They sucker you in by saying that the first visit is only $130 BUT they do not tell you that does not cover anything other than taking Xrays and talking with the dentist ... Then they tell you to get your teeth cleaned you have to come back for a second visit and it will cost $1,033.00 WHAT A SCAM!!! These people are out of their minds! read more

I am submitting this review regarding a dental procedure that took place on 04/02/2025 at Aspen Dental with Dr. Jimenez. I had scheduled an upper wisdom tooth extraction and had opted for IV sedation due to high anxiety and sensitivity around dental procedures. I communicated this choice multiple times before the appointment and had already completed the appropriate paperwork. However, upon arrival, the dental surgeon made several attempts to persuade me to forgo sedation. Despite me stating "no" repeatedly--more than five times--he continued to pressure me, saying things like, "That's like going to sleep for a splinter," that he "didn't feel comfortable sedating me for this," that I'd get a $600 refund, and that the procedure would only take a few seconds. He dismissed my concerns, including fears about hearing drilling or cracking noises. The entire interaction felt manipulative and left me anxious and emotionally vulnerable just before surgery. Ultimately, I did receive sedation, but only after insisting multiple times. The pressure I experienced was inappropriate and felt violating--particularly as a woman and a patient in a vulnerable state. Upon further research, I found that sedation is a common option for extractions. It reminded me of situations where "no" should have been enough the first time. Additionally, the procedure that was described as "just a few seconds" actually took over an hour. I'm writing this review because the dental surgeon's behavior undermined my ability to provide informed consent without coercion. I believe this violates ethical standards and patient rights. I especially want to caution others who may be more passive by nature. Be clear about what you want, and do your research before speaking with this dental surgeon if you're scheduled for an extraction. Don't allow yourself to be convinced otherwise--it is, in fact, unethical for a provider to pressure a patient like this. Had I not been familiar with informed consent and patient rights, I might have given in to that pressure. That said, the rest of the staff at this Aspen Dental location has been amazing. This was my only negative experience. The dental assistant was a godsend--she made sure I was comfortable, gave my husband clear post-op instructions, and kindly listened to my rambling after surgery. She answered our questions thoroughly and with care. The front desk staff and office manager have always been polite and helpful during my visits, and the regular dentist, dental technician, and hygienist have all been respectful, kind, and competent. I'm posting this review simply to offer a heads-up to others who may encounter this same dental surgeon. This was my only negative experience here. The office itself is otherwise great. read more

honestly, some of the worst care that I've ever had from a medical professional I scheduled an appointment over two weeks ago for my wisdom teeth to be removed due to them, causing me severe pain. They have rescheduled my appointment, not once but twice and called me again today to yet again reschedule it. And now I have also been informed that they no longer accept TRICARE just absolutely ridiculous read more

I was seven minutes late for my appointment. They wouldn't see me and very rudely told me to leave. wont be going back there.

They have been wonderful in helping me repair my mouth. 99.9% of the time the service is excellent and the people are friendly and caring. It has been an great experience and is helping me feel like myself again. If you need help with missing teeth or teeth that need to be pulled I would 100% recommend them. Especially Aspen on Nine Mile Road since that is the one I go to. read more

Had a bridge fall out, one that was over 30 yrs old. They said they had to sand the decay off of one support, then build it back up Well, Dr G says they cant use my perfectly fitted bridge, even though facts say they can. So he manufactures this garbage bridge that he had to grind down multiple times to fit, vs the one I had made by a REAL dentist 30 yrs ago. $6100 out the door. Then they want to clean my teeth, but wait, that's another $10,000. This arse should be locked up for theft... read more

I don't know what everyone else is talking about in here because I always have an amazing experience with Aspen and I have been going here for 3 years . They are always very considerate and kind and work with me in any financial situation. They will work with you and give you the best deal in my experformed, but you can't please everyone. read more

The doctor was very knowledgeable and friendly. I need two teeth to be pulled. My insurance to pay half of the cost. The financial advisor declined to allow me to do one tooth at a time. She said I will have to pay more for the one. My share is approximately $800. Not to mention, they refuse to accept my X- rays from the other dental office. I'm currently looking for a dental office that will work with their patients. read more

I can NEVER get anyone on the phone. The office hours listed are until 6 pm, local time. I am currently on the phone at 4:18 pm and have been calling for 20 minutes, and keep getting voice mail. (I am trying to schedule routine care.) Ironically, their hold recording states they understand how valuable time is. I have called customer service THREE TIMES to call the office directly, and they were unable to get someone on the phone as well. I have left multiple messages and have yet to receive a return call. I had to switch locations after a disastrous experience with initial dentist not listening to my wishes. On two separate occasions, I had routine cleanings done that took an hour and a half EACH with no other services. The hygienists were either overburdened or uninterested. During one appointment where an extraction was performed, the dentist herself left in the middle of a procedure to work on another patient- for 20 minutes. I filed a complaint and no one ever responded. Aspen Dental is a joke. read more

Aspen dental is a nightmare to work with as far as billing. For the past 2.5 years they have been sorting out the billing for a wisdom tooth removal procedure. They make mistakes and dropped the ball multiple times with the insurers. I had to call their billing department so many times to move the process forward. They don't communicate well, they just keep sending bills while the claims are still pending and then tell me to ignore the bill for now. The hygienists and staff on site are great. But I'm glad to move on to another dentist that has things in order with billing and claims. I wish I never went to aspen dental. read more

I got full dentures back in December Havent been able to eat a decent meal since I don't know how they expect you to chew when the teeth are only 1/8 long?? Also the bottom does not stay on Even with polygrip there is a hole that my tounge keeps going to I complained about it every time i went for a softliner And was told They'll fix that on your last visit Well they didn't The dentures SUCK THE WORST dentures ever I DO NOT RECOMMEND ASPEN DENTAL AT ALL go somewhere else read more

I love posting reviews on local businesses, especially when their reviews as of late are not always 5 stars. I have been going to Aspen Dental on Airport Blvd since last September for ongoing dental work. I have to say that the entire staff has been amazing to me. It's always spotless - you know that's important when they are working on your mouth! One procedure I had done last September would have been really painful so they offer an option where they put an IV in your arm and you are completely out until they are done. I was concerned that when I woke up, I'd be kind of cranky but nothing hurt - so that was money well spent! On my first visit, I met with a dental assistant, the hygienist, the dentist and the office administrator. They were very thorough and took the time to explain my treatment plan. My next appointment is in another week and thanks to the staff at Aspen Dental, I am not anxious at all! read more

Be prepared, even if you have dental insurance and pay as you go, they will sign you for Genesis FS Card services and robo-call you for months for mysteriously missing payments. They also separate parents and children, and do horrible scheduling on purpose to get you to make multiple multiple visits. Total scam. read more

paid out of pocket to get a tooth pulled then a bill was placed on my credit 3 months later

Cancelled on me after 3 months of waiting. Then said I didn't confirm. I called 2 days before to confirm after I got a message at 745am . Also confirmed by e-mail 2 weeks ago. Then when I called back they said " oh that time isn't available anymore" My 1 time I actually had time and money to pay to get my teeth looked at... Thanks guys. read more

absolutely top notch, professional, caring, budget friendly, quality care, easy appointment scheduling

My mom went to them to have some fake teeth to be put in. a partial i think its called. A few months of having them, one of the fake tooth chipped. Not to mention, they made her teeth crooked, some are smaller than others and she just looks like she is snagged tooth. Her bill is very expensive and they suggest she get some kind of care credit card, which they keep charging her tons of interest. She is paying all this money for a product that isnt that good. why did you make the teeth so strange looking read more

!!!!READ before booking with Aspen Dental on Airport Blvd: I booked my appointment, and was told to be there promptly at 8 AM. Upon my arrival, not a single employee in sight, but you can hear them in the back cracking up and laughing. After about 5 minutes the office manager greets me at the front desk. He was high spirited, but It was clear he didn't want to do his job. He called me "bud" once a sentence, and tried to belittle me with "I'm assuming you'll be taking the financing route".. I ignored it to further the dental treatment needed. So I'm taken back to the X-ray room, by a dental assistant who clearly did not want to come to work that day, but she did what she needed to do. Just with a poor attitude. At this point the Doctor comes into the examination room. BEFORE looking in my mouth, and with the slightest glimpse of an X-ray, he diagnosed the problem. He told me only one tooth needed work, but when I open my mouth you can clearly see two separate teeth that have surface decay. I tried to explain that to him, but his response was "we don't have to worry about the other tooth, it's not a problem right now". So, basically he wanted to give the minor problem a few months to progress, and then bring me back in for the more expensive work. He did not seem to care that the remaining infection could spread and cause real problems. Before I even stepped a foot out the door I had my old dentist on the phone to book an appointment. The whole place and corporation is unprofessional, shoty and poorly ran. They seems to care more about socialization of the office, than anyone in the waiting room. Go to a private practice if you want to deal with someone who cares about their patients and their health. read more

Worst place ever, first day they cut my wife's lip while removing her teeth, required stitches. Second we paid our end and the insurance was to pay the rest. A year later they sent us a bill for additional charges. The staff was rude and unfriendly. Will never go back. read more

i called and made an appointment to have a broken and painful tooth removed. THAT WAS WHAT I MADE , AN APPOINTMENT WITH A SO CALLED DENTIST TO REMOVE THE DAMAGED NON REPAIRABLE TOOTH. I go as scheduled. 2 and one half hours of being shuffled from room to room , X-rays and images of my entire mouth with a device the stick in your mouth and shove it all around. The pain was almost unbearable. Then more waiting to actually see a dentist. She pokes and prods and walks out. Then I'm escorted to the front to discuss this long list of plans they had came up with without even discussing it with me. oh let's not forget I'm in severe pain. I got no help that day. the following morning I called a REAL Dentist and had the painful tooth out by noon. Don't waste your time with these scammers. read more

Oh I asked somebody there I should've got the name. I came in about a month ago and got x-rays. Well since they're like 25 times more than anybody else I'm going to Spanish Fort to get my teeth worked on because these idiots won't send me a copy of my x-ray, thanks a lot Aspen dental. My email is jlpayne2683@gmail.com if you decide to change your mind read more

By far the worst dentist around!!! You can't even get anyone to answer the phones DURING BUSINESS HOURS, instead you're sent to a stupid voicemail or told to go online to make an appointment. Guess what you CANT do online?! Make an appointment, every time you try it just says "we're currently unable to schedule this type of appointment" no matter which option you click thats the error message you get. Meanwhile I'm sitting here in pain just wanting to get into the dentist and I can't. This is the worst dentist ever and I sincerely hope they get closed down It's not like you can get in to see them anyway read more

Rude. Made my wife and I wait 45 minutes after our appointment times! Then said their xray machine was down! We couldn't be seen....i was scheduled for a cleaning what would indeed a xray for? We will NOT! Go Back nor would I Ever refer or recommend!! Extremely poor people skills! read more

My cleaning was not thorough. I was charged $40 for a fluoride treatment I have never received anywhere else. They also recommend everyone be screened for mouth cancer ($200+). I'm 25 and do not smoke or dip, so the recommendation was not tailored to my needs. I recently moved and found a new dentist. Aspen Dental can not send my x-rays to my new dentist. However, if I chose to go to an Aspen Dental in my new town, they could. read more

Customer service is very poorly managed. Had an appointment scheduled last month that had been scheduled for 6 months then was asked to reschedule to a month later due to their mix up and wasn't offered any kind of time slot sooner. Then a month goes by, the day of my appointment, 15 minutes before my appointment I got a phone call to reschedule....AGAIN. They have no consideration for others with taking off work and have now asked to reschedule both of my appointments. This is also not the first time this has happened but I chose to give them another chance. My mistake. I will not be going back. If I could give 0 stars I would. read more

I wrote a negative review based on my last appointment at Aspen Dental. When I expressed my experience I had not looked at the other reviews. After I finished my review I read the other reviews. If I were an Aspen manager, administrator or dentist I would know there is a big problem. If I had no means of correction I would begin thinking of another job. So many one star reviews would be of great concern and I would not want any association with such a failing company responsibility for health care. Any professional proud of their career and concerned about such poor ratings would make me rethink my choice of such a work place. How much longer can Aspen continue with such bad ratings? read more

FEB.18: Dr Matthew took the cap off my existing implant and failed to replace it properly. FEB.19: Cap fell out of my mouth - I called Aspen and was granted an appointment to reinsert it. FEB 20: I arrive for my appointment at the appointed time, but the doctor is not on site. The dental assistant tells me I'll need to come back in 2 days for the reinsertion of my cap. FEB.21: I see a REAL dentist who tells me the cap cannot be reinserted without cutting the gum again. I paid $150 and am suffering through another healing process. Your Dr. Matthew is sloppy and inept to have caused me this anguish. She compromised my implant - possibly causing infection. It's medical malpractice in my eyes. read more

Aspen Dental in Pensacola did a fabulous job for me. I had an emergency situation on a weekend and my dentist was out of town. Although they were booked on the one Saturday of the month that they are open, Doctor Deacon was confident that he could help me and he fit me in. He did a fantastic job. I was impressed with the staff's professionalism, kindness and consideration. Also the quality of the work is excellent. I highly recommend this clinic and doctor. read more

If there was a way to give negative stars, this place deserves them. Do not go here. My daughter was in screaming pain after an exam. They would not help her. Another dentist in town rushed her in. These people are truly sub-par. read more

Don't Go To Aspen Dental! I'm still dealing with this incompetent company! I paid over $7000 to this company for various services over a year. When my insurance company refused to pay $5,070 for a bridge they came after me and, 2 years later, they are still after me! Aspen Dental didn't get pre-authorization for the bridge so the insurance refused to pay since it wasn't your typical bridge. Today I got a call from my credit monitoring company which said a collection agency just put the cost of over $5000 on my credit report! The dentist claims they gave me a "good faith estimate" but they just happen to be off by $5,000 which they say I owe!!! read more

My experience at Aspen Dental is a definite "Meh". Through out all of the people I encountered throughout this practice, only the hygienist seemed to be into her job. As for everyone else, they were just...there. My biggest complaint is that they are not very honest about their billing. I had to have a cleaning done that cost only $116, but instead got doubled because they added other optional fees in there without telling me. They are a chain, so they definitely don't offer the small, family owned business type atmosphere. read more

Aspen Dental - Pensacola, FL - You know the wait has been long when there are no more seats in the waiting room. - Oral Surgeons Near Me - Pensacola, Florida

i can not explain to you how friendly the aspen dental in Pensacola off airport is! the customer service is out of this world! from the front desk to the doctor to the office manage. I've never experienced a dentist office like the one on airport! Dr. Dickerson is amazing and does amazing work! i recommend him to everyone! and Jamie the office manager is so nice and really breaks things down for you! they will be my forever dentist and I live well over an hour away I do not mind the drive! read more

I would give this place zero stars if it was an option! They love to nickel and dime you first off. They will always bring you in just to review I've been their twice and never got anything done besides paying out the ass just to be looked at. They can't figure out how to send info to the insurance and they have ran it wrong atleast 3 times before meh maybe getting it correct waiting on my insurance to call and say their idiots. Lastly they are rude and nasty on the phone to people. I'd advise booking and appointment somewhere else and just ensure the wait. If any place gets you in quickly in Pensacola it's because they are terrible! read more

DO NOT GO TO ASPEN DENTAL! They are just another corporate entity that only cares about making money and cares nothing about their patients. I needed oral surgery and Aspen dental was one of the few places in my area that accepted my insurance. I reluctantly made an appointment, having read many negative reviews about this company. When I arrived they told me that they would have to do X-rays even though I told them I had full X-rays done at my dentist less than 2 weeks ago and I could have the x-rays forwarded to their office.. They insisted they had to be taken at their office and I told them my insurance would not pay so they offered me a coupon so I would get free x-rays. I went through with my appointment and they gave me a treatment plan for the dental extractions I needed. They told me I would have to pay out of pocket $1667.00 up front before they could make an appointment for my treatment. I was shocked and told them I would not pay at that time as I wanted to check with my insurance company. I called my insurance company and it turns out they were overcharging me by at LEAST $1,500. I called the office to dispute the charges on my treatment plan. The person I talked to kept telling me I was wrong, kept interrupting me and refused to change any of the charges. I was polite and never raised my voice, just kept reiterating the information I had gotten from my insurance company. Eventually, while I was in the middle of a sentence they put me on hold and never got back to me. I will be making an appointment with another oral surgeon. Sadly this has delayed my treatment by at least a month. read more

I was happy with this location until yesterday. I needed a repair on my denture and called them on Monday. The person I talked to said I did not need an appointment for a repair, but to show up at 8:00 am the next morning. When I arrived, my denture was taken and I was told it would take an hour. I patiently waited and waited. Two and a half hours later, I had to ask what the status was. The receptionist said she didn't realize I was still waiting for my denture, even though I had not left the office! They took me straight back, handed me a denture and it wasn't even mine! They had given mine to another patient! What incompetence all over the office. Four hours later I did get my denture, but I will NEVER go back. read more

This establishment not what it appears from commercials. Once there you begin to notice the corporate atmosphere of a scripted routine of generating sales. Feel sorry for the Dentist and technicians that have little input as the office manager appears to be running the show. Once through your exam the office manager sits you down and you are subjected to an experience similar to sales pitch at a used car lot. When you give push back on cost the office manager replies "oh I made a mistake, its actually this price." Also you are pushed to pay in advance for next visit. Suggest using Yelp or other service to find locally ran dental office w/positive reviews. read more

I would also give zero stars if it was an option. The hygienist and dentist were friendly and helpful. However the billing department has put off submitting a regular teeth cleaning exam to my dental insurance for nine months now. I've contacted Nicole in billing on multiple occasions and she always says she'll submit, but never does. I wouldn't recommend Aspen Dental to anyone. read more

Terrible experience. This location was provided to be by Tricare. Aspen dental website shows united Concordia as a insurance provider. I scheduled an appointment, completed the paperwork and showed up early. The receptionist couldn't be bothered with me. She never put the phone down and just yelled at me across the waiting room that my insurance isn't accepted. No explanation. Very rude. I tried to explain it's listed on there website and through Tricare. She went back to her phone call. I called the corporate number. I was told "We don't serve active duty". I said I'm the dependent. She said same thing and hung up. Bad business. read more

This office is AMAZING! I was extremely nervous about my visit, expecting it to be pretty bad since I haven't been to a dentist in a few years, and everyone was patient, kind and reassuring! The hygienist, Tamara, is THE BEST! She was very comforting and patient. Monica took all my X-rays, and was very patient with me. Dr. Dickinson is AWESOME! He was very thorough in explaining everything, and answered all my questions! Wonderful experience overall! I would definitely recommend this office to anyone, especially if you're nervous and haven't been in a while. No judgements there! read more

Aspen Dental is a happy place! The atmosphere and attitude of staff is one of the first things I observe when choosing a new provider or choosing to leave a provider. Aspen Dental was friendly with a comfortable environment. The staff all seemed happy to be there and serving the clients. While I was waiting to meet Dr. Brennan, several staff came to check on me and make sure I knew I was not forgotten. I have definitely found a home for dental care! Thank you everyone at Aspen Dental! read more