I cannot say enough good things about Aspen Mountain Plumbing and especially Michael Lindner. After dealing with delays and poor communication elsewhere, Michael was a breath of fresh air. He was professional, knowledgeable, punctual, and took the time to thoroughly explain the issue and the available solutions. It was obvious from the start that he genuinely cared about helping us and providing honest, straightforward information. Michael quickly diagnosed the problem, answered all of our questions, and demonstrated a high level of professionalism and attention to detail. He treated our home with respect and made sure we understood what was going on every step of the way. Excellent customer service, excellent communication, and an overall excellent experience. If you need a plumber, I highly recommend Aspen Mountain Plumbing, and if you're lucky enough to get Michael Lindner as your technician, you'll be in great hands. Thank you, Michael, for turning a stressful situation into a positive experience. read more

LANCE, the owner does shady work and fired an employee for breaking policies that he made up last minute. The employee returned their store key upon termination however Lance took it upon himself to change the the store locks and charge the terminated employee for the new locks and labor; taking it out of their last paycheck. Highly recommend Vaughns plumbing over this over priced business. read more

Update: While headquarters leaves much to be desired, if you're working with Travis in Cheyenne, he will work with you fairly and honestly to ensure the job is done right. -------------------------- Had an outdoor spigot replaced in March. As we all know, Cheyenne's freezes last until well into May. When turned on the water for the first time, the outlet leaked steadily, quickly forming a pool of water against the house. You would expect a plumber to stand behind their work the first time it's used. If there's a problem, they should be willing to fix as part of basic professionalism. They did not. Attempting to charge additional to complete a job that is expected to be done right the first time is just bad business, and bad faith. Profoundly disappointed. read more

Don't waiste your time calling they don't do commercial, they don't do mobile homes, lol pretty clear they aren't qualified or they would service plumbing needs where ever they might be required. I would certainly require to see a bussiness license and get a copy of insurance. Not having those is the ONLY reason I can think of to turn down commercial work. read more

came and replaced a leaking shower cartridge, charged my wife 1000 for 1 1/2hrs of work, not itemized bill, owner refused to make it right in anyway. I would get on YouTube... never shake hands with a plumber. this was a job I could have done for $50 but was outta town working. this company exploited my innocent wife read more

If I could some how give a negative 5 review I would! These so called plumbers came out, charged us for coming out. Yet they would not tell the insurance why they quoted over 5600.00 to replace a worn out ignition switch on a hot water heater! We have been fighting with them to send over the information to insurance. We've been waiting over 6 week's and all nothing. Do not ever call these people unless you want to get screwed over as well. read more

Called them over to see what was wrong with my water heater. Guy came over changed a part out and it was working fine until tonight when the water heater started beeping profusely. I go check it out and water is leaking from the water heater, it was not leaking before all of this... Now I have a mess to clean up and a cold shower to take! I appreciate it! UPDATE They came back to fix it again and tried to charge me 9k$ for this fix on top of the money I've already paid them! How nice! So now I have water leaking in my basement and a bucket I have to empty every 10mins until another plumber can get here that will only be charging me 4k!!! Looks like the cold showers will be staying a little longer! read more

I had a clogged drain and saw good reviews initially online. The service representative for Aspen Mountain arrived while I was at work and charged my wife $840 to do a simple snake cleaning of our drain (not emergency service). That is 4x more than the national average cost of that service. The whole job of finding the issue and fixing it took about 30 minutes. While the service representative was nice, it seems that their practice relies on taking advantage of people who do not know better. I have called multiple times to talk to someone about the charge and all they will do is "take my information and have someone give me a call back" without anyone actually calling. If you or someone you know is thinking about using them then please learn from my mistake and look elsewhere. read more

Aspen Mountain Plumbing - Plumbing Near Me - Rock Springs, Wyoming

They charged me $69 to come out and tell me it would cost $1,000 for a one hour job! I told them that was getting up there with surgeon prices! Nice plumber that came out. Outrageous prices. I declined the job. read more

The company was professional and helpful in answering some unknowns, and logically deducing likely issues at initial call out and estimate. The technician adjusted our clean out drain of the exterior to bellow our siding for easier access. I also appreciated the picture notification of who would be showing up to my door. read more

Just like others have mentioned, although the business says that they don't bid to be the lowest bidder, $4300 to replace a water heater is absolutely astronomical. I absolutely would start your quote process with other companies before contacting these guys. They are out to ring people dry by pile driving their pocket books into the ground. Replacing the water heater is maybe 2 hours of work. Plus supplies. Get real. Don't have them out to give you a quote either because they charge you for that. Then tell you that they'll credit you the amount for the quote if you use their services. I found a business that charged me a $125 an hour to install my water heater. The water heater itself cost me $800. They even replaced my gas valve. So it cost me about a 1000 bucks. read more

Please ask for a bid or their hourly rate before contracting with this company. In May 2018, their hourly rate was $90. In March 2019, they increased to $159 for the first hour and $110 after. They also usually have 2 guys. I just paid $667 to change a toilet flange - 2 hours of work. There are not a lot of choices in Sweetwater county and this company is really taking advantage of that. Buyer beware. read more

Called them to snake our sewer, needless to say sticker shock when time to pay, over a grand. They are raping people with their prices. Would not recommend them to anyone. Over 3 times higher than any other plumber in town. Then sent only one plumber to do the job of 2. My husband ended out helping, where is his check? Save your time and money and call anybody other than them! read more

Called for a rental property. They were able to fix it the same day.

called to find a leak going to my shop. the technician was awesome. Very professional and upfront. unfortunately I was informed the going rate from Aspen was $700/hour. it was going to be $1,000 to find the leak and $700 to change 3 3/4" gate valves. They used to be so good. Reasonable prices and great work. Looks like those days are over. read more

I was looking for a company to install a bathtub and hook it up. The old tub and all the drywall had already been removed. I went to Aspen's website and filled out their form to have someone give me a quote. They never contacted me on there, so I sent a message on Facebook doing the same. I got a reply saying to call them instead, not a good start already. After getting on their schedule, and having an employee come out, they gave me a few different quotes for various things they could do. I already have a brand new tub ready to install so I just needed them to install it and hook it up, no drywall work or anything else. The amount of labor involved is probably 2-3 hours for a professional. The quote to do that was $2,272. After I declined their bid and paid their $49 fee to get an estimate, I received another email showing their inspection form. At the bottom of it was a part showing that I refused their bid and that I was a "Disgruntled Customer". It's no wonder they require a $49 fee to give an estimate when they give outrageous bids like that. Needless to say, I'll never use them and will make sure others know to go elsewhere. read more

I have used them in the past and had no issues. This time I was informed up front that there would be a $49 callout fee if I declined their services after they came to the house. I thought, why would I decline their services after they came to my house? My drain needs snaked, they snake drains! They've done it before and charged less than $200. So this guy comes to my house, calls me (I was out because he was late) , and starts listing off prices starting with $650 for a basic drain clean!! I said no thanks then got a text reminding me to call and pay $49. I called to complain that the price they quoted was absurd and was told Lance would call me to discuss it. Two days went by and I called back and was told Lance had been informed and declined to contact me. What sort of way is that to do business? Well after me complaining again that I was being extorted, they dropped the $49, for which I am grateful. I guess that's what the solitary star is for. In the intervening two days I called A&G plumbing in the morning, they came on time that afternoon, snaked the drain, and charged me $180. It took an hour. I appreciate dropping the $49 after I called and complained several times, but the damage is done and Aspen Mountain plumbing have already shown themselves to be untrustworthy scam artists. Your customers don't care that you got a fancy new van and are not willing to pay 3.5 what your competitors are charging to pay for it. read more

Aspen sent Chris to repair my upstairs bathroom. He explained what was going on with it and did an amazing job. I haven't had a problem with it since. I honestly recommend Aspen Plumbing to all my friends and family. read more

We called because our shower was draining slowly. I assumed it was a problem easily solved by a quick snaking. Turned out to be a pipe crippling series of tree roots. While I was at work, the plumber pressured my wife into signing a contract to dig a trench, replace the pipe, and line the pipe... before doing an inspection. The contract was for pipe lining ($7000) and "trench up to 100ft" x2 ($18,000). The operator hit the main and broke the lines of two neighbors in digging what was a 19ft trench. They spent 3 days digging and 2 days trimming pipe seals to fit the main, because they didn't have the right size in stock. Their lining machine was down, so that wasn't done. Thankfully that $7k was removed from the bill. For the 20ft trench, the full $18k was charged. When I called to question why we were being charged the price of a 200ft trench when this one was 10% of that, the owner of Aspen met me with immediate hostility and repeated "I'll see you in court!". After all of this, we are still showering in standing water. Don't sign contracts before inspections. read more

Very talented and skilled plumbers! Came same day I called took care of my problem. They sent me a text with the picture of who was showing up to my house and even wore booties covering their shoes. Wonderful experience. I would recommend them for any plumbing needs read more

I have had several jobs completed by Aspen Mountain Plumbing. Each job is done well and they can usually get to my home pretty quickly to do the work. Also very friendly people, good customer service. read more