Awful experience. Discussed with them prior to the contract what we wanted done. They brought a vague contract pricing out all the work, which we assumed was everything we had asked for. This was after it took them about a month to even get started. We secured financing for the work, but when the work started, a number of things we had discussed weren't what they were doing at all. We had discussed a jacuzzi style tub with jets and wiring going into the wall with that, and that is not the tub that we got. They offered to replace it, but of course, that was going to cost more. We asked to have a plumbing leak inspected and fixed in another bathroom, that we were then told we understood would be covered in the contract and financing that we had secured. Once work began, suddenly that was going to cost us more. What should have been a 2 week project at most that we called in June to have fixed, I'm writing on October 4th, and after waiting for 2 days being told the painter will "be there today" and holding my daily plans for that, finally he showed on the 3rd day. Now I'm left with an unfinished wall in the room they were projected to work on, and a gaping hole in my bathroom wall upstairs because as a disabled veteran on a fixed income that had secured financing for everything, I can't suddenly handle the surprise charges like putting the wall back together where they cut it out, despite a detailed discussion prior to the start of work that they would build an access panel into that wall. If you have work you need to get done, you're better off holding your pipes together and hoping the hard water we get locally leaves behind enough residue to eventually patch the leak itself than hiring these guys. Would not do business with again. read more

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Charge me $1600 to fix my problem. Didn't fix it . They wanted 89.00 come back out to see if they could fix it again. Watch out for them .

Great service and great communication. I had Chad come out on a Sunday evening my boiler line sprung a leak and was spraying boiling hot water. They got there in a timely matter and was able to resolve and fix the issue for me for . Will use them again in the future read more

We have used Aspen for our HVAC needs for about 25 years. We have purchased two furnaces and an air conditioning system from Aspen. We have used Aspen to service the furnaces and air conditioning system. All Aspen technicians have been professional and very friendly. We recently has Aspen install a tankless water. Another positive experience with Aspen. read more

I was so pleased with their service. I was able to get an appointment the next morning. They were prompt and very kind. He even had a great sense of humor. It is hard to find quality people today like they have at Aspen. I was very impressed and would use them for all my plumbing needs going forward. Their prices are great too.... Ray read more

Great company. All their employees are very professional, knowledgeable and polite. Derek has been here on several occasions and is very professional and has a great work ethic. Would very much recommend Aspen 1 for all plumbing, heating and air conditioning needs. Also love their fixit department, haven't found anything they can't do. Bill Swift read more

Aspen Plumbing Saved Christmas... I had pipe leaking this morning and they were able to get a guy to my house in a little over an hour. Their plumber Derek was very knowledgeable and professional. He helped me with a temporary fix and a long term plan. I'm very thankful that they were able to come on Christmas Day and I plan on using them in the future! read more

Aspen Plumbing Services - Plumbing Near Me - Jackson, Michigan

respectful and efficient. Would easily feel comfortable having Andy come back next year and do his job, Answered my questions, nice young man. read more

Always come during stated time and take care of thing quickly. Use them for my plumbing needs for last 3 years. Each service member has been great. read more

He was insightful. He was prompt on the time he called me. Let me know he was close seems knowledgeable interacted well.

Absolutely would not recommend this company. We had a large leak in our upstairs bathroom that ruined the flooring of the bathroom and surrounding rooms and ceiling in our kitchen. After having the water off for weeks we had someone from aspen come out and fix the plumbing. He replaced some things and after a couple hours and $400 we thought the issue was fixed. 2 hours after he left we noticed the bathroom was still leaking. Gave him a call back and he said he would come out and fix it for another $500. Absolutely ridiculous that we paid him for something that wasn't even the problem and then he wanted us to pay him more to try and fix the actual issue. Would not recommend. read more

For a company that advertises always open this is not true. I called four times tonight. Three reps that could barely spend English. After waiting five hours with no call back I called again to ask if a tech would call back so I knew if I needed to stay up. Nothing. Always open is false and misleading. I'll never give this company another minute of my time. Not recommended if you are in a bind. Look elsewhere. read more

Adam was FANTASTIC! He arrived on time(wearing a mask, much appreciated). He was quick to understand the entire situation and provide an upfront cost. Adam was very efficient and explained everything as he went along. He also explained other services we could call on him to complete in our home. All questions were answered knowledgeably and everything was cleaned up after he finished. I will be inviting him back for any work needed in the future. It's really nice to have someone care as much about my home as I do! read more

Called these guys when we had a bit of a snafu with another handyman and they were great! They were prompt and responsive, and Derek was knowledgeable and professional. Didn't take long to fix either. read more

We had an after hour emergency at my elderly father's house and needed a plumber. The water was on to the outside faucet and when we tried to turn it off the handle broke. So we had to turn the water off inside. Aspen sent a wonderful young man to the house and he fixed the problem very quickly. He replaced the outside faucet and put a separate shut off valve inside so if anything happens again we won't have to shut ALL the water off. The ONLY reason I am not giving them 5 stars is because it was expensive compared to other places. We had a $99 service fee plus $225 to replace the faucet and add the shut off valves. But it was after 5pm and it was a last minute issue. Regardless the service was OUTSTANDING! read more

Priced too high. Minor repairs start at $129 and then A diagnostic fee is added at $49. So to replace two quick couplers it took 20 minutes I paid $178. I mistake was not asking for a quote before they showed up. read more

Cracked hot water pipe under the kitchen sink. Derek has been great to work with. Friendly and professional. Showed me the issue and the work he did to repair the problem. read more

Loved Derrick, I had my shower spout and handle replaced. We had no hot water he fixed it! At first he didn't have matching parts to my nickel finish. But he ran out and bought some. I highly recommend 5 stars here read more

I gave Aspen plumbing one star because I couldn't figure out how to give them zero! We had paid $49 diagnostic fee, which I didn't mind but is often taken of the bill if the work is done, this was not. I overheard the plumber tell the office that he would need to come back and that the faucet and disposal installation was estimated at 3-4 hours and scheduled for 1p on Monday. He arrived after 1:30 and was done about 3:45. In addition, he identified that the faucet I bought might be a problem because the lever was in the back and might hit the marble window sill. I offered to go switch out the faucet but he indicated he could make it work. However, after installing, it wouldn't work and now I had to have remove the sill and have it cut at local marble company at a cost of $80 When the work was completed he told me the total was $477. I was dumbfounded but wrote the check. He had me sign a couple of blank lines on his tablet, without explanation. I asked what I was signing for and he said that the work was completed and the amount (neither of which were listed). I asked for details and he said it was for labor and parts he supplied. Remember I bought the major parts. I indicated that was unsatisfactory and he'd have the office send and email receipt to which I said I don't need a receipt for the amount but the breakdown. I hadn't received the email so called the office to verify my address and she said I'm sending it right now. I again said I want details to which see said it's a set price! Really, even though it took over 1 1/2 hrs less than estimated. She then said she'd have someone call me, which they didn't and I then replied to the emailed receipt for the manager to call me, which he did not. This house isn't even mine, but my son's. Both he and his wife are disabled and live on a limited income, so thank you for lining your pockets with their limited funds! I will never use your services again and do all I can to alert others to your deceptive practices! Mark DeNato, Jackson MI read more

Derek was awesome. Came to the house (with mask), reviewed what needed to be done, provided an estimate with basic qualifiers (could be higher or lower based on what would be encountered that is not see), reviewed the estimate and started working. He informed me on things he was seeing and got okay before doing the next thing. All in all, an awesome job and very satisfied. read more