After my husband was in a horrifying motorcycle accident while vacationing in N. Carolina, we were…read moreat a loss as to what to do next. Our state laws are different than those in NC and that made the whole issue even worse. After speaking with Carl and his explanation of the laws and our rights, we were sure we found the right firm to represent my husband. It took over 2 years to medically recover from the accident, but Carl and his team always were only a phone call away. It was very reassuring to know they were on our side. The service we received from the Nagle professional team made the whole experience bearable. We cannot thank them enough for all of the compassion and hard work they did on my husband's behalf.

I contacted this firm after a no fault car accident. I had damage done to my car and suffered…read morepersonal injury. I was connected to an attorney, Mark. It was a brief conversation. Had I been in a "catastrophic" accident as he discussed, I would not use this firm. I found him to be crass and condescending. He told me outright that they only charge a %25 rate as they only take "catastrophic" cases. Well Mr. Mark, the smaller accident victim has pain just the same as the large. I think a %25 fee of an injured victim's settlement would be way too much money to have to deal with you. Being from the south I think I would say, you are just way too big for your rich boy britches and are living way above your raising or maybe not !

A shady couple of characters run this agency. They were nowhere to be found when we needed them…read moreafter damage to our home. Avoiding calls, delaying responses, and sending incompetent and untrained people to evaluate damage. Even asking us to do their job after they failed to capture good photos. A total lack of accountability or professional behavior. Avoided Keith and Kimberley Kepler if you want your property covered by honest agents.

Great customer service, competitive quotes, and professional staff. Always available when I need…read morethem and super efficient. Definitely worth talking to when looking for any type of insurance. I have moved over my renters, jewelry, and auto policies to them due to the competitive pricing and great service and will be adding another vehicle shortly. Thanks for always taking care of me!

Communication was great when I was transferring my account to this office! Very friendly! I look…read moreforward to being associated with them!

I have been with State Farm since I can remember, mainly because my dad had them as car insurance…read moreand liked them so much. I didn't know a whole lot about them until I graduated from college in 2010 and was introduced to the big boy world where I had to start paying my own car insurance which was never fun. That's where I met Mr Ron Connor. I like Mr Connor, he is straight to the point and s really easy going guy. He is also really easy to talk to, and just by getting to know him I could tell him and my dad had been talking about me venturing out on my own with my car insurance for awhile. He will answer any questions you have in a clear and concise manner, which I am fond of. I have had a few situations where State Farm has been pretty good to me: 1) I wrecked my car back at the end of 2014 and totaled it and Mr Connor along with State Farm helped file my claim and get me back on the road as soon as they could. Their medical department even sent me a check to help cover the expenses for me being treated at the hospital which was almost $3,000 plus ambulance fees which was another $500 on top of that!? They saved my butt and really helped me out from coming out of pocket in that case! 2) The second situation they helped me out of was when my dad backed into my car in Nov 2015 and smashed into my bumper. I was so mad I didn't know what to do. He had to file a claim and State Farm took care of me again! They have those Select Service Repairs Program where they work with certain shops in your area who are well known for quality of work. I chose a place in Winston-Salem called Pat's Body Repair (Lewisville I think, sorry) and they worked directly with State Farm and handled my matter perfectly! I only had to pay like $250 and they took care of the rest! They even got me a rental car for the week so I could get to work and when I held on it to it two days later than what t should have been turned it, their customer service representative picked up the bill for those two days because at the time I worked 12 hour shifts and couldn't get off to pick up my car! She was unbelievably nice, and knew exactly where I was coming from! All in all I would definitely recommend State Farm to anyone looking for high quality car insurance, I cannot speak for the rest of their insurance cause I only have them through car but if their car insurance is ANY indication of the rest then you will be in OUTSTANDING hands! Mr Connor also has some representatives that help him, specifically Mrs Nancy Duvall who is really sweet as she always calls me to remind me to pay my car insurance before the cancellation deadline! ***If there was one "blemish" I would say it's another representative there. Not sure if she is knew or not, but I don't really care for smart comments. Her name is April Oakley. She emailed me once telling her to call her back, which I did and made a remark about me needing to clean my voicemail out cause she couldn't leave a message. Lady, first off you don't get paid to tell me that, and second off, you could have emailed me the reminder instead of just saying to call you as soon as possible. Then on my birthday, she called and said, "I am not here to harass you about your car insurance, just wanted to wish you a happy birthday." I would have fathered she not call AT ALL. I don't like her tone of voice or rudeness. She would be better if not calling me again! *** However I still give this place 4 stars for their quality of service, and the way they have treated me in the past. I will say they are pricier than other car insurance places, then again I also have some speeding tickets from my "riding' dirty" days so that's a factor too. But even though they are more expensive, you get what you pay for, and I have seen it first hand with them. Thanks again for your help Mr Connor. You have been really good to me for going on 8 years I believe!

I did business this morning with this agency. Very friendly and professional service. It was a…read morepleasure.

At the urging of a friend and colleague who'd used Jim Glasgow Insurance for years, and in support…read moreof an insurance agency with a downtown Winston-Salem presence, I eagerly selected the Glasgow agency for both home and auto insurance. I was sold on the reputation but also on the promise of significant cost savings for bundling both home and auto coverage. My first marked disappointment with the Glasgow agency came when the downtown location was closed, and I was forced thereafter to conduct my business with them by driving into the hornet's nest of overcrowded office condos in the vapid wilderness of Westgate. I hate that hellish haven and the extra effort of getting into and out of it. But I was even more disappointed to watch my homeowners insurance double in a short period of time, with all savings from "bundling" disappearing in a puff a smoke, without ever submitting any claim whatsoever. From time to time, I might be contacted with offers for savings or different coverage that, once I tried to sign on for them, would mysteriously evaporate or no longer be something I qualified for. Recently, I was informed that my homeowners insurance is being eliminated altogether. Yes: it means I will now take all of my business to an agent who's willing to provide service to me, who's going to go to bat for me, who's going to show that he will do whatever it takes to be certain that I am covered, that my business is valued, and that he is actually and truly "on my side." The name on your coverage might be the "Jim Glasgow Agency," but you'll never see him and you'll find that you cannot depend on him to provide and maintain the service that would deserve your patronage.