Cancel

    Open app

    Search

    Associa Chicagoland

    2.0 (171 reviews)
    Closed • 8:00 am - 5:00 pm
    Updated 1 week ago

    Services - Associa Chicagoland

    Property management

    Associa Chicagoland Photos

    Recommended Reviews - Associa Chicagoland

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Cement barrier made around stoop.
    Donald A.

    Update: The cement barrier was actually the project itself. So as of 4/12, the issue has been resolved, more or less. I want to add that Community Association Manager Kathleen Markland has been very helpful in finally getting this issue resolved. It was communicated that Associa recently underwent new management which was partly why there was such a long delay. Other factors included waiting for the ideal weather temperature to do the project, the priority of projects Associa needed to address, etc. I suggested to Kathleen in the future to communicate all this to clients like myself. If you look at my prior updates to this review, there was a consistent lack of communication and follow-up at Associa that I hope going forward is finally resolved.

    This is where the bellied pipe was. We were told this dirt would "settle" about 4 months ago, this photo is from today.
    Sam S.

    Worst association I have ever interacted with. Has made my family contemplate moving after only owning our home for 2 years. We had sewage from a HOA owned pipe backup into the wall of my husbands home office (he works from home). This was in September of 2022, the pipe was not repaired until November of 2022. It is now February of 2023 and we are still missing an entire wall and our backyard is torn to pieces. But don't worry, if you leave your garage door open too long, you will have a fine within 24 hours.

    See all

    2 months ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 months ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    They are hard to reach. Also unresponsive and ineffective. Individual managers don't seem to be available.

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K H.
    0
    3
    2

    9 months ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 5
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Have called 5 times2 live chats and had one call back but nothing to resolve issue boiler- heater on full blast from 11-8 all night in JUNE

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of suzy
    0
    3
    0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Terrible never answer phones double charge records all wrong can never get resolved living nightmare

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eva L.
    21
    3
    1

    3 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom C.
    0
    32
    0

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of NV B.
    0
    20
    9

    2 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Omar S.
    29
    18
    1

    6 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Logan Thompson

    Logan Thompson

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J S.
    0
    17
    0

    3 years ago

    Business owner information

    Photo of Associa Corporate

    Associa Corporate

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 5

    Ask the Community - Associa Chicagoland

    Review Highlights - Associa Chicagoland

    “I am giving this company 5 stars based on my interaction with Jacqui Pascente.”

    Mentioned in 4 reviews

    Read more highlights

    WL Seymour Inc

    WL Seymour Inc

    (7 reviews)

    William L. Seymour currently manages 7 or so Associations…read more (See URL wlseymour.com/Associations/Associations) Living at Riverwalk Condominiums (which his site lists incorrectly as Wellington Court... but DOES accurately demonstrate his level of competence and attention to detail) for 2 years as of May.... this is my experience with this management company, as both a resident AND briefly as a Board President Some background info... I have had previous experience (4+ years) as a Condo Association Board President. Also 4 years directorship on the Chicago Chapter of a Professional Board... so suffice it to say I know how Boards are supposed to work. I also was pre-law before I switched to IT. Legalese is not foreign to me. Bylaws are simple. Contracts are simple. Vendor management and RFPs (requests for proposals) aka obtaining bids... is simple. Property Management is not difficult. It's small business operations with only volume being the variable... number of units, work orders tickets, workforce management and customer service. Reporting to the Board on situations requiring management decisions... otherwise it should be Business as Usual on solid business practices. Service level agreements outlining the statment of work should be clear... scope what a Management Co. Is supposed to do is not rocket science. This 'management' company... experience from my 2 years of residency... has advised the Board to... raise the assessment 2x (9.3%) each year... so now I pay an ADDITIONAL $684 a year that I did in 2013... for what exactly? Adding to the reserve I get... but if I am paying more... I expect the budget being managed excellently. So what do I see? Direct experience... this Association has been told BY WLS not to use an Attorney in Board Meetings to save money... result? Lack of adherence to standard bylaws of the IL Condominium Assoc Act and Riverwalk Condominium's stated bylaws. Best examples: 1) Annual Meetings... notification and posted dates never seen at the minimum 21 days prior. Most associations post these at the beginning of the year... because... wait for it... they're ANNUAL meetings... seen 4 days notice maybe... March meeting didn't even have a location. Nothing mailed or posted yet for June... did I mention the June 3rd one was supposedly per WL Seymour...not existing... til I pointed out the reservation at the Rolling Meadows Library calendar. Then a pause... and response that it was rescheduled due to a conflict. Riiight. 21 days bud... not 3 days. Maybe you should get KSN to help you after all. 2) Board elections. Bylaws require notification and solicitation of candidates for open Board positions. Never seen that happen once aside. from a sentence in a notice about the annual budget. Show up at the meeting and the few people there appoint each other... and from their own admission they have never served on a Board before... if you actually notify owners per bylaws, you might have people show up... or mail out election information... get more than the same 2 or 3 people... that have no experience in Board membership, financial operations and vendor management. Yup they rely on the advice of... William Seymour. Non-Attorney... Who tells these people the can add charges for the owners without permission... like adding them to a class action tax appeal without notification... (got the emails and verbatim quote from misled Board members... one who has never served on one before... yup) Then billing their account for the unauthorized legal actions with a fee higher than assessment payments... then taking prepaid assessment money to pay those fees... and this making the account have a balance instead of being zero / negative credit balance. And don't get me started on the Board's response of 'why are you trying to micromanage?' when asked why a vendor's accepted estimate (4x actual measurement, 105% markup on mulch) was questioned... Yeah... if you have this management company... take a look at the vendor estimates and contract management. They like to let elevator maintenance bills run free from 2008... not renegotiate when they can... like 2013... and go from $450 to about $700 per month... Vendors get the best deals when WLS 'manages' your associations money... so look forward to annual 10% assessment increases and 2 week turn time on requests if you are lucky to get one at all. When your association is collecting 15K per month in assessments but has 20% of what the recommended reserve... and a Board that lets a Management Co. That doesn't like to provide itemized accounting run it... you have to wonder what is going on.

    Our home owner's association, Fairfax Village, uses W L Seymour as our management company. The…read morecurrent manager inherited this company from his father. I've heard many long-term residents remark that the son, the current owner, doesn't manage association business as well as his father did. Even our board members are frustrated by the lack of follow-up by Mr. Seymour. Phone calls and emails are frequently abandoned without any response. Personally, I've been dealing with W L Seymour for over seven months regarding an issue with the association owned storm sewer drainage pipe that clears water from rain gutters and the sump pump away from my unit. My patio frequently ends up with 4-5 inches of standing rainwater and there has been some seepage through my basement floor. I have an email history going back and fourth indicating that they'll have a plumber contact me, but I'm still waiting for that phone call. I would not recommend this management company for managing your home owner's or condominium association.

    American Property Management of Illinois, Inc

    American Property Management of Illinois, Inc

    (34 reviews)

    This company is beyond incompetent. The manager recently told us we were low on funds and needed a…read morespecial assessment. I asked her to send me all overdue ledgers. She sent several. I messaged all those people and got some of them to pay. One simply said she needed an invoice that management wouldn't provide. I got management to send it and she paid. Essentially, I as the board member am doing what management should be doing. Another account has a balance of about $5,000. And the owner of the unit doesn't know what it's for so I asked management to explain the charge. It has been 2 months now and still no explanation in spite of me emailing them several times. Mind you this charge is from like 5 years ago. On top of this, this management company consistently tries to bill me for issues at the building and it's the reason I ran for the board. One time a leak originated on the 3rd floor, leaked to the 2nd, and ended up in my unit on the first. The plumber sent by management said the leak came from the 3rd floor but the management company sent me a bill and said it originated in my unit alone. Fast forward to today, and the management company is trying to do that again. They are trying to pin $4000 on to my account instead of the unit where the work was done. The board voted and we told management to place the charges on the unit where the work was done. I've been emailing management for 2 months asking if this has been done. At first, they claimed that they don't have the invoices yet, which was a lie because they had already sent them to me. Yesterday, they claimed that the minutes of the board meeting don't show such a vote ever took place. So in addition to being completely incompetent, they will also lie to unit owners and even the board president. I would steer clear of this company. What they need is a management company to manage their incompetence, not be providing management services. I'm going their job for them anyways.

    This company seemed to have taken a while to get up to speed but found out that the previous…read moremanagement company left behind a mess. Since then, APM has been incredibly responsive and has done a great job managing our community. Big thanks to Steve with APM! I hope that they manage our community for many years!

    Associa Chicagoland - propertymgmt - Updated September 2026

    Loading...
    Loading...
    Loading...