I do most of my US Bank business in person at the downtown branch, which has always been really…read moregreat at customer attention & satisfaction. They always are attentive and seem to really appreciate my business. Until I had to use the Fitchburg branch. Wow, what a complete opposite attitude. I sent in my check and ID cards (with the pen that was already in the carrier) and waited a few minutes for them to get done talking amongst themselves. Then they send the carrier back saying I have to fill out a deposite slip. Which the teller has always done for me downtown. So I get the carrier with the deposit slip and the pen has been taken out. So I send the carrier back in for the pen and wait *** a few more minutes *** for them to ask what do I need now? Looks like my business will be moving soon...

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Great rates and efficient, speedy, friendly workers. Tami was great to work w on our car loan.read more

From the owner: Members First Credit Union looks forward to serving anyone that lives or works in Dane, Rock or…read moreIowa counties. We are a not for profit financial organization that has been serving members since 1955. We specialize in savings accounts, checking, consumer loans, and mortgages.

I just made a call about my equinox the lady was very kind to me and understanding. I'm autistic…read moreand disabled. I don't understand things good, but she was very kind and generous and understanding. Great advice. How to get my truck back from? Where the shop is holding it and won't give it to me. Thank you so much for understanding people like us. I truly appreciate it. God bless you guys.

Meant to review sooner!! We recently worked with Summit this past winter and bought a house this…read moreFebruary with Summit's help! My husband and I are so glad we worked with Keith and the team at Summit! Pros: -clean, accommodating facility (coffee!) -friendly, non-judgmental staff answered our first time home owner questions without making us feel stupid (had an issue meeting with another bank rep when we were shopping around who did just the opposite and may as well have rolled her eyes at me) -excellent communication and response time to our emails or calls -super straight forward and easier than expected process buying our home -credit union perks made us switch from Chase to bank with Summit! -app for online banking Con: -The only complaint I could have is sometimes there's a bit of a wait in line to see someone at the desk, but that's not always within staff control Thank you, Summit!

Super friendly staff. As soon as I walked in I was greeted right away and directed to where I need…read moreto be to get what I needed taken care of. The branch manager and the account manager both went above and beyond in resolving my issue for me. I am one happy wells Fargo customer!

Garima was a pleasure to work with in your bank. This was my first time coming to a Wells Fargo,…read moreand she definitely is the reason I will continue to bank with you! She was patient, kind, and give me tips as a new customer on checking my account. She genuinely cared, and I had a great experience when she helped me fix my PIN on my account. Thanks Garima, can't wait to see you at Wells Fargo!

I hate this branch with a passion. I personally do not bank with US Bank because of the terrible…read moreservice I receive here. I am forced to corporately use this bank and I dread going here. I'm always so confused at the pretentious nature of the service. I feel like an incredible inconvenience every time I come here to get change or make deposits. They do not make it easy or seem they appreciate the corporate business. Currently the two tellers are whispering about me right in front of my face. Real professional.

I've been with US Bank for two years and I'm really surprised that this is the first review of the…read moreHilldale location. I only have a student checking account here so I guess my review should be limited. I've been a member of several credit unions in Madison spanning a 16 year period and the customer service here has been by far the best. The US bank iPhone app has been a life saver! Well, maybe not literally but it has been that good. I've always been treated with respect and genuine care. I once swore that I would never give a bank my business ever again, but I must say I'm very glad I did. Any who, as Nacho Libre would say..."Ees fahnTASTick"

Park Bank STOLE money FROM Me Isn't that The Last Thing You…read morewant a BANK to do? I had gone to the bank to Deposit two rent checks for a Friend and I did that Then having change in my pocket I counted it out and asked please for a dollar (it was a couple of quarters dimes nickels and pennies) The teller guy rudely told me he didn't count change and sent me to the big change counting machine so i put in my dollar and received a slip of paper showing it was a dollar. Then I went back to the Guy and he wanted my account number. "I don't have one" So then he said he needed My ID Gosh he was snarky and rude! I didn't have my ID so he said he couldn't give me a Dollar. Wow Really? Then okay Give me My Change Back. He would not do it. So I left and did what we all would at least want to do to someone who had just robbed you. I flipped him off and told him to F off Now seriously was I the bad guy or were they at the Bank ?!

Park Bank was a fine choice for a mortgage for us. They were able to offer a competitive rate and…read moreour agent was very quick & communicative in making sure our closing stayed on track. They will work with you on loans for both personal residences & investment properties, which is good to know as not all banks can/will do this. The only issue we've really had with them is their mobile app is not as user-friendly as you'd expect... it is 2018 after all, I have higher hopes than the rudimentary basics!!

My letter to the Chase branch on High Point Road:…read more I am sending this to your branch, it being the one closest to my home, and which I've visited the most. Please close both of the above-noted accounts, and provide confirmation. Both of them now have a zero balance, and there are no outstanding items remaining to be paid on the checking account. I am keeping my credit card account open, as a convenience. . . but, as has been true thus far, Chase will never get a penny from me, for interest or for any late charges. I've transferred the remainder of my consumer banking business (savings and checking) to US Bank. I've also given them the privilege of opening a sizeable new CD for me, and they'll get other new business from me as well. You see, US Bank is doing something simple and fundamental, which your company's management now finds beneath it: THEY ACTUALLY ANSWER CALLS PLACED TO DIRECT NUMBERS AT THEIR BRANCHES, AND THEY RESPOND TO EMAILS SENT TO THEIR MANAGERS. When I needed to know whether Chase offers its customers a kind of service akin to notarizing - a specialized authentication called a medallion signature guarantee (for documents related to my late father's estate) - naturally I called the direct number for your branch (which is still publicly shown on the web). I discovered that, just as the US Postal Service did some time ago, Chase now routes all calls, dialed to any of its numbers, to a central, automated clearinghouse (where, despite my savvy and persistence, I could not figure out any way to speak to a human being).* I still have the business card of the very nice individual, at the downtown Madison branch, with whom I opened my Chase checking and savings. . . so I then called the direct number shown on her card for THAT branch. Same story. Ditto when I dialed her direct number. Then I emailed her, to tell her of my frustrations and ask her to pass my comments on to management. No reply. (The message didn't bounce back as Undeliverable, so I presume it was received.) I then visited your branch, and asked a teller for one of your business cards. When I got home and looked at it more closely, I saw that the only number displayed was the same branch number I'd already called . . . and NO email address. (I spoke to a relative about all of this. She maintained that she's able to reach Chase directly, but then realized that her contacts had been about her mortgage, not as a lowly consumer banking customer.) Goodbye and good riddance, Chase. It doesn't deserve my business. Period. ___________________________________ * (Big difference, though, between Chase and USPS: Local post offices actually still have working direct numbers, specific to each branch. For those of us in the know, those offices still answer calls dialed to those numbers.)

Drive Thru stays open from 7:30am-6pm Lobby from 9a-5:30/6p…read more Decent Customer Service in the Lobby. Nice tellers.

They acquired Dane County Credit Union, where my husband and I have been members for 25+ years…read more Since then, we have been very disappointed with the level of customer service we have received. For example, I was hung up on when I called about a lost card, fees have increased, and the representatives are less helpful and courteous. When I deposited a personal check from my mother (who lives in Wisconsin and banks with US Bank), they made us wait over a week to receive the funds! In my opinion, the benefit of using a credit union is that it's a smaller, community-based institution that treats you like a person by providing great customer service and being helpful and friendly. This is not the case at Heartland.

Hi don't get gap insurance gap insurance spouse to pay off what insurance don't not anymore i got…read morein a car accident a gay hit me not gap insurance is going to some and the rest i have to pay it was a waste of my money that I paid to have gap insurance it's a joke