Will never go back again! Took my son here because he was having significant pain in a tooth and his jaw was starting to swell. Found out the pain and swelling was due to his wisdom teeth. After an X-ray, the Aspen doctor said he had no signs of infection and he should just use Advil and Tylenol to control pain. They scheduled him to have them removed almost 3 weeks later. The next morning, his face ballooned and the pain was unbearable. I got him into a different oral surgeons office 2 days later and found out the infection in his lower wisdom teeth area was so bad, she couldn't remove the wisdom teeth safely due to how severe the infection was. She gave him a strong antibiotic to be on before they could remove them. He had his wisdom teeth a few days later. You can't tell me the infection in his teeth got that bad 2 days later. I'm thankful I followed my mom gut and went somewhere else to have him looked at. Either the Aspen doctor doesn't know how to read an X-ray or something but we will never be back and I will tell every single person that needs a dentist to stay far away from this place!! read more

Went to get my teeth pulled and new dentures. I have had problems from day one. I have lost 15lbs because I can't eat with my dentures and when I take them out to eat it hurts so bad from the sores on my mouth caused by my dentures being too big! I have had lock jaw several times and another dentist that I got a rebound opinion from said it's because my dentures do not fit my mouth not even a little bit! btw yall should check out a FB page called Aspen Dental horror stories and many more!! you will be shocked! I have had more then 50 ppl from my community stating they had horrible service..from being over charged to not getting the care they needed and unable to use the dentures that they just paid thousands for i will be taking this to the news in my town this is unbelievable and uncalled for. Oh and my husband went the same time I did and he has the same story. so we're out of lots of money read more

I came into the office today for my new patient exam and I never made it pass the front desk. I was told that since I had insurance that I couldn't receive any promotional deals that the business has running. WHAT?!? My husband sure did last year! So after telling Miss Chelsea at the front desk that my husband did, she basically told me that I was a liar because they aren't able to insert promotional codes in for patients with insurance. So........do you have to live off the government in order to receive help?? I brought in xrays with me (and email from my last dentist office) that were taken a couple of weeks ago. The whole reason that I was wanting some help was because I didn't want to pay out of pocket $90+ for new xrays. I UNDERSTAND their office wishes to take their own, but can you not HELP??? OK, I will take my estimated $3000+ of work that needs to be done somewhere else! read more

One of most expensive dental office in the world , All they want is your money , Please do not come to visit here , They told you one final price up front , After 30 days you will receive a huge and most expensive bill from them , They will tell you that your insurance company did not cover exams and X-ray when you go to see them . Trust me It's real . Wow. Wow . Wow. Reply to comments : My insurance company have never received the claims from your office which is included my wife's too, But they still have not received it yet after numerous tried. By the way, I got offer to pay extra for the same treatment on the quote with the extra treatment and I still have pay for extra on power tooth brush,tooth paste with other stuff too while In middle of same treatment, Also I was hardly to talk as well. read more

Extraordinary Dental Hygienist On Saturday, June 25, 2016, I took advantage of Aspen Dental's "Day of Service," a day of free care for military veterans. After spending some time with a charming x-ray tech and informative dentist, it was determined that I needed a cleaning to prevent further bone loss (periodontal disease). I was then introduced to a most personable Dental Hygienist named Heather Caldwell. She devoted a good 10 to 15 minutes to intelligently explaining the procedure, patiently answering my questions, politely laughing at my dumb jokes, and accomplishing the impossible by making me feel entirely at ease in a dental office. Due to several bad cleaning experiences in my past, I had pretty much made up my mind before visiting that I was NOT going to have this done. Despite the dentist having left no doubt about the need, had it not been for Heather's professionalism and demeanor, whereby I became convinced that this was more than just a job to her, I would have declined. She spent the next 45 minutes (would've been longer had I a full head of teeth) painstakingly pressure-washing, tool-cleaning, and polishing every surface of each tooth as if it were an entire project unto itself, devoting extra attention to particularly problematic areas indicated by my x-rays. She also took great care to gently mop my dribbles 'n' drools and to frequently ask how I was doing. And, very importantly, on the rare occasion that I winced, she immediately stopped and employed other means to address my sensitive areas. Even though she did this on her own time and without compensation, she surely couldn't/wouldn't have done a better job had I paid her a grand. It was plain to see why she graduated at the top of her class. After I got home, I grabbed my dental mirror to admire her handiwork. Spotless! - and there was virtually NO residual discomfort. When I move back to Michigan, I may actually schedule my vacations to Gatlinburg around an appointment to get my teeth cleaned by Heather. Much gratitude and kudos to Aspen Dental! read more

Had a crown put on. They made it too small, now insurance wont fix as they only do a crown for seven years - RUN - DO NOT WASTE YOUR MONEY

My wife and I were new customers here. To get just normal cleanings it is taking 3 visits for both of us. They said insurance will only let them clean half the teeth in one visit, then the other half on the second visit. Then after using the prescribed mouthwash provided by them for 30 days, come back to have our teeth polished. We both have had annual cleanings at a real dentist office our entire life and it never took more than one visit. Of course they try to sell you on their specific powered toothbrush, crown replacements, etc, etc. Seems fishy to me. Everyone is very nice, but so are car salesmen. **** Update, just got the bill for the cleaning my wife had done. Are you ready for this...$1100 for a routine cleaning. Do your homework before you go here. read more

Really amazing staff! I really like the fact that their hours are really flexible, and the staff seem to care a lot about their job, and most of all, they are really easy to talk to. read more

As a person raised in the era when dentists seemed more like Nazi doctors delighting in torturing patients than caring medical professionals, I have always hated going to the dentist. Coupled with an economic shift that rendered dental care (even with insurance) prohibitively expensive, not to mention difficult to schedule (inconvenient hours, long waiting times for appointments), I put off necessary dental care for too long. Aspen Dental has redeemed everything about dentistry for me. It has been easy to make appointments, the payment options and fees are very reasonable, the office has convenient hours (Fridays! weekends!), and their technology is top notch. I didn't sleep for several nights in advance of a root planing and scaling procedure because I was so nervous, and I nearly burst into tears in the chair before we began. The hygienist, Heather, was so kind and supportive she put me more at ease than I thought possible. And the procedure itself - thanks to a water pressure/sonic technique and Heather's skill and compassion, was not even remotely as terrible as I imagined it would be. I am SO glad to have Aspen as my dental provider now - and I will never put off taking care of my teeth because I have been traumatized by dentists in the past. Thank you!! read more