I was a customer of Capitol Bank for 23 years. I always felt like there was a yoke around my neck…read more I received no help during covid from this bank, although I was able to get two low interest SBA loans for my S corp and my LLC, as well as grants from Dane Buy Local. They continuously set the loan renewal for short periods, charging exorbitant renewal fees. It was especially difficult during the economic downturn of 2008. They even tried to foreclose on me, even though I had never missed a payment. I went with Capitol Bank because Todd Geltemeyer, who I met through an economic redevelopment coprporation, had transferred to Capitol Bank. He eventually left, but I was roped into the loan, with little option to transfer to another bank. I have finally been able to switch to One Community Bank and have received excellent service there. I wasn't even able to access my account online with Capitol Bank, whereas, with One Community, my payments are automatically deducted and I can check my payments easily online. I would recommend going with One Community Bank for all your business needs.

The service here is always great. They treat you like a person and not just a number. They're…read morealways willing to help you work something out if their banking products aren't working for you. I highly recommend them for basic banking and mortgages. They have a great "community" touch to all their transactions. I feel better here than at a big bank. Most employees have been there 10+ years which makes developing relationships there a long-lasting experience.

We have been with Oakbank since it opened. Whether I talk with agents in person, or on the phone,…read moreI am always pleased with how efficient and cordial the interaction has been. The online services are top notch. However, their agents are their the secret ingredient.

Oak bank rocks! I like that they are locally owned. The offer a high level of customer service…read more Their rates (loans and deposits) are competitive. Again, their customer service is top notch. Everyone is extremely helpful and friendly. You get the impression they really appreciate your business. I am currently in the process of refinancing my house. The process has been painless, efficient, and I am extremely pleased with the interest rate. Added bonus - fresh baked cookies in the lobby every day!

We have been with Oregon Community Bank (now One Community Bank) since we moved to the area in…read more2007. We have always found the staff friendly, helpful, and accurate in our transactions.

Stick with bigger banks. Staff is rude and they cannot handle basic accounting principles. If you…read moreneed to research previous activity they cannot tell you historical balances. The high schoolers they hire can barely add and subtract, and give you a blank stare when you ask any question that involves basic math. The older staff uses calculators instead of real software which leads to a lot of human error. My understanding is they use spreadsheets for updating accounts each day instead of advanced software like bigger banks use. Stick with bigger banks. If you question them about your account even in a nice way they snap at customers and accuse the customer of being wrong. Run away from this bank. They do a lot of manual entry instead of using software and their mobile app....lousy and inefficient. Customer service is awful. The bankers they hire cannot handle accounting questions. And no one knows how to transfer a phone call without you being dropped about ten times. I am concerned about their attitudes and manual accounting practices. Also at issue is their hours. There is not a 24/7 line to call if you have account questions. The only number you can call after hours is if your card is lost or stolen. So if you have pressing questions and it is after hours you are out of luck. Go to a bigger bank. Real banks use state of the art software and can research any dollar amount for anytime. OCB is the worst bank you can try. The staff is unqualified in basic accounting.

I have nothing but great things to say about FCCU!! Customer Service is outstanding, always prompt…read moreand courteous. I really like their "round up" program for my debit card, I have saved $620 since Christmas using this program! I switched to FCCU in December, 2019. It was a great decision! Al H. Whitewater

Horrible customer service. Employees are extremely rude and act as though it's an inconvenience to…read morespeak to you. I literally had someone transfer me to someone else in the middle of a sentance. Manager was supposed to call me and didn't. Would definitely recommend to steer clear of this credit union.

He was rude, unprofessional and very short tempered. I thought I was fetching the last piece of…read moreinformation from him when I felt like a request was going a step too far. I did notice early on that something was a bit off with his personality because he lacked social skills that one would typically see in someone who is in customer service and sales. A bit cold and no humor or personality. Finally, I asked a question about a policy and he became unhinged. Did I catch him doing something wrong? I don't know but could not explain the response that I got out of him. I thought, "oh boy, this isn't good". I told him I would find a different agent.

I love working with Tom Abell, at Abell insurance. He has helped us get through first time drivers,…read moreis very quick to respond to any questions and emails. Top service! Would recommend to all family and friends! Niki Pliska

Large campus with extra layers of security like one would find at the corporate locations for the…read moreBig 3 banks/financial institutions. Cafeteria on site. One can order via the app or website. Free parking about. Surface lot and structured parking. Must wear BADGE and return it upon exit.

This bank has a wonderful staff that assist customers with full professional service. It's not…read morereally too busy most of the time so the wait was not long at all. The overall service at this bank is great.

I recently had my car stolen with all of our luggage in it including sentimental pieces, so…read moreneedless to say I was in a panic. I spoke to Nicole from Cliff and she calmed me down, listened to my concerns, and even shared her own experiences with me. I've been with Cliff Insurance agency for 6 years and have had nothing but great experiences and service from them. Thank you Nicole for your help and understanding!