Drive thru after 4:00 is horrific. Expect a 20 minute wait. There is only one teller I believe. I…read morewill be changing banks after this.

If you want somebody with no bricks and mortar buildings then hang onto your "little network" of no…read morename banks. If you want your bank fees to go to your little bank's stock holders, keep on keepin' on! Right herein METRO EAST we have a home-citizen owned banking, savings & loan organization with over 41 branches in the St. Louis metro area--perfect for those of us living in here in metro east and commuting to metro-west or being a happy local resident! FIRST COMMUNITY CREDIT UNION is my bank (801 Lincoln Hwy. in Fairview Heights.) we're new to metro-east! We became one of the share holders/owners of a small piece of First Community JUST because of one or two features some other banks don't have namely, free checking, one-time one dollar membership fee, refunds on fees charged when you use other bank's ATMs, really-friendly-not-snooty associates (who work for the members and not the corporate stock holders,) a free set of 125 personalized checks and a personalized ATM card! They offer the lowest rates on car and home loans in the area. Online bill payments (much more secure than your mattress), 24/7/365 drive-up banking and everything your little network of stockholder owned banks have except their higher rates on loans. Remember, if you are a member the interest you pay on a loan goes right back to the share-holder/owners of FIRST COMMUNITY and that's what keeps the loan rates so low. They also have some of the services your stock-holder owned bank has like direct deposit. Who doesn't? There's a popcorn popper in every freakin' FOURTY-ONE of their branches to give you something to do while you're waiting for your dividend check, if you might have to sit down and wait, WHICH I doubt you ever will. YOWZAH!

One of the friendliest places I have been in a long time. Staff greats you when coming into their…read morefacility. Staff is always willing to help with questions and services. Angela Watson, Branch Manager, has done a wonderful job of managing this branch.

I've been a long standing customer and have several accounts with this bank. Most of my account…read morerepresentatives go above and beyond. The bank manager at this branch, Paul, is very arrogant and rude. He cares nothing for customer service. I do not recommend.

I saw that this has less than two stars. I am not sure how this can be…read more I just moved my accounts from Commerce to US Bank after being a customer of theirs for over 20 yrs. I have been more than satisfied with the level of service and competency. I love that they have a coin machine that deposits the $ into your acct. I love the different banking options that are available too!

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

ATM's constantly have issues. Don't not put cash deposits into their machines. They don't service…read morethem and it takes a ridiculous amount of time for the issue to be resolved.

I was at the Fairview Heights IL location and I was at the ATM and the ATM ate my card. After the…read moreATM ate my card the screen suddenly said it was temporarily out of order. When I went in to inform someone I was forced out and told they do not service the ATM's and that I would have to call a 1-800 number to find out about my card. They were extremely rude and very unprofessional how they choose to handle the situation and I will not go back there. You have been warned.

This used to be the best back in the 90s, they are going back in time. I would not recommend this…read morecredit union to nobody. Absolutely nobody. I have been calling for over a to speak they keep telling me every supervisor 24 hours and still nothing.

I would not recommend this bank/credit union even to my worst enemy. They find ways to take your…read moremoney in small increments. For example, I have a few automatic transfers set up each week just in case I forget to transfer funds. Yet, these people continue to charge me $5 transfer fees. So, no sir, no ma'am, I don't recommend this bank/credit union to anyone.