Worst experience ever. I went in to have an extraction done on a cracked back tooth. She informed me that I had an infection and abscess. I asked will the numbing injections work. I was told yes but it will take longer to kick in. I felt everything!!!!!! I thought I was going to have a heart attack. The Dentist said there is no way you feel anything. I lost count of how many times she injected with whatever that was. I am mad at my self for not demanding antibiotics first and not going to an accredited oral surgeon. I was trying to be cheap because it cost $285.00. I was told that I would receive a cleaning and exam for free for the first visit. I was never offered a cleaning. I now have PTSD. I don't ever want to go to the Dentist again. read more

I tried to give this place a chance however it has been nothing but disappointment since the first appointment. They only care about the bottom line, not patient care. If you don't call the night before to "confirm" an appointment you already had scheduled you will show up to the office to find out they gave away your appointment to the next person, and you will just have to drive home and try again another time. I've taken the trip into this dental office 3 times now and still haven't received dental care for a botched filling (done at this same office) that has left a pocket of blood in one of my front 2 teeth. May seek options for compensation for damages, Definitely will look for dental care elsewhere. read more

Aspen Dental - Mt Pleasant, MI - Blood pocket in front tooth due to mismanaged filling - Oral Surgeons Near Me - Mount Pleasant, Michigan

See all

Went here for a check-up with my little brother not knowing it would be so painful!! I got my X-rays done successfully, the lady that was doing my checkup clearly had no idea what she was doing and it was so painful, she took her metal scraping tool and starting on my teeth and were poking my gums so hard! almost all of my gums were bleeding and in so much pain! I got up and left that room because i couldn't take it! There was so much blood in my mouth after she did that, I left the room and sat in the lounge, then some lady came out and asked me if I wanted to continue, LIKE WHAT?! Are you kidding me? My brother later told me the lady that was doing my check-up said to him after i left the room, she said "Is she always like this" seriously?? Such an unprofessional place. wont be coming back read more

See all

I would not recommend Aspen Dental to anyone!! Not only are they overpriced, but they will give you a great pitch on why you need to upgrade the dentures you are buying. The upgrade is about 3-4 times the cost of a normal set. And, unless you have the first set relined, they won't fit anyway!! Make sure you keep ALL estimates and bills from Aspen Dental-Mt. Pleasant, MI for sure. Then check what your insurance papers say just to make sure they don't owe you money!! read more

This place does amazing work!!!!! U should see me smile. I got the top 6 teeth capped, I look like a million bucks! Nothing short then perfection! I spent alot and it's all worth it!! Can't wait to do my bottom teeth. Thanks Aspen Dental read more

This franchise in Mt Pleasant Mi is a disappointment to say the least. $12,000 paid for removeable implants. We have been dealing with the process for two years. still waiting for the lower removal able plate. To reach anyone of the staff is cluster. I contacted Aspen headquarters to receive help. They also could not reach the franchise by phone. Corporate suggested we stop in the office itself and try to speak with someone. I explained to corporate we also work fulltime jobs, and this was not an option. I told them asking your client to drive 40 minutes to set up an appointment was terrible client services. We have received for two years the excuse that they are understaffed. My suggestion was stop taking on new clients until you rectify your business with current clients. They appear to go through staff quickly. Which tells me its more than a franchise issue and more like a Corportation issue? As I researched Aspen dental it appears they have many allegations against them. As a business owner myself I don't do negative reviews period until now. This company needs to be investigated with full transparence. I would give them a zero if I could. read more

aftercare is terrible...no one returns calls and then I find out messages are sent to Arizona....WTF....I'm in Michigan and I call michigan....wake up....Arizona is making a fool of you....my dentures dont fit and I hate them. I feel I got ripped off, with this pandemic I have been on my own....and all because of refuse to answer the phone or return calls. read more

Be careful! They require payment in full in advance before the service is performed and without providing a detailed description of the services proposed. They will also require a deposit on the day you agree with their "terms", then conviently forget to give you credit for the deposit when final payment is made. After services are performed, they give you a detailed description and it is impossible to match that in to the amount you are required to pay in advance. If you happen to overpay, good luck getting a refund for the overpayment amount. As for the services performed, it was well done, however the cleaning cost is $100 more than our family dentist. read more

Just beware that you cannot get a basic cleaning at Aspen Dental. They will want to charge you extra for x-rays, fluoride, and dentist check up with a basic cleaning. I have a regular dentist at home...was traveling and it was time for a checkup so I tried to schedule only a "basic cleaning" (since I have regular dentist back home and travel months at a time) and it was going to cost me $255 at Aspen Dental....FOR A BASIC CLEANING. Aspen Dental would not do a basic cleaning without charging extra for x-rays, fluoride, dentist check up, etc. So, when you read that a basic cleaning cost is $66, BEWARE that they are most likely going to ADD EXTRA services. Also, on there website they show getting a user rating of 4.8 stars out of 5. That is VERY MISLEADING!!! When you go write a review, they first ask if your experience was positive or negative. If it was negative then they reroute you to their internal messaging system and you CANNOT give a rating...anotherwords, negative reviews don't make their review system which is why they have such a high positive rating of 4.8 stars out of 5. They are not including any negative reviews. Very shady if you ask me. Anyway, now you know. Proceed with CAUTION!!!! read more