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    Associated Insurance Professionals

    4.5 (13 reviews)
    Closed 9:00 am - 5:30 pm

    Services - Associated Insurance Professionals

    Homeowner or property

    Car and truck insurance

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    Allstate Insurance Agent: Allen Sturtevant - Store front

    Allstate Insurance Agent: Allen Sturtevant

    (7 reviews)

    North Valley/Los Ranchos

    DO NOT GET ALLSTATE…read more I have never been so frustrated with an insurance company. My vehicle was totaled in an accident that was not my fault, yet the entire claims process has left me carrying the financial burden. The settlement they offered isn't enough to replace my vehicle, and it also isn't enough to repair it if I choose to keep it. I tried working with Allstate, provided additional information, and asked them to reconsider the valuation, but there was absolutely no flexibility. The biggest issue, however, was the complete lack of consistency. Every department I spoke with gave me a different answer. I was initially told I would receive a rental vehicle. Then I was told I would have to pay out of pocket. Later, someone else said Allstate would cover the rental because of the confusion--even though my policy has always included rental coverage. No one seemed to know what the actual policy was. Things became even more confusing when I considered keeping my totaled vehicle. I called my agent to ask whether my insurance rates would be affected since the vehicle already had a salvage title before this accident. I purchased the car as a salvage vehicle years ago and have been insured by Allstate the entire time. Instead of answering my question, I was told Allstate doesn't insure salvage vehicles and that I would have to find insurance somewhere else. How does that make any sense? My vehicle didn't suddenly become salvage after this accident--it has always been a salvage vehicle, and Allstate has insured it the entire time. I was then told that when I updated my policy after paying off the vehicle, I supposedly failed to tell them it had a salvage title. But a vehicle's title history doesn't magically change from salvage to clean. If Allstate truly doesn't insure salvage vehicles, why was I able to maintain coverage for years without anyone identifying that issue? It makes me wonder: if this accident had never happened, would Allstate have continued taking my premiums indefinitely? Would I have only discovered this "policy" after filing a claim? That is incredibly concerning. Throughout this process, I have received conflicting information from adjusters, customer service representatives, and agents. No one seems to be on the same page, and customers should not have to figure out which answer is correct. I expected professionalism, consistency, and support from my insurance company, especially when I wasn't at fault. Instead, I was met with confusion, contradictory information, and a settlement that leaves me in a difficult financial position. Based on my experience, Allstate needs to do a much better job training its employees and ensuring every department understands the company's policies and provides accurate information to customers.

    Was with this agency since 1986,paid premiums religiously ,when i needed them (house burned down )…read morethey denied my claim,they are a for profit company, look for anything to deny you,Allen didn't do anything to help us just sent us to corporate, they got lawyers on us denied our claim,there is a book about their practices Delay,Defend, Deny, Allstate is number one, thank you for nothing Allen and Allstate, criminal Pete Wilson stick your money where the sun dont shine!if you're with Allstate Get Out before this happens to you.

    Emily Rivera - State Farm Insurance Agent - State Farm Agent

    Emily Rivera - State Farm Insurance Agent

    (4 reviews)

    Midtown/University

    I recently I shopped for a new insurance company to get a better rate due to Covid and the economic…read morestress that we are all in. I was given a good quote and went with this agency.Three weeks later I got a call from them and was told my license was suspended I have a flawless record and I am a CDL driver. I told him that it was impossible for this because I knew I'll clean I keep my record they told me that it didn't matter and my rate was going to go up significantly.I throw up my hands and submit it to the substantial increase and thought that was the end of it. A week before my monthly payment they called me and left a message saying that my license was suspended I called them back and said this isn't possible they said that's what it showing and that there's nothing they could do about it and they would not do nothing about it. So I got them the proof from the DMV and they said OK my license was not suspended but they're going to raise my rate anyways because it showing a glitch on my DMV report the thing is I'm a CDL drivers license and I don't have a health card right now and the DMV knows about it but it's OK because I'm not driving it's just stating that they take it as a suspension even though I show them proof they continue to be rude because I don't wanna pay this Increase their attitude was I was guilty the whole time and at the end I was told by them to go get new coverage because my rate was going to go up substantially and to deal with it. Please excuse the long winded explanation but these people are in our community and don't really care about us or me. I contacted their corporate office explain to them and they help me through it and said that everything is gonna be copacetic and my rate is going to stay the same from the beginning something they didn't do I had to go to DMV during this time of Covid do their job for them call the corporate office argue with him be treated like I'm a criminal and yet I got it to stay the same I did their jobAnd now my job is to let our community know that this state farm Agency is not good for our community and will not help you when you need it they'll be more and happy to take your money and lock you in but they will not and I repeat they will not help you to solve your issues can you imagine if you get an accident what they will do for you nothing so buyer beware to our community.

    I found Emily and her team to be super helpful. Insurance can be dreadful to deal with. Complete…read moreopposite feeling when I worked with Emily's office.

    Associated Insurance Professionals - homeinsurance - Updated September 2026

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