We're a society, not a strata corporation and after almost 4 years they still don't know how to help us. They offer no advice or assistance or seem to know nothing about the Societies Act of BC, the legislation that applies to us. Ask a question, the response is call a lawyer! Anything they do besides answer an owner's email is charged xtra. Even their accounting dept screws up. They won't accept cc or cash payments over the phone or at their offices. Slow to respond, lack of knowledge and 'nickle & dimed' to death. Not a great service provider. read more

Our strata experience with APM does not even rate one star. Management provides no support to their company clients in directing/correcting a poor strata manager. We are leaving!! Darryl Scott is a very junior strata manager, comes across as all knowing but has to be corrected on most of his actions or lack of actions. To many issues to mention. Our strata has gone through 7 strata managers with APM all worse then the next. It is unfortunate that our frustrations are with APM, however, I think it is a more systemic problem with Property Managers who do not follow the SPA and managers/owners who do not want to correct or confront the strata manager for fear of loosing an employee. Karl read more

My building is currently being managed by David Chiarello. Rude, arrogant and ineffective. Deflects questions with condescending undertones and passive aggressiveness. Difficult to work with. read more

Our experience with Associated Property Management (APM) under Property Manager Courtney has been terrible. What was supposed to make our lives easier, and lower our stress, has done exactly the opposite. Since our tenants signed on in June, communication has been deplorable, and management of our funds has been very poor. Here we are a month later, and our tenants have asked to work with us directly, causing us to give cancellation notice to APM. Our recent payment from APM was late, and we have funds unaccounted for. We're currently unable to get responses from APM, after multiple inquiries to Courtney, and escalating things to ownership. At this point, we're looking into our options for alternate recourse against APM for not following through on contractual obligations. read more

If I could give zero stars I would. Absolutely horrendous. We were only able to see the property briefly while it was still occupied, only to move in an be met with damage and disgusting horrors. Everything from rats to mold, chewed electrical everything. Disgusting. Contacted the property manager right away only for her to gaslight me and make empty promises. Everytime I tried to contact them they passed me onto another property manager over and over, which each one claiming because they weren't rhe first they couldn't speak for the condition of the property. We have tons of videos and photos and they have been dismissed over and over again. The money hungry owner has made out lives miserable by repeatedly putting the house up for sale. We were forced to leave for open houses and then stolen from!! When brought to these attention they laughed and ignored us again. They have now made bogus claims we have a business in our house, our dogs were not part of the deal and many more excuses that are incredibly untrue, just trying anything to evict us sooner because we asked them to help with a bug infestation! This has been 2 and a half years of hell just for them to serve us notice and laugh and say see ya in court! I've now realized this is their game they play with everyone! Please please save yourself the time and money, do NOT USE THIS COMPANY. read more

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If I could give them a 0 star review I would. steer clear if your looking to rent from any house that is associated or run by APM . They are the most incompetent ignorant property management group you could use . They ignore you until your contract is up , won't hold up their end of the agreement (for fixing appliances or issues , they'll give you the run around and tell you lies to get you off there back not to mention they will send in 10 different "property managers " without filling them in on any info. All I have to say is do not deal with this property management company unless you want headaches and stress from them the entire time . DONT USE APM read more

Very disappointed in Associated Property Management in Kelowna I'm struggling to understand how this company works... They having rental postings on Castanet, FB and their website Associated Property Management, and probably other areas. I inquired about a rental and left a message on Castanet we were interested in on January 28, 2020, the message was to Curtis. No reply Then I inquired on FB about the same rental the following day No reply Then I called Curtis and left a message with my name and number No reply I called the company and talked to the receptionist and inquired about the rental she transferred me to another female property manager I left a message with my name and number No reply I called February 12 and 13th and left a message with Curtis to call back No reply Have others had the same experience? I guess I need to move on and give up with this company and particularly with Curtis, this makes me so sad...we are a professional couple, with great careers and are looking for a long term rental with great references... read more

I used associated for 4 years and they were ok at first. After a while I was pushed to the back of the line and communication was very delayed and it was frustrating. When I decided to rent the basement of my townhouse I was given very poor service and it seemed because it was low revenue it was not a priority. Also when my usual property manager went away on. A last minute vacation she left me with a coworker. He was attentive for one day...then returned no calls, answered no emails and generally totally ignored me. When I sent him an email saying I was going to leave associated he finally responded. Poor service and obviously too much work for their property managers to handle. Stay clear unless you want to be pushed to "the back of the bus" after they have your business... read more

I've had 2 bad experiences with APM. The first time the property manager was so useless we had to fire her and get rid of the tenants that were damaging our property. This time, my property manager unfortunately moved to APM and because he is a great property manager we followed him. I guess things didn't work for some reason so he gave APM the required 2 month notice of his leaving. We gave APM our 2 month notice the same day as we always follow a good property manager rather than risk the unknown. Once APM received notice that he was quitting they fired him. Now they are going after all of his clients and are trying to force us to stay with them by assigning us new property managers despite them having received our notice. Now they are trying to charge us a 2 month early termination fee as we have no interest in remaining with them. So it's ok for them to get rid of our property manager immediately but we can't get rid of them immediately without paying 2 months of fees??? I would NEVER recommend these guys. Wish I could give zero stars. read more

Before you rent a property with this company check out the reviews. They come across as professionals but are really incompetent and terrible to deal with. I could go on, but I just want renters and landlords to beware, I never leave reviews, but really really reconsider dealing with them. read more

Really really regret working with this company they are the absolute worst. No attention to detail, they don't care about your stuff or making sure your property is protected. I rented out a high-end furnished property meant to have long term tenants. Property manager was so bad at screening that we literally had six tenants in about two years. Additionally I got constant notices from the condo association complaining that tenants were smoking in the suite despite the fact I was adamant I didn't want smokers AND it's a non smoking building. Property manager never increased the rent despite rental rates going up, so clearly not my best interest in mind there either. Half of my furniture was damaged (well beyond reasonable wear and tear), cupboards, blinds, a locking mechanism on an expensive patio door, about high end kitchen equipment is damaged, and about 1/2 outright missing (stolen) and the other half replaced with dollar store crap. I had some special items that were gifts from my mother that I made very clear were to be protected and not used by tenants under any circumstances. All of these items were out and completely damaged on my return, except the most important, which was stolen. The worst part: the property manager, James knew about it and couldn't face telling me in person or on the phone because he was worried I'd be upset, so he mentioned it in a note he left in the apartment and replaced this sentimentally important duvet with a piece of shit from Walmart. I asked for the inventory list he created when I moved out and looked it over to discover not even half the items that were here were listed (including items that were still in the house when I got back, but never mentioned). Over a hundred items stolen. My $3000 digital piano also doesn't work. When I asked him about these things, he said he would make it right. I spent weeks putting together a list of items I could remember 100% for sure were missing (who knows what the REAL total is with all of the things I can't recall). He replied he would take a look at the list and get back to me. Two months later, I have replied twice and he hasn't responded since then. Conservatively, I'm out $5000 in damaged and stolen items. It's clear the only way I'm going to get even part of what I'm owed is to pursue this legally. Honestly how hard is it to make an accurate inventory list and check it in between each tenant? A child could figure that out. These guys came off as nice and helpful at the start, but were my worst nightmare and have caused me so much stress and anxiety it's unbelievable. They do not deserve to be in business, and should be shut down. read more

We have used APM for several years as our Strata property managers. Over a 5 years we have had 3 property managers. 2 great ones and one not so much. Hence the 4 stars and not 5. The two great ones were/are quick to answer our questions or seek out accurate advice as needed. Our current property manager, Caroline, is awesome. She is quick with getting back to Council with answers to our concerns and will search out correct answers for any complex issues. Minutes from meetings are distributed at lightning speed. Meetings are well planned, organized and flow with the agenda without being sidetracked. Council appreciates the work she does for and with us. read more

Very disappointing experience with this company. We leased our place virtually from Toronto before we moved to Kelowna. Basically we signed the lease before arriving to the city. There is a huge construction site across the street from the building that was never mentioned during the virtual showing process. It wasn't even in the pictures which is clearly false advertising. I work night shifts and wake up to the disruptive construction noise every morning. The agent is obviously not taking any responsibility for it and even during the signing of the lease process, she answered my questions by curt responses. When we moved in, there were several repairs and issues around the place. Busted microwave door, bathroom fans and baseboard heaters that are constantly running and I have no control over them. Of course we pay for the electricity. It takes them a long time over 2 months to have these issues fixed. once you sign a lease I don't think they care. Anyways I feel ripped off and very disappointed!! read more