Finally an optometrist that actually cares for their patient! Dr Lee helped me with giving me a…read morecouple pairs of contacts as I was getting married and money was tight.

Huge and clean building. Staff is so helpful and friendly!! Dr. Newton is great. He's always more…read morethan happy to listen to concerns and is honest. He doesn't try to oversell. I've been coming here for years and have never had a bad experience. They're very knowledgeable.

Dr. Vanderbelt is to the point but works on giving me the best care. He is very thorough,…read moreknowledgeable, and technically competent. I'm there for my eyes, not a social gathering. The office staff are easy to talk to and very nice. I get the care I want from a doctor caring about my eyes. I will never leave.

His staff is wonderful, from the front desk to his tech. They were all very nice and personable…read more Dr. Vanderbilt left a very bad first impression. He walked into the room and did not introduce himself or say anything. When he finally spoke it was just "hi" and a few questions about my vision, he started working immediately and was very short with everything he said. He finished and handed me a prescription and said "see you in two years". He never mentioned going to the optical sales area for glasses. I will be going somewhere else for glasses and I wont be going back.

Dr Burke is amazing and very kind, thoughtful and clean. Very professional, and dresses all eye…read morecare needs for you and your family.

I was told it would take a week and half to get my glasses it's going on 4 weeks now and still no…read moreglasses they don't care about it. No consideration. Everybody I know that went there got their glasses in a week because they're senior citizens so am I. They don't care if I get them or not all I get is excuses they have until Monday and if they're not there I'm going to cancel the order for my glasses and go somewhere else for my eye exam.

Myself and my husband both went to Dr. Brewer, he's a great doctor and will take his time with you…read more My husband has chronic dry eyes and was using visine, Doctor advised against it and recommend another brand of eye drops, Systine. Husband has not had chronic dry eyes ever since! Still needs to use eye drops, but not as often and frequent. Best Eye doc every....I will not trust my eyes too anyone else in Bay City :)

My job is ABA and I was so terrified that when my client bent my glasses that I would need to get…read morebrand new ones. Abby was in there when I was near panicking about this and fixed them without a problem whatsoever she was genuinely so incredibly nice and understanding that it was very calming to my panicked mind. I have been getting glasses here for the past few years and my experience is always amazing!

Always welcomed when I walk in. Always available to help out when I need help with my glasses.read more

I used to go there because I really like Dr. Heidi Bauer Skelley. I put up with rude receptionists…read moreand unfriendly help in the glasses department for a few years but finally had my fill when they decided everyone should 'refill' out all their paperwork, of course the help was unhelpful and rude. THIS PLACE HAS AN ENTITLEMENT PROBLEM. why don't you see if you can make it an even worse place.

We'll start by saying the receptionist doing the screening was very unprofessional and would not…read morelet me be with my wife to do the paperwork and ask questions unless I had a power of attorney to do so because my wife is post stroke and this is something I had to prove to this lady I don't think so that's a Hippa violation but it was fine when I came in 2 weeks ago And paid him all that money So yes a Badd experience With them to me that's very unprofessional behavior and I will be cancel in my eye appointment with them And won't be coming back here Yes I know there's this BS covid going on but half that waiting area was empty. And you and your policy require me to prove and show you I have POA??? SO I can be present to assist my wife with her questions and understanding of what's going on ?? I DONT THINK SO. I require no paper or proof of my presence needed for my wife's care. Not to you not to anyone. Would not recommend this place

My grand daughter and I saw him today and he and his office staff were wonderful. He was especially…read moreGREAT with my 6 year old granddaughter. Very patient and took the time to really explain things to me and the wait time was very short. Love his office

I like Dr. Bosco, but I will be going elsewhere after the rude treatment I just received from his…read morefront desk staff. I didn't even stay for my appointment. I walked out with my son, who was also there for an appointment. Then my wife called to cancel her appointment as well as my other son's. Thanks to one arrogant ass with no customer service skill, the doctor lost four patients.

Everything about this place is top notch! They have so many ways to help support your vision, some…read morecutting edge stuff...so if you have a vision problem and you aren't satisfied with your current providers, give Auburn Optical a try! In addition to being a highly knowledgeable office, the staff here is what completely sets this place apart from the rest! Can I just tell you that. I have tried on 925,600 pairs of glasses without putting a dent in the options it seems - it's like their shelves are made of whatever Mary Poppins used for her bag - and received kind, authentic and specific feedback about each option! I keep checking because I've done this a couple of times, and everyone is always so happy to share their thoughts and help me narrow my options down. You can tell that this isn't just a place to work, it's truly a place where they all want to be and are always happy to help. On top of all that, I love the humor of this place! If you are looking for a stuffy, boring "is this better 1, or 2" this place is still who you should choose, but you might not like the jovial nature of the office. Speaking of the dreaded choice between 1 and 2, 2 or 3, etc (IYKYK) they do it in a way that makes it easy to choose and also I didn't need to get the puff in my eye which I hate, so all around 10/10!!!!!

Auburn Optical is amazing!! The doctor and staff are super friendly, knowledgeable, and…read morecompassionate. Every time I come in they are interested not only in my eyes but how I've been. They care. I recently poked my eye with a sharp, hard, dead flower stem and they were able to get me in that day. Doctor was super calm and gentle when pulling the shard out of my eye, and his wife Mary was by my side on standby to offer support. Doc and all the staff are such wonderful people!! Auburn Optical is absolutely the only place to go for your eye care needs!