First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30…read morepm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer.

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe…read morethey're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE.

Bill Radner saved the day! His knowledge of imported rugs and access to exactly what we needed made…read moremy customer so happy! They have a great professional staff and a lovely showroom for flooring and tile. Thanks Bill!

Extremely disappointed. When quoted and measured, was told something that was not installed…read more Stated we wanted we wanted trim to look "exactly" like the other side! Was told sure we can do that. Then the installer said we can't after the floors were put in. How can you tell someone your going to do something they asked for and then after it's installed, told you can't. Lack of communication. Floors were not clipped together entirely. Dishwasher floor panel was ripped off and can't be put back on. Baseboard under cabinet was cracked in half. Door entrance flooring was cut too short so filled with caulking (could see mat cushioning). When did caulking noticeably enlarged gaps become professional work? Extremely frustrating. I asked the owner, who is a friend of my father to come take a look and see the work done, but sent his worker. Would never recommend. Living with it 5 months later, still disappointed. See pics

Used Martins a third time to install wood floor in another room. Steve did an outstanding job with…read moreinstall, and Martins was very good with timing as I booked a specific week for work given the room was my home office. Very happy with results.

Very pleased with Martins Flooring service. I had them install a new laminate floor in what was to…read morebe a laundry room. I was guided very well through the process, beginning with a very helpful visit to my house for measurements, and then a trip to their showroom to choose the flooring and get an estimate, which was very fair. The whole process was smooth and professional. The installer was friendly and efficient, went right to work and finished the room in one day! I love my new floor and I would definitely recommend Martins for exceptional service and high quality flooring and installation.

1,000% Recommend Bob & Son floor sanding. They are truly the best in the area at what they do. They…read moreare fast, meticulous & more than fair on price.. You will not be sorry you did it!

I was very happy with the results. He did a fantastic job. He was on time and professional. I would…read morerecommend him and I plan on using him again.

Love my Cherry Floor again! Thanks to O'Brien Flooring. The work crews were polite, friendly &…read moreprofessional. Impressed with the customer service and job....well done! Thank you, Jim O'Brien & staff.

I couldn't be more pleased with the service and refinishing! My floors are wide pine so more…read morechallenging than hard wood. They came out smooth and all the years of dog scratches and worn areas are gone. Beautiful job! Kelly was wonderful to work with and returned all my texts promptly. The refinishers showed up right on time, worked not stop until the job was done, and cleaned up well after themselves. Getting an estimate was easy. Since I live in a rural area I only needed to send pictures of my floors and measure the rooms. I tried to get another estimate from a competitor (Dion's) and twice I waited home all day and they never showed up. They said they couldn't find my house but they never even called! When I finally did get their estimate it was more than O'Brien's but that isn't the only reason I didn't choose them. Good service starts from the first contact! Service: Repair flooring

Love their work, i'm very satisfied with my floor! They took…read moretwo days to do the jobs as they said, I recommend this company to anyone that needs their floor done.

This company added a deck to my property. It is amazing. The workers were pleasant. The price was…read moreright and the materials were quality. I will recommend them.

We were recommended Advanced by a cousin who just had them refinish wood floors. We couldn't be…read morehappier with how our hard wood floors turned out and the price was so competitive we decided to do additional rooms. We refinished all but the kitchen and bathroom and are going to be using Advanced when we are ready to redo those floors as well. We have recommended them to two others who have had floors done and both are really happy with the quality of work.