized and I saw that they used $571.00 of antibiotics, as part of the bill. did I mention that I only have 5 teeth!?! When I visited the office the day after receiving the bill a young woman answered the door and brought me in side. When I explained that I thought the bill was extremely exorbitant and did she feel that their business practices were predatory she just smiled and said that's the way we do things in this office. Then went on to tell me that it is my responsibility to call my insurance company and get them to cover the remaining $425.00. Do NOT go here! They want as much of your money and that if your Insurance company as they can get. $1147.00 / 5 teeth = 229.00 per tooth to clean. read more

Most amazing staff. From the moment you walk in till you leave. Just such great care. I have severe high blood pressure, and the doctor and associate, showed so much care and compassion in my overall health. Making sure to constantly stop to make sure I'm okay and my blood pressure was good. I will only use Aspen Dental and refer to everyone. Only down fall, I was so exhausted (from an abcess for 4 days) I didn't say thank you. read more

I went to Aspen Dental on March 25, 2019 and paid my co-pay for a crown to be replace. They did some prep work (build up and impressions) and sent them off to the lab. In the meantime they gave me a temp crown. Immediately, the next day, the temp crown disintegrated, so I go back the next day for another one. That one fell apart within four hours. Being that I don't have time to go to the dentist everyday, I waited for the crown to come in (two weeks). Upon going to have the crown put in they chipped it. So they said they were going to send off for a new one and in the meantime put the chipped one in. Two days later it fell out so go back to get it put back in. In the ensuing month I have left numerous phone calls and left messages with NO response. The crown falls out last Friday and I finally get in the next Tuesday during my lunch. Talk to the office manager by phone and she blames it on the lab and they are waiting to hear from them. Meanwhile the receptionist says there is no record of another crown being ordered. Waited 45 minutes had to go back to work. I left and this after telling them my root canal is exposed, my tooth and jaw have been throbbing since Sunday. What do I have to do to get this situation fixed?? I called to reschedule, now 2 days later, meanwhile I know I have an infection. When I spoke with them last and said the way I have been treated I don't even want to come back, their response was well go see another dentist. DO NOT go here, this is so unacceptable. My insurance has already paid and I have run out of insurance for the year. Just to let everyone know I have never had to leave a bad review and this has been an awful experience. read more

Honestly if I would have read the reviews here before my visit, I probably wouldn't have come... I had a fantastic visit. Everyone was super friendly, and I didn't wait any longer than I would at any other medical/dental office. The hygienist was nice, however I was a little skeptical as to how someone could be so excited to clean teeth...., kinda funny and awesome at the same time. My exam was done with Dr. Haynes. WOW!!! She was super professional and thorough..I asked lots of questions and she truly seemed concerned and interested in resolving some of my issues. The office manager was nice...she broke down my insurance and scheduled the cleaning/ fillings I needed. Then I saw the reviews. Honestly I was terrified to go back and contemplated canceling my appointments, but my insurance had limited options for offices. I returned, and had my fillings done with Dr. Haynes...let me tell you it was THE MOST PAINLESS injection I've ever had and she was sooo nice and patient with my anxiety. I left the office relieved and SUPER confused about why my visit may have been different than some...,I dunno, maybe they changed staff, or their approach...but for what its worth, I would give these guys a chance!!! Thank you Aspen Dental, Dr. Haynes and the entire team!!! See you in 6 months read more

I would highly recommend finding anything else. They were not upfront and honest when my boyfriend got a teeth cleaning two years ago, and this is still an ongoing headache. Don't be like us and do your research. This is only one bad experience out of many. read more

Once again it is impossible to speak to a live person. We've been trying to confirm an appointment but all you can do is leave a message. I think I'll speak to our attorney. I would leave negative stars if it were possible. read more

High pressure sale a 73 year old woman to get something she clearly stated she doesn't want and did not need. What a waste of time and money. HORRIBLE customer service. I should file suit for elderly abuse. Will make a PERSONAL visit to the general manager "Lily Bass" to discuss her "sales tactics" and her approach upon the elderly. This is far from over. Do NOT waste your time, money and energy bringing your loved ones to this dirty establishment. Try and hide this one. I'm disgusted! Bathrooms are filthy, and staff is absolutely incompetent and race driven. read more

After posting my negative yelp review, the office called me and explained the situation again and apologized. I went in to get the, before being just checked, cavity filled. I got to speak to Dr. Haynes this time since she was the one who performed the filling. She was very genuine and apologetic about my previous visit. Great DDS. Cares about her patients. read more

Billed a year later for co pay that was paid in full. No way to dispute it. So sit and hope you dont get another bill...ONE YEAR LATER...