317 Groveland Ave - ***Nancy Perdew** 10-stars!! Nancy, the on-site property manager, is truly the very best. I've known her for years both as an owner in the building and as a trusted resource when listing property there as a Realtor with Edina Realty. She is incredibly knowledgeable, consistently professional, and genuinely kind. Nancy is proactive, responsive, and always goes above and beyond--whether answering questions, addressing potential issues, or supporting both owners and agents. She's an invaluable asset to the building. Tracy Gazett, Edina Realty Minneapolis MN read more

If there were an Olympic event for doing absolutely nothing while sounding incredibly helpful, this HOA would be taking home the gold. We own two units at Springbrook Trail in Oswego, and at this point homeowners don't even know that there is supposed to be a Corey Ouellette (who no one has seen!) - who is the property manager. Calling the office is like watching the movie Groundhog Day: "We'll look into it." "Someone will get back to you." "Thank you for your patience." Fast forward a few weeks... crickets. Repeat. Forever. To be fair, there are two gentlemen--one in Chicago and another (I believe) in Orland Park--who deserve medals for patience and professionalism. They're polite, courteous, and never lose their cool, even when they're delivering the same promises over and over. Unfortunately, they seem about as empowered as a drive-thru cashier trying to approve a $10 million loan. If the HOA's strategy is to wait until homeowners give up, congratulations... it's working. for answering the phone politely. for actually solving anything. Overall Rating: 1/5. I'd leave zero stars, but apparently that's handled with the same efficiency as maintenance requests. read more

ZERO stars, Moon Lake Village in Hoffman Estates, IL. If you are a community board member, do not hire this company. If your contract needs to be renewed, do not renew. On-site manager(s) have been rude and unprofessional. They hire vendors who do not know the buildings or the needs of the community. First Service does not build relationships. They just send constant emails and expect their constantly changing rules to be followed. They recently had a deadline to replace parking stickers and guest passes. However, they ran out or didn't have (?) enough stickers and passes. Perhaps they should know how many units they have before ordering. They fired an established on-site maintenance company. They hired new vendors who do not keep the buildings clean. The on-site manager rolls her eyes and reacts to negative comments with unprofessional remarks. read more

Please save yourself. Don't bother calling or emailing. They are super unorganized, unreliable and unhelpful. As a resident that stays in a property managed by them....ive been waiting for a call from Maria the property management for 7 months regarding an "issue" they brought up. If you are a property looking for help with management, Avoid this organization at all costs. Pics show unkept unsafe areas of property they manage in Buffalo grove. 7 years we've been waiting for someone to paint a fence. Will get fined if I paint it myself. ZERO stars. 20 poop, fire & middle finger emojis Emails may bounced back here is the correct email address (that may get answered correctly or maybe not) residentservices.il@fsresidential.com They are all clueless & can't do anything to help. They will pass on messages but no one calls back, email responses always lack any logic. Everybody in the neighborhood are friends bc we have a common public enemy number 1 (& how horrible it is being managed by this company). I was yelled at on the phone for asking about an update/approval for a new garage door install that we are being FORCED to update. It took two months to get approved. Meanwhile Home Depot had already charged us for the garage door & kept calling. Luckily we weren't charged for storage of the garage door for 2 months. Only our hard earned money was lingering in the air. I managed to read all the Google reviews for FirstResidential... every property managed by them has the same complaints. You'd think they would learn something from the reviews but no. Not sure how they are in business. It's literally an endless circle of zero help. read more

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Worst service -- they will drag you around and never solve anything. Socorro B., Resident Support Specialist, gives the same answer every year that they are working on resolving the issue, but the issue has never been solved. read more

These people don't even deserve one star. They don't care about their residence. They don't respond to you when you have a complaint and property manager Travis Neville is completely useless. The worst management company I have ever dealt with. read more

Jacqueline craft asst property manager I'd 200 n Dearborn st chicago Illinois is amazing always ready to help She is polite friendly dedicated in assisting me as resident read more

most mismanaged management company. charged late fees to line their pockets. I can't say enough bad things about this company.

absolutely terrible HOA. I live in highland woods in Elgin, IL and these people never move on anything. They NEVER ever answer the phone and someone finally does, they're never able to answer anything. The answer is always, "we'll pass it along to the dept who can help" and then you don't hear back. Then when you call and wait 45 min to try and get a follow up, they hang up on you!!! I had one complaint in 10 years that was in their bi-laws and their response was, "we can't really enforce that". Why bother have it in the bi laws then?? This company is a total joke. Thank GOD we got rid of them and started with another HOA just last week....a company named TownSq. I don't have high hopes, but then again, they can't be worse. I'll never ever buy a house with an HOA ever again. read more

so I had to go to the office here to pick up a garage fob. I had a meeting with their agent Edwin, who was refusing to speak to the unit owner over the phone and instead emailed who they thought was the owner but was in fact me. when i informed Edwin that the email on file is mine, and for him to directly call the owner himself, he refused. When I asked him why he said that the owner needs to call him, but we don't have a direct way to call anyone, we have to go through their ai phone assistant, which tells us to come to this location to get the cards. I said this process is tedious and stupid, because it would require my diabetic grandmother to visit their office personally. He just walked out on the meeting. He refused to talk to me or give me his supervisors name and/or contact info. I was upset and disappointed. Raven, the front desk concierge, was the complete opposite experience. She helped by getting in contact with some higher up whom I believe is named Robbi. I filled out a form that gets filled out every year and submitted to them as they didn't have it on file for whatever reason. Something Edwin obviously wasn't capable of doing himself... Anyway, while I didn't leave with a new garage fob, I know Raven started the process, and we should have an update soon. When a manager contacts me I'll be willing to update my review based on the outcome of that. I was considering giving 2 stars instead of 1 because of the awesome service Raven provided, but I feel this needs to be resolved first read more

I wanted to give zero starts but the website won't let me. if your HOA is linked to this company, then either your HOA is either weak as hell, dumb as hell, or hates all of the residents. When I sold my property, I was more happy that I don't have to deal with First Service Residential anymore than getting the money for the property. I was charged over $500 a MONTH (some neighbors are still paying a lot more) in HOA fees by these "people" and what did it get my community? Overgrown trees, sparse grassy areas, a clubhouse that resembled the Regal Beagle from Three's Company, garages in need of serious upgrading, common areas with poor lighting and worn out carpets. I could go on but I don't want to waste anymore time writing about that sham of a company and spend more time celebrating that they are out of my life forever. For those of you still paying ridiculously high HOA fees to them, all I can say is see where your money is going. read more

Horrible HOA management. Ridiculous rules with no follow through. And when they do follow through with their threats, they fail to adhere to their own policies. read more

Eric Pounder, Community Association Manager at 1629 S Prairie Avenue, is excellent! Eric attended a vendor fair held by FSR. Eric networked and determined he could use consultants to help negotiate an elevator maintenance contract. This was a key best practice that saved the building owners money. Eric goes above and beyond each and every day! FSR should be sure to share Eric's Best Practices! read more

I have had the pleasure to work with many FSR community managers over the years in Chicagoland. I could tell a story about each project and about how each community manager was pivotal in providing the experience and necessary follow through. Managing properties and working with HOA's is a tough gig and FSR managers seem to be doing some of the best work throughout Illinois. read more

Absolutely the worst! 1. HOA imposes rental fee $200/yr, $400+ for each move-in and move-out request. Renters have to register for the move-in/move-out procedure, which means the management office is informed as such. My unit had been vacant for 2 years, but the management office still charged me $200 per year. I disputed the charges with the office in vain. The office simply said the HOA denied such refund. What a joke!! 2. I paid with money order at the onsite office, and the admin staff recorded all the vital info for the payment. It turned out the MO was cashed, but the payment was not credited to my account. The property manage said it was my responsibility to pay the balance (including paying for the missing payment again). 3. My bank statement showed my online bill pay was ACH before due date, but I was still charged for late fee ($55 for some $425 monthly assessment) for several months in a row. So, my account ended up bearing a balance of a little over $1,000. The management office through HOA attorney sent me a demand letter, and I was charged for $450 for the letter!! read more

I would not recommend these people. Safety and rules mean absolutely nothing to them. No follow through on getting things done. Patrick is very rude and does not know ow to run an annual meeting - who ever heard of an election being voted on proxy forms instead of a ballot and it is not secret as they write your name on the proxy form. I still say it was an illegal election. read more

I have been blessed to work with Susan Nichols at Grand Haven which is managed by First Service Residential in Illinois. As I chair the Architectural Review Committee, she has been tremendously helpful in getting applications to me for review and works tirelessly to assist all if our owners with their requests. She is a keeper. Joanna Hume read more

If I could give a zero that would be it! We decided not to renew with this company. Once they heard we weren't going to sign the new contract, everything was put on me to handle. They collected their June fee, but did nothing for it! I reviewed the call logs from the homeowners. The homeowners were told FSR couldn't help them because the association didn't renew their contract. This was for the whole month of June. I have copies of these and the responses given to the homeowners. Our contract was through 6/30. Insurance was Due July 1. Insurance company sent in the renewal 6/7. The property manager did nothing with it. She held it until the agent followed up with her again on 6/23, because many closing were delayed. At that time the property manager told the agent to contact me, as we didn't renew the contract with FSR. we had 7 days to review and sign the policy, so it wouldn't lapse. We had no time to review other quotes. I had homeowners contacting me regarding A&A's they had sent in the beginning of June and nothing was done. I spoke with the Vice President about this and she assured me everything would be handled. It wasn't. We had a meeting scheduled 6/24. The regional manager canceled it, because we didn't renew. I told the VP about this. She told me they would not have done that unless we requested. I told the VP I could give her several examples of how the managers have stopped working on our account. I sent her 3 emails as examples in seconds of getting off the phone with her. I asked if she needed more, and she told me that was enough. The regional manager sent me an email stating he should not have canceled the meeting. On May 20th I sent in a receipt for reimbursement for an approved expense. It's now 7/9 and I have still not received the reimbursement. I asked the regional manager for anything outstanding, to please send to me before 6/30. He assured me he would get it to me. I followed up with him on 7/1, as I still didn't have everything. He said he would get it to me. That didn't happen. I followed up with him again on 7/5. He said they get off early on Fridays, so he left. Usually when a company gives permission to leave early, it's AFTER your work is completed. I guess FSR has different rules. I told the VP I will be sending in an invoice for all the behind the scenes tasks I had to do, because her managers weren't doing their job. I have a full time job already and that is why we pay a management company to handle requests and work orders. This company doesn't know what they are doing. DO NOT SIGN A CONTRACT WITH THEM. They also have managers and customer service employees quitting in huge numbers. I could go on and on how this company operates. Yes, Jenny once we didn't renew FSR got mad and took their ball home. The way the month of June was handled, even after discussing this in length with you was unacceptable. read more

They respond quickly to management issues and staff is friendly. That's not easy when you're dealing with seniors.

I work at a real estate law firm and we do lots of work with FSR to close real estate deals. There is a closing administrator there named Cynthia Whitmore who is exceptional. She is super responsive, thoughtful, and goes above and beyond for us. Dealing with management companies can be tough. Cynthia makes it easy. read more

My experience with FirstService Residential staff has been a positive one from the start. Susan M. Nichols has been a great addition that has quickly learned the ins and outs of the HOA website. Her demeanor in dealing with the residents of Grand Haven exudes a welcoming and "I'm here to help" nature. I look forward to a great working relationship with the staff (Susan, Diana, Suzanne and Chris.) read more

Our Maintenance man at Grand Haven is Chris Wohlwend. He is a self starter who is always on the move and very helpful with any request. First Service made a good choice when they hired him many years ago. read more

As expected a generic response from FSR. Reaching out to FSR has not resolved anything in the past for myself or for others I know who have lived in any buildings managed by FSR. Only, false apologies and promises to do better. This is bigger than just saying " we are committed to finding solutions..." actual follow through would be required. To this day I have not had one pleasant experience in dealing with FSR. read more

This property management company when asked about budget discrepancies, repair issues , and why board meeting minutes are not being posted in the community portal they lawyer up. If you so much as question any budget figures they lawyer up . They work for themselves and the board members not the community. read more

First Service Residential HOA has some of the very best ladies who work for them in the Carillion Community , Pingree Grove il .. I have lived here for two yrs & they are always available to help in any way they can , from home issues, to planning amazing events for the senior community .. I hope First Service recognizes how hard they work & being at our beckon call 24/7 ..Yes I have had responses even on the weekends from our Helen Fisher .. Grazie Helen ! Thank you all for such kind & compassionate service read more

I have worked on the board, so I have seen first-hand all of the work that First Service Residential does to keep our association running smoothly. Our CAM Diana Luna does an amazing job of juggling the scores of projects she has going at any time. read more

Worst management company ever. Customer Service doesn't exist. Manager is unreachable and when you reach, she doesn't even listen. They been charging extra Water usage last 6 years. We live 2 adults one kid in our home. we don't use our water more than anyone. I called village Water team and they confirmed my neighbor's ( they live 6 units away ) broken outdoor spigot connected to my meter. When they use it or running for landscaping I am the one who is paying for it. Management called Plummer and It was fixed after I shut my water. They surprised too. I explained this and asked the remove extra water usage but Manager says your home built this way and you should pay. I can't believe she is asking me to pay someone's running water. read more

This is the worst HOA we've ever had. Trying to get 2 windows replaced is 1 big headache I have Epilepsy and have been having seizures over all this stress. The Vendor sent in the Modification form but they won't accept it. They say it has to come from the homeowner I dont have a cell phone that I can email it . They've known this for 1 month now. Not a Good HOA read more

This is my second review in 2 years of dealing with these clowns. After filing a compaint on Yelp against them last year for a matter I will mention in a minute, they apparently were upset with me because now they are issuing me a $50 late fee for my Homeowners Assessment. They mailed the invoices out on 1/1 and I received mine sometime mid January. I immediately wrote a check and paid it and they claim they receved my check 2/17 and it was late so they assessed me a $50 late fee. I wrote a check so that if I had proof I paid the fees. Why, because when I refinanced back in 2021, I needed proof I had paid them to refinance. I reached out to these clowns and they wanted to charge me $350 just to prove I paid the $350 assessment. Otherwise, I would have paid with my card online like I did last time. These folks are dirty, dirty, dirty. I am going to file a claim with the better business bureau as well. I have an immaculate credit record and these clowns will do anything to justify their pathetic existence and squeeze the average Joe for every penny they can get their hands on. Not even sure what they do for us here in Cambridge Run besides make rules noone likes or follows in the first place. They sure do not enforce them, I can say that for 100% certainty. read more

The worse. Yhe worse. They say customer care reps. They take info issue work order supposedly. But then nothing happens. A few of them are rude...when a owner pays fir the services included in maintenance and then. Not done. Should they reimburse the home owner. ...should they b fined when work is not completed. And I read they can be sued by owners read more

I had a dead squirrel in the street in front of my house and it smelled to high heaven. I emailed Elizabeth Sokacich and FirstService Residential to report it. She had someone come out within 15 minutes to remove it. I did not expect that quick of a response but was very grateful. Great job! Much appreciated! read more

The absolute worst management company ever. Customer Service is non existent. Managers, Senior Managers are useless. They apologize and do NOTHING to solve problems. DO NOT even consider using this company. read more

The employee of this company @ our HOA are real scammers, they try to suck money out of you unfairly & unjust. They threat homeowners by collection letters and sending to attorney to ruin your credit. That's the unfair way they collect extra revenue to meet HOA budget. Vey unfair & unjust practices. I would give them Zero star. Stay away read more

Horrible company. no warnings about special assessments(legally they are supposed to contact you). No communication whatsoever. Bad customer service md really bad response. Hate this company and can't wait to any properties managed by them. Run. read more

Shout out to Elizabeth Sokacich at FirstService Residential she is amazing. As the manager she treated me well and with great respect to any situation with responsiveness to her email. read more

Vesna Mulac and FirstService Residential returned our fence application approval quickly (48 hrs) and efficiently. They've been very responsive and helpful with information related to our move in. read more

We were in the process of getting a loan and the underwriters needed 2 questions answered about deck maintenance and they still haven't gotten back to us and it's been over 3 weeks. We are on the verge of losing the loan because nobody at the call center can get in touch with the property manager and neither can we. read more

If I could give a zero, I would. This company ran the 21 Kristin property into the ground. The building is now apartments, as it was deconverted from condos to apartments. FirstService did such a poor job of managing the building when it was a condo building, that they were unable to secure the contract to manage it once it was deconverted to apartments. FirstService owes the former owners money, as agreed to in our closing documents, yet has failed to pay some of us. My check was allegedly "mailed between Dec 5-15". To the WRONG address, despite being given the correct address months earlier. They are not responding to my multiple emails and phone calls regarding this matter. I am not the only former owner to have not received the money that is due them by FirstService. FirstService appears unwilling or unable to make good on the contract and pay us the money that we are due. Quite frustrating that they just ignore all attempts at communication. Makes it appear they have something to hide. If the place you want to move to is managed by FirstService, I would recommend looking elsewhere. They run buildings into the ground, ignore residents' pleas, and don't pay people to whom they owe money. Let me be clear..this is money that was withheld from the proceeds of our condo sales and was due back to us September 6 2022. They allegedly mailed checks Dec 5-15 and yet many of us have still to receive our checks. Very poor business practice and customer service. Also of note, the checks that people did actually receive came in UNSEALED envelopes, and many contained typos, making it difficult to get the checks cashed. FirstService just appears to be jerking us around, instead of being a good corporate citizen and paying the money they owe. Stay away from them at all costs! read more

I have lived in the Waterbury community for over 3 years. There are 3 assigned parking spots that are for guests. For the last 1 1/2 years I have been contacting First Service Residential without and reply. I have attached photos of the same 2 vehicles that are parked there and Never move. Even though this is against the bi-laws, First Service does not seem to care. They are quick to fine for other issues, such as the window well covers not being maintained or the proper doorbell [wrong color] not installed. A considerate call back would be appreciated to see if something will be done Rick S. read more

I just put in a request for approval for a patio. Every time I have called or sent a request for something Elizabeth Sokacich has always been very helpful and has always returned a call or email. read more