They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

Al arrived little early and gave me heads up when he was on his way. He was very down to earth…read moreperson. He explained everything and answered all my questions. He inspected and cleaned our chimney for first use and there was not a single dust left when he was done. They were very responsive when I messaged them on Yelp and when I called. Chose them because they are not just a great family-owned business but do a professional and clean job. They will have my business when I need anything done with our chimney. Thank you again!

Excellent service from a truly family run business. They delivered what they said they would,…read morehelped solve problems that arose in the natural course, and were a pleasure to work with.

We have nothing but fantastic things to say about Family Chimney Sweeps, which is really a family…read morebusiness. When I originally called to schedule an appointment, they spent a great deal of extra time on the phone walking me through some steps of doing an initial check of my chimney and what to look out for to minimize risk of fire/CO exposure. They did not have to do this, but went way out of their way to spend this extra time with me and lend a hand. Scheduling was easy and efficient, and they use Square app to confirm, track, and enable notifications for the appointment. During the inspection/cleaning, they were very friendly, transparent, communicative, and efficient. They prepped the work area which was then spotless upon completion as if they were never even there. Extremely professional, knowledgeable, and personable. I had great conversations with the two sons during the appointment, and they took extra time to answer my questions and to walk through safety and operational concerns I had. Overall, this was an excellent experience and I'll be recommending Family Chimney Sweeps to everyone going forward. Great job!

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

Used them for several years to clean chimney with no issues. This year, to beat the rush, I called…read moreto schedule in July and got a date in early September. The day before, they called to say that I was the only appointment on that day in my area, and they wanted to reschedule to mid September when they could group several appointments together in my area. Ok, that's well before the heating season, no problem. Then, a couple days before the second scheduled appointment, they called to say they had a covid outbreak among their staff and wanted to reschedule to late October...two months after the original appointment! I called a different company and they came out two days later and did the job.

We have a woodburning stove. I run my fires hot, but decided to have it cleaned after a very…read morewoodstove winter. The technician and the back office said I was getting tier 2 inspection(which includes a video scope) for a 10% discount at $315. When the techs arrived, they said they could not inspect with a video. I called and inquired as to whether this would lower the price. "No". Ok. They had to move my stove, which rests on granite tiled floor. An awful grinding noise, (which I should have immediately called out). I wanted the techs to show me how dirty it was and their first pass had just a bit of creosote. But they made sure to mention that it was "really" dirty and that I should schedule once a year. Ok. But, I used to do my own at a previous home and compared to that, it was NOT really dirty by any means. They were done in 10 minutes. Pushed back the stove and I paid them cash. In doing so, they charged me $300. Thank you. However, when they left, I gave everthing a closer look. The original debris that came out of the pipe was still on the floor behind the stove (Are you kidding me? Your vaccuum was right there and could have sucked this up in under 5 seconds) and then I noticed the crazy scratches on the granite. I called back office; sent in photos and explained what happened. I demanded a fix (Not rocket science, as the stone has to be sanded and polished), but is it my responsibility to do the job correctly that I paid $300 for)? The back office asked me if I had pictures of the floor before the techs scratched it? Ah, no. Supposedly I'm to expect a call back from the owner. Been a week and 1/2. Crickets.

I was very disappointed with the customer service I received from Chimney Rescue Squad. I had been…read morein contact with the owner, Chuck in regards to a part he was going to order for my gas fireplace. There was no followup whatsoever, and no return phone calls or response to text messages that I sent over a month and a half long period of time. I finally had to find another company that has since come out and fixed the problem. I was recommended to this business by a close friend and I would not recommend them to anyone.

Came out for a cleaning two days after I called them. Friendly and thorough. Great response. I…read morerecommend to anyone.

Worst experience of my life, after a no shows, finally roof is installed. Damage done to my…read moresiding, soffit, multiple leaks. Staff members Kevin and Lori, both super rude, in fact called us a liar when called regarding a leak to our 2 week old roof. NO professionalism from the crew, caught them on my home cameras riding my kids bike, caught them multiple times in other parts of my yard for no reason. Billy Wright himself was contacted about our concerns, he pushed back with physical threats which upon we had to contact the authorities and seek a PPO.

Discovered our roof was leaking at my building. Never fun but they made the process quick and easy…read more Their response time was impressive and they had someone out right away. They came highly recommended by a bunch of people on Facebook and I have to agree. Great pricing too from comparing to 2 others I called.

I used Doug's service when other another company hadn't called me back and I'm glad I did. He…read moreanswered when I called, he came out that day, even I told him it wasn't necessary seeing that it was raining heavily. He was quick, efficient, professional and I will definitely will be using his services again.

misogynistic super hero. condensing, doesn't know how to talk to people, horrible. if you are a…read morefemale, pass he will treat you disprespectfully \

We have a 2+ story house. All Chimney Cleaning & Maintenance in Charlotte did great work for us on…read moreour chimney - assessed and cleaned and made the necessary repairs/changes AND came back without charging to tweak something that wasn't quite right in the end. Phone is (517) 543-7270.

From the owner: Our business has been around for decades. It changed hands to a new generation in 2022. We have…read morethe same small-town values that have been around for years. We have grown enough to now include some office help, but we plan on keeping it personal because we like it that way. We like getting to know our customers and hope to be able to take of their chimney needs for years to come!!