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    Aspen Farms

    5.0 (4 reviews)

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    Northwind Pet Care Center

    Northwind Pet Care Center

    4.3
    (85 reviews)
    8.4 mi

    We boarded our two little dogs for the first time and they loved it! Highly recommended!…read more Very attentive staff and a spotless facility!

    I brought my bitch in heat and my intact male in to be groomed. I told the groomer that she was in…read moreheat and that they were to be separated. When I came to pick them up she asked me if I wanted her to bring them to the front. I said yes, but to bring them one at a time since my bitch was in heat. Next thing I see is she is coming out with both dogs. I grabbed one of the dogs and said "No. She is in heat." The groomer responded with "I did not know that". It's one thing to make a mistake but another to lie about it. Additionally, I wrote a letter describing this situation to the owner, Vicki. The manager replied with an email. To it she attached video footage of the event. In this email she attempted to explain why the groomer came out with both dogs together. I had several people read this email to see if they could understand the explanation it. They could not. In this email the manager also tried to rephrase the groomer's statement as"'I didn't know you didn't want me to walk them together because we had just talked about that in the grooming office." It's a good thing they had the video footage because it clearly shows the groomer saying "I did not know that" in response to me saying "No. she is in heat" when she brought them out together. Again I had several people read the email. They couldn't understand it either. The email did not contain one word of apology, which would have gone a long way. I just got an email saying that they had cancelled my future boarding appointments...petty.

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    Lulu
    Lulu
    Reunited and it feels so good!!
    Reunited and it feels so good!!
    Northwind Pet Care Center

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    Aspen Farms - horsebackriding - Updated June 2026

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