1. Associated Retina Consultants

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Scottsdale, AZ

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Associated Retina Consultants

3.9 (10 reviews)
Closed 8:00 am - 5:00 pm

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Global Retina Institute - Our team with Clearwave, you can pre-check in with us, your time if valuable

Global Retina Institute

4.0(27 reviews)
4.7 mi

Not only is the level of care given by Doctor Ross and her staff amazing, they have also been…read moreamazing with dealing with my incompetent insurance company ( Care-first Blue-cross Blue-shield). Dealing with my insurance company has been a nightmare and Doctor Ross and her staff have been very helpful and understanding which is so refreshing in today's world. Thank you Doctor Ross and staff.

Dr. Robin Ross,…read more Reading your other reviews your tendency is to discharge patients when they question you. It appears it is difficult for you to deal with legit questions from your patients. Your reply about how the portal operates is irrelevant. To reiterate my past post Medicare rules and laws are not meant to be adjusted by a doctor or any other institution. Per Medicare ...it manages a patient's yearly deductable, not the doctor. You required a payment from me in January instead of being processed by Medicare first. Medicare decides and manages the reimbursement to a doctor. I was overcharged $30 with your estimation of what you thought was due to you. I was never reimbursed the $30 overcharge till May when I communicated on Klara for different appointment where you were charging me over $700 instead of processing through Medicare first. Your staff said you do not give receipts to patients. I finally received a copy of a ledger(not a receipt) for my payment one month after my appointment. You were charging me for expensive eye drops that I research were taken off the market. I then gave you articles as proof on the removal of this product. You still insisted they were safe. Talking to my new eye specialists, it is common knowledge these drops are unsafe and removed from market. I was already dismissed by you but had remained persistent in getting answers, a receipt and money due back to me for charging me a lot of money for products that are considered not safe off the market. You did pay me back the $700. That is telling in itself. If you did not owe me the money you would have never paid it out. Your husband is your accountant. The Klara app is part of a secure, HIPAA-compliant medical record that is maintained for seven years. You DELETED our conversation from Klara. I have a copy of the whole message before you deleted because I suspected you would after what you wrote is conflictive and telling. You are very strict about ONLY communicating with patients through Klara. When I questioned on Klara about my payment and asking for a receipt but instead of replying on Klara you and your staff started calling me on my phone many times. I have the phone records. Instead of picking up the phone I communicated to you on Klara I would discuss the issues in writing ..not on the phone. The conversations were only through Klara......no abuse on my end. Remember you are the one that deleted the Klara HIPPA conversation. May future patients have their questions answered promptly without being dismissed, not given unsafe products that are off the market, not charged for payments upfront but have it processed lawfully by Medicare first which then also elevates overcharging a patient and not reimbursing them and lastly being treated with respect and honesty.

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Global Retina Institute - Paradise Valley Corporate Center (next to Salty Sow) 1st floor, great parking

Paradise Valley Corporate Center (next to Salty Sow) 1st floor, great parking

Global Retina Institute - We work with our colleagues, Dr. Q at Q Vision, and Tram Mai at Channel 12 to educate the public on Eye Care-Fabulous Team!

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We work with our colleagues, Dr. Q at Q Vision, and Tram Mai at Channel 12 to educate the public on Eye Care-Fabulous Team!

Arizona Retina and Vitreous Consultants

Arizona Retina and Vitreous Consultants

4.5(60 reviews)
19.6 mi

I had surgery here for macular hole and a slight retina tear. The surgery went well and the staff…read morewas very caring and the surgery center staff was great. The only issue I had is that I was told multiple things that contradicted each other. For example, the surgery center told me that I would wear a shield over my eye for two weeks straight all day long. When I went to my follow up appointment, they told me no I really only needed to wear it at night time. The surgery center told me that I could request nausea medication from the doctors office. Should I feel nauseous. I did indeed feel nauseous and had dizziness and motion type sickness from this surgery. I spoke with the doctors office and they informed me that they do not write prescriptions for nausea medication, but that I would have to call my primary care physician for that. They aren't even aware I'm having the surgery! I also had my first appointment and we agreed I would have the surgery as soon as possible in the next available date. We were both available. Never heard from the scheduler, then finally called them after about 10 days and the surgery was scheduled for a few weeks out! Scheduler said Dr. had written not urgent. I did call the doctors office and it was rectified and moved back to the originally discussed date. There were multiple things like this and it got confusing and a little frustrating for me that the surgery center and doctors's offices are not on the same page. Again, I did like the staff and the doctors.

Care quality and Office experience were good. However I filled the 2 ophthalmic prescriptions at…read moreAlbertsons/ Safeway for over $88 !! However I am MOST annoyed that her office sent me a link for these same 2 RX for around $50 TODAY AFTER I FILLED THE RX!!! Most aggravating and of course the store won't take them back. Dumb of me not to check GoodRX. Is there another retinologist in the area?

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Arizona Retina and Vitreous Consultants
Arizona Retina and Vitreous Consultants
Arizona Retina and Vitreous Consultants

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Associated Retina - 2 hours and counting.

Associated Retina

2.3(71 reviews)
10.0 mi

4/23/25 Located just…read morewest of SR-51 and Glendale Avenue. Private Parking 5/5 Plenty of private parking including numerous up front by the entrance. Atmosphere 5/5 Modern contemporary with tasteful Artwork throughout the large lobby. Plenty of seats. Service 5/5 Staff members keep patients moving through a progression of special exam equipment rooms. Service 5/5 Excellent providers for the treatment of Retinal tears or disease. I've been treated by Dr. Mathew Welch for 10 years. He repaired a partially detached retina discovered while being examined for an unrelated issue. Dr. Welsh and the staff here are great! He has been following me after treatment for Retinopathy which required monthly special medication injections into the eye for a year. My recent visit confirms stability and no changes in the last four years!! Recommend 5/5 I highly recommend Associated Retina Consultants and Dr.Mathew Welch!

Let me start by saying that if you an appointment at this clinic, you better prepare to be there…read moreall freaking day. Since you walked in, the front desk girls are so ridiculously disrespectful, they are loud, talking about personal business going on with them, they make fun of elderly patients talking in Spanish, so they don't understand, because yes, most of the patients there are Caucasian, but the front desk staff is so uneducated, there is 3 girls and they are laughing at the top of their lungs about the poor patients there waiting. When you finally get to be seen there is one specific lady who you can hardly understand what she says. The care they provide it's okay nothing more than normal, except that they take 3 hours for you to see the doctor, because I guess there is only one doctor on site and he does everything, at least that's what it looks like. He was on a laser surgery and we had to wait 3 full hours to be seen. It's ridiculous the amount of time, but anyway, just be prepared if you are heading to this office.

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Associated Retina - We waited here 1 hour

We waited here 1 hour

Associated Retina - Final exam room

Final exam room

Associated Retina - Lobby check in

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Lobby check in

Associated Retina Consultants - retinaspecialists - Updated July 2026

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