If I had the option to give zero stars, I would. I will not bank with Associated EVER again. I am being punished for not having enough money in my checking/savings by being charged money, ($10/month!) because of this asinine policy: "In order to avoid the service fee: 10 electronic transactions per month, maintain a $1000 daily balance, have a total of a $2500 relationship balance between all accounts, or a direct deposit of $500 or more per month." That is absolutely laughable for some of us. I have no way of meeting the ridiculous monthly requirements. Sad thing is, I spoke to three different people and they completely didn't even care. When the last woman told me "All you have to do is use your debit card 10 times in a month; go somewhere and charge $1", I had really had it. First of all, someone who has fallen on hard times may not make 10 purchases a month. Second of all, where am I going to go and charge $1 to my card 10 times? Third, when I do use a card, I use a credit card that gives me CASH back. When I told her this, she looked at me like a deer in the headlights. Ultimately, I find it funny that they advertise their checking accounts as "FREE." Guess it doesn't matter as anyone who treats a customer like a number and not a human being won't be in business long anyway. Save yourself the headache and go somewhere else. There are several other places in town that will appreciate my business and not punish me when times are hard.-Plus Associated Bank has ridiculous rates on loans, so the question remains, why bank there? The answer is simple. There is simply no reason to. I couldn't have been more happy to close my accounts. That huge building was DESERTED when I went in to do so. Wonder why! Two thumbs down. read more

Talk about a No Service company -- I have dealt with several Assoc. branches and finally decided to call their main number to see if I could discuss my IRA with a specialist. All they give you is a "Customer Service Rep" and they don't have answers. Nobody is trained to know anything in these branches. I asked for a name of one person and a fax number so I knew who I was working with -- Nope, only a general customer service fax and who knows where it will end up since they wouldn't give me a name. I spoke with Jamal at 800-236-8866, their main number and he said not to put his name on it, but that he might recommend the local branch to help me. Well, that's why I called the main number. The local The local branches were clueless. Thought there might be a human being with some knowledge that didn't sound like a prerecorded message. I asked if I could have an extension for future directly to IRA department. The c/r rep said "We don't give it out for security reasons." Huh? Are they afraid I'll jump through the phone and endanger someone? read more