I was scheduled an appointment that needed to be rescheduled. Again it needed to be rescheduled. I…read morefinally was able to see the doctor after being rescheduled 4 times 6 months later. I had a follow-up appointment in 6 months. I took time off from work and when I arrived I was told there was no record of my appointment, the computers had gone down had erased them. I would need to reschedule. What kind of management is this? My time is important and when I rearrange my schedule to fit theirs I expect them to have respect for my time.

1 1/2 hour wait time for anyone with no communication is a problem and looks like there was a…read moresimilar review 3 years ago so policies have not changed. Waited for 1 1/2 hours in the waiting room until we (myself and 4 year old son whose appointment it was for) left. Will not be returning and will travel to find a pediatric ophthalmologist.

I will never, never, never go back to this place. Worst run office around. Frame order was sent to…read morewrong lab, no follow-up. Frame order finally sent to correct lab. Then they ordered the wrong frames and refused to believe they were not what I selected. It's been 10 weeks and I'm still waiting for my correct glasses. They even tried to blame the wrong order on me. I will never use this place to get glasses again. It's been so long that even if I get the frames and the prescription is off I'm past the 60 day re-exam time frame.

I purchased my glasses in October and took them back four times, because I could only see clearly…read moreout of one eye. Finally n February I had to take them so we could go to Florida. To this day they are still not correct. If I turn my head at a fourtyfive degree angle I can see clearly. Worst glasses I have ever bought.

Super friendly got me in and out was awesome I would definitely return next year. For sure for sureread more

My husband has a degenerative condition, we have been coming to Andersen for year and 1/2. Everyone…read moreis so polite and caring. Dr's r the best. We trust them.

Save your money and go to a place that appreciates your business. 15 years or more of patronage…read moredoesnt mean anything to this place. I have never been treated so unfairly in all my life by a business, I have never had an issue with this company until yesterday when I was told I had to pay cash because of an incident that happened three and a half years ago that was not even my fault, their incompetent staff did nothing to help resolve the issue because they would not warranty the frames that broke a month after I received them and charged me for a whole new frame which was under warranty. They also told me yesterday to go elsewhere, thats how much this place supports all those years of patronage. Save your money and go to a place that appreciates your business

Double check your insurance covers anything to do with DFV first so you are not stuck with a bill a…read moreyear and a half later, like myself :) . Their incompetent staff will not help you and it is "your problem."

Arrived at 1:45pm as instructed. At 2:00 I asked if Dr. Bulusu was on schedule. I was told I…read morewould be called 'in a new minutes'. At 2:15 I asked if Dr. Bulusu was on schedule. Again told in a few minutes. At 2:30 I said I had a 3:30 visit with a practice that will not see a patient (established or not) if late AT ALL. Said I have to be out by 3:15. Reception told me the new patient visit would take 1.5 hours. Said I was never told that prior to the visit nor during the several times I went to the window. Got taken back with metrics done for eyes. Waited until 3:02 at which time I went to reception saying I didn't want to have a visit with the doc that was a few minutes long. At 3:09 I left. I'm sure the office doesn't care that I won't be back. I noted the rest of the geriatric gang (of which I am one) didn't say a word about the tardiness or wait. My time is as important as the next person's.

I've been a RN for 37 years, and have worked with many Doctors. Dr Bulusu is by far one of the…read morebest I've had the pleasure to work with, and that is why she is my Doctor! She is knowledgeable and up to date on new treatments as they become available. I feel confident putting myself and my family in her care.

Always have a great experience here - been coming here for many years! They do a great job with…read moreexams and recommending the best option for your vision.

This review is for the phone call I made to schedule an eye exam. Adam was very cheerful and…read morethorough; checking for previous records, checking insurance qualifications. He was so nice and helpful. As for an eye exam, I'll let you know!

Took my friend to her appointment here in the mall. Everyone is so nice! Connor was awesome. What a…read moresweetie. He was so much fun. At one point, my friend and Connor just kept laughing. The doctor was friendly too. She was really laid back and helpful. The girl that did her pre-exam was also really friendly. If I didn't have an optometrist already, I would come here. What a pleasant experience! And it wasn't even my experience!

This is one of the best experiences I have ever had at an eye doctor! The staff was very nice. Adam…read morewas extremely knowledgeable and professional and went out of his way to ensure my needs were met for a great pair of glasses and contacts!! Would highly recommend to anyone

John it was not the Saginaw store it was your Gaylord store. I don't believe I should have to call…read moreyour customer service department. I think they should be calling me! 2 hours to be turned away and that's your answer. Did you really read the whole thing not to even know the store. Is this an AI reading this?

Excellent eye exam and everyone went above and beyond what I expected! The glasses came in a week…read morewhich I thought was very fast.

A total scam. I was lured in by the phony advertised cheap prices and then they wanted $900+ for…read morethe glasses.

At the age of 65, I decided to try contacts for the first time. A young lady named Keisha gave me…read morethe class on how to use them. I never thought that I would get them in, also never thought that I'd get them out, and I felt badly for her, because I was just taking so long getting the hang of it. She was extraordinarily patient with me. I don't even know how she got through it, cuz I was getting so stressed. Anyway, everybody there was kind and wonderful and very professional