After my knee replacement in June I had the great fortune of choosing O&SMS for my physical…read moretherapy. I was matched to the amazing Charlie Brown who encouraged me, gave me positive feedback and challenged me to do just a little more every session, was ever-so-patient explaining why that spot continued to hurt and when I could expect it to feel better, and gave me advice for when I was on my own. I had exercises to do every visit and could feel my progress! Every member of the staff, from front office to exercise room, treated me like their best patient. Highly recommend!!

Great Dr but bad communications no direct contact. I am still waiting after a week to talk with the…read moreDr. They Called two days after I called at 7:30 am and said sorry I missed you.... no call back nothing...

Dr Choi had his medical license reprimanded in the state of MA for innapropriate behavior. If you…read moregoogle it you can see the whole story. That is why he does surgeries in NH. He did an elbow surgery for me and now my problem is worse--he told me 6-8 weeks for recovery, the new Drs i am seeing all say it can take up to a year, blatant lie from dr choi. I fear the surgery was a complete misdiagnosis with profit in mind as he was on his way out the door, now im missing months of work and my quality of life has significantly diminished. 6 months later im still barely able to use my right arm. How i wish i had researched this guy before the surgery. He did sloppy work and left a nasty scar on my arm, other Drs have told me the closure of the surgery looked unprofessional. He made a joke about his wife doing the surgery when i asked if he would be the one to do it. I should have walked away then and there. AVOID THIS DR I BEG YOU

I was referred to Dr Choi, a hand surgeon for a broken collarbone, had no idea what he was doing…read more I've had 4 surgeries because of his medical incompetence!!!

I was thrown from a horse on 10/14 and was treated at the ER for a dislocated elbow. I was referred…read moreto Dr. Johnson for follow up by the Lawrence General ER. My appoint was on 10/16 and the Doctor was approximately 90 minutes late due to a surgery that ran long. No problem--I don't mind waiting. But when he finally did show up, it was clear that he intended to take as little time as possible with me. The first sign that he was coming was his assistant who came running into the room to "prepare" me for the Doctor. She was clearly panicked that she would not have me ready by the time he entered the room and this included having my splint off in time. The Dr barely glanced at me or my xRays. The hurriedly replaced my splint while barking at the assistant the whole time. I was soaked in the process and ended up with a rather shoddy, ill fitting splint. The entire interaction was unprofessional. During this visit, I mentioned that the other point of impact (in addition to my arm) was my lower back and that I had a lot of pain in the lower back and hip area. The doctor asked me if I was limping, watched me waddle across the room, and then left without so much as a comment or referral. When the pain continued to increase I called a back specialist on my own and was later diagnosed with a fractured pelvis (multiple fractures), herniated disc, and damage to the flanking facet joints that required further treatment.

I had an awful experience with this doctor. I broke both my wrist she showed very little empathy…read moretowards my pain.

I rehabbed with Jackie after hip replacement surgery and the entire experience was terrific. Jackie…read moreprovided excellent therapy and the facility was spacious, well run and well organized. I made excellent progress and at the end of treatment received a comprehensive set of exercises to continue at home. I will rtn for any future PT needs.

I highly recommend Bill and Gordon Physical Therapy. I was a patient when I had a total knee…read morereplacement and my range improved so much that my DR was amazed. I've also seen Bill for hip issues and my pain is pretty much non existent. Bill is personable and more importantly highly skilled. He uses technology to make it easy and efficient for making and keeping appointments.

I admit that over several years I've seen all but 1 of the Doctors with this practice. All but "1"…read moreof the Doctors I found were patient, allowed me to explain what happened - why I was there & how I was feeling. While examining me, all but '1" was excellent... taking the time necessary to explain their finding along with a plan of care. I've been asked kindly what medications work best for me with pain management & so on. I have never felt they were trying to rush me - well, again...all but "1" Doctor. I have noticed that the office staff have changed ...if I had done a review regarding after my first time there believe me it wouldn't include 4 stars... More like 1 or 2. However things have changed. My visit today couldn't have gone better. I walked in and was greeted by friendly workers. Before I knew it I my name called & my appointment began. I had barely waited 10 minutes.... From there each step went efficiently. It wasn't long before I saw the Dr. who again spent time with my issue, explained his findings, and plan of care. Now all I need to do is get better

The doctor's are fine. -My complaint is that if i have an…read moreappointment at 10 o'clock and i show up at 20 minutes of 10 , but if another patient has an appointment at 10:15 and that patients shows up 5 minutes before me that second patient gets to be seen before me. In other words that patient takes my turn. That's what happened to me , thier nurse said that is justified. - they Never answer the phone , you have to leave a message and then they call you back.

I'm glad he is retired because he has no sympathy or empathy for his his patients, at least that…read morewas my experience with him. I could write more, but, again fortunately for many, he has retired!!

He is not a doctor, he believes he is a mental health therapist. My doctor left the practice and I…read moresaw him as a replacement doctor. What a waste of time and money. I have many problems with my back, 2 failed surgeries permanent nerve damage. The old doctor was doing nerve ablation injection. That took my pain away for 6 months at a time. This Dr had the nerve to tell me my problems are muscles, not the nerve damage! Then he moves on to telling me I need therapy and the pain is in my head. WTF!! I have had 10 plus MRI's, nerve studies, and many other test that pointed to arthritis in the joints and the nerve ablation relives the pain. I have back problems since I was 14 years old. I am know in my forties. I work full time in a high power job. I will not take pain pills or opioids. I take nothing more then over the counter IBUPROFEN. Please please please find a different doctor to see! This guy is 100% F@#king crazy! And should not be allowed to practice medicine!