First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30 pm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer. read more

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe they're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE. read more

This place is great used again this is my third time using lucky sevens Gabe the owner was very helpful only tell with him and rich the installer is amazing will use forever view my pictures they have done L least three jobs for me the pictures show there Quailty. Rich the installer is be far the best in the trade I have used Home Depot and Lowes which use Random contractors not happy but then I found lucky sevens by my friend thank god. There pricing is better the Home Depot and Lowes I have ran the numbers. read more

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Very nice owner and good quality service! I will use them again. I had them come in and carpet the stairs leading down into my finished basement. They were on time and did a very good job, the installer is a very hard worker and is surely an asset to the company!! read more

Lucky 7s has a decent selection that is best viewed from inside its unassuming west springfield location. The building itself looks a bit crappy but I was happy with the carpet and padding I was able to select. The installation itself was done very well and has held up (writing this 4-5 months after installation) So for a lot of reasons I liked lucky 7s however I am giving them 2 stars for the following reasons. The installation date agreed upon was not met. The date was post one tenant moving in and before another moved on so the time frame was important and highly discussed when I purchased from them. My parents assisted me by being at the home on the date the installation should have happened however lucky 7s never arrived. The date was pushed out about 5 days and required working around the move in of the new occupant. After discussing the issue with the owner/managers was told I would receive a $100 return of what I paid for the service. The refund was never provided which combined with the installation date being missed I sadly have to give 2 stars. I would consider 3-4 if the refund was given as promised. read more

They sell carpets at average to high prices... somewhat frequent sales make them somewhat more attractive when they're going on... otherwise you can usually find better and cheaper flooring elsewhere... read more

Lucky Sevens Carpet - Carpeting Near Me - West Springfield, Massachusetts

I was lucky enough to find Lucky Sevens Carpet recently when I needed to carpet an entire house I was getting ready to sell. I can't exclaim enough about this business. I got prices from a "big box" store as well as another carpet store, but neither were able to accommodate some of my requests. One of the advantages of going to the small business owner is the personal attention you get. Jessica spent so much time with me on the phone when I called to explain what I was trying to do, the special circumstances with this project, and the tight time frame I had. She was great! Then the owner, Gabe, was absolutely fantastic. He understood my need for quality, yet affordable, carpeting, as well as how quickly I needed it done. Not only that, but he accommodated my painter's request to have the carpet removed first before they painted, and then install after the painting was done. No other place could do that for me. Which brings me to the installation...unbelievable attention to detail!! I've had carpet installed before and just figured having little gaps in the corners or a little wrinkle next to the wall was normal. Well, it's not! I have never seen carpet cut so exactly and installed so precisely! And not a mark on the newly painted baseboard or walls. A truly fantastic job by Richie. I can't say enough about this company and the people who work for it. I highly recommend Lucky Sevens! read more

I got a great deal on an area rug and a 2 room wall to wall installation. Just as important, the owner was a pleasure to deal with. His name is Gabe and he's a really good egg. read more

We had carpet installed in the bedroom and living room of our condo. The installers did a great job. They even helped move our furniture from one room to the other so they could install both rooms in one day. The price was the best we found in the area. I highly recommend this place. read more

I was on a deadline and needed a carpet in two days...they came and measured and installed with incredible prices. Couldn't have found better service elsewhere. read more

I absolutely, love, love, love this place. I have been using them since 2014, so this review comes with more experience than just one job/install. They completed carpeting in my office, two staircases, two bathroom floors over the years, and most recently my kitchen floor on Mar 10 so I write this review with years of experience with this company. Lets start with the customer service from both Gabe and Jordan it has been nothing short of greatttt. They immediately reach out to me with any changes and always set clear expectations via text and phone, the quality of all of the flooring received has been exactly what I purchased and i couldn't be happier, And the installer Ritchie was and is, always top notch. He took his time, moved furniture, and dealt with all of my OCD requests. I cannot say enough about this place. The owner, and every single staff member keeps me coming back. Honestly, I have no more flooring for them left to do, but I have referred them to friends, and they feel the same way as I do about the service. There is so much positive to say, but not enough space to to say it in. Give them a chance you will not be disappointed. read more

We were looking for a carpet that incorporated the colors of our living room. We had been to a few places prior such as Home Depot, Lowes, Grossman's etc without any luck. At the other places we couldn't even find someone to help us. The guys at Lucky Sevens spent an hour going through their stock and their catalogs to find the right rug at the right price. The service blew away the other "discount" carpeting options. The price was even better than the other places we had previously checked. Keep up the good work! read more

I really had a great experience with Lucky Sevens. I worked with Gabe over the phone and via email and he was able to price match another company and offer me a better deal. Shipping was a little bit slow but I think because it was shipped direct from manufacturer. Gabe made sure I was always informed of what step in the delivery process the rug was in. Overall the experience was great. I've never been to their store since Im from out of town but shopping online and over the phone with them was easy. read more